Always have a great experience with American Holidays. We have booked another cruise with Paula McMullen. She is excellent to deal with. Great advice. Goes over and beyond to help you pick your perfe... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #4 of 12 best companies in Tour Operator
- #3 of 5 best companies in Cruise Agency
- #3 of 6 best companies in Cruise Travel Agency
- #2 of 4 best companies in Hotel
- #4 of 14 best companies in Travel Agency
- #1 of 2 best companies in Vacation Rental
Written by the company
For over 35 years, American Holidays have been creating bespoke adventures across the USA, Canada, Mexico and the Caribbean. With shops in Dublin and Belfast, we focus on creating holidays that feel special. Our team of Personal Travel Planners have decades of experience and personally visit each destination so they can provide insider tips, help you discover hidden gems and create tailor-made itineraries that match your exact needs. Our travel experts are on hand, before, during and after your holiday so you can sit back and relax with all the details taken care of. From bustling cities to quiet mountain escapes, we have a range of options to choose from. So, whether it’s a city break, a beach holiday or an outdoor adventure, we’ll make sure your next trip is unforgettable.
Contact info
Dublin:16 Exchequer Street, Dublin, D02 NX68 Belfast: Lombard Street, Belfast, BT1 1BH, Ireland
- +353 1 673 3800
- quote@americanholidays.com
- americanholidays.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
From the moment we decided to book with…
From the moment we decided to book with them we were looked after with an excellent, efficient and friendly service. No fuss or worries just done to our satisfaction. Highly recommend them. Will definitely use them again. Megan was extremely helpful.
Fantastic service
Fantastic service in helping us organise our first family holiday to the US!! Lauren couldn’t have been more helpful and answered all my questions
Casey did the great job putting…
Casey did the great job putting everything together. Unfortunately, there is some room for improvement, possibly from different department. The department who dealt with fight tickets still made a mistake. I have to spend hours fixing it myself.

Reply from American Holidays
Claire an amazing person
Claire I'd an amazing person
Knows all about her job and very comprehensive about all the little details. Was an absolute pleasure to book a holiday with.
Would highly recommend Claire to all who's l
Staff were extremely helpful and…
Staff were extremely helpful and courteous. They were prompt in getting back to me with any queries.
A pleasure to deal with your staff.
Pleasant and very helpful salesperson
Very prompt responses and organisation…
Very prompt responses and organisation of holiday
Megan was so helpful and responsive …
Megan was so helpful and responsive …. Couldn’t recommend highly enough
Excellent staff
Expert and practical advice
Audrey took the time to listen to my preferences and to advise me what would suit my needs. She was able to taylor flights, accommodation and car hire to my needs in an efficient manner. I felt that I could ask her anything and nothing was too much trouble for her. I would recommend American holidays without reservation.
Returning customer
Booked and travelled before with American Holidays, so that’s why I've booked again. Tracy was helpful and courteous, as I didn’t really know what I was looking for. Tracy gave me a few options and hey I’m booked.
Very good and really helpful.
Brilliant Booking Experience
We recently worked with Amanda in arranging our holiday, and the service she provided was exceptional. She offered clear, comprehensive information on every aspect of our trip, including visa requirements and payment processes. Throughout the entire booking experience, Amanda demonstrated great patience and answered all of our questions without hesitation.
Her professionalism and attention to detail made the booking process incredibly smooth and straightforward. In addition, she supplied valuable guidance on using the cruise app and advised us on pre‑booking excursions that might interest us.
Overall, Amanda delivered a first‑class service, and we are extremely satisfied with the support she provided.
Florida Booking
Diane was exceptional when looking for and arranging my holiday to Florida, this is the second year in a row I have booked with American Holidays and it has always been easy to do.
Diane was very informative, friendly and helpful.
Many Thanks
Kelly-Ann
Road trip
Worked with Edel (who was very knowledgable and very patient!) to come up with a very competitive itinerary for a road trip taking in Nashville, Memphis, New Orleans and ending with Washington DC - helps that the staff have actually been to these places and are very experienced not to mention very pleasant to deal with.
Had a great booking experience with…
Had a great booking experience with Megan in the Dublin Office. Wasn't sure where to go and she gave me plenty of options and choices. Nothing was to much trouble. She was very professional, friendly and lovely to deal with. Excellent customer service.
Amanda was amazing
Amanda was amazing with our booking, she help with all the questions we asked, and the information provided was excellent, looking forward to our hoilday this year.
I booked orlando 2026 with Paula found…
I booked orlando 2026 with Paula found her very helpful and patient and i didnt even bother shopping around i was entirely 100% happy with Paula in American holidays..
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







