Alternaleaf Reviews 4,980

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 4,494 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, supportive, and helpful, making interactions pleasant and productive. The service is frequently highlighted as excellent, with many people appreciating the efficiency and ease of the overall process, from initial consultations to prescription receipt. Reviewers are particularly impressed with the high-quality products, which have significantly improved their health problems and daily lives. However, some customers also noted dissatisfaction with the service, citing issues such as constant late prescriptions, difficulties in receiving help, and unhelpful customer service interactions. A few other people also felt that email advice was useless and experienced a lack of organization, leading to frustration with the process.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting its speed, efficiency, and... See more

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Product

Reviewers mention positive feedback about product, with many expressing that the products are of excellent... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting helpful, friendly, and... See more

User experience

People report positive experiences with user experience, often describing it as easy, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hello. My experience with Alternaleaf has been top notch. Costumer service has been polite, professional, they are happy to help, answer questions and are basically supportive, real human beings.... See more

Company replied

Rated 5 out of 5 stars

Absolutely awesome, been in constant pain for over 30 years.As soon as I started using THC oil i have been pain free. You cant imagine how amazing it is ,to be able to sleep all night ,to wake up feel... See more

Company replied

Rated 5 out of 5 stars

Such a simple process, initial review and dr's appointment weren't as bad as first thought. Quality of flower available upon completion of assessment is top notch, AAA, definitely no complaints from m... See more

Company replied

Rated 5 out of 5 stars

It was take 6 weeks to be approved, and sort out all paperwork. When approved everything went smooth. Staff where professional and supportive, Service 5⭐⭐⭐⭐. Product as described, improving lot heal... See more

Company replied


Company details

  1. Medical Clinic

About Alternaleaf

Written by the company

Alternaleaf is leading the way in medical cannabis in the UK, and our mission is to improve the lives of all who need it.

We’re here to make access to medical cannabis straightforward, safe, and supportive—for everyone who qualifies. Whether you're living with chronic pain, anxiety, PTSD, or another long-term condition, we believe that high-quality care and personalised treatment plans should be within reach.

We work with some of the most experienced doctors in the UK—GMC-registered and specially trained in prescribing medicinal cannabis. Our clinicians take the time to listen, understand your condition, and build a treatment plan that’s tailored to you.

The process is simple:
Start with a free 30-second eligibility check. If you're eligible, you can book an online consultation—no GP referral required. Prescriptions are delivered discreetly and securely to your door.

We offer clear, flexible pricing with no hidden fees.
Choose a £10/month membership that includes all required consultations, or opt for pay-as-you-go at £39 per appointment. And if you're not eligible, you won’t be charged.

Our dedicated Patient Care Team is on hand to guide you at every step, ensuring you feel informed, supported and empowered—whether you’re new to medicinal cannabis or looking for a better clinic experience.

Alternaleaf is here to change lives—one patient at a time.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Incredibly friendly and really take the…

Incredibly friendly and really take the time to listen, had my prescription within 2 weeks of applying. The DRs really made me feel comfortable. They were amazing

27 May 2026
Alternaleaf logo

Reply from Alternaleaf

Hi Jake, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

Very kind people

Very kind people

27 May 2026
Alternaleaf logo

Reply from Alternaleaf

Hi Barbara, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!

Rated 5 out of 5 stars

Amazing service

Amazing service, they make you feel at such ease throughout the whole process, great listeners who really understand their patients.

27 May 2026
Alternaleaf logo

Reply from Alternaleaf

Hi Adam, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

Megan was absolutely incredible

Megan was absolutely incredible, so supportive and understanding

20 May 2026
Alternaleaf logo

Reply from Alternaleaf

Hi Kathryn, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

Great service

Really easy to use thanks

20 May 2026
Alternaleaf logo

Reply from Alternaleaf

Hi Patrick, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 4 out of 5 stars

First time experience

Very easy to navigate through the web site friendly staff throughout the process and quick delivery on payment product is ok to

27 May 2026
Alternaleaf logo

Reply from Alternaleaf

Hi Anthony, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

After the doctors appotiment every…

After the doctors appotiment every thing went smothly .

27 May 2026
Alternaleaf logo

Reply from Alternaleaf

Hi James, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!

Rated 5 out of 5 stars

Relief

I was very anxious when enquiring initially but everyone was so lovely, I was offered plenty of reassurance and informed brilliantly of my options & what may help me.

20 May 2026
Alternaleaf logo

Reply from Alternaleaf

Hi Megan, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!

Rated 5 out of 5 stars

Simple and Thorough

The whole process was really well thought out and they made it really easy to understand. The staff were all lovely and my Dr was really helpful. Quick and simple.

26 May 2026
Alternaleaf logo

Reply from Alternaleaf

Hi Nicci, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

Made me feel very much at ease and…

Made me feel very much at ease and explained everything very clearly.

19 May 2026
Alternaleaf logo

Reply from Alternaleaf

Hi Nicola, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 4 out of 5 stars

It takes quite some time to get through…

It takes quite some time to get through the start process, and they need a lot of information, but I guess that's understandable. But now having got my medication (first dose today) from Montu it's all good.
I'm just hoping it helps with the pain. Thorasic Facet Joint Syndrome is hard to live with!!

26 May 2026
Alternaleaf logo

Reply from Alternaleaf

Hi Barry, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!

Rated 5 out of 5 stars

Great staff very helpful

Great staff very helpful

18 May 2026
Alternaleaf logo

Reply from Alternaleaf

Hi Charlie, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!

Rated 5 out of 5 stars

No stress and very helpful thanks again…

No stress and very helpful thanks again to the alternaleaf team

20 May 2026
Alternaleaf logo

Reply from Alternaleaf

Hi, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

Good service spot on

Good service spot on

20 May 2026
Alternaleaf logo

Reply from Alternaleaf

Hi David, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

Great communication

Great communication, great customer service

19 May 2026
Alternaleaf logo

Reply from Alternaleaf

Hi Leon, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!

Rated 4 out of 5 stars

Been great to start with

Been great to start with, zero complaints product is nice and prices way cheaper than I thought. Hope it stays this good of a service as I go on

26 May 2026
Unprompted review
Alternaleaf logo

Reply from Alternaleaf

Hi Alex, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!

Rated 5 out of 5 stars

Well recommended. Happy with the service

Helpful and efficient. Very happy

20 May 2026
Alternaleaf logo

Reply from Alternaleaf

Hi Ken, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!

Rated 5 out of 5 stars

The most lovely nicest women iv spoke…

The most lovely nicest women iv spoke to. Very helpful and get the ones you need to ring back. They help you get what you need sorted so well done to all of you.

27 May 2026
Alternaleaf logo

Reply from Alternaleaf

Hi Lorraine, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

The communications with alternaleaf has…

The communications with alternaleaf has been fantastic and very helpful and the products are wonderful and delivery is prompt, overall I'm delighted with alternaleaf, couldn't be happier ☺️

26 May 2026
Alternaleaf logo

Reply from Alternaleaf

Hi Dawn, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!

Rated 5 out of 5 stars

Amazing products

Amazing products, fast delivery and a very efficient service!

26 May 2026
Alternaleaf logo

Reply from Alternaleaf

Hi, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look