Alensa.co.uk Reviews 3,902

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 290 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the competitive pricing and the excellent value for money, often finding products cheaper than elsewhere. The service is frequently praised for being efficient and reliable, with many appreciating the straightforward ordering process and quick dispatch. People often receive their orders promptly, with fast delivery being a recurring positive point, sometimes including convenient locker delivery options. However, some customers experienced significant issues with product quality, reporting defective glasses with unstable frames or glue residue, and discomfort with certain contact lenses. A few people also faced problems with orders not arriving or experiencing considerable delays, with some instances of packages being returned or tracking numbers generated without actual shipment.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Product

Customers consistently note ambiguous experiences with product, with some reviewers finding products like... See more

Price

Customers had positive experiences with price, consistently finding competitive and great prices for their... See more

Service

Reviewers mention positive feedback about service, often describing it as great, impeccable, and super... See more

Order

Users describe ambiguous interactions with order processes, with many reviewers finding the ordering system... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great Prices and quality contact lenses. I have been using Alensa as contact lenses supplier a while now. Very happy with their service. I use daily Dailies TOTAL1 Multifocal. A bit more expensive th... See more

Company replied

Rated 5 out of 5 stars

I found BioMedics 1 day contact lenses here for a great price. For some reason, it became harder to find these particular contacts elsewhere in different packs (30, 60, 90), but Alensa seems to always... See more

Company replied

Rated 5 out of 5 stars

Easy to order my contacts online, all the selection I want, good prices, quick delivery. Couldn't ask for more. When there was an issue with a manufacturers supply I was able to have customer service... See more

Company replied

Rated 5 out of 5 stars

I can totally rely on you, and whenever I place an order it is efficiently sent to me. I have been a member now with Alensa for some 17 years and totally rely on them for my contact lenses which l... See more


Company details

  1. Contact Lenses Supplier
  2. Glasses Store
  3. Sunglasses Store

About Alensa.co.uk

Written by the company

Free Delivery over £65
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.

Free Gifts over £90
Choose an exciting gift with your purchase over £90. Gifts are changing often, so stay tuned.

Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.

Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.

No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.

High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.

TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.

Alensa.co.uk
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

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Rated 5 out of 5 stars
Alensa.co.uk logo

Reply from Alensa.co.uk

Hi Gilian,

Thank you for the review! We are delighted to hear that you were pleased with both our prices and our service.

Providing great value alongside excellent customer care is exactly what we aim for. We appreciate your support and look forward to serving you again soon!

Kind regards,
Oliver - Customer Care Team

Rated 5 out of 5 stars

Fast delivery

Fast delivery , easy to shop on the site , been using for a long time now with no problem

27 February 2026
Alensa.co.uk logo

Reply from Alensa.co.uk

Hi Sara,

Thank you so much for the wonderful review! We are absolutely delighted to hear that you find our website easy to shop on and that your orders always arrive fast.

Being a reliable choice for you over a long period of time with zero problems is the best compliment our team could ask for.

Thank you for your continued loyalty and trust in us—we look forward to serving you seamlessly for many more years to come!

Kind regards,
Oliver - Customer Care Team

Rated 5 out of 5 stars

As always great

As always, grat prices and quick delivery 👍

16 April 2026
Alensa.co.uk logo

Reply from Alensa.co.uk

Hi Małgorzata,

Thank you for the fantastic feedback! We are thrilled to hear that, as always, we delivered great prices and quick service.

Consistency is incredibly important to us, and knowing we continue to meet your expectations is wonderful to hear. Thank you for your continued support, and we look forward to handling your next order just as smoothly!

Kind regards,
Oliver - Customer Care Team

Rated 5 out of 5 stars

Fast delivery and lens are great

Fast delivery and lens are great

3 April 2026
Alensa.co.uk logo

Reply from Alensa.co.uk

Hi Theresa,

Thank you for the wonderful feedback! We are thrilled to hear that your order arrived fast and that you are loving the quality of your lenses.

Providing great products paired with speedy service is exactly what we aim for. We appreciate your support and look forward to serving you again soon!

Kind regards,
Oliver - Customer Care Team

Rated 5 out of 5 stars

Great quality and price.

Great quality and price.

17 April 2026
Unprompted review
Alensa.co.uk logo

Reply from Alensa.co.uk

Hi Flavia,

Thank you for the review! We are delighted to hear that you are happy with both the great quality and the price of our products.

Providing excellent value is exactly what we aim for, and we look forward to serving you again soon!

Kind regards,
Oliver - Customer Care Team

Rated 4 out of 5 stars

Value

Excellent value and delivery

2 April 2026
Alensa.co.uk logo

Reply from Alensa.co.uk

Hi Andrew,

Thank you for the review! We are delighted to hear that you experienced excellent value and speedy delivery with us.

Providing high-quality service at the best possible prices is exactly what we aim for. We appreciate your support and look forward to your next order!

Kind regards,
Oliver - Customer Care Team

Rated 5 out of 5 stars

I have used Alensa now for a number of…

I have used Alensa now for a number of years, I find it easy to reordered my lenses, and they are usually delivered within 2-3 working days.
Very satisfied customer, would recommend Alensa to anyone.

2 April 2026
Alensa.co.uk logo

Reply from Alensa.co.uk

Hi John,

We are absolutely thrilled to hear that you have been a satisfied customer with us for a number of years.

It is fantastic to know that you find our re-ordering process easy and that your lenses consistently arrive within 2–3 working days. Your loyalty and your kind recommendation to others mean the world to our team.

Thank you for your continued trust in Alensa, and we look forward to providing you with the same excellent service for many more years to come!

Kind regards,
Oliver - Customer Care Team

Rated 5 out of 5 stars

Thanks so much the experience was top…

Thanks so much the experience was top notch delivery was fast 💯 percent would use again thanks guys.

3 April 2026
Alensa.co.uk logo

Reply from Alensa.co.uk

Hi Steve,

Thank you so much for the fantastic review! We are absolutely thrilled to hear that your experience was top-notch and that your delivery arrived so quickly.

Knowing that you would 100% use our service again is the best compliment our team could ask for. We truly appreciate your support and look forward to delivering the same excellent service on your next order!

Kind regards,
Oliver - Customer Care Team

Rated 4 out of 5 stars

Have been using alensa for 6+ years but…

Have been using alensa for 6+ years but recently they started despatching orders much slower. I asked them over the email why it happened twice and both times was ignored. Quite unhappy given my long customer relationships with them to be ignored that way

7 February 2026
Unprompted review
Alensa.co.uk logo

Reply from Alensa.co.uk

Hi Artem,

Thank you for sharing your feedback, and please accept our sincerest apologies. Hearing that you have been a loyal customer with us for over 6 years makes this especially difficult to read, as this is absolutely not the standard of service we aim to provide.

First, we are truly sorry that your recent orders took longer to dispatch than usual. Second, and most importantly, it is completely unacceptable that your emails regarding this were left unanswered. Being ignored is incredibly frustrating, and we completely understand why you feel let down after such a long and valued relationship with us.

We want to investigate exactly what went wrong with your shipments and find your missing emails to ensure this is properly addressed. Could you please provide us with your recent order numbers or contact details?

We deeply value your long-standing loyalty and genuinely want the chance to make this right and restore your trust in Alensa.

Kind regards,
Oliver - Customer Care Team

Rated 5 out of 5 stars

Easy to order and prompt delivery

Easy to order and prompt delivery. Happy customer, thank you.

2 April 2026
Alensa.co.uk logo

Reply from Alensa.co.uk

Good day Christine,

Thank you for the wonderful feedback! We are delighted to hear that you found the ordering process easy and were pleased with our prompt delivery.

Knowing that you are a happy customer is the best reward for our team. Thank you for choosing us, and we look forward to serving you again soon!

Kind regards,
Oliver - Customer Care Team

Rated 5 out of 5 stars

Easy to reorder…

It was easy to repeat my order and it was delivered quickly.

26 March 2026
Alensa.co.uk logo

Reply from Alensa.co.uk

Good day,

Thank you for the great review! We are delighted to hear that you found it easy to repeat your order and that it was delivered to you quickly.

Making the re-ordering process as smooth and seamless as possible is exactly what we aim for. We appreciate your support and look forward to handling your next order just as efficiently!

Kind regards,
Oliver - Customer Care Team

Rated 5 out of 5 stars

Prompt delivery

2 April 2026
Alensa.co.uk logo

Reply from Alensa.co.uk

Hi Peter,

Thank you for the review! We are glad to hear that you experienced a prompt delivery.

Providing a fast and reliable service is always our priority, and we look forward to welcoming you back for your next order!

Kind regards,
Oliver - Customer Care Team

Rated 5 out of 5 stars

All good excellent service

All good excellent service

26 March 2026
Alensa.co.uk logo

Reply from Alensa.co.uk

Good day,

Thank you for the fantastic review! We are absolutely delighted to hear that everything went well and that you experienced excellent service with us.

Knowing that you are completely satisfied is the best reward for our team. We truly appreciate your support and look forward to serving you again soon!

Kind regards,
Oliver - Customer Care Team

Rated 5 out of 5 stars
Alensa.co.uk logo

Reply from Alensa.co.uk

Good day,

We are delighted to hear that you were pleased with our service and found our tracking system helpful.

We know how important it is to keep an eye on your delivery, so we always strive to make tracking your order as clear and reliable as possible. Thank you for your support, and we look forward to serving you again soon!

Kind regards,
Oliver - Customer Care Team

Rated 5 out of 5 stars

Eye to Eye

Fair price, quick delivery, with no fuss

27 March 2026
Alensa.co.uk logo

Reply from Alensa.co.uk

Hi Nigel,

Thank you for the great review! We are delighted to hear that you enjoyed our fair prices and experienced a quick delivery with absolutely no fuss.

Keeping things simple, affordable, and efficient for you is exactly what we aim for. We truly appreciate your support and look forward to handling your next order just as smoothly!

Kind regards,
Oliver - Customer Care Team

Rated 5 out of 5 stars

Safe

Safe , easy to collect, delivered in a timely manner.

26 March 2026
Alensa.co.uk logo

Reply from Alensa.co.uk

Good day,

Thank you for the wonderful feedback! We are delighted to hear that your experience was safe, easy to collect, and delivered in a timely manner.

Providing a secure, convenient, and reliable service from checkout to collection is exactly what we aim for. We truly appreciate your support and look forward to serving you again on your next order!

Kind regards,
Oliver - Customer Care Team

Rated 5 out of 5 stars

Reliable service

Easy to use with good product range. Reliable service with updates on delivery provided. Good packaging.

25 March 2026
Alensa.co.uk logo

Reply from Alensa.co.uk

Hi Morty,

Thank you for the fantastic review! We are delighted to hear that you found our website easy to use and enjoyed our wide product range.

Providing a reliable service—complete with helpful delivery updates and secure packaging—is exactly what we strive for to ensure your order arrives in perfect condition. We truly appreciate your feedback and look forward to serving you again soon!

Kind regards,
Oliver - Customer Care Team

Rated 5 out of 5 stars

Alensa offers great products!

Alensa offer lenses and products at great prices. Their TopVue lenses are good value and better than more expensive brands. They are prompt and efficient, even when I have to return lenses. Recommended!

20 March 2026
Unprompted review
Alensa.co.uk logo

Reply from Alensa.co.uk

Thank you, Simon! We're so pleased to hear you're enjoying our TopVue lenses and finding great value with us — that's exactly what we aim for. We look forward to seeing you again soon at Alensa.co.uk! Kind regards, Your Alensa Team

Rated 5 out of 5 stars

Great item

Great item. Quick delivery👍

17 March 2026
Alensa.co.uk logo

Reply from Alensa.co.uk

Thank you, Olga! Great to hear your item arrived quickly — we always aim to make every order as smooth and speedy as possible. We hope to see you back soon! Kind regards, Your Alensa Team

Rated 5 out of 5 stars

As always such an efficient service

As always such an efficient service

18 March 2026
Alensa.co.uk logo

Reply from Alensa.co.uk

Thank you for your kind words and continued loyalty! Consistency is something we take great pride in, so it's wonderful to hear our service remains reliably efficient for you. See you next time at Alensa.co.uk! Kind regards, Your Alensa Team

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