AlphaGear Reviews 1,315

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are really happy with the product, often highlighting its quality, durability, and appealing design. Many people appreciate the user experience, finding the watches easy to set up and use, with features like clear screens and long battery life. The delivery service is frequently praised for being fast and efficient, with products arriving quickly and well-packaged. However, some customers also noted issues with customer service, describing it as unhelpful or slow to respond to problems. There were occasional reports of products not performing as expected, such as watches stopping charging or having screens die prematurely, and some reviewers expressed disappointment with battery life not meeting advertised claims.

What people talk about most

Product

Users describe positive interactions with the product, often praising the watches' appearance, durability,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the watches for being... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease of setup and the clear,... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers expressed extreme dissatisfaction,... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting fast shipping and... See more

Based on these reviews

Rated 4 out of 5 stars

Love the watch, bought the Commander watch. Nice watch, only real issue I have in comparison to other smart watches I own is if it is away from my phone a bit long it resets entirely, time and all. Wo... See more

Company replied

Rated 4 out of 5 stars

its a nice worth the price watch for now, the shipping is fast,but the app they using is kinda not good, its a chinese app, but so far its all good just dont know yet how good it is in a long run, and... See more

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Rated 4 out of 5 stars

A little trouble finding customer service but it turned out ok. They need human bodies to talk with

Company replied

Rated 5 out of 5 stars

Customer service is wonderful. The delta pro watch is wonder working and all it calculates is amazing. The heart rate, stress levels and of course step counts. Helps take me be able to take far away s... See more

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Rated 3 out of 5 stars

I've gotten 3 watches from Alpha Gear. The initial watch lasted a few months and then the display went haywire. I contacted Customer Service and the replacement was discounted to a $39 charge. That... See more

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Rated 5 out of 5 stars

I just received my new Alpha Gear Replacement Watch and I couldnt be more pleased. From the customer service I received to the step by step communication when I first reached out to them about the i... See more

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Rated 5 out of 5 stars

I originally got the Bravo XL and it came with some issues like not charging and whatnot. I contacted their support and they replied very quickly. I bought another watch and this time it was the Bravo... See more

Company replied

Rated 5 out of 5 stars

I was giving the watch as a gift from a co-worker and it was the raptor pro wanted an upgrade so I ended up getting gift set with another raptor pro and the bravo XL series 2. I like both of them. I r... See more

Company replied

Rated 5 out of 5 stars

Just opened my Alphagear watch. Glad it arrived safely. This far the watch is ready to use and is sturdy. It does appear to be great quality and looks great on my wrist. Time to delivery when orderi... See more

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Rated 3 out of 5 stars

I did t like how long my watch took to come in but overall I like this watch seems very durable hoped won’t break on me because I hit my wrist on everything

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Rated 5 out of 5 stars

The website was very well put together. Easy to compare the different styles. The price is right for the quality and features so if your looking for a great alternative to apple or galaxy, this is it.... See more

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Rated 5 out of 5 stars

Extremely durable I work on private lakes installing boat lifts and boat docks in the water all day and this watch has with stood it all

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Rated 2 out of 5 stars

Well marketed product. However, the quality of the product is far below expectations. Kind of like when you go to a fast food restaurant and see a picture on the menu of a really tasty burger - plump... See more

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Rated 3 out of 5 stars

Only have had for a few days but so far so good. Some bugs like how I don't get notifications from 1 person but get from everyone else. Kinda annoying but not end all.

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Rated 3 out of 5 stars

My alpha gear watch came fast and well packaged. I bought the Juliette, it’s classy looking and mostly functional. I’m a little disappointed in the battery life. It said it lasts like 10-14 days but I... See more

Company replied

Rated 5 out of 5 stars

I have purchased the Alpha, Delta, Raptor Pro, and the Raptor. The Raptor was given to my daughter and she loves it. The other three serve various functions with my life style. If you need a smart... See more

Rated 2 out of 5 stars

In January I purchased a Raptor pro. A very nice looking watch with adequate health monitoring. Not fitbit level but decent. Exercise tracking was difficult so it basically become just a nice looking... See more

Rated 5 out of 5 stars

I had a great experience with this company. Recieved my product quickly and with no issues. I would glady use their services again as well as refer to my friends. Great product so far, no complaint... See more

Company replied

Rated 5 out of 5 stars

Received the new Echo Watch from Alpha Gear and it's very impressive. Easy to set up and has long life with the battery. The shipping was quick and informative.

Company replied

Rated 5 out of 5 stars

I will never ever buy another item from them again. In less then 24 hrs. I realized the watch did not preform as I expected. As much as I paid, you would have thought they wanted to help customers.... See more

Rated 5 out of 5 stars

I have the Raptor Pro and so far it has been great. I charge it every 10 -14 days because I don't want to run completely out but even then it still has 45% left. Customer service response time has bee... See more

Company replied

Rated 1 out of 5 stars

I never received my package. Their website shows trusted delivery services - FedEx, UPS, etc. yet they shipped via USPS. I reached out to support the day I received a delivery confirmation email and i... See more

Rated 5 out of 5 stars

This is my second Alpha Gear watch—I own both the Bravo XL and the Bravo XL 2. I’ve had numerous Apple Watches over the years, and these outperform all of them at a fraction of the price. I used to ch... See more

Company replied

Rated 5 out of 5 stars

Love the watch, I’ve been looking for a watch with long battery when I’m out in the field working. Best watch specially for military people.

Company replied

Rated 5 out of 5 stars

Delivery was fast and exceeded expectations! I love that the watch came partially charged. The extra bands were a plus!

Rated 5 out of 5 stars

Once I ordered my watch it didn't take long to get. I've had it for almost a full 24 hours and I love it! I'm still learning it and figuring out on how it all works. I got the Echo. I love the size an... See more

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Rated 5 out of 5 stars

Am missing an item from my order but the watch is great I love the clear screen and the multiple options for watch faces!

Company replied

Rated 5 out of 5 stars

Love the watch, love the color and all the features I also as a woman love the period tracker included, got it in the style “zulu” I am in love and it’s really feminine fancy looking, would recommend.... See more

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Rated 5 out of 5 stars

The watch arrived sooner than I expected. The quality of build is great. There are many available watch faces, all good. The app provides steps, total miles, O2 level, and heart rate. These are of i... See more

Rated 5 out of 5 stars

Super light excited to try it in my work place positive it will do better that my I watch

Company replied

Rated 5 out of 5 stars

Got this amazing watch for my brother and he absolutely loves it and all it’s functions!

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Rated 5 out of 5 stars

It is east to set up and understand. I am so excited to use it. Quality is better than expected.

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Rated 5 out of 5 stars

Arrived on time, it was an early Birthday/Christmas gift for my husband and he loves it!

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Rated 5 out of 5 stars

My husband bought this for me. Actually excited to use it . Makes me motivated to reach goals

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Rated 5 out of 5 stars

The Echo ..I acquired has exceeded my expectations. Its battery life is exceptional, a significant improvement over previous smartwatches I have owned. Furthermore, the design and material quality are... See more

Company replied

Rated 4 out of 5 stars

So far so good regarding my purchase from Alpha Gear. Plus the shipping process was fast!

Company replied

Rated 5 out of 5 stars

So far I’m loving it comfortable great speaker for talking but all around well worth the money

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Rated 2 out of 5 stars

I bought a digital fitness monitoring watch and after 10 mos it completely died. It wouldn't charge or turn on. I tried the contact email and after a month got a response. They gave me a bs answer to... See more

Company replied

Rated 4 out of 5 stars

I just got my watch set up have not used it very much but it was easy to set up everything seems to be running well

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Rated 5 out of 5 stars

Watches were delivered in a quick and reasonable time. Happy with the overall look and feel of the watch as well.

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Rated 2 out of 5 stars

Amateurish. Absolutely ZERO intelligible instructions. Big. Clunky. Wrist phone will only take EIGHT (8) PHONE NUMBERS. The "free" stuff is worth every penny. Other than that, A GREAT PIECE . . . OF... See more

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Rated 5 out of 5 stars

So far, I’m very impressed with the over look and feel. I especially like the multiple bands that come with the watch.

Company replied

Rated 5 out of 5 stars

I was looking for an inexpensive watch that looks good and has the features that I wanted. And I found it.

Rated 2 out of 5 stars

The Alpha Gear Raptor Pro states on the their website +50 watch faces (customizable), I found that the +50 watch faces are not compatible with the Raptor Pro OS and the Da Fit app. No matter how may t... See more

Company replied

Rated 1 out of 5 stars

False Advertisement Poor Customer Service My account was charged incorrectly. I notified them of the charge about 2 or 3 minutes after order and they claim to have a 5 hour window for cancelat... See more

Company replied

Rated 1 out of 5 stars

I purchased the Raptor a little over a week ago and wore it for one day under very normal conditions (no water, no incelement weatrher conditions, etc.). The watch literally stopped working - bat... See more

Rated 1 out of 5 stars

Horrible customer service i wish I would have read the reviews before I bought this garbage. I return the watch after only 2 days and they are only returning $56 of the $139 they charged me for that .... See more

Rated 5 out of 5 stars

I kept seeing advertisements and wanted to try out for myself. I am a Master Electrician and this watch helps with everything that I need at all times.

Company replied

Rated 5 out of 5 stars

Alpha Gear smartwatches give you a lot of health features for the money, but quality control and customer service are inconsistent, so they fit best for men who want motivation and basic tracking rath... See more

Company replied

Rated 5 out of 5 stars

Just received my commander smartwatch. I hope it’s as good as they say they are!

Company replied

Rated 1 out of 5 stars

Not much to say about the watch, just that it was not what I was looking for. But as for the customer service and return experience, HORRIBLE!!! No way to communicate physically or to get the proper i... See more

Company replied


Company details

  1. Sportswear Store

Written by the company

AlphaGearUS is a proud American-based company that was established in Miami, FL in 2020. Our goal is to provide top-quality tactical gear and equipment to law enforcement, military personnel, first responders, and any proud hard worker! We understand the importance of having a reliable gear in critical situations and are dedicated to serving those who serve our communities.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
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Replied to 43% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Juliet watch lasted about 3 months

Juliet watch lasted about 3 months. The customer service doesn’t exist. Touch screen froze up and tried everything in FitCloudPro, searched internet and nothing. Don’t waster your money on these watches. They are JUNK 😬☹️🤨

23 March 2026
Unprompted review
AlphaGear logo

Reply from AlphaGear

We’re sorry your Juliet stopped working that shouldn’t happen, our team can review the issue and help with it.

Please reach out to support@alphagear.us so we can take care of this for you.

Rated 5 out of 5 stars

Alpha

Great watch. Easy to setup and use. Highly recommend

31 March 2026
Unprompted review
AlphaGear logo

Reply from AlphaGear

Great to hear your Alphagear watch was easy to set up and that you’re loving it

Rated 5 out of 5 stars

Extremely durable

Extremely durable I work on private lakes installing boat lifts and boat docks in the water all day and this watch has with stood it all

31 March 2026
Unprompted review
AlphaGear logo

Reply from AlphaGear

Love hearing that, great to know your watch is holding up to tough, daily water work. Thanks for being part of the AlphaGear community

Rated 1 out of 5 stars

False advertisement

Bought a bogo deal for the commander watch and the juliet for the wife. 100% false advertisement of battery life. Lucky to get a day and a half out of my watch. I kind of figured all the social media hype was way over rated and AI garbage. It's disheartening because the watch looks and feels great. But they definitely false advertise 14 day battery life.

12 March 2026
Unprompted review
AlphaGear logo

Reply from AlphaGear

We’re sorry the battery isn’t performing as expected, that shouldn’t happen.

Our team can help check what’s going on and offer a solution, please write to us at support@alphagear.us so we can assist you right away.

Rated 4 out of 5 stars

Packaging is on point

Packaging is on point instructions clear and design is clean exactly what I asked for👌

27 March 2026
Unprompted review
AlphaGear logo

Reply from AlphaGear

We're glad the packaging, instructions, and clean design were exactly what you wanted, enjoy your Alphagear

Rated 5 out of 5 stars

Awesome watches.

Me and my wife love these so far we're still learning them but they are awesome devices and sound and microphone both work great

25 March 2026
Unprompted review
AlphaGear logo

Reply from AlphaGear

Great to hear everything’s working well, thanks for being part of the Alphagear community

Rated 5 out of 5 stars

Love them got me an my wife one amazing…

Love them got me an my wife one amazing watches.

22 March 2026
Unprompted review
AlphaGear logo

Reply from AlphaGear

Thank you for choosing Alphagear, we appreciate your support and are committed to ensuring your satisfaction

Rated 5 out of 5 stars

I love my new watch

I love my new watch, it’s light and nice.

23 March 2026
Unprompted review
AlphaGear logo

Reply from AlphaGear

So glad it feels light and perfect for you. Thanks for being part of the Alphagear community

Rated 5 out of 5 stars

I was giving the watch as a gift from a…

I was giving the watch as a gift from a co-worker and it was the raptor pro wanted an upgrade so I ended up getting gift set with another raptor pro and the bravo XL series 2. I like both of them. I really like both of them. Rugged reliable and stylish.

23 March 2026
Unprompted review
AlphaGear logo

Reply from AlphaGear

Thank you for sharing your story, we’re glad both your Raptor Pro and Bravo XL Series 2 are treating you well.
Enjoy your Alphagear watches

Rated 5 out of 5 stars

Very good product

Very good product, both me and my wife love our watches

22 March 2026
Unprompted review
AlphaGear logo

Reply from AlphaGear

Love that! Thanks for choosing Alphagear.

Rated 5 out of 5 stars

I was a little skeptical but

I was a little skeptical at first about buying this watch did a little research on YouTube and Google and saw that a lot of people rave about it so I took a chance the watch came today and I'm very surprised the quality of it. It's about the same options as my Samsung watch that cost $500 and this was a fraction of that so I am very pleased with the purchase and and now lifetime customer of alpha gear

21 March 2026
Unprompted review
AlphaGear logo

Reply from AlphaGear

Thank you for trusting Alphagear, We’re so glad the watch impressed you.

Rated 5 out of 5 stars

The Echo ..I acquired has exceeded my…

The Echo ..I acquired has exceeded my expectations. Its battery life is exceptional, a significant improvement over previous smartwatches I have owned. Furthermore, the design and material quality are superb, providing a comfortable and aesthetically pleasing fit.

18 March 2026
Unprompted review
AlphaGear logo

Reply from AlphaGear

Thank you for sharing your experience. We’re so glad the Echo’s battery life and design are making a real difference for you. It means a lot to everyone at Alphagear. Enjoy your smartwatch!

Rated 5 out of 5 stars

Looks well made speaker little off but…

Looks well made speaker little off but looks well made

17 March 2026
Unprompted review
AlphaGear logo

Reply from AlphaGear

We’re glad you found the watch well made. If you ever need assistance or have questions, our team is here to help at support@alphagear.us

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