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Allianz Insurance Reviews 

40,964
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 8,135 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the website and overall user experience simple, easy to navigate, and straightforward for policy management. Many appreciated the quick, secure online process. Reviewers also frequently praised the pricing, noting quotes were often reasonable, competitive, and sometimes lower than previous years, offering good value. However, some people were dissatisfied with customer service, specifically mentioning unhelpful online chat facilities and slow responses. A few others experienced website technical issues, such as pages crashing or failing to load. Additionally, some customers found the online-only process challenging, preferring human interaction or struggling with digital tasks.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, with many finding the app and website easy to use,... See more

Website

Customers had positive experiences with the website, finding it easy to navigate and use for tasks like... See more

Price

Clients share positive opinions on price, with many reviewers finding competitive rates and good value for... See more

Service

People report ambiguous experiences with service, with many customers expressing satisfaction, praising quick... See more

Customer service

Consumers find customer service to be negative, with many reporting difficulties in speaking to a human... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Simple, easy to access on the website. Cheaper slightly compared to others. However, the premium for compulsory excess is very high.

Rated 4 out of 5 stars

The redirects triggered automatic security precautions in firefox. Please make sure these flows work properly in secure browsers

Rated 4 out of 5 stars

Easy to follow and use. However, I did not find the tool to request a hard copy of my car insurance documents which I thought I would be able to do.

Rated 4 out of 5 stars

Great to have things done online and at the comfort of my bed. The reason for not giving 5 points is that I have to try again the next day before I could get through with payment for my car insuran... See more


Company details

  1. Insurance Company
  2. Auto Insurance Agency
  3. Home Insurance Agency
  4. Insurance Agency

About Allianz Insurance

Written by the company

Car insurance

With our award-winning Allianz Car Insurance, you’re in control. You manage your policy yourself online, so it’s fast, flexible and you can make changes without admin fees. Our Allianz level of car insurance is rated 5* by defaqto, their highest product rating, and has been awarded a Which? Best Buy 2025.

Home insurance

Like our car insurance, with Allianz Home Insurance you manage your policy yourself online and we're only a phone call away if you need to claim. Our Gold and Silver home insurance is rated 5* by defaqto, their highest product rating.

Since 1890, all around the globe, we’ve been working hard to secure people’s lives and to prepare our customers for everything life has to offer.

We’re ranked by Interbrand as the world’s #1 insurance brand and the leading global insurance and asset management brand by Brand Finance Global 500.

As one of the largest general insurers in the UK, we operate under a range of brands, including Allianz, Pet Plan, LV= and Britannia Rescue.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

41K reviews

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Asks customers to review

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4.3

All reviews

(40,964)

7,831 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Claims Experience

My car was broken into overnight and a critical engine component stolen with some other damage done.
I spoke to customer services about 9.00 am.and it was obvious from the start that it was going to be handled sympathetically and efficiently. By 12.00 I had a courtesy car arranged and by 1.30 it was on a trailer to be taken away for repair.
It was away some weeks waiting for a part and after it had been returned I spotted some minor damage. On reporting this to Allianz some checks were carried out and an engineer consulted. The car was then taken away again for a week to be fixed and a courtesy car offered.
They also paid out the maximum allowed for two pairs of glasses which were also stolen. I dealt with Georgina, Georgia and Alex and what was interesting was that they all had the same helpful attitude and I felt they were on my side. If they said they’d call back they did.
They may not give you the cheapest quote but you won’t care if you have to claim.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Really impressed

Really impressed , had to make a claim on my car , they offered me a very good price because it was being written off . Dealt with very quickly and really impressed with how easy it all went

16 July 2026
Unprompted review
Rated 1 out of 5 stars

stay away from their travel insurance I…

stay away from their travel insurance I couldn’t go on my holiday and had to leave early due to a bad abscess on my tooth and was in constant pain sent on my doctors note by bos had no issue couldn’t get my claim paid for absolutely no reason will be going to my solicitor and letting everyone know because this is totally wrong and unfair if you pay for cover

10 July 2026
Unprompted review
Rated 3 out of 5 stars

I had a problem with my initial quote…

I had a problem with my initial quote in that my screen froze at the end! I couldn't find anywhere to contact you but in the depths of your site I found an email address. You advised on your site to contact Admin but gave no address for this!!

16 July 2026

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