Overal they have a great system, fast shipping, fast working in the warehouse, great communication and good quality items. The only thing is sometimes the shipping is a little overprices. But that is... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I like it. Ordered multiple times. Had a few issues but the support was very nice and helped me a lot:)
Company replied
Im using allchinabuy for 1 year and its just the best agent.I really appreciate that everytime i text allchinabot,agent really answer and provide ne with an answer.I just finished conversation with CS... See more
The best of the best, packages always come on time and even early. Customer service is amazing, really nice people and always want to solve your problem as fast as possible. I’ve been using this app f... See more
4.1
Great
215 reviews
No recent history of asking for reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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The best agent off all
26 July 2025
Unprompted review
Reply from Allchinabuy
We're glad to hear you had a positive experience with our service, your support truly means a lot to us. We also appreciate your honest suggestions and will keep working to improve. Looking forward to serving you again!
Good customer service.
25 July 2025
Unprompted review
Reply from Allchinabuy
We're glad to hear you had a positive experience with our service, your support truly means a lot to us. We also appreciate your honest suggestions and will keep working to improve. Looking forward to serving you again!
Answer me
Honestly, this is a very long topic. I have been a student for ten days and I am still waiting for something to arrive at your warehouse. It has been 16 days since it arrived, and I have filed a complaint and warnings. You wrote that everything is fine, and we will see if anything happens to me. You must talk to me.
25 July 2025
Unprompted review
Reply from Allchinabuy
We’re very sorry to hear about the delay and the inconvenience this has caused. Please try contacting care@allchinabuy.com. We will immediately review your case and investigate what has happened with your parcel.
Great service
24 July 2025
Unprompted review
Reply from Allchinabuy
We're glad to hear you had a positive experience with our service, your support truly means a lot to us. We also appreciate your honest suggestions and will keep working to improve. Looking forward to serving you again!
Very good customer service
Very good customer service, there is a little wait for them to reply but the are trying their best, overall great experience with customer support team
19 July 2025
Unprompted review
Reply from Allchinabuy
We're glad to hear you had a positive experience with our service, your support truly means a lot to us. We also appreciate your honest suggestions and will keep working to improve. Looking forward to serving you again!
I have had the best shopping experience…
I have had the best shopping experience on all china buy I had 3 hauls shipped out already and I can say I was never disappointed with the service the quality and the fast feedback and problem solving I love this app am going keep using it.❤️
20 July 2025
Unprompted review
Reply from Allchinabuy
We're glad to hear you had a positive experience with our service, your support truly means a lot to us. We also appreciate your honest suggestions and will keep working to improve. Looking forward to serving you again!
I really like the concept of this…
I really like the concept of this company and im really satisfied with them.
18 July 2025
Unprompted review
Reply from Allchinabuy
We're glad to hear you had a positive experience with our service, your support truly means a lot to us. We also appreciate your honest suggestions and will keep working to improve. Looking forward to serving you again!
Very good customer service
Very good customer service. You do have to wait a little bit if you’re in the US for responses, but they make up for that in their willingness to help. I had issues with my shipping and we got it handled within two days. Would recommend.
16 July 2025
Unprompted review
Reply from Allchinabuy
We're glad to hear you had a positive experience with our service, your support truly means a lot to us. We also appreciate your honest suggestions and will keep working to improve. Looking forward to serving you again!
Very good customer service and reliable…
Very good customer service and reliable shipping
15 July 2025
Unprompted review
Reply from Allchinabuy
We're glad to hear you had a positive experience with our service, your support truly means a lot to us. We also appreciate your honest suggestions and will keep working to improve. Looking forward to serving you again!
The customer service was excellent
The customer service was excellent — the agent was incredibly helpful and resolved any issues I had quickly and efficiently. I really appreciated how responsive and professional they were throughout the entire process.
14 July 2025
Unprompted review
Reply from Allchinabuy
We're glad to hear you had a positive experience with our service, your support truly means a lot to us. We also appreciate your honest suggestions and will keep working to improve. Looking forward to serving you again!
A premium smooth experience
A premium smooth experience. Products arrive perfectly each time and have a quick support turn around. Never lets me down lol
1 July 2025
Unprompted review
Insanely good and easy communication
Insanely good and easy communication, the only problem is the shipping costs
1 July 2025
Unprompted review
great communication and updates…
great communication and updates couldn’t be more happy
29 June 2025
Unprompted review
Great customer service and very helpful
Great customer service and very helpful
27 June 2025
Unprompted review
Allchinabuy.com has had really good…
Allchinabuy.com has had really good customer service and also short shipping times!
21 June 2025
Unprompted review
[NEED HELP] AllChinaBuy – Package stuck after customs, not handed to CTT Express
I’d like to share my recent experience with AllChinaBuy in case anyone has gone through something similar or can offer advice.
I placed an order on May 23rd, 2025. The tracking shows that the parcel cleared customs in Madrid on June 3rd and since then it’s been stuck in the status "waiting for pickup by CTT Express."
On June 13th, I contacted CTT Express directly and they confirmed in writing that they never physically received the package. They only have electronic shipping information, which clearly means that the Chinese supplier never handed it over to the national delivery network.
It’s now been over 25 days and AllChinaBuy refuses to take any action until 45 days have passed. They keep saying “this is normal,” but this doesn’t seem like a typical delay — it’s clearly a shipping failure. Worse yet, they haven’t even bothered to contact the logistics provider.
I’ve already warned them I’ll file a dispute if there’s no solution, and still, they won’t act. AllChinaBuy just refuses to contact CTT.
Has anyone experienced something similar with ACB? How did you resolve it? Any advice would be appreciated 🙏
20 June 2025
Unprompted review
Reply from Allchinabuy
We’re truly sorry for the inconvenience it has caused.
Please feel free to contact us directly at care@allchinabuy.com with your order details. Our team will promptly review your case and investigate the status of your parcel.
The best company
The best company, I recommend it with confidence. 10 stars is worth it
16 June 2025
Unprompted review
Good 5 star
one of the best apps for ordering goods as i enjoy them alot with understandable working service and great offers.
14 June 2025
Unprompted review
Very good Support and fast Shipping
Very good Support and fast Shipping
12 June 2025
Unprompted review
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