Alternaleaf Reviews 4,988

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 4,494 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, supportive, and helpful, making interactions pleasant and productive. The service is frequently highlighted as excellent, with many people appreciating the efficiency and ease of the overall process, from initial consultations to prescription receipt. Reviewers are particularly impressed with the high-quality products, which have significantly improved their health problems and daily lives. However, some customers also noted dissatisfaction with the service, citing issues such as constant late prescriptions, difficulties in receiving help, and unhelpful customer service interactions. A few other people also felt that email advice was useless and experienced a lack of organization, leading to frustration with the process.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting its speed, efficiency, and... See more

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Product

Reviewers mention positive feedback about product, with many expressing that the products are of excellent... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting helpful, friendly, and... See more

User experience

People report positive experiences with user experience, often describing it as easy, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hello. My experience with Alternaleaf has been top notch. Costumer service has been polite, professional, they are happy to help, answer questions and are basically supportive, real human beings.... See more

Company replied

Rated 5 out of 5 stars

Absolutely awesome, been in constant pain for over 30 years.As soon as I started using THC oil i have been pain free. You cant imagine how amazing it is ,to be able to sleep all night ,to wake up feel... See more

Company replied

Rated 5 out of 5 stars

Such a simple process, initial review and dr's appointment weren't as bad as first thought. Quality of flower available upon completion of assessment is top notch, AAA, definitely no complaints from m... See more

Company replied

Rated 5 out of 5 stars

It was take 6 weeks to be approved, and sort out all paperwork. When approved everything went smooth. Staff where professional and supportive, Service 5⭐⭐⭐⭐. Product as described, improving lot heal... See more

Company replied


Company details

  1. Medical Clinic

About Alternaleaf

Written by the company

Alternaleaf is leading the way in medical cannabis in the UK, and our mission is to improve the lives of all who need it.

We’re here to make access to medical cannabis straightforward, safe, and supportive—for everyone who qualifies. Whether you're living with chronic pain, anxiety, PTSD, or another long-term condition, we believe that high-quality care and personalised treatment plans should be within reach.

We work with some of the most experienced doctors in the UK—GMC-registered and specially trained in prescribing medicinal cannabis. Our clinicians take the time to listen, understand your condition, and build a treatment plan that’s tailored to you.

The process is simple:
Start with a free 30-second eligibility check. If you're eligible, you can book an online consultation—no GP referral required. Prescriptions are delivered discreetly and securely to your door.

We offer clear, flexible pricing with no hidden fees.
Choose a £10/month membership that includes all required consultations, or opt for pay-as-you-go at £39 per appointment. And if you're not eligible, you won’t be charged.

Our dedicated Patient Care Team is on hand to guide you at every step, ensuring you feel informed, supported and empowered—whether you’re new to medicinal cannabis or looking for a better clinic experience.

Alternaleaf is here to change lives—one patient at a time.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

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See how their reviews and ratings are sourced, scored, and moderated.

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Rated 1 out of 5 stars

THESE PEOPLE

Honestly, its only the exhaustion caused by my condition that means I haven't moved elsewhere. I swear I'm done with them. Absolutely crazy.

This week, in stupid things Alternaleaf have done. Given me an Annual Review with a middle class prat of a doctor so clueless that the things he's written in a letter to MY GP are going to get me into trouble with the DWP at some point.

This, apparently, cannot be rectified until a far-off appointment at the end of JUNE. REALLY??? REALLY??? You've made it sound as if I can appear on Strictly, or single handedly renovate Notre Dame. Meanwhile, I am paying quite a lot of money for a decent level of pain relief... and although I am pleased with the results, it hasn't cured my arthritis and I will still feel like I fell down several flights of stairs the morning after I've done some physical activity.

18 May 2026
Unprompted review
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Reply from Alternaleaf

Hey Charlie, thanks for taking the time to leave a review. We're sorry to hear that you haven’t had a good experience with us. Our goal is to support you so if you have any questions or need further assistance, feel free to reach out. We’re here to help, thank you.

Rated 5 out of 5 stars

Staff are lovely the whole process was…

Staff are lovely the whole process was a breeze and i 100% recommend these guys for medical cannabis they are fantastic

22 May 2026
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Reply from Alternaleaf

Hi Summer, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again

Rated 5 out of 5 stars

Medication review

The process was very easy to follow. Friendly staff, quality product and excellent service. Everyone was very helpful.

22 May 2026
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Reply from Alternaleaf

Hi Linda, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!

Rated 5 out of 5 stars

It’s been an all round positive…

It’s been an all round positive experience.
So far so good. Would highly recommend the service.

21 May 2026
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Reply from Alternaleaf

Hi Andrew, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!

Rated 5 out of 5 stars

great experience

Quick, simple process and cheap compared to other companies. The Nurses and Doctors I have dealt with have been informative and helpful.
Great experience overall so far

21 May 2026
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Reply from Alternaleaf

Hi Holly, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!

Rated 5 out of 5 stars

Easy professional

Professional competent easy

22 May 2026
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Reply from Alternaleaf

Hi Nigel, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!

Rated 5 out of 5 stars

First class experience

There is plenty of stigma surrounding MC, and going through this process is actually something that I was a little apprehensive about at the beginning.

Fear not, for at every step of the journey the Alternaleaf team have been supportive, informative, and helpful with everything.

1 June 2026
Unprompted review
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Reply from Alternaleaf

Hi Christian, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

Everything went smoothly

Everything went smoothly, the staff were helpful and explained everything that I needed to know. Support gat back to me quickly when I had a question.

14 May 2026
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Reply from Alternaleaf

Hi, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!

Rated 5 out of 5 stars

They are very helpful

They are very helpful

22 May 2026
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Reply from Alternaleaf

Hi David, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!

Rated 5 out of 5 stars

Great seevice

Great seevice , fast straight forward.

28 May 2026
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Reply from Alternaleaf

Hi Tom, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

Positive and professional advice.

Positive and professional advice.

1 June 2026
Unprompted review
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Reply from Alternaleaf

Hi Christopher, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!

Rated 3 out of 5 stars

i was disappointed as my first…

i was disappointed as my first prescription was strictly by doctor’s choice , i mentioned it to pharmacy also alternaleaf that i am not happy with the outcome of flowers precisely 60 g. but i was told that this particular flower has earthy smell and bitter taste. i am not unfamiliar with good quality cannabis that’s what made me disappointed that no one is bothered to listen to the patient. patient has to agree to both dr and pharmacy, no matter how bad i find the quality of flowers sent to me , i’ll have to be stuck with it

20 May 2026
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Reply from Alternaleaf

Hi, thank you for your feedback. We strive to deliver outstanding service to our patients, and your feedback is vital! If you need any further assistance or have any questions, feel free to reach out. Thanks again!

Rated 5 out of 5 stars

The process is easy and thorough and…

The process is easy and thorough and once approved communication and ordering easy

26 May 2026
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Reply from Alternaleaf

Hi Robert, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!

Rated 5 out of 5 stars

Brilliant experience

★★★★★

My experience with Alternaleaf has been excellent from start to finish. The consultation process was professional, communication was clear throughout, and any queries I had were dealt with promptly.

After submitting the requested medical records, my prescription was approved and dispensed via Montu quickly and efficiently. The medication arrived securely and exactly as prescribed.

My initial impression of the medication has been very positive. I was prescribed a thoughtful combination of cartridges tailored to different times of day, with products clearly labelled for daytime and nighttime use. The selection of strains feels well considered for a first prescription and has given me the opportunity to find what works best for me.

One of the biggest benefits for me has been the peace of mind that comes with knowing exactly what I am using. Having access to a regulated, professionally prescribed product, with clear labelling and consistent quality, has removed a great deal of uncertainty and has been a genuinely reassuring experience.

As a new patient, I'm very pleased with the service and treatment I've received so far and look forward to continuing my care with Alternaleaf.

Thank you to the teams at Alternaleaf and Montu for their professionalism and support.

27 May 2026
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Reply from Alternaleaf

Hi Steven, thank you for your kind words! We're pleased to hear you've had a positive experience with our service and the process has been smooth. Our patients' care and satisfaction is our ultimate goal and it's great to hear we've achieved that! If you have any further questions or need assistance in the future, don’t hesitate to reach out. Thanks for your continued support!

Rated 1 out of 5 stars

"You're better off going elsewhere."

"You're better off going elsewhere."

My experience with this company has been nothing short of a nightmare. Since dealing with them, I’ve developed real anxiety.

They treat you like a child and expect you to just accept it. But if you try to make a simple request? They turn mean and completely uncooperative.

Here’s just a sample of what I went through:

· Clinicians not showing up – literally every single appointment I booked.
· Late callbacks – sometimes they'd call my mobile 40 minutes late. Other times, no callback at all, forcing me to rebook another appointment a week or so later.
· Prescription delays – when I finally got a script, it would arrive 3–4 days later (if I was lucky). And then the prescription was for a sold-out medication.
· Useless support agents – they just parrot a script with zero common sense. The pain of waiting, only to get nowhere, is exhausting.

Ahhhh, the anxiety every time I have to deal with these people. Their entire process feels like it was designed by an 8-year-old.

I’m now switching to Medicann. Do yourself a favour and skip the stress.

1 June 2026
Unprompted review
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Reply from Alternaleaf

Hey , thanks for taking the time to leave a review. We're sorry to hear that you haven’t had a good experience with us. Our goal is to support you so if you have any questions or need further assistance, feel free to reach out. We’re here to help, thank you.

Rated 5 out of 5 stars

Very quickly sorted me out very happy…

Very quickly sorted me out very happy with the product

21 May 2026
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Reply from Alternaleaf

Hi Joanne, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

Very understandable and listen to you

Very understandable and listen to you. Great service and advice

21 May 2026
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Reply from Alternaleaf

Hi John, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

Very straight forward and lovely people

Very straight forward and lovely people

28 May 2026
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Reply from Alternaleaf

Hi Katey, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

Easy registration process

Easy registration process

28 May 2026
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Reply from Alternaleaf

Hi Aaron, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!

Rated 5 out of 5 stars

Great service great staff who…

Great service great staff who understand and wonderful products.

28 May 2026
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Reply from Alternaleaf

Hi Steve, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

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