AlRayan Bank UK Reviews 

Previously I wrote a report about this bank and how it took over a month to transfer an ISA to another provider. They were hopeless using excuses about procedures etc. Just to give you an idea the Leeds transfered another ISA to the Kent Reliant in 7 days. Yes 7 days and not over a month. AVOID THIS BANK. I have had a reply from them saying they understand about prompt service. WELL THEY DONT OVER 30 DAYS TO TRANSFER AN ISA IS NOT PROMPT.

I struggle a lot with the app as I think there have been technical issues and login details issues but whenever I call the bank is great at helping me sort this out. They are very patient, polite, professional. I spoke to Abu the other day to assist who was all of the above. Thank you so much!

My telephone query was dealt with very helpfully by your customer service advisor Mahbub Hussain. He took time to look into the issues and rang me back with a detailed explanation about what had happened and what I should do next. He demonstrated excellent customer service skills.

Thank you Fozeea for assisting with my query and going above and beyond.

Be careful. There is a false Al Rayan bank with false people and false website at alrayan.com We've been victims and they stole money from our company.

Successfully resolved my payment being held by Lloyds which was extremely stressful for myself as the payment was for the purchase of a property which needed to secure. I have to specially give a massive thanks to SELINA from the customer services team, without her consideration and diligence in following up with the payments team and Lloyds, I still think I will be waiting for it to go through and would have missed out on the property!

This bank has been a nightmare from start to finish. Along the way I was put through enormous and stressful hoops just to change my address. This was because of the difficulty of setting up the security details on their phone app and then them failing to recognise a signature on a written letter of permission which I had to send twice.
More recently when a bond matured it failed to appear in my nominated bank account on the expected date. I telephoned to discover what was going on and had to deal with a newly trialling phone bot, for whom, despite providing them with accurate security details, refused to put me through to an actual person for some time. Very stressful experience when I was panicking about what had happened to my savings. Eventually I was allowed to speak to a human being. Zachariah initially told me there was no issue - my money had left their bank the day before. I explained that it had not arrived at my bank and he then said he would need to look into it and I should hold on. This went on for some time and eventually he said he would need to ring me back. I begged him to do so as I was so nervous of having to renegotiate the phone bot. Several hours later he told me that the money had now been transferred. I think he did mention a small apology but it did not match the panic I felt at the apparent loss of a significant amount of money which was missing for 24 hours. There was no follow up apology or recompense. A very scary experience for me and not to be repeated.

Fozeea is very helpful she guided me through everything I need to use the online banking. Five stars for Fozeea

I spoke to Fozeea Jabeen Today and I was really happy to speak to her, she was really helpful and made sure my problem was sorted out, as it couldn't be resolved yesterday as the time ran out. It was 5pm yesterday when we had to end our call.
I called Al Rayan Bank yesterday to find out about my account, I had a problem which needed to be sorted out, and I had been waiting 4-5 weeks for it for be sorted out. She managed to call me back today.
I was really stressed and felt like my depression was coming back, this was a really stressful time. I made a small mistake and because of that one small mistake my account was blocked. I was so frustrated because I couldn't take my money out, and I called customer service a few times and they were not willing to help me. But thanks to Allah I was so lucky today to get Fozeea Jabeen on the call today. She was being really helpful since yesterday, she tried her best to support me by resolving my problem, and she see and understand what difficulties I was facing. In the end she managed to sort everything out for me. She was very calm and talking though each thing step by step. We spoke like an hour or more and I can't forget that she helped me soo much. I can't forget that help, and I really wish her a good life and bright future. May she continue to always being nice and friendly and helpful.
Also I would like to say I opened the account when Islamic Bank of Britain first opened and not with Al Rayan Bank UK. I was one of the old customers and I never had any problems.
With Al Rayan Bank because I don't use this account often I can't remember all the details, but the last few weeks have been hell. I couldn't access anything.
I had decided that I was going to close all my three accounts. But because I spoke to Fozeea Jabeen Today and I was really happy to speak to her, she was really helpful and made sure my problem was sorted out.
I only use this account for my savings. what I have been through the last three weeks, that I decided with my family that I was going to close all my three accounts down, but because I spoke to Fozeea Jabeen and with her good customer service skills today that I decided I will not close down my accounts. Thank you very much Fozeea Jabeen for your help and support, I really really appreciate it.
I think the Banks customer service needs to be updated and improve. Al Rayan Bank should be proud of having a good employer like Fozeea Jabeen. She also helped me with the App, while being on the phone to me, to make sure I could access it properly.
JAZAKALLAHU KHAIRAN.
Aminur Chowdury

Great customer service by Fozeea Jabeen to be honest everytime I call Al rayan the customer service has been great.

They upgraded their app to use Android 10. This doesn't work with Android 9, which I have been using for ages. They didn't even bother to tell me beforehand. Now I can't access my account or even leave a secure message. They are a bunch of clowns. I am closing my account.

I received a letter from Al Rayan indicating that they will close my account because the balance is below their minimum. However, rather than transfer the balance to my nominated bank account, they intend to send it to charity.
I tried to use thier Android app to transfer the funds myself but the app does NOT work! I uninstalled and re-downloaded it, When I open the app, it opens an unresponsive page on my browser and times out!
I then tried logging in on my PC but I have to use the app to scan a code on my PC screen... and the app does not open!
So, there is NO way to access my Al Rayan accounts via app or PC. It's appalling.
Anyway, I emailed fundsreturn_at_alrayanbank.co.uk and they will hopefully transfer the funds for me.
I tried to do it myself to save them the hassle, but their systems are totally inadequate. Totally broken. I'm thankful I don't have more cash invested here.

Spoke to Fozeea Jabeen on the phone. Very patient. Very good customer service!

As promised I am satisfied with the service provided by Mahbub who has successfully helped me sign in my digital banking app on both mobile and desktop. However compared to other banks this has been the trickiest app to use.

I was transferred from a phonebot almost immediately to a staff member who got my phone bank app working - 10 min phone call total.
13.47 UK today.
Knowledgable super helpful employee.
Thank you.

I was very fortunate to deal with Shazia Raza to update my documents and open a new account. I have never had such a smooth and cooperative interaction with any bank in the UK. There is always something for which my needs were not catered in the past. However, agents like Shazia Raza, makes a real difference. Her professional attitude, knowledge about protocols, documentation, products, were spot on. she is an extremely able staff and readily assists the customers. I also felt that Shazia takes pride in her job. Al Rayan bank adds value for customers when people like Shazia Raza ( most valuable asset) are hired in the establishment. I would love to continue banking with Al Rayan Bank should staff like Shazia Raza will be there to direct the customers.

I totally agree with the last review. Totally Hopeless online login system.