Alternaleaf Reviews 

5,775
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 4,670 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the knowledgeable, kind, and caring staff who go above and beyond to assist them. Many appreciate the smooth and easy onboarding process, with clear communication and quick responses from customer service. The products are often described as amazing and effective, providing significant relief and improving overall well-being. However, some customers also noted issues with the online portal, experiencing difficulties with system glitches and a lack of filter options for specific products. A few other people also felt that customer service could be unhelpful, with slow responses, conflicting information, and a perceived lack of accountability when problems arose, leading to delays in receiving prescriptions.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many praising the excellent and incredible service... See more

Staff

Customers consistently note positive experiences with staff, highlighting their kindness, helpfulness, and... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the prescribed... See more

Customer service

Customers had positive experiences with customer service, praising the excellent communication, fast response... See more

User experience

People report positive experiences with user experience, finding the overall process straightforward, easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing customer service from pharmacist Asad Ameed, my first month on my meds have been amazing. Releif from pain is emotionally un describable. Pharmaceutical drugs have never took my pain off the w... See more

Company replied

Rated 5 out of 5 stars

Really pleased with the service and strains prescribed. My sleep has vastly improved and therefore my quality of life. I've found Alternaleaf really pleasant to deal with. The only thing I've found ch... See more

Company replied

Rated 5 out of 5 stars

Alternaleaf are awesome, their staff are knowledgeable, kind and caring and they always do their best to help if it is needed. They do their best to make sure you know what is going on and therefore s... See more

Company replied

Rated 5 out of 5 stars

I started enquiries with a different clinic but i have adhd and it just seemed really complicated; then i saw Alternaleaf and thought id try again and within weeks i’m waiting for my first prescriptio... See more

Company replied


Company details

  1. Medical Clinic

About Alternaleaf

Written by the company

Alternaleaf is leading the way in medical cannabis in the UK, and our mission is to improve the lives of all who need it.

We’re here to make access to medical cannabis straightforward, safe, and supportive—for everyone who qualifies. Whether you're living with chronic pain, anxiety, PTSD, or another long-term condition, we believe that high-quality care and personalised treatment plans should be within reach.

We work with some of the most experienced doctors in the UK—GMC-registered and specially trained in prescribing medicinal cannabis. Our clinicians take the time to listen, understand your condition, and build a treatment plan that’s tailored to you.

The process is simple:
Start with a free 30-second eligibility check. If you're eligible, you can book an online consultation—no GP referral required. Prescriptions are delivered discreetly and securely to your door.

We offer clear, flexible pricing with no hidden fees.
Choose a £10/month membership that includes all required consultations, or opt for pay-as-you-go at £39 per appointment. And if you're not eligible, you won’t be charged.

Our dedicated Patient Care Team is on hand to guide you at every step, ensuring you feel informed, supported and empowered—whether you’re new to medicinal cannabis or looking for a better clinic experience.

Alternaleaf is here to change lives—one patient at a time.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.6

All reviews

(5,775)

4,450 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Easy

Easy, but not sure how to reconnect

25 June 2026
Alternaleaf logo

Reply from Alternaleaf

Hello Rob, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!

Rated 4 out of 5 stars

Pawsome 😺

I'm actually very impressed but a bit upset with the amount of Sativa, it was far too much Sativa, especially considering I approached you guys for anxiety and the pain from stage 4 osteoporosis, so I generally use and require Indica. I literally need only about 20-25% Sativa. Other than that I'm very impressed with the service and how quickly the process was completed, so yeah, great company and am recommending to everyone I think could benefit from your services

25 June 2026
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Reply from Alternaleaf

Hey Kittie, thanks for taking the time to share your experience! We're pleased to hear that you experienced great service from the team. If you have any questions or need further assistance in the future, feel free to reach out. We look forward to continuing to support you!

Rated 5 out of 5 stars

Great

Very good experience

25 June 2026
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Reply from Alternaleaf

Hi James, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!

Rated 5 out of 5 stars

Great service

From the start the entire process has been simple and straightforward.
Every step has been carefully explained.

25 June 2026
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Reply from Alternaleaf

Hi Daniel, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

Amazing had a great night's sleep…

Amazing had a great night's sleep knowing that things are going to work out from here hopefully. The alternaleaf team are amazing and friendly and I applaude your professionalism and care through my experience with you.

25 June 2026
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Reply from Alternaleaf

Hello Steve, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!

Rated 5 out of 5 stars

Everything was explained

Everything was explained all my questions answered...great company and people

2 July 2026
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Reply from Alternaleaf

Hi Olive, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

Lovely staff

Lovely staff, simple process and well informed throughout.

2 July 2026
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Reply from Alternaleaf

Hello Bex, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!

Rated 5 out of 5 stars

Fantastic service

Fantastic service, easy to use, very helpful already seeing improvements after 24 hours, potentially life changing stuff 10/10.

1 July 2026
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Reply from Alternaleaf

Hi, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

Brilliant help

25 June 2026
Alternaleaf logo

Reply from Alternaleaf

Hello Martin, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!

Rated 5 out of 5 stars

Quick and easy … really empathetic and…

Quick and easy … really empathetic and educated

25 June 2026
Alternaleaf logo

Reply from Alternaleaf

Hi Jaime, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

Service was top top and the process was…

Service was top top and the process was super quick and easy.

1 July 2026
Alternaleaf logo

Reply from Alternaleaf

Hello Daniel, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!

Rated 5 out of 5 stars

Service is great

Service is great, no problems so far. All good.

24 June 2026
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Reply from Alternaleaf

Hi Jacky, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

All great

All great. Happy with everything.

24 June 2026
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Reply from Alternaleaf

Hi Petra, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

Great service

Great service

24 June 2026
Alternaleaf logo

Reply from Alternaleaf

Hi Paul, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!

Rated 5 out of 5 stars

Simple process

Simple process
Good communication
Fast delivery

1 July 2026
Alternaleaf logo

Reply from Alternaleaf

Hi, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

Understanding and genuine professional…

Understanding and genuine professional care from the outset. Brilliant communication. Timely turn around from first appointment to receiving prescription. The quality of product is also excellent.

1 July 2026
Alternaleaf logo

Reply from Alternaleaf

Hi Tom, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!

Rated 4 out of 5 stars

The service was great and product is…

The service was great and product is very nice and helped me alot i am putting my order in soon

4 July 2026
Alternaleaf logo

Reply from Alternaleaf

Hello Jay , thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!

Rated 5 out of 5 stars

Amazing service

Amazing service

24 June 2026
Alternaleaf logo

Reply from Alternaleaf

Hi Sophie, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!

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