Amazing customer service from pharmacist Asad Ameed, my first month on my meds have been amazing. Releif from pain is emotionally un describable. Pharmaceutical drugs have never took my pain off the w... See more
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Alternaleaf is leading the way in medical cannabis in the UK, and our mission is to improve the lives of all who need it.
We’re here to make access to medical cannabis straightforward, safe, and supportive—for everyone who qualifies. Whether you're living with chronic pain, anxiety, PTSD, or another long-term condition, we believe that high-quality care and personalised treatment plans should be within reach.
We work with some of the most experienced doctors in the UK—GMC-registered and specially trained in prescribing medicinal cannabis. Our clinicians take the time to listen, understand your condition, and build a treatment plan that’s tailored to you.
The process is simple:
Start with a free 30-second eligibility check. If you're eligible, you can book an online consultation—no GP referral required. Prescriptions are delivered discreetly and securely to your door.
We offer clear, flexible pricing with no hidden fees.
Choose a £10/month membership that includes all required consultations, or opt for pay-as-you-go at £39 per appointment. And if you're not eligible, you won’t be charged.
Our dedicated Patient Care Team is on hand to guide you at every step, ensuring you feel informed, supported and empowered—whether you’re new to medicinal cannabis or looking for a better clinic experience.
Alternaleaf is here to change lives—one patient at a time.
140 Wharfedale Road, Winnersh Triangle, RG41 5RB, Reading, United Kingdom
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Brilliant service really good flower
Doctor was so easy going
Very happy

Reply from Alternaleaf
Great from start to finish was very skeptical about the whole thing, 1st delivery arrived this morning flower is very very nice compared to black market products before going medical, prices very decent and just being legal now literally fealt a weight of my shoulders when my delivery arrived and having a puff of my first legal dry herb vape what a feeling at 37 and waiting for this for years! Top service 👌

Reply from Alternaleaf
The staff have been great. The meds suggested work well. Very informative and helpful.

Reply from Alternaleaf
The team at Alternaleaf were very friendly and efficient in setting up a treatment for me. I feel the service and product they provide are spot on. Thank you all so much :)

Reply from Alternaleaf

Reply from Alternaleaf
Easy and stress-free sign up, i got my first order today. Staff were all very helpful and knowledgeable. Thank you.

Reply from Alternaleaf
Really great product fast delivery and great staff and doctors

Reply from Alternaleaf

Reply from Alternaleaf
I was made to feel at ease, I was aloud to speak freely, I was giving all the information I feel was enough, good and bad even on top of my own research 🙏 in the space of nearly 1 month my life has been changed 😮💨 I’m able to relax enough to fall asleep, just having straight 6 hours sleep makes my chronic pain, clenched tight mussels, insomnia, grabbit moods, losing the will to live, a bit more hopeful 🤞 thank you 🫵

Reply from Alternaleaf
So much easier than I thought.everything great from start to finish.

Reply from Alternaleaf
The process was so easy and none stressful,
When I spoke everything was Heard,
Every question I asked was answered,

Reply from Alternaleaf
I had an issue where I could not send emails. Postmaster!
It took many phone calls to try and sort things out but eventually they were able to accept my husbands email (via me)
In the mean time the staff tried their best to find a solution and were very friendly and approachable, despite how many times I rang lol
Apart from that blip everything else went very smoothly and I am very pleased.

Reply from Alternaleaf
Easy to talk to very friendly and so help full and thay work very fast

Reply from Alternaleaf

Reply from Alternaleaf
first time using this and I was made to feel at ease and everything was explained well. Very satisified

Reply from Alternaleaf
By far the worst experience I have ever had with a company.
Every 3rd script I get is always a nightmare by having to wait over 2 months to get an annual review that is in fact not an annual review it is every 3 months.
They say the medication is to last 28 days, okay but why have I to wait over 60 days to get my medication.
Customer service is non existent They have no idea what to say so reply with generic rubbish.
Avoid like the plague

Reply from Alternaleaf
Perfect experience all round, from when the consultation happened to when receiving flower. I couldn't recommend any higher if I tried

Reply from Alternaleaf
Doctors were outstanding and listened and gave all information needed product was delivered the next day
Last two days my pain has been at the best it ever has been with my fibromyalgia

Reply from Alternaleaf
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