American HolidaysReviews 

213
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 209 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and extensive knowledge, making the holiday booking process enjoyable and stress-free. Many people highlight the personalized service, with agents going above and beyond to find perfect holidays within budget and providing excellent advice on accommodations and flights. The booking process is frequently described as easy, efficient, and quick, often resulting in a well-organized and amazing holiday experience. However, some customers also noted issues with customer support, particularly regarding follow-up on problems like downgrades, where they felt left to chase issues on their own. A few other people also felt that there were difficulties in resolving problems.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Holidays

People report positive experiences with holidays, often highlighting the exceptional help and expertise of... See more

Booking process

Reviewers consistently express satisfaction with the booking process, describing it as easy, simple, and... See more

Service

Users describe positive interactions with service, highlighting the first-class and exceptional support... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising agents for their helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always have a great experience with American Holidays. We have booked another cruise with Paula McMullen. She is excellent to deal with. Great advice. Goes over and beyond to help you pick your perfe... See more

Rated 5 out of 5 stars

This is our 2nd time booking florida with American holidays. We had such an amazing time on our 1st holiday that we couldn't wait to book again. Paula is our agent for 2nd time, and she has been so in... See more

Company replied

Rated 5 out of 5 stars

Just booked a holiday to Cancun with Rachel from the Belfast branch. She talked through our options and suggested a few hotels. Always followed up on phone calls and emails. She went above and beyo... See more

Company replied

Rated 5 out of 5 stars

Kirsten was just so good , listened to my every word shes a really nice, very knowledgeable, lady explained everything and even helped me with other interesting bookings , so Nashville here l co... See more


Company details

  1. #4 of 12 best companies in Tour Operator
  2. #3 of 5 best companies in Cruise Agency
  3. #3 of 6 best companies in Cruise Travel Agency
  4. #2 of 4 best companies in Hotel
  5. #4 of 15 best companies in Travel Agency
  6. #1 of 2 best companies in Vacation Rental

Written by the company

For over 35 years, American Holidays have been creating bespoke adventures across the USA, Canada, Mexico and the Caribbean. With shops in Dublin and Belfast, we focus on creating holidays that feel special. Our team of Personal Travel Planners have decades of experience and personally visit each destination so they can provide insider tips, help you discover hidden gems and create tailor-made itineraries that match your exact needs. Our travel experts are on hand, before, during and after your holiday so you can sit back and relax with all the details taken care of. From bustling cities to quiet mountain escapes, we have a range of options to choose from. So, whether it’s a city break, a beach holiday or an outdoor adventure, we’ll make sure your next trip is unforgettable.


Contact info

4.9

Excellent

TrustScore 5 out of 5

213 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(213)

209 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Recommend

Amanda was great. Tailored advice and knowledge of the multi city trip in the USA. Highly recommend

28 November 2025
Rated 5 out of 5 stars

Holiday booking

Dealt with Ashling in booking a holiday to Vegas. She was incredibly helpful and went through all options in great detail!

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I dealt with Kristin throughout booking a holiday to Mexico. Kristin was friendly, so informative and super responsive to my queries, and managed to secure a bit of a discount for me too. Cannot recommend highly enough.

29 August 2025
Unprompted review
Rated 5 out of 5 stars

I was looking for a holiday to…Las Vegas & Mexico

I was looking for a holiday to remember, so emailed American holidays and Kristin got back to me that day. I gave her an outline of what my husband and I were looking for and she immediately put together an amazing holiday at the most amazing deal. Kristin was fantastic, she talked us through every detail and made sure we understood everything from flights /hotels and other hidden charges etc. I highly recommend American holidays..this our second time with American holidays and they have been brilliant.

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Great company to deal with

Amanda was fantastic with helping us arrange our holiday. We needed a few adjustments and she went out of her way to help us get the holiday we wanted. Could not recommend American Holidays enough. This is not the first holiday we have booked with them and it will not be the last. Great to deal with.

11 November 2025
Unprompted review
Rated 5 out of 5 stars

5 star service

Great service this is my 2nd time booking with Orlagh she is great at her job really knowledgeable, gave great recommendations on lovely hotels and they did not disappoint so much so we booked again. The price is lower then any other place we looked. 5 star service here thank you again.

29 October 2025
Unprompted review
Rated 5 out of 5 stars

American Adventure Dresm Holiday

I always love booking my holiday through American Holidays. They take all the hard work out of planning and organising a holiday yourself. They are very knowledgeable and I just love when it’s time to book a new American holiday. My agent Kristin was so helpful and planned an amazing adventure for my next visit to U SA.

21 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing support & service from Audrey

Audrey was amazing with helping me book my flights and accommodation to New York and Nashville. She was so helpful as I told her it was my first time going to America and she explained everything so easily. Cannot recommend enough she was so patient and understanding!! Would highly recommend to book through American Holidays! -Ceri

13 October 2025
Unprompted review
Rated 5 out of 5 stars

First class...

First class.... From day one when we walked into the office in Exchequer St we were greeted with warmth and friendliness. We have been in constant communication with the agent Orlagh since then and her attention has been second to none.
The experience, knowledge and guidance Orlagh has helped us with has been phenomenal... So thank you Orlagh and American Holidays.

1 September 2025
Unprompted review

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