Allianz Ireland Reviews 

747
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 577 reviews, reviewers had a great experience with this company. Customers frequently find the pricing competitive and offering great value, often noting it as the best available. Many reviewers appreciate the straightforward and easy-to-use online experience, including efficient processes and clear explanations. People also highlight the helpfulness and professionalism of the staff, describing interactions as pleasant and efficient. However, some customers also noted difficulties with the website, experiencing issues with logging in, navigation, or completing processes online. Conversely, some people mentioned experiencing long wait times, unhelpful or rude staff during phone calls, and difficulties understanding agents. A few other people also felt that the service was unhelpful regarding policy changes, claims processing, or specific benefits like courtesy cars.

What people talk about most

Service

People report ambiguous experiences with service, with many customers expressing satisfaction with the... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the professional, efficient,... See more

User experience

Consumers find the user experience to be positive, with many praising the speed and ease of processes, such... See more

Price

Customers consistently note positive experiences with price, frequently mentioning competitive rates and good... See more

Website

Users describe ambiguous interactions with the website, with some reviewers finding it easy to navigate and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

If you try to pay your renewal online in advance of the renewal date and you enter your card details wrong once, it blocks future payments for 24 hours. I contacted customer support in the interim but... See more

Company replied

Rated 5 out of 5 stars

Love Allianz good customer service and competitive prices and wonderful competitions but yet to win something! Nice to dream about something luxurious! Like a trip to Wimbledon my ultimate dream…. Hav... See more

Rated 5 out of 5 stars

I dealt with a customer service representative called Hannah who was very efficient and knowledgable about my query. She dealt with my query in a very timely manner, explained everything in great deta... See more

Rated 5 out of 5 stars

I have been with Alliance Ireland for many years and find them very competitive. The customer service is really good with pleasant and helpful staff. Paperwork is extremely quick to arrive if you choo... See more


Company details

  1. Insurance Company

Written by the company

At Allianz we offer car, home and pet insurance to our customers directly. We are one of the largest insurers operating in more than 70 countries worldwide. We have been operating in Ireland for over 100 years now, with a team of over 600 people that look after over 500,000 customers.


Contact info

3.8

Great

TrustScore 4 out of 5

747 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(747)

585 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Horrible experience

I had a very disappointing experience with Allianz Ireland while trying to transfer my 7 years of no-claims history from the Netherlands after relocating to Ireland.

I provided the documentation requested, but Allianz Ireland required additional verification from Allianz Direct Netherlands. Unfortunately, the two companies seemed unable to work together effectively. Allianz Netherlands later stated that answering Allianz Ireland’s questions was against their internal protocols.

Over a period of more than five weeks, I made several phone calls and followed up repeatedly, yet no practical solution could be found. During this time, I was unable to insure and drive my newly purchased car, which was especially difficult as I live in a remote rural area.

What is most frustrating is that I did everything that was asked of me, yet I was left paying the price for a process that failed between two Allianz entities. In the end, my no-claims history could not be recognised and I faced substantially higher insurance premiums. I expected much better support and problem solving from a company of this size.

31 May 2026
Unprompted review
Allianz Ireland logo

Reply from Allianz Ireland

Hi Hillie,

Thank you for your message and we truly apologize for the inconvenience you have experienced. If you would like to email me your contact and policy details to marketing.communications@allianz.ie and I can get one of our customer service representatives to look into this for you or if you would like to log a formal complaint.

Kind regards,
Ally.

Rated 1 out of 5 stars

Appalling

I was horrified when I saw how my money was being used and how much profit they are making from human suffering so I moved my home insurance away from Allianz. Very happy to have found a more ethical insurer and saved over €300 a year in the process.

15 June 2026
Unprompted review
Rated 1 out of 5 stars

Lack of accessing unbiased and direct communication

No follow up once claim from other party admitted liability who had same insurance company. Rushed through and pressured in an attempt to claim under my own insurance. Once liability was accepted no further follow up in relation to payment, no returned calls despite numerous requests, no response to emails. Hours wasted on hold, stressful enough being in accident, shouldn't have to be such an ordeal to sort given the price of premiums paid.

9 June 2026
Unprompted review
Allianz Ireland logo

Reply from Allianz Ireland

Hi Denise,

Thank you for your message and we truly apologize for the inconvenience you have experienced. If you would like to email me your contact and policy details to marketing.communications@allianz.ie and I can get one of our customer service representatives to look into this for you or if you would like to log a formal complaint.

Kind regards,
Ally.

Rated 1 out of 5 stars

Terrible Customer Service and Communication

Dealing with Claims and renewals has been a nightmare. There is no connection between the two sides of the business and no one replies to email.

9 June 2026
Unprompted review
Allianz Ireland logo

Reply from Allianz Ireland

Hi Olivia,

Thank you for your message and we truly apologize for the inconvenience you have experienced. If you would like to email me your contact and policy details to marketing.communications@allianz.ie and I can get one of our customer service representatives to contact you.

Kind regards,
Ally.

Rated 5 out of 5 stars

Recommend

I am with Allianz couple of years. Always everything is ok. I had a claim and all process went fast and smooth. Highly recommended.

8 June 2026
Unprompted review
Rated 1 out of 5 stars

Over 65's Multi Trip Travel Insurance? No.

Hi Ally, I have contacted that partner company who confirm that the processing of the travel nsurance is carried out overseas by another company but that the poicy itself is that of Allianz Ireland.
They also reconfirm that there is no Multitrip insurance available to those of us over the age of 65.

5 June 2026
Unprompted review
Allianz Ireland logo

Reply from Allianz Ireland

Hi Phil,

Allianz Ireland only provides insurance for motor, home & pet. All travel policies are sold by our partner company, Allianz Global Assistance. I would recommend reaching out to them directly on insurance@allianz-assistance.ie, or by phone on (01) 619 3681.

Thanks,
Ally.

Rated 5 out of 5 stars

App is easy to use

App is easy to use, covers most queries I have, section on adding temporary drivers is very good (got even better just lately).

28 April 2026
Unprompted review
Rated 1 out of 5 stars

I just purchased insurance for my car…

I just purchased insurance for my car and requested that it start the following day. I assumed this would be automatic and take place at midnight especially since you debited my account. Only after paying do you say it could take 24hrs before cover is in place. Now I have no access to a car until I hear from you.

4 June 2026
Unprompted review
Allianz Ireland logo

Reply from Allianz Ireland

Hi Michelle,

Thank you for your message and we truly apologize for the inconvenience you have experienced. If you would like to email me your contact and policy details to marketing.communications@allianz.ie and I can get one of our customer service representatives to contact you.

Kind regards,
Ally.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look