Allchinabuy Reviews 

215
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 118 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional customer service and the helpful, polite staff who are quick to resolve issues. Many people highlight the fast response times, with agents often providing answers and resolving concerns efficiently. Consumers appreciate the overall service, noting its ease and the staff's willingness to assist with any problems. However, some customers also noted issues with delivery and tracking, experiencing parcels with no movement, delays, or being lost or stuck in customs. A few other people also felt that customer service was unhelpful in certain situations, mentioning instances of bot replies or a lack of responsibility for problems.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, with many praising the team's speed and helpfulness... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, kindness, and... See more

Service

Users describe positive interactions with service, highlighting the politeness, helpfulness, and quick... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the customer service... See more

Delivery service

People report ambiguous experiences with delivery service, with many expressing significant frustration over... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overal they have a great system, fast shipping, fast working in the warehouse, great communication and good quality items. The only thing is sometimes the shipping is a little overprices. But that is... See more

Company replied

Rated 4 out of 5 stars

I like it. Ordered multiple times. Had a few issues but the support was very nice and helped me a lot:)

Company replied

Rated 5 out of 5 stars

Im using allchinabuy for 1 year and its just the best agent.I really appreciate that everytime i text allchinabot,agent really answer and provide ne with an answer.I just finished conversation with CS... See more

Rated 5 out of 5 stars

The best of the best, packages always come on time and even early. Customer service is amazing, really nice people and always want to solve your problem as fast as possible. I’ve been using this app f... See more


Company details


Contact info

4.1

Great

TrustScore 4 out of 5

215 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(215)

113 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Support

The support is really fast and good,they replied to me within 10 minutes.

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Allchinabuy its 10/10

Allchinabuy its the best agent i used and IM NOT kidding. The employees can sustain a conversation and help you with your problems. They work fast and the shipping lines are very affordable. And the best part is that the clothes are so good, the quality is top tier. 10/10

18 August 2025
Unprompted review
Rated 5 out of 5 stars

Allchinabuy is great

Allchinabuy is great, the costumer service is nice and fast. I needed to refund something and it worked so im glad that im using allchinabuy!

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Met my expectations

I was worried at first, but as soon as the product arrived it was perfect quality exactly what i asked for. Thank you for your service.

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Customer service


I have used their services more than once, and their customer service is very polite and quick to help resolve any issues. I highly recommend them!

13 August 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, whenever I had an issue they responded near instantly with how to help and what I can do 10/10 service

13 August 2025
Unprompted review
Rated 4 out of 5 stars

Good costumer support

I like it. Ordered multiple times. Had a few issues but the support was very nice and helped me a lot:)

12 January 2025
Unprompted review
Allchinabuy logo

Reply from Allchinabuy

Thank you so much for your kind words! We're thrilled to hear you enjoyed the market and felt supported by our after-sales service. Your satisfaction means a lot to us , we look forward to serving you again soon!

Rated 5 out of 5 stars

Reeally good customer support

Reeally good customer support! no stupid questions, you get help with everything and they are very fast aswell :) really happy.

30 July 2025
Unprompted review
Allchinabuy logo

Reply from Allchinabuy

Thank you so much for your kind words! We're thrilled to hear you enjoyed the market and felt supported by our after-sales service. Your satisfaction means a lot to us , we look forward to serving you again soon!

Rated 5 out of 5 stars

Its a really good market and the after…

Its a really good market and the after sales service are receptive !

14 July 2025
Unprompted review
Allchinabuy logo

Reply from Allchinabuy

Thank you so much for your kind words! We're thrilled to hear you enjoyed the market and felt supported by our after-sales service. Your satisfaction means a lot to us , we look forward to serving you again soon!

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