American Holidays Reviews 202

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 199 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and extensive knowledge in crafting ideal holiday experiences. Many people highlight the seamless and stress-free booking process, often noting the quick responses and efficient handling of their requests, even for complex itineraries or large groups. The service is frequently described as excellent, with reviewers appreciating the personalized advice, attention to detail, and the ability of agents to tailor holidays to specific preferences and budgets. However, some customers also noted dissatisfaction with the follow-up support, particularly when issues arose that were outside their control, such as flight downgrades. These individuals felt a lack of urgency and customer care, leading them to question future bookings due to perceived poor handling of problems.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable, often going above and... See more

Holidays

Clients share positive opinions on holidays, with many reviewers consistently reporting great experiences and... See more

Booking process

Reviewers highlight positive aspects of the booking process, often praising the ease and simplicity of... See more

Service

People report positive experiences with service, often highlighting the helpfulness and efficiency of the... See more

Customer service

Customers had positive experiences with customer service, frequently praising agents for being attentive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always have a great experience with American Holidays. We have booked another cruise with Paula McMullen. She is excellent to deal with. Great advice. Goes over and beyond to help you pick your perfe... See more

Rated 5 out of 5 stars

Just booked holiday with Claire. She was amazing from start to finish. She gave me the quotations for our holiday and then rang the next day as agreed to discuss. She made booking our holiday so ex... See more

Rated 5 out of 5 stars

This is our 2nd time booking florida with American holidays. We had such an amazing time on our 1st holiday that we couldn't wait to book again. Paula is our agent for 2nd time, and she has been so in... See more

Company replied

Rated 5 out of 5 stars

Just booked a holiday to Cancun with Rachel from the Belfast branch. She talked through our options and suggested a few hotels. Always followed up on phone calls and emails. She went above and beyo... See more

Company replied


Company details

  1. #4 of 12 best companies in Tour Operator
  2. #3 of 5 best companies in Cruise Agency
  3. #3 of 6 best companies in Cruise Travel Agency
  4. #2 of 4 best companies in Hotel
  5. #4 of 14 best companies in Travel Agency
  6. #1 of 2 best companies in Vacation Rental

Written by the company

For over 35 years, American Holidays have been creating bespoke adventures across the USA, Canada, Mexico and the Caribbean. With shops in Dublin and Belfast, we focus on creating holidays that feel special. Our team of Personal Travel Planners have decades of experience and personally visit each destination so they can provide insider tips, help you discover hidden gems and create tailor-made itineraries that match your exact needs. Our travel experts are on hand, before, during and after your holiday so you can sit back and relax with all the details taken care of. From bustling cities to quiet mountain escapes, we have a range of options to choose from. So, whether it’s a city break, a beach holiday or an outdoor adventure, we’ll make sure your next trip is unforgettable.


Contact info

4.9

Excellent

TrustScore 5 out of 5

202 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Trip of a lifetime.

Fantastic itinerary put together by the team.
Our holiday was amazing. Every hotel exceeded my high expectations while the jeep they booked for us was brand new and had a simple easy to read contract with no hidden extras. Very easy to book and contact the company with questions in advance of our trip - we had no need to contact them throughout our time in Canada as they had done a top notch job on our holiday booking.

10 May 2026
Unprompted review
Rated 5 out of 5 stars

California 2026

Kristin is very friendly, helpful and informative.

Her local knowledge of California was invaluable and was the main reason why we chose American Holidays over any of their competitors for our upcoming holiday!

Thank you Kristin!

6 June 2026
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, our agent (Fiona) was very knowledgeable and helped us make informed decisions. She made the overall experience very easy and a pleasure to do business with.
Would recommend 100%

5 June 2026
Rated 5 out of 5 stars

Amanda's helping hand in booking our cruise…

I spoke to Amanda afew time while planning our trip it's a trip of a lifetime so I trust she will have our best interest in hand.She answered any questions I had and she got us accommodation near our girls.I trust she'll be available if needed many thanks to her.

3 June 2026
Rated 5 out of 5 stars

Amazing and efficient

I must say it made booking my American Holidays extremely easy, the best part was immediate responses which meant I had my holiday all wrapped up in 1.5 days something that could of taken weeks with another holiday tour operator. Paula was fantastic to deal with.

2 June 2026

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