Alternaleaf Reviews 

5,752
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 4,630 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the professionalism and helpfulness of the staff, including pharmacists, doctors, and nurses. Many people appreciate the smooth and easy process from start to finish, from initial consultations to receiving prescriptions, with clear communication and support throughout. The products are frequently described as excellent and effective, providing significant relief for various conditions and improving overall well-being. However, some customers also noted issues with customer service, mentioning slow response times, contradictory information, and difficulties in resolving problems. A few other people also felt that some consultations were rushed or lacked sufficient time to discuss their needs, and occasionally experienced delays in receiving their medication.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting that everything was smooth, easy, and... See more

Staff

Clients share positive opinions on staff, frequently describing them as professional, informative, and... See more

Product

Customers consistently note positive experiences with product, often finding relief from pain and improved... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful and friendly staff who... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the process easy, straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing customer service from pharmacist Asad Ameed, my first month on my meds have been amazing. Releif from pain is emotionally un describable. Pharmaceutical drugs have never took my pain off the w... See more

Company replied

Rated 5 out of 5 stars

Highly recommended worth the wait, smooth service from start to finish, all Drs & physicians were supportive, relaxed & keen to support my needs. I have recommended Alternaleaf to friends and family w... See more

Company replied

Rated 5 out of 5 stars

I was delighted when alternaleaf managed to prescribe me cannabis medically. After stopping controversial medication I was able to find relief using cannabis to sleep, but after being knocked back sev... See more

Company replied

Rated 5 out of 5 stars

Nurse Rose Smith was Fantastic! She was an absolute ray of sunshine who took me through the process very smoothly and my initial consult was a big highlight of the process. The Appointments were ve... See more

Company replied


Company details

  1. Medical Clinic

About Alternaleaf

Written by the company

Alternaleaf is leading the way in medical cannabis in the UK, and our mission is to improve the lives of all who need it.

We’re here to make access to medical cannabis straightforward, safe, and supportive—for everyone who qualifies. Whether you're living with chronic pain, anxiety, PTSD, or another long-term condition, we believe that high-quality care and personalised treatment plans should be within reach.

We work with some of the most experienced doctors in the UK—GMC-registered and specially trained in prescribing medicinal cannabis. Our clinicians take the time to listen, understand your condition, and build a treatment plan that’s tailored to you.

The process is simple:
Start with a free 30-second eligibility check. If you're eligible, you can book an online consultation—no GP referral required. Prescriptions are delivered discreetly and securely to your door.

We offer clear, flexible pricing with no hidden fees.
Choose a £10/month membership that includes all required consultations, or opt for pay-as-you-go at £39 per appointment. And if you're not eligible, you won’t be charged.

Our dedicated Patient Care Team is on hand to guide you at every step, ensuring you feel informed, supported and empowered—whether you’re new to medicinal cannabis or looking for a better clinic experience.

Alternaleaf is here to change lives—one patient at a time.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.6

All reviews

(5,752)

4,440 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic staff

Fantastic staff

4 July 2026
Alternaleaf logo

Reply from Alternaleaf

Hi Jamie, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!

Rated 5 out of 5 stars

Good communication

Good communication, easy to use portal and great range of medicines

27 June 2026
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Reply from Alternaleaf

Hi Simon, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!

Rated 4 out of 5 stars

Gave me some good advice

Gave me some good advice

27 June 2026
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Reply from Alternaleaf

Hi Kieran, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 3 out of 5 stars

I was satisfied with the service but I…

I was satisfied with the service but I don't like to be kept waiting 20 minutes only to be rushed through and not being able to ask questions that are pertinent to my issues. Otherwise it went well.

4 July 2026
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Reply from Alternaleaf

Hi Kim, thank you for your feedback. We strive to deliver outstanding service to our patients, and your feedback is vital! If you need any further assistance or have any questions, feel free to reach out. Thanks again!

Rated 5 out of 5 stars

Very fast and reliable

Very fast and reliable, made the process easy.....

2 July 2026
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Reply from Alternaleaf

Hi Ricky, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

Amazing service

I’m a new to Alternaleaf and to date the service has been absolutely amazing. I’d highly recommend them!

4 July 2026
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Reply from Alternaleaf

Hi Michael, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!

Rated 5 out of 5 stars

Great Clinic

Thanks Alternaleaf

4 July 2026
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Reply from Alternaleaf

Hi Kayzer, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

Fast response time and really easy to…

Fast response time and really easy to use

4 July 2026
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Reply from Alternaleaf

Hi Michael, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!

Rated 5 out of 5 stars

Alternaleaf made the whole process very…

Alternaleaf made the whole process very simple throughout and the Appointments were in such a way that a new customer would feel at ease.

4 July 2026
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Reply from Alternaleaf

Hi Wayne, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!

Rated 5 out of 5 stars

Quick and easy process

Quick and easy process. Kept me updated when I had a question.

4 July 2026
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Reply from Alternaleaf

Hi Oliver, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

A much simpler process than anticipated…

A much simpler process than anticipated from the onset. As a new patient, I am confident that any questions or queries will be answered to facilitate my understanding in a timely manner. Brilliant so far 👏

25 June 2026
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Reply from Alternaleaf

Hi Kathi, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

Great People

Great experience and looking forward to being pain free 👍

4 July 2026
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Reply from Alternaleaf

Hi Ally, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!

Rated 5 out of 5 stars

Great service from first appointment to…

Great service from first appointment to been accepted as a patient, lots of information available for someone like my self who is new to this.
I’m so glad to have finally taken this path, looking forward to the future.
Mal.

3 July 2026
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Reply from Alternaleaf

Hi Malcolm, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

Everyone was so polite and helpful

Everyone was so polite and helpful, really supportive.
It couldn't of gone better and so fast!

3 July 2026
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Reply from Alternaleaf

Hello Ash, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!

Rated 5 out of 5 stars

Great information given

Great information given. Simple. Friendly staff, nurses and doctors.

25 June 2026
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Reply from Alternaleaf

Hi Amanda, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!

Rated 5 out of 5 stars

All great service,staff,product

All great .service staff product

25 June 2026
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Reply from Alternaleaf

Hi Daras, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!

Rated 5 out of 5 stars

Very friendly staff super helpful and…

Very friendly staff super helpful and easy!

3 July 2026
Alternaleaf logo

Reply from Alternaleaf

Hey Lauren, thanks for taking the time to share your experience! We're pleased to hear that you experienced great service from the team. If you have any questions or need further assistance in the future, feel free to reach out. We look forward to continuing to support you!

Rated 5 out of 5 stars

Quick and effective

Quick and effective

3 July 2026
Alternaleaf logo

Reply from Alternaleaf

Hi Chris, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!

Rated 5 out of 5 stars

Absolutely incredible service

Absolutely incredible service. It's great actually being listened to by doctors and being taken seriously. It was easy from the beginning to getting my first prescription, and even though this is only my first full day on my medication, I feel as though I'm starting to get my life back :)

3 July 2026
Alternaleaf logo

Reply from Alternaleaf

Hey, thanks for taking the time to share your experience! We're pleased to hear that you experienced great service from the team. If you have any questions or need further assistance in the future, feel free to reach out. We look forward to continuing to support you!

Rated 5 out of 5 stars

Easy

Easy, friendly and reliable

26 June 2026
Alternaleaf logo

Reply from Alternaleaf

Hi Karl, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!

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