Alternaleaf Reviews 

5,705
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 4,630 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the professionalism and helpfulness of the staff, including pharmacists, doctors, and nurses. Many people appreciate the smooth and easy process from start to finish, from initial consultations to receiving prescriptions, with clear communication and support throughout. The products are frequently described as excellent and effective, providing significant relief for various conditions and improving overall well-being. However, some customers also noted issues with customer service, mentioning slow response times, contradictory information, and difficulties in resolving problems. A few other people also felt that some consultations were rushed or lacked sufficient time to discuss their needs, and occasionally experienced delays in receiving their medication.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting that everything was smooth, easy, and... See more

Staff

Clients share positive opinions on staff, frequently describing them as professional, informative, and... See more

Product

Customers consistently note positive experiences with product, often finding relief from pain and improved... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful and friendly staff who... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the process easy, straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing customer service from pharmacist Asad Ameed, my first month on my meds have been amazing. Releif from pain is emotionally un describable. Pharmaceutical drugs have never took my pain off the w... See more

Company replied

Rated 5 out of 5 stars

Highly recommended worth the wait, smooth service from start to finish, all Drs & physicians were supportive, relaxed & keen to support my needs. I have recommended Alternaleaf to friends and family w... See more

Company replied

Rated 5 out of 5 stars

I was delighted when alternaleaf managed to prescribe me cannabis medically. After stopping controversial medication I was able to find relief using cannabis to sleep, but after being knocked back sev... See more

Company replied

Rated 5 out of 5 stars

Nurse Rose Smith was Fantastic! She was an absolute ray of sunshine who took me through the process very smoothly and my initial consult was a big highlight of the process. The Appointments were ve... See more

Company replied


Company details

  1. Medical Clinic

About Alternaleaf

Written by the company

Alternaleaf is leading the way in medical cannabis in the UK, and our mission is to improve the lives of all who need it.

We’re here to make access to medical cannabis straightforward, safe, and supportive—for everyone who qualifies. Whether you're living with chronic pain, anxiety, PTSD, or another long-term condition, we believe that high-quality care and personalised treatment plans should be within reach.

We work with some of the most experienced doctors in the UK—GMC-registered and specially trained in prescribing medicinal cannabis. Our clinicians take the time to listen, understand your condition, and build a treatment plan that’s tailored to you.

The process is simple:
Start with a free 30-second eligibility check. If you're eligible, you can book an online consultation—no GP referral required. Prescriptions are delivered discreetly and securely to your door.

We offer clear, flexible pricing with no hidden fees.
Choose a £10/month membership that includes all required consultations, or opt for pay-as-you-go at £39 per appointment. And if you're not eligible, you won’t be charged.

Our dedicated Patient Care Team is on hand to guide you at every step, ensuring you feel informed, supported and empowered—whether you’re new to medicinal cannabis or looking for a better clinic experience.

Alternaleaf is here to change lives—one patient at a time.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.6

All reviews

(5,705)

4,376 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service really good flower

Brilliant service really good flower
Doctor was so easy going
Very happy

29 June 2026
Alternaleaf logo

Reply from Alternaleaf

Hi Joshua, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

Great from start to finish was very…

Great from start to finish was very skeptical about the whole thing, 1st delivery arrived this morning flower is very very nice compared to black market products before going medical, prices very decent and just being legal now literally fealt a weight of my shoulders when my delivery arrived and having a puff of my first legal dry herb vape what a feeling at 37 and waiting for this for years! Top service 👌

29 June 2026
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Reply from Alternaleaf

Hello William, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!

Rated 5 out of 5 stars

The staff have been great

The staff have been great. The meds suggested work well. Very informative and helpful.

29 June 2026
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Reply from Alternaleaf

Hi India, thank you for your feedback. We strive to deliver outstanding service to our patients, and your feedback is vital! If you need any further assistance or have any questions, feel free to reach out. Thanks again!

Rated 5 out of 5 stars

The team at Alternaleaf were very…

The team at Alternaleaf were very friendly and efficient in setting up a treatment for me. I feel the service and product they provide are spot on. Thank you all so much :)

16 June 2026
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Reply from Alternaleaf

Hi Thomas, thank you for your feedback. We strive to deliver outstanding service to our patients, and your feedback is vital! If you need any further assistance or have any questions, feel free to reach out. Thanks again!

Rated 5 out of 5 stars

Straight forward with lots of info &…

Straight forward with lots of info & email, Thanks

29 June 2026
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Reply from Alternaleaf

Hi, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

Easy and stress-free sign up

Easy and stress-free sign up, i got my first order today. Staff were all very helpful and knowledgeable. Thank you.

29 June 2026
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Reply from Alternaleaf

Hi Gordon, thank you for your feedback. We strive to deliver outstanding service to our patients, and your feedback is vital! If you need any further assistance or have any questions, feel free to reach out. Thanks again!

Rated 5 out of 5 stars

Really great product fast delivery and…

Really great product fast delivery and great staff and doctors

29 June 2026
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Reply from Alternaleaf

Hi Michael, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

Happy with everything

Happy with everything

25 June 2026
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Reply from Alternaleaf

Hey, thanks for taking the time to share your experience! We're pleased to hear that you experienced great service from the team. If you have any questions or need further assistance in the future, feel free to reach out. We look forward to continuing to support you!

Rated 5 out of 5 stars

Consultation went great

Consultation went great, product arrived fast

22 June 2026
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Reply from Alternaleaf

Hey Reece, thanks for taking the time to share your experience! We're pleased to hear that you experienced great service from the team. If you have any questions or need further assistance in the future, feel free to reach out. We look forward to continuing to support you!

Rated 5 out of 5 stars

I was made to feel at ease

I was made to feel at ease, I was aloud to speak freely, I was giving all the information I feel was enough, good and bad even on top of my own research 🙏 in the space of nearly 1 month my life has been changed 😮‍💨 I’m able to relax enough to fall asleep, just having straight 6 hours sleep makes my chronic pain, clenched tight mussels, insomnia, grabbit moods, losing the will to live, a bit more hopeful 🤞 thank you 🫵

16 June 2026
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Reply from Alternaleaf

Hey Diane, thanks for taking the time to share your experience! We're pleased to hear that you experienced great service from the team. If you have any questions or need further assistance in the future, feel free to reach out. We look forward to continuing to support you!

Rated 5 out of 5 stars

So much easier than I…

So much easier than I thought.everything great from start to finish.

22 June 2026
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Reply from Alternaleaf

Hello Robert, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!

Rated 5 out of 5 stars

The process was so easy and none…

The process was so easy and none stressful,
When I spoke everything was Heard,
Every question I asked was answered,

22 June 2026
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Reply from Alternaleaf

Hello Richard, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!

Rated 4 out of 5 stars

I had an issue where I could not send…

I had an issue where I could not send emails. Postmaster!
It took many phone calls to try and sort things out but eventually they were able to accept my husbands email (via me)
In the mean time the staff tried their best to find a solution and were very friendly and approachable, despite how many times I rang lol
Apart from that blip everything else went very smoothly and I am very pleased.

29 June 2026
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Reply from Alternaleaf

Hi Anne, thank you for your feedback. We strive to deliver outstanding service to our patients, and your feedback is vital! If you need any further assistance or have any questions, feel free to reach out. Thanks again!

Rated 5 out of 5 stars

Easy to talk to very friendly and so…

Easy to talk to very friendly and so help full and thay work very fast

22 June 2026
Alternaleaf logo

Reply from Alternaleaf

Hello Michelle, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!

Rated 5 out of 5 stars

Very Helpful

They were very helpful and understanding throughout the whole process.

22 June 2026
Alternaleaf logo

Reply from Alternaleaf

Hi Liam, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!

Rated 5 out of 5 stars

helps a ton!

22 June 2026
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Reply from Alternaleaf

Hi Evan, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!

Rated 5 out of 5 stars

New customer

first time using this and I was made to feel at ease and everything was explained well. Very satisified

17 June 2026
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Reply from Alternaleaf

Hi, thank you for your feedback. We strive to deliver outstanding service to our patients, and your feedback is vital! If you need any further assistance or have any questions, feel free to reach out. Thanks again!

Rated 1 out of 5 stars

By far the worst experience I have ever…

By far the worst experience I have ever had with a company.

Every 3rd script I get is always a nightmare by having to wait over 2 months to get an annual review that is in fact not an annual review it is every 3 months.

They say the medication is to last 28 days, okay but why have I to wait over 60 days to get my medication.

Customer service is non existent They have no idea what to say so reply with generic rubbish.

Avoid like the plague

2 July 2026
Unprompted review
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Reply from Alternaleaf

Hey David, thanks for taking the time to leave a review. We're sorry to hear that you haven’t had a good experience with us. We'd love the opportunity to make things right. Please feel free to reach out to us directly at hello@alternaleaf.co.uk

Rated 5 out of 5 stars

Perfect experience all round

Perfect experience all round, from when the consultation happened to when receiving flower. I couldn't recommend any higher if I tried

21 June 2026
Alternaleaf logo

Reply from Alternaleaf

Hey Zach, thanks for taking the time to share your experience! We're pleased to hear that you experienced great service from the team. If you have any questions or need further assistance in the future, feel free to reach out. We look forward to continuing to support you!

Rated 5 out of 5 stars

Doctors were outstanding and listened…

Doctors were outstanding and listened and gave all information needed product was delivered the next day

Last two days my pain has been at the best it ever has been with my fibromyalgia

27 June 2026
Alternaleaf logo

Reply from Alternaleaf

Hey Donna, thank you so much for your kind words! We're pleased to hear that you’ve had a positive experience with our service and that we’ve been able to support you. If you have any further questions or need assistance in the future, don’t hesitate to reach out.

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