Love the watch, bought the Commander watch. Nice watch, only real issue I have in comparison to other smart watches I own is if it is away from my phone a bit long it resets entirely, time and all. Wo... See more
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AlphaGearUS is a proud American-based company that was established in Miami, FL in 2020. Our goal is to provide top-quality tactical gear and equipment to law enforcement, military personnel, first responders, and any proud hard worker! We understand the importance of having a reliable gear in critical situations and are dedicated to serving those who serve our communities.
1559 nw 79 ave, 33126, doral, United States
Replied to 43% of negative reviews
Typically takes over 1 month to reply
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First time using a smartwatch and seems simple enough

Reply from AlphaGear
Wanted to start by saying Im very happy with my purchase I got them on president's day the watches are impressive very well made i got the Bravo XL and for my wife got the Zulu she loves her watch has well instructions very easy to follow and quick to configure will be buy more from this company soon. :)

Reply from AlphaGear
The watches are so durable and feel like theyre going to last a really long time!

Reply from AlphaGear
Pros:
- Battery life
- Cost
Cons:
- Operating System: The OS is astonishingly basic.
- Phone Functionality: While you can make calls, the device only saves a limited number of contacts. Otherwise, I have to memorize numbers or use my phone.
- Messaging: The messaging feature only displays notifications and lacks actual messaging capability.
- Tracking: The workout and sleep trackers provide very little detail; they simply note that the activity occurred rather than providing comprehensive data.
- Battery Indicators: Most watch faces have a battery icon, but few show the actual percentage. One watch stayed at 100% for four days, while another showed half-battery until it died.
- Missing Items: I never received the "free gift," unless the gift refers to a gift card for future purchases.
- Gift Bag: The "gift bag" I paid an extra $8 for is simply a cheaply made empty bag.
- Software: Having purchased the 3-watch bundle, I am frustrated that I need to download two different apps depending on which watch I want to use.
- Screen Protectors: These are poorly made and too small for the screens.
The worst part is, you can only initiate a return for refund within 3 days of delivery. Other than that, good luck! You'll be stuck with watches that are bear bones, but if all you're looking for is something that gives you notifications and has great battery life, Alpha Gear has you covered.
UPDATE: ANY BUY 1 GET "X" WATCH DEAL OR MULTIPLE WATCH FOR "$X" DOES NOT QUALIFY FOR A REFUND AND THAT INFORMATION IS HIDDEN AWAY IN THE POLICY SECTION OF THEIR WEBSITE. DEFINITE PREDITORY PRACTICE.

Reply from AlphaGear
Well I purchased a his and hers watch from this company for Christmas my wife watch never could connect I sent it back now the watch states Juliet but comes up Y11 so they send me a different watch now the glass cover doesn’t match up and now the new watch can’t receive text. This has been the worst experience and Christmas disappointment ever. And you can’t call them at all. If you ever get a phone number maybe we can address my concerns. My wife’s watch still doesn’t receive text on her watch????

Reply from AlphaGear
The website made everything easy to search and shipping was fast

Reply from AlphaGear
its a nice worth the price watch for now, the shipping is fast,but the app they using is kinda not good, its a chinese app, but so far its all good just dont know yet how good it is in a long run, and i dont see the blood preasure, only heart rate , so i have to wear my smart ring still..so im giving only 4 stars for now, coxz i just had it for a day..and the customized face watch is not good u cannot change the color of the time..i hot the echo watch. over all , its all worth evry penny on this watch.

Reply from AlphaGear
Just got this watch and I can already tell I’m going to love it.

Reply from AlphaGear
I like the feel of the watch and the look as well very easy to set up and use .my only complaint would be that the warranty should be more than 60 days

Reply from AlphaGear
Only have had for a few days but so far so good. Some bugs like how I don't get notifications from 1 person but get from everyone else. Kinda annoying but not end all.

Reply from AlphaGear
Watches were delivered in a quick and reasonable time. Happy with the overall look and feel of the watch as well.

Reply from AlphaGear
Love the watch, I’ve been looking for a watch with long battery when I’m out in the field working. Best watch specially for military people.

Reply from AlphaGear
It is east to set up and understand. I am so excited to use it. Quality is better than expected.

Reply from AlphaGear
I love the look of the watch but it disconnects from my phone all the time. The UI is horrible and i would not recommend these watches to anyone.
Update: I will no longer use this watch. After reading some of the other reviews, It sounds like your customer service no very good as well. I will just accept the disappointment in the purchase of this watch. Its pretty sad that you guys knowing the subpar product you are selling that you continue to sell sell it.

Reply from AlphaGear
My family really likes these watches

Reply from AlphaGear
Absolutely love this new watch. Its light weight, easy to use.

Reply from AlphaGear
There supposed indestructable watch broke after a year of having it. I was never rough on the watch and it never got dropped once. The plastic main body ear that the strap pin locks into just broke and fell off my arm. I reached out to the company, and they pretty much tried to get me to buy another watch at a 10% discount. They wouldnt offer to fix or a replacement, and there customer service is terrible. Steer clear of this company and there claims of there watches being tough. I have G-shock and timex watches that never broke or stopped working for over 10 years. Dont waste your money people, let my mistake help you save money and get yourself something quality.

Reply from AlphaGear
Love the watch, the app is a little weird with my Iphone

Reply from AlphaGear
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