American Holidays Reviews 204

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 199 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and extensive knowledge in crafting ideal holiday experiences. Many people highlight the seamless and stress-free booking process, often noting the quick responses and efficient handling of their requests, even for complex itineraries or large groups. The service is frequently described as excellent, with reviewers appreciating the personalized advice, attention to detail, and the ability of agents to tailor holidays to specific preferences and budgets. However, some customers also noted dissatisfaction with the follow-up support, particularly when issues arose that were outside their control, such as flight downgrades. These individuals felt a lack of urgency and customer care, leading them to question future bookings due to perceived poor handling of problems.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable, often going above and... See more

Holidays

Clients share positive opinions on holidays, with many reviewers consistently reporting great experiences and... See more

Booking process

Reviewers highlight positive aspects of the booking process, often praising the ease and simplicity of... See more

Service

People report positive experiences with service, often highlighting the helpfulness and efficiency of the... See more

Customer service

Customers had positive experiences with customer service, frequently praising agents for being attentive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always have a great experience with American Holidays. We have booked another cruise with Paula McMullen. She is excellent to deal with. Great advice. Goes over and beyond to help you pick your perfe... See more

Rated 5 out of 5 stars

Just booked holiday with Claire. She was amazing from start to finish. She gave me the quotations for our holiday and then rang the next day as agreed to discuss. She made booking our holiday so ex... See more

Rated 5 out of 5 stars

This is our 2nd time booking florida with American holidays. We had such an amazing time on our 1st holiday that we couldn't wait to book again. Paula is our agent for 2nd time, and she has been so in... See more

Company replied

Rated 5 out of 5 stars

Just booked a holiday to Cancun with Rachel from the Belfast branch. She talked through our options and suggested a few hotels. Always followed up on phone calls and emails. She went above and beyo... See more

Company replied


Company details

  1. #4 of 12 best companies in Tour Operator
  2. #3 of 5 best companies in Cruise Agency
  3. #3 of 6 best companies in Cruise Travel Agency
  4. #2 of 4 best companies in Hotel
  5. #4 of 14 best companies in Travel Agency
  6. #1 of 2 best companies in Vacation Rental

Written by the company

For over 35 years, American Holidays have been creating bespoke adventures across the USA, Canada, Mexico and the Caribbean. With shops in Dublin and Belfast, we focus on creating holidays that feel special. Our team of Personal Travel Planners have decades of experience and personally visit each destination so they can provide insider tips, help you discover hidden gems and create tailor-made itineraries that match your exact needs. Our travel experts are on hand, before, during and after your holiday so you can sit back and relax with all the details taken care of. From bustling cities to quiet mountain escapes, we have a range of options to choose from. So, whether it’s a city break, a beach holiday or an outdoor adventure, we’ll make sure your next trip is unforgettable.


Contact info

4.9

Excellent

TrustScore 5 out of 5

204 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Amazing and efficient

I must say it made booking my American Holidays extremely easy, the best part was immediate responses which meant I had my holiday all wrapped up in 1.5 days something that could of taken weeks with another holiday tour operator. Paula was fantastic to deal with.

2 June 2026
Rated 5 out of 5 stars

Exceptional staff

Ashling O'Hara went above and beyond once again for our family holiday. Her expertise and authentic friendly manner is the reason I have booked with American Holidays for the third time now. She is an absolute credit to your company. Nothing was too much trouble, Ashling dealt with all of my queries with so much patience and professionalism.

30 May 2026
Rated 5 out of 5 stars

Fantastic Value and customer support.

I dealt with a travel agent named Fiona who was extremely knowledgeable and helpful. She really listened to what it was I was looking for in a holiday and went above and beyond to make sure what I wanted was applied to the package. 10/10 service will be using this again. Thanks again Fiona.

14 May 2026
American Holidays logo

Reply from American Holidays

Thank you so much for sharing your experience!
Your comments have also been shared with Fiona, who is delighted.
We hope you have a fabulous holiday!
Best Wishes

Rated 5 out of 5 stars

I came across American Holidays on the…

I came across American Holidays on the internet in early April in 2025 in which i them made an enquiry over the phone with Sarah McCormick in the Belfast office. Sarah was a delight, ever so knowledge and very professional , Sarah secured a great trip to Nashville, Memphis and New Orleans in October which was organised so well and very well priced. Since this first holiday. I used Sarah to book Disney world with my children which was a great trip. i have now booked a third Trip to the States. Sarah is Highly recommended and so are all the other members at American Holidays.

17 October 2025
Unprompted review
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Reply from American Holidays

Thank you for your wonderful review!
We are delighted to read about your experience which has also been passed onto Sarah.
Thank you for booking with us again, we wish you a fantastic holiday!
Best Wishes

Rated 5 out of 5 stars

Very helpful staff

Fiona was very helpful and gave me all the options that best suited my needs. Would highl recommend.

14 May 2026
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Reply from American Holidays

Thank you for your lovely review! We are delighted to read you enjoyed the experience.
We all wish you a wonderful holiday.
Best Wishes
American Holidays

Rated 5 out of 5 stars

Great

3rd time using American Holidays - Ashling was so helpful and knowledgeable. Very happy at the great service received.

16 May 2026
Unprompted review
American Holidays logo

Reply from American Holidays

Thank you so much for your review!
We are delighted to read your enjoyed the experience and wish you a fantastic holiday.
Best Wishes

Rated 5 out of 5 stars

Leave it to the professionals

Leave it to the professionals. Tracy took away all the stress of trying to book a family holiday to Orlando. Her expertise and knowledge made our choices very easy. Thanks American Holidays

13 May 2026
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Reply from American Holidays

Thank you for your wonder review! We are thrilled to read about your experience.
We wish you a fabulous holiday!
Best Wishes

Rated 5 out of 5 stars

From the very first call to Casey I…

From the very first call to Casey I found her so friendly and helpful she listened to exactly what I wanted and made the whole booking experience very easy will diffinitley use american holidays again and be recommended it to my friends

13 May 2026
Unprompted review
American Holidays logo

Reply from American Holidays

Thank you for your comments, we are delighted to read about your experience.
We wish you a fantastic holiday!
Best Wishes

Rated 5 out of 5 stars

Fantastic experience, so effortless.

Fantastic experience booking our once in a lifetime trip to Cancun. Sarah is a wonderful person to deal with, she is so helpful and friendly. She is an asset to your company. I would highly recommend her to anyone looking for help planning a trip. 5 stars all round.

13 May 2026
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Reply from American Holidays

Thank you so much for your review, we are delighted and want to wish you a fantastic holiday.
Best Wishes

Rated 5 out of 5 stars

Paula is excellent in sourcing multi destination holidays

Paula at American Holidays is extremely helpful, from the outset she listened carefully to my holiday wish list and delivered carefully considered options. Paula is a pleasure to deal with and I highly recommend her. I had got a quote from her last year and I remembered her attention to detail and expertise, prompting me to get in contact with her this year again to book our holiday to New York and Cancun.

13 May 2026
American Holidays logo

Reply from American Holidays

Thank you so much for taking the time to write this review, we are delighted!
We wish you a lovely holiday.
Best Wishes

Rated 5 out of 5 stars

Brilliant

Amanda was so patient and answered any queries that I had. Nothing was too much trouble. She amended our quote to match exactly what we were looking for. I spoke to a few other ladies who were equally as lovely and helpful. Highly recommend to anyone and will be recommending to friends and family.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

This is our 2nd time booking florida…

This is our 2nd time booking florida with American holidays. We had such an amazing time on our 1st holiday that we couldn't wait to book again. Paula is our agent for 2nd time, and she has been so informative on both occasions. Booking with her has been fun and stress free. Everything was booked in a matter of minutes, and we couldn't be happier. 😃😃😃

11 May 2026
American Holidays logo

Reply from American Holidays

Thank you so much for your review, we are absolutely delighted to receive it!
Paula is so pleased to have helped you again.
Have a wonderful holiday!
Best Wishes
American Holidays

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