AlphaGear Reviews 1,315

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are really happy with the product, often highlighting its quality, durability, and appealing design. Many people appreciate the user experience, finding the watches easy to set up and use, with features like clear screens and long battery life. The delivery service is frequently praised for being fast and efficient, with products arriving quickly and well-packaged. However, some customers also noted issues with customer service, describing it as unhelpful or slow to respond to problems. There were occasional reports of products not performing as expected, such as watches stopping charging or having screens die prematurely, and some reviewers expressed disappointment with battery life not meeting advertised claims.

What people talk about most

Product

Users describe positive interactions with the product, often praising the watches' appearance, durability,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the watches for being... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease of setup and the clear,... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers expressed extreme dissatisfaction,... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting fast shipping and... See more

Based on these reviews

Rated 4 out of 5 stars

Love the watch, bought the Commander watch. Nice watch, only real issue I have in comparison to other smart watches I own is if it is away from my phone a bit long it resets entirely, time and all. Wo... See more

Company replied

Rated 4 out of 5 stars

its a nice worth the price watch for now, the shipping is fast,but the app they using is kinda not good, its a chinese app, but so far its all good just dont know yet how good it is in a long run, and... See more

Company replied

Rated 4 out of 5 stars

A little trouble finding customer service but it turned out ok. They need human bodies to talk with

Company replied

Rated 5 out of 5 stars

Customer service is wonderful. The delta pro watch is wonder working and all it calculates is amazing. The heart rate, stress levels and of course step counts. Helps take me be able to take far away s... See more

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Rated 3 out of 5 stars

I've gotten 3 watches from Alpha Gear. The initial watch lasted a few months and then the display went haywire. I contacted Customer Service and the replacement was discounted to a $39 charge. That... See more

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Rated 5 out of 5 stars

I just received my new Alpha Gear Replacement Watch and I couldnt be more pleased. From the customer service I received to the step by step communication when I first reached out to them about the i... See more

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Rated 5 out of 5 stars

I originally got the Bravo XL and it came with some issues like not charging and whatnot. I contacted their support and they replied very quickly. I bought another watch and this time it was the Bravo... See more

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Rated 5 out of 5 stars

I was giving the watch as a gift from a co-worker and it was the raptor pro wanted an upgrade so I ended up getting gift set with another raptor pro and the bravo XL series 2. I like both of them. I r... See more

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Rated 5 out of 5 stars

Just opened my Alphagear watch. Glad it arrived safely. This far the watch is ready to use and is sturdy. It does appear to be great quality and looks great on my wrist. Time to delivery when orderi... See more

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Rated 3 out of 5 stars

I did t like how long my watch took to come in but overall I like this watch seems very durable hoped won’t break on me because I hit my wrist on everything

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Rated 5 out of 5 stars

The website was very well put together. Easy to compare the different styles. The price is right for the quality and features so if your looking for a great alternative to apple or galaxy, this is it.... See more

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Rated 5 out of 5 stars

Extremely durable I work on private lakes installing boat lifts and boat docks in the water all day and this watch has with stood it all

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Rated 2 out of 5 stars

Well marketed product. However, the quality of the product is far below expectations. Kind of like when you go to a fast food restaurant and see a picture on the menu of a really tasty burger - plump... See more

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Rated 3 out of 5 stars

Only have had for a few days but so far so good. Some bugs like how I don't get notifications from 1 person but get from everyone else. Kinda annoying but not end all.

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Rated 3 out of 5 stars

My alpha gear watch came fast and well packaged. I bought the Juliette, it’s classy looking and mostly functional. I’m a little disappointed in the battery life. It said it lasts like 10-14 days but I... See more

Company replied

Rated 5 out of 5 stars

I have purchased the Alpha, Delta, Raptor Pro, and the Raptor. The Raptor was given to my daughter and she loves it. The other three serve various functions with my life style. If you need a smart... See more

Rated 2 out of 5 stars

In January I purchased a Raptor pro. A very nice looking watch with adequate health monitoring. Not fitbit level but decent. Exercise tracking was difficult so it basically become just a nice looking... See more

Rated 5 out of 5 stars

I had a great experience with this company. Recieved my product quickly and with no issues. I would glady use their services again as well as refer to my friends. Great product so far, no complaint... See more

Company replied

Rated 5 out of 5 stars

Received the new Echo Watch from Alpha Gear and it's very impressive. Easy to set up and has long life with the battery. The shipping was quick and informative.

Company replied

Rated 5 out of 5 stars

I will never ever buy another item from them again. In less then 24 hrs. I realized the watch did not preform as I expected. As much as I paid, you would have thought they wanted to help customers.... See more

Rated 5 out of 5 stars

I have the Raptor Pro and so far it has been great. I charge it every 10 -14 days because I don't want to run completely out but even then it still has 45% left. Customer service response time has bee... See more

Company replied

Rated 1 out of 5 stars

I never received my package. Their website shows trusted delivery services - FedEx, UPS, etc. yet they shipped via USPS. I reached out to support the day I received a delivery confirmation email and i... See more

Rated 5 out of 5 stars

This is my second Alpha Gear watch—I own both the Bravo XL and the Bravo XL 2. I’ve had numerous Apple Watches over the years, and these outperform all of them at a fraction of the price. I used to ch... See more

Company replied

Rated 5 out of 5 stars

Love the watch, I’ve been looking for a watch with long battery when I’m out in the field working. Best watch specially for military people.

Company replied

Rated 5 out of 5 stars

Delivery was fast and exceeded expectations! I love that the watch came partially charged. The extra bands were a plus!

Rated 5 out of 5 stars

Once I ordered my watch it didn't take long to get. I've had it for almost a full 24 hours and I love it! I'm still learning it and figuring out on how it all works. I got the Echo. I love the size an... See more

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Rated 5 out of 5 stars

Am missing an item from my order but the watch is great I love the clear screen and the multiple options for watch faces!

Company replied

Rated 5 out of 5 stars

Love the watch, love the color and all the features I also as a woman love the period tracker included, got it in the style “zulu” I am in love and it’s really feminine fancy looking, would recommend.... See more

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Rated 5 out of 5 stars

The watch arrived sooner than I expected. The quality of build is great. There are many available watch faces, all good. The app provides steps, total miles, O2 level, and heart rate. These are of i... See more

Rated 5 out of 5 stars

Super light excited to try it in my work place positive it will do better that my I watch

Company replied

Rated 5 out of 5 stars

Got this amazing watch for my brother and he absolutely loves it and all it’s functions!

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Rated 5 out of 5 stars

It is east to set up and understand. I am so excited to use it. Quality is better than expected.

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Rated 5 out of 5 stars

Arrived on time, it was an early Birthday/Christmas gift for my husband and he loves it!

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Rated 5 out of 5 stars

My husband bought this for me. Actually excited to use it . Makes me motivated to reach goals

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Rated 5 out of 5 stars

The Echo ..I acquired has exceeded my expectations. Its battery life is exceptional, a significant improvement over previous smartwatches I have owned. Furthermore, the design and material quality are... See more

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Rated 4 out of 5 stars

So far so good regarding my purchase from Alpha Gear. Plus the shipping process was fast!

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Rated 5 out of 5 stars

So far I’m loving it comfortable great speaker for talking but all around well worth the money

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Rated 2 out of 5 stars

I bought a digital fitness monitoring watch and after 10 mos it completely died. It wouldn't charge or turn on. I tried the contact email and after a month got a response. They gave me a bs answer to... See more

Company replied

Rated 4 out of 5 stars

I just got my watch set up have not used it very much but it was easy to set up everything seems to be running well

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Rated 5 out of 5 stars

Watches were delivered in a quick and reasonable time. Happy with the overall look and feel of the watch as well.

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Rated 2 out of 5 stars

Amateurish. Absolutely ZERO intelligible instructions. Big. Clunky. Wrist phone will only take EIGHT (8) PHONE NUMBERS. The "free" stuff is worth every penny. Other than that, A GREAT PIECE . . . OF... See more

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Rated 5 out of 5 stars

So far, I’m very impressed with the over look and feel. I especially like the multiple bands that come with the watch.

Company replied

Rated 5 out of 5 stars

I was looking for an inexpensive watch that looks good and has the features that I wanted. And I found it.

Rated 2 out of 5 stars

The Alpha Gear Raptor Pro states on the their website +50 watch faces (customizable), I found that the +50 watch faces are not compatible with the Raptor Pro OS and the Da Fit app. No matter how may t... See more

Company replied

Rated 1 out of 5 stars

False Advertisement Poor Customer Service My account was charged incorrectly. I notified them of the charge about 2 or 3 minutes after order and they claim to have a 5 hour window for cancelat... See more

Company replied

Rated 1 out of 5 stars

I purchased the Raptor a little over a week ago and wore it for one day under very normal conditions (no water, no incelement weatrher conditions, etc.). The watch literally stopped working - bat... See more

Rated 1 out of 5 stars

Horrible customer service i wish I would have read the reviews before I bought this garbage. I return the watch after only 2 days and they are only returning $56 of the $139 they charged me for that .... See more

Rated 5 out of 5 stars

I kept seeing advertisements and wanted to try out for myself. I am a Master Electrician and this watch helps with everything that I need at all times.

Company replied

Rated 5 out of 5 stars

Alpha Gear smartwatches give you a lot of health features for the money, but quality control and customer service are inconsistent, so they fit best for men who want motivation and basic tracking rath... See more

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Rated 5 out of 5 stars

Just received my commander smartwatch. I hope it’s as good as they say they are!

Company replied

Rated 1 out of 5 stars

Not much to say about the watch, just that it was not what I was looking for. But as for the customer service and return experience, HORRIBLE!!! No way to communicate physically or to get the proper i... See more

Company replied


Company details

  1. Sportswear Store

Written by the company

AlphaGearUS is a proud American-based company that was established in Miami, FL in 2020. Our goal is to provide top-quality tactical gear and equipment to law enforcement, military personnel, first responders, and any proud hard worker! We understand the importance of having a reliable gear in critical situations and are dedicated to serving those who serve our communities.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 43% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

First time using a smartwatch and seems…

First time using a smartwatch and seems simple enough

21 February 2026
Unprompted review
AlphaGear logo

Reply from AlphaGear

Nice to know your first smartwatch experience has been smooth. Thanks for being part of AlphaGear.

Rated 5 out of 5 stars

Very happy customer

Wanted to start by saying Im very happy with my purchase I got them on president's day the watches are impressive very well made i got the Bravo XL and for my wife got the Zulu she loves her watch has well instructions very easy to follow and quick to configure will be buy more from this company soon. :)

21 February 2026
Unprompted review
AlphaGear logo

Reply from AlphaGear

So glad to hear you’re happy with your watches! Thanks for choosing AlphaGear.

Rated 5 out of 5 stars

Durable and so far reliable

The watches are so durable and feel like theyre going to last a really long time!

21 February 2026
Unprompted review
AlphaGear logo

Reply from AlphaGear

It makes us happy to hear your Alphagear watches feel strong and made to last. We appreciate your support and your kind words. Thanks for being part of the AlphaGear community!

Rated 1 out of 5 stars

Buyers beware before purchase!

Pros:

- Battery life
- Cost

Cons:

- Operating System: The OS is astonishingly basic.
- Phone Functionality: While you can make calls, the device only saves a limited number of contacts. Otherwise, I have to memorize numbers or use my phone.
- Messaging: The messaging feature only displays notifications and lacks actual messaging capability.
- Tracking: The workout and sleep trackers provide very little detail; they simply note that the activity occurred rather than providing comprehensive data.
- Battery Indicators: Most watch faces have a battery icon, but few show the actual percentage. One watch stayed at 100% for four days, while another showed half-battery until it died.
- Missing Items: I never received the "free gift," unless the gift refers to a gift card for future purchases.
- Gift Bag: The "gift bag" I paid an extra $8 for is simply a cheaply made empty bag.
- Software: Having purchased the 3-watch bundle, I am frustrated that I need to download two different apps depending on which watch I want to use.
- Screen Protectors: These are poorly made and too small for the screens.

The worst part is, you can only initiate a return for refund within 3 days of delivery. Other than that, good luck! You'll be stuck with watches that are bear bones, but if all you're looking for is something that gives you notifications and has great battery life, Alpha Gear has you covered.

UPDATE: ANY BUY 1 GET "X" WATCH DEAL OR MULTIPLE WATCH FOR "$X" DOES NOT QUALIFY FOR A REFUND AND THAT INFORMATION IS HIDDEN AWAY IN THE POLICY SECTION OF THEIR WEBSITE. DEFINITE PREDITORY PRACTICE.

9 February 2026
Unprompted review
AlphaGear logo

Reply from AlphaGear

Thank you for taking the time to share such a detailed review. We’re sorry to hear that your experience with the watch didn’t meet your expectations, and we understand how frustrating that can be. If you’d like, our support team is here to help review your order and find the best way to assist you. You can reach us at support@alphagear.us

Rated 1 out of 5 stars

Don’t buy!!!!!

Well I purchased a his and hers watch from this company for Christmas my wife watch never could connect I sent it back now the watch states Juliet but comes up Y11 so they send me a different watch now the glass cover doesn’t match up and now the new watch can’t receive text. This has been the worst experience and Christmas disappointment ever. And you can’t call them at all. If you ever get a phone number maybe we can address my concerns. My wife’s watch still doesn’t receive text on her watch????

15 February 2026
Unprompted review
AlphaGear logo

Reply from AlphaGear

We’re truly sorry for the trouble you’ve experienced, especially during the holidays. This isn’t the experience we want for our customers. Please reach out to our support team at support@alphagear.us so we can review your case and help make things right.

Rated 5 out of 5 stars

The website made everything easy to…

The website made everything easy to search and shipping was fast

8 February 2026
Unprompted review
AlphaGear logo

Reply from AlphaGear

We’re glad to hear the website was easy to navigate and that your order arrived quickly. Thank you for choosing AlphaGear.

Rated 4 out of 5 stars

Still Worth Every Penny on this watch

its a nice worth the price watch for now, the shipping is fast,but the app they using is kinda not good, its a chinese app, but so far its all good just dont know yet how good it is in a long run, and i dont see the blood preasure, only heart rate , so i have to wear my smart ring still..so im giving only 4 stars for now, coxz i just had it for a day..and the customized face watch is not good u cannot change the color of the time..i hot the echo watch. over all , its all worth evry penny on this watch.

13 February 2026
Unprompted review
AlphaGear logo

Reply from AlphaGear

Thank you for sharing your first impressions. We’re glad to hear the watch feels worth it so far and that the fast shipping helped.
For further information, please email us at support@alphagear.us
Our team there will give you more info.

Rated 5 out of 5 stars

Just got this watch and I can already…

Just got this watch and I can already tell I’m going to love it.

13 February 2026
Unprompted review
AlphaGear logo

Reply from AlphaGear

Thank you for sharing your first impressions! We’re thrilled to hear the watch is already winning you over. We hope it continues to be a great companion for your day to day.

Thanks for being part of the AlphaGear community!

Rated 4 out of 5 stars

I like the feel of the watch and the…

I like the feel of the watch and the look as well very easy to set up and use .my only complaint would be that the warranty should be more than 60 days

11 February 2026
Unprompted review
AlphaGear logo

Reply from AlphaGear

Thanks for sharing your thoughts! We’re glad you’re enjoying the watch’s look, feel, and easy setup. We also offer a lifetime warranty option on our website. If you need any help, feel free to contact us at support@alphagear.us

Rated 3 out of 5 stars

Good quality

Only have had for a few days but so far so good. Some bugs like how I don't get notifications from 1 person but get from everyone else. Kinda annoying but not end all.

10 February 2026
Unprompted review
AlphaGear logo

Reply from AlphaGear

Thank you for sharing your experience! We’re glad to hear things are going well so far. Some notification bugs can be annoying, and we appreciate your patience as you get everything set up. If you need any help, feel free to reach out to us at support@alphagear.us.

Rated 5 out of 5 stars

Watches were delivered quick

Watches were delivered in a quick and reasonable time. Happy with the overall look and feel of the watch as well.

11 February 2026
Unprompted review
AlphaGear logo

Reply from AlphaGear

We’re glad to read the watches arrived quickly and that you’re happy with their look and feel. Thank you for choosing AlphaGear. We appreciate your support and are committed to ensuring your satisfaction.

Rated 5 out of 5 stars

Durability

It looks awesome

10 February 2026
Unprompted review
AlphaGear logo

Reply from AlphaGear

Thank you for sharing your thoughts! We’re happy to hear you love the durability, and it’s great to know you think it looks awesome. Thanks for being part of the AlphaGear community!

Rated 5 out of 5 stars

Love the watch

Love the watch, I’ve been looking for a watch with long battery when I’m out in the field working. Best watch specially for military people.

10 February 2026
Unprompted review
AlphaGear logo

Reply from AlphaGear

Thank you so much for your feedback! We're really glad to hear you’re loving the watch. Its long lasting battery is designed exactly for demanding days out in the field, and it’s great to know it’s meeting your expectations. We truly appreciate your recommendation, especially for those in military service. Enjoy every moment with it!

Rated 5 out of 5 stars

Execellent watches

9 February 2026
Unprompted review
AlphaGear logo

Reply from AlphaGear

Hi Vasanth. Thank you for choosing AlphaGear. We appreciate your support and are committed to ensuring your satisfaction.

Rated 5 out of 5 stars

Great gift from my husband.

It is east to set up and understand. I am so excited to use it. Quality is better than expected.

8 February 2026
Unprompted review
AlphaGear logo

Reply from AlphaGear

Thank you so much for your kind words. I’m really glad to hear that the setup was easy and that the quality exceeded your expectations. Enjoy using it, we’re excited for you.

Rated 1 out of 5 stars

Great looking watch..Horrible UI

I love the look of the watch but it disconnects from my phone all the time. The UI is horrible and i would not recommend these watches to anyone.

Update: I will no longer use this watch. After reading some of the other reviews, It sounds like your customer service no very good as well. I will just accept the disappointment in the purchase of this watch. Its pretty sad that you guys knowing the subpar product you are selling that you continue to sell sell it.

27 December 2025
Unprompted review
AlphaGear logo

Reply from AlphaGear

Thank you for sharing your feedback. I’m glad to hear you like the look of the watch, and I’m sorry about the issues you’ve experienced with the UI and the connection. Please feel free to reach out to us at support@alphagear.us, we’ll be happy to help you with this.

Rated 5 out of 5 stars

My family really likes these watches

My family really likes these watches

3 February 2026
Unprompted review
AlphaGear logo

Reply from AlphaGear

Thank you so much! We’re really happy to hear that your family is enjoying the watches. Knowing they’ve been a great fit for you means a lot to us. We truly appreciate you taking the time to share your experience.

Rated 1 out of 5 stars

Cheap watch, poor customer service and false claims.

There supposed indestructable watch broke after a year of having it. I was never rough on the watch and it never got dropped once. The plastic main body ear that the strap pin locks into just broke and fell off my arm. I reached out to the company, and they pretty much tried to get me to buy another watch at a 10% discount. They wouldnt offer to fix or a replacement, and there customer service is terrible. Steer clear of this company and there claims of there watches being tough. I have G-shock and timex watches that never broke or stopped working for over 10 years. Dont waste your money people, let my mistake help you save money and get yourself something quality.

11 July 2025
Unprompted review
AlphaGear logo

Reply from AlphaGear

Hi Joseph, we truly appreciate you taking the time to share your review. Our watches are designed to be durable, but they’re not indestructible, and their lifespan can also depend on proper care.
We’re not sure who you spoke with, but please reach out to our legitimate support team so they can check whether your case qualifies for our lifetime warranty benefit. You can contact them at support@alphagear.us, and they’ll be happy to assist you.

Rated 3 out of 5 stars

Love the watch App is weird

Love the watch, the app is a little weird with my Iphone

27 January 2026
Unprompted review
AlphaGear logo

Reply from AlphaGear

Thank you, Rochelle! We’re glad you’re loving the watch. The app can feel a little different on iPhone, but with a little practice you’ll get the hang of it. And if you ever need help, our dedicated support team is always here for you.
We’re glad to have you with us!

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