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Allianz Ireland Reviews 

746
•
TrustScore 4 out of 5

3.8

Insurance Company
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Review summary

Created with AI, based on recent reviews

Considering 577 reviews, reviewers had a great experience with this company. Customers frequently find the pricing competitive and offering great value, often noting it as the best available. Many reviewers appreciate the straightforward and easy-to-use online experience, including efficient processes and clear explanations. People also highlight the helpfulness and professionalism of the staff, describing interactions as pleasant and efficient. However, some customers also noted difficulties with the website, experiencing issues with logging in, navigation, or completing processes online. Conversely, some people mentioned experiencing long wait times, unhelpful or rude staff during phone calls, and difficulties understanding agents. A few other people also felt that the service was unhelpful regarding policy changes, claims processing, or specific benefits like courtesy cars.

What people talk about most

Service

People report ambiguous experiences with service, with many customers expressing satisfaction with the... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the professional, efficient,... See more

User experience

Consumers find the user experience to be positive, with many praising the speed and ease of processes, such... See more

Price

Customers consistently note positive experiences with price, frequently mentioning competitive rates and good... See more

Website

Users describe ambiguous interactions with the website, with some reviewers finding it easy to navigate and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

If you try to pay your renewal online in advance of the renewal date and you enter your card details wrong once, it blocks future payments for 24 hours. I contacted customer support in the interim but... See more

Company replied

Rated 5 out of 5 stars

Love Allianz good customer service and competitive prices and wonderful competitions but yet to win something! Nice to dream about something luxurious! Like a trip to Wimbledon my ultimate dream…. Hav... See more

Rated 5 out of 5 stars

I dealt with a customer service representative called Hannah who was very efficient and knowledgable about my query. She dealt with my query in a very timely manner, explained everything in great deta... See more

Rated 5 out of 5 stars

I have been with Alliance Ireland for many years and find them very competitive. The customer service is really good with pleasant and helpful staff. Paperwork is extremely quick to arrive if you choo... See more

Company details

  1. Insurance Company

Written by the company

At Allianz we offer car, home and pet insurance to our customers directly. We are one of the largest insurers operating in more than 70 countries worldwide. We have been operating in Ireland for over 100 years now, with a team of over 600 people that look after over 500,000 customers.

Contact info

3.8

Great

TrustScore 4 out of 5

746 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.8

All reviews

(746)

582 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Breakdown assistance

Car insurance with breakdown assistance for a very competitive price. I’ve used the assistance a handful of times over the years. Faultless every time

19 June 2026
Unprompted review
Rated 4 out of 5 stars

I have had a very positive experience…

I have had a very positive experience with Allianz. Throughout my dealings with the company, I have found their service to be professional, efficient, and customer-focused. Whenever I needed assistance, the staff were helpful, knowledgeable, and quick to respond to my queries.

What impressed me most was the ease of the process and the clear communication at every stage. Allianz provided peace of mind by handling matters promptly and keeping me informed throughout.

I would gladly recommend Allianz to others based on the excellent service and support I have received. My experience has been very positive, and I appreciate the high standard of customer care they provide.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, pleasant to deal with. Often get great offers in the rewards scheme. Discounts available if you have multiple services.
Been very helpful in the pass when I needed my car insurance moved to a different car temporarily while getting repaired and extending it multiple times when it kept needing to be repaired in garage.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Professional insurance company

I have been with Alliance Ireland for many years and find them very competitive. The customer service is really good with pleasant and helpful staff. Paperwork is extremely quick to arrive if you choose to receive documents by post and if using the app even quicker. I would highly recommend them as an insurance company.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Love Allianz good customer service and…

Love Allianz good customer service and competitive prices and wonderful competitions but yet to win something! Nice to dream about something luxurious! Like a trip to Wimbledon my ultimate dream…. Have been a customer for over 10 years and find them really good. You are in good hands with a good honest decent company. Thanks Allianz……

18 June 2026
Unprompted review

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