Allied Pharmacies Reviews 84

TrustScore 3 out of 5

3.0

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers frequently praise the service they receive, highlighting it as efficient and helpful. Many appreciate the staff for their professionalism, attentiveness, and willingness to assist with various queries, often going above and beyond expectations. People also value the quick and efficient preparation of prescriptions and the overall welcoming atmosphere. However, some people were dissatisfied with aspects of the customer service and staff interactions. Several customers reported issues with prescriptions not being ready on time or being misplaced, leading to long waits and frustration. There were also instances where individuals felt staff were unhelpful, dismissive, or lacked empathy, particularly concerning sensitive health matters. A few other people also felt that their information was not handled with sufficient care during interactions.

What people talk about most

Staff

Reviewers highlight ambiguous aspects of staff. Many customers praise the staff for being friendly,... See more

Service

Reviewers mention positive feedback about service. Many customers praise the excellent and efficient service... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers express disappointment, citing experiences... See more

Location

Clients share ambiguous opinions on location. Many customers mention specific branches they visit, such as... See more

Retail

Users describe ambiguous interactions with retail. While some customers, for example, praised the pleasant... See more

Based on these reviews

Rated 3 out of 5 stars

This review is for the branch on Alverton Street, Penzance, Cornwall - 20/10/25 Firstly I would like to start with my utmost praise for the professionalism and helpfulness of the young lady... See more

Rated 1 out of 5 stars

Allied took over from Lloyds recently in Liverpool . The quality of service has consistently gone downhill to the point it is ridiculous. Regular scrips waiting over a week to be filled and then only... See more

Rated 1 out of 5 stars

I have always used Rowlands Chemist for many years but I will not be using the new owners, Allied Pharmacy. I put my repeat prescription in on Tuesday 27 May, was told to come back in a week. Went... See more

Rated 1 out of 5 stars

Every single time a prescription is put in there's an issue with it. Lloyds pharmacy you get your prescription there & then, Allied pharmacy (Caerphilly) takes a week, then you go back a week later t... See more

Rated 1 out of 5 stars

Buntingford allied pharmacy - i will not return! Very disappointed in the poor customer service. I took my poorly baby in with a rash and asked to speak directly with the pharmacist. The girl at the c... See more

Rated 1 out of 5 stars

Chemist loved locations in blackpool and couldn't be bothered to update web look up or leave a note on the old location luckily the helpful medical centre pointed me in right direction. Not ideal and... See more

Rated 1 out of 5 stars

I feel awful to write this complaint as it is one store In particular and the staff there that are letting the company down. This has happened to me 3 times. I call to say I’m picking medication up an... See more

Rated 1 out of 5 stars

They are arrogant and show no interest in providing good service. They will not give back your prescription after two months of waiting and even the items not in short supply are not available. Manage... See more

Rated 1 out of 5 stars

Would give zero stars but hey hoo. The Pilch lane shop have under prescribed and won’t admit their error. It’s like speaking to the hand. Can you speak to them on the phone No! This automatically... See more

Rated 1 out of 5 stars

Pharmacy doesn't care. Doesn't order the medicines in and says (come back tomorrow) here is an idea. Meet your deadlines.

Rated 1 out of 5 stars

This is regarding the Allied Pharmacy on Cop Lane Penwortham Preston (attached to St Mary’s Medical Center) If I could rate this pharmacy less than a 1 I would. This is a pharmacy that used to be gre... See more

Rated 1 out of 5 stars

I wish to raise serious concerns regarding the conduct and business practices of Allied Pharmacy. In my experience, and in the experience of others within the local community, these practi... See more

Rated 1 out of 5 stars

Jab refused by pharmacy. Telling me I risk a fine. I am immuno suppressed, was not given Covid jab because he thought I was too young. The link was sent to me through my GP. I have been under the hosp... See more

Rated 1 out of 5 stars

Just had a horrible experience at Allied pharmacy, Jordanthorpe. My repeat prescription was changed by GP and the pharmacy still gave me the old prescription. I paid for it then checked to see if it... See more

Rated 5 out of 5 stars

I have skin problem on my finger, which no-one has been able to come up with any ideas on how best to manage. The lovely person serving us listened to and understood the problem, spoke to the phar... See more

Rated 5 out of 5 stars

Elmer Branch- Exemplary customer service. Best pharmacy. I have about 40 different medications & the staff are always prompt making up my prescriptions usually 1-3 days depending on prescriptio... See more

Rated 5 out of 5 stars

In this day and age good Customer Service is a rare commodity in our ever shrinking retail industry. So what a pleasant experience both yesterday and today when I visited Allied Pharmacy,Layton,Black... See more

Rated 5 out of 5 stars

The staff at the cholsey branch have been consistently wonderful, quick and efficient service in getting prescriptions ready. If I ever have an issue or query, the staff are more than happy to assist.... See more

Rated 5 out of 5 stars

I swapped from Tesco pharmacy to this pharmacy in Mill Street, Driffield, East Yorkshire, and I’m so glad I did! Always quick to dispense, have gone above and beyond for me and all with lovely smile... See more

Rated 5 out of 5 stars

We take for granted that the services we receive are a given, many services fall under the radar and are not given the recognition they deserve. I can only give the highest recommendation to the Queen... See more

Rated 1 out of 5 stars

This Pharmacy is absolutely terrible, no customer care at all. They even give false names. An emergency prescription was arranged and they forgot to order the medicine. They left my son in agony .... See more

Rated 2 out of 5 stars

co. needs to be upfront if they only want someone who's done exact job before . but didn't driver who's been doing it for 20 years have a day one ? Delivery Driver it had all my details to kno... See more

Rated 4 out of 5 stars

Collected my prescription today and although very busy they were helping customers very quickly, they genuinely seem to improve with time, especially with the text service. Its so good and refreshing... See more

Rated 5 out of 5 stars

Allied Pharmacy Middleton on Sea , West Sussex. What an excellent service by the pharmacy and the delivery driver. I can’t thank them enough for their excellent customer service. I do recommend t... See more

Rated 5 out of 5 stars

Allied Pharmacy, Cholsey in Oxfordshire. My wife and I went here for a flu jab. As part of the process we had our blood pressure taken and mine was on the "high" side. A letter was subsequently sent t... See more

Rated 5 out of 5 stars

Absolutely brilliant I can't speak highly enough of the staff fantastic all pharmacy's could learn from allied north end on the corner of Hewit road 10 out of 10

Rated 5 out of 5 stars

Staff at Newtown Powys always very helpful and prompt with their service even when it’s rammed busy, in particular Nikki. Great service

Rated 5 out of 5 stars

I had a knee operation and the Rhiwbina pharmacy were happy to deliver my prescription until I was fit enough to collect it myself. They have also reviewed my medication regularly and offered advice w... See more

Rated 5 out of 5 stars

Before i start i would just like to point out that i have conitive difficulties. Social Anxiety & Depression including Multiple Sclerosis . I h... See more

Rated 5 out of 5 stars

Since alied took over service has been excellent polite and helpful thank you to the new superviser for henrys lolly pop its a pleasure now

Rated 5 out of 5 stars

I would like to express my appreciation for the excellent service provided by my local pharmacy Allied Vero Terrace. The team are always efficient, professional, and courteous. My partner and I recent... See more

Rated 5 out of 5 stars

Really good Pharmacy with friendly staff. We are sent an email when our meds are ready. Excellant service.

Rated 5 out of 5 stars

I regularly use the pharmacy in Buckfastleigh and it is always a good experience! The staff are friendly, professional and efficient. I am always greeted with smile regardless of which member of... See more

Rated 5 out of 5 stars

Allied pharmacy in Torpoint came to our rescue when Boots let us down for emergency medication having recently been in hospital. Very welcoming pharmacist and counter staff. Would highly recommend and... See more



Contact info

3.0

Average

TrustScore 3 out of 5

84 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Terrible service at Buntingford allied pharmacy

Buntingford allied pharmacy - i will not return! Very disappointed in the poor customer service. I took my poorly baby in with a rash and asked to speak directly with the pharmacist. The girl at the counter asked me for details in the middle of the shop, not allowing me any privacy. She relayed the information to the pharmacist who refused to speak with me or even glance at my baby. No advice at all given. Just fobbed off and told to go to the GP - surely this is what the pharmacist is meant to deal with: minor ailments to take the pressure off already overloaded GP practices?! Uncaring attitude and bad service. I have moved all my family's prescriptions to the other pharmacy on the high street after this incident.

13 August 2025
Unprompted review
Rated 5 out of 5 stars

We don't know how fortunate we really are

We take for granted that the services we receive are a given, many services fall under the radar and are not given the recognition they deserve. I can only give the highest recommendation to the Queensway Pharmacy in Gainsborough. Whenever I have had a telephone conversation nothing has been too much trouble served with courtesy, compassion and professionalism. My medication is always delivered promptly and with a smile. Well done to all of you and thank you.

8 August 2025
Unprompted review
Rated 1 out of 5 stars

Moved locations and...

Chemist loved locations in blackpool and couldn't be bothered to update web look up or leave a note on the old location luckily the helpful medical centre pointed me in right direction. Not ideal and staff couldn't really care less

7 August 2025
Unprompted review
Rated 5 out of 5 stars

At last, someone who properly listens!

I have skin problem on my finger, which no-one has been able to come up with any ideas on how best to manage.
The lovely person serving us listened to and understood the problem, spoke to the pharmacist who took time to do some research and come up with a possible solution.
I’m deeply indebted to the team at Allied who’ve made me feel valued and listened to.
Many thanks!
Review written by my friend Donna, on my behalf as I have Alzheimer’s.

30 July 2025
Unprompted review
Rated 1 out of 5 stars

Marfleet store Hull Kingston upon Hull

I feel awful to write this complaint as it is one store In particular and the staff there that are letting the company down. This has happened to me 3 times. I call to say I’m picking medication up and that I will be there about 5:50pn due to working. I have got there with 8 minutes to spare and the shutters are down and staff have left. The pharmacy is supposed to shut at 6pm. So therefore the staff will be leaving after 6pm as they would have to close computers down etc. this does not happen and staff leave before they are supposed to. This is the allied pharmacy in Hull Marfleet.

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Louise made my visit

Louise made my visit, i went in with a chest infection & something caught as per, & she helped me choose the best products available for myself thank you louise🩷

11 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent in every sense!!!

Allied Pharmacy Middleton on Sea , West Sussex.
What an excellent service by the pharmacy and the delivery driver. I can’t thank them enough for their excellent customer service.
I do recommend this pharmacy.
THANKS

12 June 2025
Unprompted review
Rated 1 out of 5 stars

Untrustworthy

I have always used Rowlands Chemist for many years but I will not be using the new owners, Allied Pharmacy.
I put my repeat prescription in on Tuesday 27 May, was told to come back in a week. Went in on Wednesday 4 June to collect it but was told that the Surgery hadn't released it yet. Was told to check with my Doctors Surgery.
On checking with Surgery, they told me that no request had been made since 4 April!
Do you wonder why I don't trust this Pharmacy!

4 June 2025
Unprompted review
Rated 1 out of 5 stars

Worst pharmacy ever.

Every single time a prescription is put in there's an issue with it. Lloyds pharmacy you get your prescription there & then, Allied pharmacy (Caerphilly) takes a week, then you go back a week later to be told oh we can't seem to find your prescription. Really.
And it's every single time you put in a prescription. There is an issue with it. Staff scoff at you a lot, they ask you questions you reply & they don't believe you because they've misplaced your prescription.

3 June 2025
Unprompted review
Rated 1 out of 5 stars

Apalling Management and experience

Allied took over from Lloyds recently in Liverpool . The quality of service has consistently gone downhill to the point it is ridiculous. Regular scrips waiting over a week to be filled and then only if you go in and insist. Lines out the door with dissatisfied customers. Waiting in line to be told the scrip they swore would be ready today not ready yet ! Every single person in the queue had a problem getting their scrip. Store is barely stocked . After 30 years at same pharmacy site we are now switiching. Absolutely disgraceful and no excuse for it. .

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Newtown Powys branch

Staff at Newtown Powys always very helpful and prompt with their service even when it’s rammed busy, in particular Nikki. Great service

28 May 2025
Unprompted review
Rated 1 out of 5 stars

My prescription was due last week

My prescription was due a week and a half ago phoned the pharmacy to find out what's happening with delivery was told that they tried to deliver it after reviewing my cctv footage they did not try and deliver it and have still not tried to deliver it the staff are deceitful do not trust This pharmacy to deliver your medication

28 May 2025
Unprompted review
Rated 5 out of 5 stars

I had a knee operation and the Rhiwbina…

I had a knee operation and the Rhiwbina pharmacy were happy to deliver my prescription until I was fit enough to collect it myself. They have also reviewed my medication regularly and offered advice when I have asked for it. Very helpful staff.

10 February 2025
Unprompted review
Rated 5 out of 5 stars

Elmer Branch- Exemplary

Elmer Branch- Exemplary customer service. Best pharmacy.
I have about 40 different medications & the staff are always prompt making up my prescriptions usually 1-3 days depending on prescription size & if there's any problems with supply, & they always text me to let me know when it's ready.

Staff always put us at ease, welcoming, friendly, attentive, helpful, knowledgeable, reliable & more.
We really couldn't ask for more in a Pharmacy.

Thankyou so much Allied Pharmacy in Elmer.

2 May 2025
Unprompted review
Rated 1 out of 5 stars

Allied pharmacy at st Mary's medical…

Allied pharmacy at st Mary's medical centre penwortham isn't good anymore they never answer the phone or give you all the medicine you have ordered and if you have been to see a doctor and they prescribe something urgently the pharmacy don't have it in stock and they don't want to help I'm going to move to a different pharmacy now

3 April 2025
Unprompted review
Rated 5 out of 5 stars

Allied Pharmacy Celtic Point , Worksop - Ear Micro-Suction Service

From initial tel contact to post care service this pharmacy is fab.The cost was really reasonable and the pharmacy bent over to get me in the same day. Zain who performed the initial assessment and the needed procedure is amazing.The attention and explanations, which included pre and post photos/videos to thoroughly identify the initial ear issues /post procedure position and what to expect during the procedure was really caring. The care doesn’t stop there - with post care advice and follow up offer if needed given. I can now swim and scuba dive without the previous ear issues i was getting. Can’t recommend this particular care service at Celtic Point Pharmacy in Worksop highly enough.

4 April 2025
Unprompted review

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