Love the watch, bought the Commander watch. Nice watch, only real issue I have in comparison to other smart watches I own is if it is away from my phone a bit long it resets entirely, time and all. Wo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Based on reviews, created with AI
AlphaGearUS is a proud American-based company that was established in Miami, FL in 2020. Our goal is to provide top-quality tactical gear and equipment to law enforcement, military personnel, first responders, and any proud hard worker! We understand the importance of having a reliable gear in critical situations and are dedicated to serving those who serve our communities.
1559 nw 79 ave, 33126, doral, United States
Replied to 43% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from AlphaGear
It would never buy from this company again. They do not offer returns. Once you buy it, its yours, regardless, if they work with your phone or not. complete garbage. Now i'm stuck with watches that I do not want or work with my phone. I have emailed several times and they take forever to get back and worst customer service ever.

Reply from AlphaGear
I kept seeing advertisements and wanted to try out for myself. I am a Master Electrician and this watch helps with everything that I need at all times.

Reply from AlphaGear
Overall aesthetics I’d say it’s as advertised. Anxious to see if it lives up to the hype as far as durability and functionality goes. Would like to see it improved to include a reply option on the message feature.

Reply from AlphaGear

Reply from AlphaGear

Reply from AlphaGear
I love my new watch I cant wait to put it to work

Reply from AlphaGear
This is already the 3rd watch I bought for a family member, they love it I love it awesome gift!! Great for those hard workers who need something durable!!

Reply from AlphaGear
I love this watch so much it is big and beautiful. Good colors and helps with everything.

Reply from AlphaGear

Reply from AlphaGear
So far the watch has been good. I would like to see the heart rate continuously update, but overall happy would they watch

Reply from AlphaGear
I bought the Bogo special (buy one watch and get one free plus a free gift). The watch is use came in with 80% battery life so I was expecting it to last what they advertised it would last. Not the case at all, I put it on around noon and wore it through my shift at work and I got up this morning and the battery was at 10%. False information on that it will last up to 2 weeks on a single battery. The screen protector is nice and thick so thats a plus but the screen protector on the juliet is paper thin, not sticky at all and it doesn't even cover the whole screen. Do your research before buying this product. If im able to get a refund im going to go with one of their competitors.

Reply from AlphaGear
I don't know how to leave less than a 1 star review or I would their customer service is worthless which tells you their products are worthless do not buy from this company use one of their competitors any of their competitors carbinox, North 511,Mobvoi tick watch,amazfit anything but alpha gear. They do not care about their customer and put out the cheapest junk they can fit in a box. I've gotten in total 3 items from alpha and they do not compare in terms of resilience, durability or quality of any of their competitors. If you want to waste your money, buy alpha gear. If you want quality, any of their competitors would be better suited for you

Reply from AlphaGear
Fast delivery, I was having a issue with one of the watches and email the support team and immediately got the help i request. Free gifts that were included were awesome. 1st time I've ordered from them and looks like it won't be the last.

Reply from AlphaGear
I wouldn’t trust a single ai bot created 4-5⭐️ generated review. These watches are trash… As is the jinky email customer service. I won’t ever do business with this company again. Their 5hr cancellation window is a scam. As is their return policy. They deliberately respond outside of the window requirements for everything, from cancellation, to refund, to returns.
Their products do no work as they advertise at all. My son’s watches don’t charge or keep time properly. My watch is the same. And things are misspelled in both the watch and the app as though a kindergartener created them.
If you value your money, time, & desire truth as well as integrity from a company, I implore you to honestly look elsewhere… This company is neither reputable or creditable. Smoke and mirrors to get you to the finish line of purchase. After… you are on your own. And don’t believe the hype warranty wise, as there is an error which prevents you from registering. And when your watch starts to show faulty signs, ‘and it/they will’ then you will be met with the more money more problems and no solutions of satisfaction gimmicks.
I’m surprised there isn’t a class action lawsuit against them by now.
update: AphaGear, you sadly aren’t sorry about my not so savory experiences with your company. The Only reason why you’re pretending to be is due to the unsavory reviews you’ve received. If you truly had Any integrity, you would’ve allowed my cancellation which was well within the 5hrs you required. You would’ve honored my warranty when I reached out explaining I kept getting errors every time I attempted to register our watches, & you would’ve stood by your products by replacing them or refunding myself along with numerous others when they didn’t live up to the hype… Also, you would’ve allowed REAL people who’ve actually taken the time to try your sorry faulty products to post videos, pics, email correspondents, and reviews on your website. You would’ve honored also have an actual number to where people could call.
I will NOT be wasting another minute of my time going back and forth via robotic emails with your company only for the end result’s to be exactly the same.
We’re sorry, we can’t give you a refund but we can give you a gift card towards the purchase of yet ANOTHER one of our faulty watches which will come with a free gift that will fall apart the very SAME day you open it…
I have very little respect for snakes like you who sleep so well knowing your stealing from honest descent people like me.
May your karma catch up to you swifter than you pull the money from bank accounts in exchange for the temu type products you pedal at Versace type prices.

Reply from AlphaGear
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.