Allianz Ireland Reviews 

745
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 577 reviews, reviewers had a great experience with this company. Customers frequently find the pricing competitive and offering great value, often noting it as the best available. Many reviewers appreciate the straightforward and easy-to-use online experience, including efficient processes and clear explanations. People also highlight the helpfulness and professionalism of the staff, describing interactions as pleasant and efficient. However, some customers also noted difficulties with the website, experiencing issues with logging in, navigation, or completing processes online. Conversely, some people mentioned experiencing long wait times, unhelpful or rude staff during phone calls, and difficulties understanding agents. A few other people also felt that the service was unhelpful regarding policy changes, claims processing, or specific benefits like courtesy cars.

What people talk about most

Service

People report ambiguous experiences with service, with many customers expressing satisfaction with the... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the professional, efficient,... See more

User experience

Consumers find the user experience to be positive, with many praising the speed and ease of processes, such... See more

Price

Customers consistently note positive experiences with price, frequently mentioning competitive rates and good... See more

Website

Users describe ambiguous interactions with the website, with some reviewers finding it easy to navigate and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

If you try to pay your renewal online in advance of the renewal date and you enter your card details wrong once, it blocks future payments for 24 hours. I contacted customer support in the interim but... See more

Company replied

Rated 5 out of 5 stars

Love Allianz good customer service and competitive prices and wonderful competitions but yet to win something! Nice to dream about something luxurious! Like a trip to Wimbledon my ultimate dream…. Hav... See more

Rated 5 out of 5 stars

I dealt with a customer service representative called Hannah who was very efficient and knowledgable about my query. She dealt with my query in a very timely manner, explained everything in great deta... See more

Rated 5 out of 5 stars

I have been with Alliance Ireland for many years and find them very competitive. The customer service is really good with pleasant and helpful staff. Paperwork is extremely quick to arrive if you choo... See more


Company details

  1. Insurance Company

Written by the company

At Allianz we offer car, home and pet insurance to our customers directly. We are one of the largest insurers operating in more than 70 countries worldwide. We have been operating in Ireland for over 100 years now, with a team of over 600 people that look after over 500,000 customers.


Contact info

3.8

Great

TrustScore 4 out of 5

745 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

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3.8

All reviews

(745)

582 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy purchase process

Easy purchase process, quick and responsive customer care via online portal - recommend for car and home insurance.

11 July 2026
Unprompted review
Rated 1 out of 5 stars

My wife's car was hit from behind on…

My wife's car was hit from behind on motorway. Third party admitted liability. Car deemed a category D write-off. Valuation on car given for write-off well below actual value of car. 4 months prior to the crash market valuation given on renewed policy was 28,950 however market value offered after crash was 25,000. When requested to provide evidence of where they came up with this figure none was provided. Therefore, as a result of this accident, caused by a third party, we are significantly out-of-pocket to purchase a replacement car. I will never deal with Allianz again. All is fine until you have to make a claim then their approach changes completely. Beware.

13 April 2026
Unprompted review
Allianz Ireland logo

Reply from Allianz Ireland

Hi John,

Thank you for your message and we truly apologize for the inconvenience you have experienced. If you would like to email me your contact and policy details to marketing.communications@allianz.ie and I can get one of our customer service representatives to contact you or if you would like to log a formal complaint. Hope this helps.

Kind regards,
Ally.

Rated 1 out of 5 stars

Allianz insurance Irresponsible company…

Allianz insurance Irresponsible company has no respect for customers. I have been requesting a refund for two weeks and have not received any response. My advice to you is to stay away from this company.

9 July 2026
Unprompted review
Allianz Ireland logo

Reply from Allianz Ireland

Hi Abdulah,

Thank you for your message and we truly apologize for the inconvenience you have experienced. If you would like to email me your contact and policy details to marketing.communications@allianz.ie and I can get one of our customer service representatives to look into this for you or if you would like to log a formal complaint.

Kind regards,
Ally.

Rated 1 out of 5 stars

Pet insurance cancelled due to their incompetence

Paid pet insurance for 1 and half years. Never maid a claim. Tried to change the IBAN to pay from another bank account and it failed twice on their side, with their own people inputting the IBAN and details.
Changed back to previous bank account, got an email and document from them confirming everything was ok.
I was away for a month and got back to having the insurance cancelled, no previous notice. Apparently they failed to charge my account despite having money in it and all the details correct and decided to cancel my policy.
Called them to resolve since it's an issue on their side and I'm happy to pay and keep paying but they are unable to resume the policy and no decent explanation on why they were not able to charge my bank account and why they decide to just cancel it. Zero customer communications about any issues until they decide to cancel it.
Joke of a company. Website seems like it was made back in the 90s.

9 July 2026
Unprompted review
Allianz Ireland logo

Reply from Allianz Ireland

Hi Yusukebr,

Thank you for your message and we truly apologize for the inconvenience you have experienced. If you would like to email me your contact and policy details to marketing.communications@allianz.ie and I can get one of our customer service representatives to contact you or if you would like to log a formal complaint. Hope this helps.

Kind regards,
Ally.

Rated 1 out of 5 stars

WARNING ALLIANZ PET INSURANCE

WARNING PET INSURANCE. we insured our dog with them .1st 2/3 years we didnt bother to claim for small vet bills. then he got bad diarrea needed investigating they paid ..then 5th year he got a serious ear infection we claimed it was refused. on the grounds that in previous years he had numerous ear infections ( which we didnt claim for ) and cause of this they wont pay, so in 5 yrs we made 2 claims and they paid one . i would expect this treatment from a small grab your money and run insurance company not ALLIANZ cancelled policy as quick as i could. my warning keep clear of them .

29 June 2026
Unprompted review
Allianz Ireland logo

Reply from Allianz Ireland

Hi Allan,

Thank you for your message and we truly apologize for the inconvenience you have experienced. If you would like to email me your contact and policy details to marketing.communications@allianz.ie and I can get one of our customer service representatives to contact you or if you would like to log a formal complaint. Hope this helps.

Kind regards,
Ally.

Rated 1 out of 5 stars

⭐ Incredibly rude customer service when…

⭐ Incredibly rude customer service when declining a renewal, I called Allianz to explicitly state that I would not be renewing my car policy this year. The first time I queued and finally got through to an agent, the call was abruptly ended/hung up on. When I called back a second time, the agent’s attitude was defensive and rude from the very first sentence. When she asked if I was calling to let the policy "lapse" on the renewal date, I asked for clarification on the wording. Instead of explaining it professionally, she repeated it in an incredibly condescending and hostile tone. Utterly pathetic customer care just because a customer is moving to a competitor. Glad I took my business elsewhere.

6 July 2026
Unprompted review
Allianz Ireland logo

Reply from Allianz Ireland

Hi Jordan,

Thank you for your message and we truly apologize for the inconvenience you have experienced. If you would like to email me your contact and policy details to marketing.communications@allianz.ie and I can get one of our customer service representatives to look into this for you or if you would like to log a formal complaint.

Kind regards,
Ally.

Rated 1 out of 5 stars

Always a problem.....

Every year, when I go to renew my dog's insurance online with Allianz, there's a problem - and today was no exception. I wish some of the other well-known insurance companies would cover dogs - if they did, I would be their first customer!

1 July 2026
Unprompted review
Allianz Ireland logo

Reply from Allianz Ireland

Hi Marie,

Thank you for your message and we truly apologize for the inconvenience you have experienced. If you would like to email me your contact and policy details to marketing.communications@allianz.ie and I can get one of our customer service representatives to contact you or if you would like to log a formal complaint. Hope this helps.

Kind regards,
Ally.

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