Allianz Ireland Reviews 

Loyal Customer Abandoned When It Mattered Most

I have been an Allianz customer for many years and had never made a claim before this one. Unfortunately, my first experience of Allianz's claims department has been one of the most frustrating and disappointing customer service experiences I have ever encountered.

Following an incident in September 2025, I endured almost six months of delays, poor communication, and a complete lack of transparency. Throughout the process, I repeatedly had to chase Allianz (18 times) for updates, with emails and telephone calls mostly going unanswered. In their own Final Response letter, Allianz acknowledged that they failed to respond to my communications within an acceptable timeframe.

What I find particularly astonishing is that Allianz has now sent me a customer satisfaction survey asking me to rate my claims experience, despite still not properly informing me of the details of my settlement. This perfectly sums up my experience: a company more interested in collecting customer feedback metrics than actually communicating with its customers.

As someone who paid premiums faithfully for years without ever making a claim, I expected professionalism, support, and transparency when I finally needed assistance. Instead, I was met with delays, poor communication, and a complete disregard for customer loyalty.

Insurance is ultimately about trust. Sadly, my experience with Allianz has completely eroded that trust. I would strongly advise anyone considering Allianz to carefully consider whether this is the level of service they would be willing to accept when they need their insurer the most.

One star is far more than this experience deserves.

Clear and to the point, easy to understand

The premium was excellent and competitive.

A straight forward online experience for car insurance.

really easy to process

there is a claim against my insurance policy since 16/2/ 26.please note the only reason this claim exists is that I reported the matter.Despite repeated attempts with your claims dept no progress appears to have been made and it remains against me.Accordingly I am being punished for an incident in which I,personally had no involvement.This despite over 30 years of claim free driving

Excellent online service

Terrible customer experience trying to change car on policy from tomorrow. They push everyone to do these changes online so I did, payment was processed and taken from my account but there is 0 record of the change in myAllianz. No email confirmation or receipt, nothing. So I wanted to confirm that the change was valid and I would actually be insured. Started chat with support which randomly closed after about 15 minutes....twice. Rang and selected call back, no call back so rang again. Waited about 15 mins to finally be told that it may take up to 24 hours to be reflected and I should just wait. Asked to be transferred to someone who could help, was told that was not possible. Was advised that I could try to make the change online again but i'd need to pay again. Total joke.

I was given a complicated password that I thought would appear automatically but it doesn’t and now I can’t log in.

DO NOT GO WITH ALLIANZ.

My car broke down in a really vulnerable location. Left me waiting over 2 hours and when I was calling for an update didn’t answer. Was on the call for over 30 mins at 9:00 pm with no answer. Disgraceful service! I called back to change my number as my phone was about to die but they never bothered. The tow truck called me on the phone that was about to die. Only for my partner came with a battery pack to charge my phone I would have missed the call. I will be making a formal complaint also.

very straight forward to find what you want within my account on the website and helpline staff are very efficient and helpful.

Could not reset my password to get into my account

i could not complete my transaction and wanted to pay account. There was no apparent reason for this and amount had been approved by bank.

Very customer friendly website. Great to be able to customise your car insurance cover to suit your personal needs and wants. Good value.

My insurance was up for renewal yesterday (Sunday) I paid online with Allianz and it is showing on my banking app as being paid. This morning I got an email to say my insurance was due so I called and spoke to a girl called Aysha who said that it will take two days for their systems to recognize this and therefore I can’t drive for two days. I told her it’s on my banking app and I have always paid like this and received confirmation straight away but she said no it will take a few days for the system to recognize this and I’m not insured till it does.
I asked to speak to a manager and was told that this can take two days and she put methrough to another girl Aria who again would not put me through to a manager.
Now I can’t take out another insurance policy as they have my money and I can’t drive my car because they said it’s not renewed yet.
Absolutely ridiculous. Iv never ever heard of this. My house insurance with another company sent documents within a few monitor me paying. The same with my travel insurance

I'm delighted that I chose Allianz for my car insurance

The ease to enter your brilliant competitions.

Excellent fast efficient communication with Allianz always.