American Holidays Reviews 204

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 199 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and extensive knowledge in crafting ideal holiday experiences. Many people highlight the seamless and stress-free booking process, often noting the quick responses and efficient handling of their requests, even for complex itineraries or large groups. The service is frequently described as excellent, with reviewers appreciating the personalized advice, attention to detail, and the ability of agents to tailor holidays to specific preferences and budgets. However, some customers also noted dissatisfaction with the follow-up support, particularly when issues arose that were outside their control, such as flight downgrades. These individuals felt a lack of urgency and customer care, leading them to question future bookings due to perceived poor handling of problems.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable, often going above and... See more

Holidays

Clients share positive opinions on holidays, with many reviewers consistently reporting great experiences and... See more

Booking process

Reviewers highlight positive aspects of the booking process, often praising the ease and simplicity of... See more

Service

People report positive experiences with service, often highlighting the helpfulness and efficiency of the... See more

Customer service

Customers had positive experiences with customer service, frequently praising agents for being attentive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always have a great experience with American Holidays. We have booked another cruise with Paula McMullen. She is excellent to deal with. Great advice. Goes over and beyond to help you pick your perfe... See more

Rated 5 out of 5 stars

Just booked holiday with Claire. She was amazing from start to finish. She gave me the quotations for our holiday and then rang the next day as agreed to discuss. She made booking our holiday so ex... See more

Rated 5 out of 5 stars

This is our 2nd time booking florida with American holidays. We had such an amazing time on our 1st holiday that we couldn't wait to book again. Paula is our agent for 2nd time, and she has been so in... See more

Company replied

Rated 5 out of 5 stars

Just booked a holiday to Cancun with Rachel from the Belfast branch. She talked through our options and suggested a few hotels. Always followed up on phone calls and emails. She went above and beyo... See more

Company replied


Company details

  1. #4 of 12 best companies in Tour Operator
  2. #3 of 5 best companies in Cruise Agency
  3. #3 of 6 best companies in Cruise Travel Agency
  4. #2 of 4 best companies in Hotel
  5. #4 of 14 best companies in Travel Agency
  6. #1 of 2 best companies in Vacation Rental

Written by the company

For over 35 years, American Holidays have been creating bespoke adventures across the USA, Canada, Mexico and the Caribbean. With shops in Dublin and Belfast, we focus on creating holidays that feel special. Our team of Personal Travel Planners have decades of experience and personally visit each destination so they can provide insider tips, help you discover hidden gems and create tailor-made itineraries that match your exact needs. Our travel experts are on hand, before, during and after your holiday so you can sit back and relax with all the details taken care of. From bustling cities to quiet mountain escapes, we have a range of options to choose from. So, whether it’s a city break, a beach holiday or an outdoor adventure, we’ll make sure your next trip is unforgettable.


Contact info

4.9

Excellent

TrustScore 5 out of 5

204 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

From the moment we decided to book with…

From the moment we decided to book with them we were looked after with an excellent, efficient and friendly service. No fuss or worries just done to our satisfaction. Highly recommend them. Will definitely use them again. Megan was extremely helpful.

5 May 2026
Rated 5 out of 5 stars

Fantastic service

Fantastic service in helping us organise our first family holiday to the US!! Lauren couldn’t have been more helpful and answered all my questions

7 May 2026
Rated 3 out of 5 stars

Casey did the great job putting…

Casey did the great job putting everything together. Unfortunately, there is some room for improvement, possibly from different department. The department who dealt with fight tickets still made a mistake. I have to spend hours fixing it myself.

1 May 2026
American Holidays logo

Reply from American Holidays

Thank you for your feedback.
We are sorry to hear about your experience. Your comments have been shared with the relevant teams as we are always looking to improve our services.
We wish you a wonderful holiday.
Best Regards
American Holidays

Rated 5 out of 5 stars

Claire an amazing person

Claire I'd an amazing person
Knows all about her job and very comprehensive about all the little details. Was an absolute pleasure to book a holiday with.
Would highly recommend Claire to all who's l

3 May 2026
Rated 5 out of 5 stars

Expert and practical advice

Audrey took the time to listen to my preferences and to advise me what would suit my needs. She was able to taylor flights, accommodation and car hire to my needs in an efficient manner. I felt that I could ask her anything and nothing was too much trouble for her. I would recommend American holidays without reservation.

14 April 2026
Rated 5 out of 5 stars

Returning customer

Booked and travelled before with American Holidays, so that’s why I've booked again. Tracy was helpful and courteous, as I didn’t really know what I was looking for. Tracy gave me a few options and hey I’m booked.

13 April 2026
Rated 5 out of 5 stars

Brilliant Booking Experience

We recently worked with Amanda in arranging our holiday, and the service she provided was exceptional. She offered clear, comprehensive information on every aspect of our trip, including visa requirements and payment processes. Throughout the entire booking experience, Amanda demonstrated great patience and answered all of our questions without hesitation.
Her professionalism and attention to detail made the booking process incredibly smooth and straightforward. In addition, she supplied valuable guidance on using the cruise app and advised us on pre‑booking excursions that might interest us.
Overall, Amanda delivered a first‑class service, and we are extremely satisfied with the support she provided.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Florida Booking

Diane was exceptional when looking for and arranging my holiday to Florida, this is the second year in a row I have booked with American Holidays and it has always been easy to do.

Diane was very informative, friendly and helpful.

Many Thanks
Kelly-Ann

11 April 2026
Rated 5 out of 5 stars

Road trip

Worked with Edel (who was very knowledgable and very patient!) to come up with a very competitive itinerary for a road trip taking in Nashville, Memphis, New Orleans and ending with Washington DC - helps that the staff have actually been to these places and are very experienced not to mention very pleasant to deal with.

10 April 2026
Rated 5 out of 5 stars

Had a great booking experience with…

Had a great booking experience with Megan in the Dublin Office. Wasn't sure where to go and she gave me plenty of options and choices. Nothing was to much trouble. She was very professional, friendly and lovely to deal with. Excellent customer service.

9 April 2026
Rated 5 out of 5 stars

Amanda was amazing

Amanda was amazing with our booking, she help with all the questions we asked, and the information provided was excellent, looking forward to our hoilday this year.

7 April 2026

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