Alensa.co.uk Reviews 3,891

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 292 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent service, competitive prices, and efficient delivery. Many appreciate the straightforward ordering process and the speed with which their lenses arrive. People also value the quality of the products and the helpfulness of the customer service team. However, some customers experienced issues with product quality, such as defective glasses frames or uncomfortable contact lenses. A few also reported problems with delivery, including significant delays, packages not arriving, or difficulties with tracking information, despite the company's generally fast dispatch.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast delivery, secure packaging,... See more

Product

Users describe ambiguous interactions with product. Many customers praise the good quality and value of... See more

Price

Customers had positive experiences with price, consistently finding competitive and great prices for contact... See more

Service

Reviewers mention positive feedback about service. Many customers praise the prompt, efficient, and reliable... See more

Order

Consumers have mixed experiences with the ordering process. Many reviewers find it easy to order and reorder,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great Prices and quality contact lenses. I have been using Alensa as contact lenses supplier a while now. Very happy with their service. I use daily Dailies TOTAL1 Multifocal. A bit more expensive th... See more

Company replied

Rated 5 out of 5 stars

I found BioMedics 1 day contact lenses here for a great price. For some reason, it became harder to find these particular contacts elsewhere in different packs (30, 60, 90), but Alensa seems to always... See more

Company replied

Rated 5 out of 5 stars

I recently ordered contact lenses from Alensa and was very impressed with the whole service. The ordering process was straightforward, the price was competitive, and the lenses were delivered really... See more

Company replied

Rated 5 out of 5 stars

Alensa store my prescription details which then makes it simple to choose which contact lenses i require without any faff. Ordering is therefore simple! Lenses always arrive within a couple of days fr... See more

Company replied


Company details

  1. Contact Lenses Supplier
  2. Glasses Store
  3. Sunglasses Store

About Alensa.co.uk

Written by the company

Free Delivery over £65
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.

Free Gifts over £90
Choose an exciting gift with your purchase over £90. Gifts are changing often, so stay tuned.

Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.

Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.

No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.

High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.

TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.

Alensa.co.uk
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reliable and beats retail

Reliable supplier, have used them for 15 years. Recommend.

24 April 2026
Alensa.co.uk logo

Reply from Alensa.co.uk

Good day,

Thank you so much for this incredible review! Being your reliable supplier for 15 years is an absolute honor for us.

We are deeply grateful for your long-standing trust, loyalty, and for recommending us to others. Knowing that we have consistently met your needs for a decade and a half is the highest praise our team could ask for.

Thank you again for your wonderful support, and we look forward to serving you for many more years to come!

Kind regards,
Oliver - Customer Care Team

Rated 5 out of 5 stars

the simplicity of re-ordering my lens…

the simplicity of re-ordering my lens solution.

24 April 2026
Alensa.co.uk logo

Reply from Alensa.co.uk

Good day,

Thank you for the wonderful feedback! We are delighted to hear that you appreciate the simplicity of our re-ordering process for your lens solution.

We know how important it is to get your essentials quickly and easily, so we designed our system to be as seamless as possible. Thank you for choosing us, and we look forward to making your future orders just as effortless!

Kind regards,
Oliver - Customer Care Team

Rated 5 out of 5 stars

Fair prices

Fair prices, painless delivery. Thanks!

4 April 2026
Unprompted review
Alensa.co.uk logo

Reply from Alensa.co.uk

Good day,

Thank you for the great feedback! We are delighted to hear that you enjoyed our fair prices and had a painless delivery experience.

Making the process smooth and affordable for you is exactly what we aim for, and we appreciate your kind thanks. We look forward to your next order!

Kind regards,
Oliver - Customer Care Team

Rated 5 out of 5 stars

Very good great value

Very good great value

15 April 2026
Alensa.co.uk logo

Reply from Alensa.co.uk

Hi Geoffrey,

Thank you for the wonderful feedback! We are delighted to hear that you had a very good experience and found our products to be a great value.

Providing high-quality service at affordable prices is exactly what we strive for. We appreciate your support and look forward to serving you again soon!

Kind regards,
Oliver - Customer Care Team

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Best price

1 May 2026
Unprompted review
Alensa.co.uk logo

Reply from Alensa.co.uk

Hi Reka,

Thank you for the great review! We are delighted to hear that you experienced quick delivery and found the best price with us.

Providing top value alongside speedy service is exactly what we aim for. We appreciate your support and look forward to your next order!

Kind regards,
Oliver - Customer Care Team

Rated 5 out of 5 stars
Alensa.co.uk logo

Reply from Alensa.co.uk

Hi Amalia,

Thank you for the review! We are delighted to hear that your transaction was nice and easy.

We always strive to make your shopping experience as smooth and straightforward as possible, and we look forward to serving you again on your next order!

Kind regards,
Oliver - Customer Care Team

Rated 5 out of 5 stars

Always come quickly and usually have…

Always come quickly and usually have good offers

16 April 2026
Alensa.co.uk logo

Reply from Alensa.co.uk

Hi Julie,

We are delighted to hear that your orders always arrive quickly and that you enjoy our special offers.

Providing consistent, speedy service alongside great value is exactly what we strive for. Thank you for your continued support, and we look forward to bringing you more great deals on your future orders!

Kind regards,
Oliver - Customer Care Team

Rated 5 out of 5 stars

Simply good

17 April 2026
Alensa.co.uk logo

Reply from Alensa.co.uk

Hi Peter,

Thank you for the review! "Simply good" is exactly what we aim for.

We appreciate your support and look forward to keeping things smooth and simple for you on your next order!

Kind regards,
Oliver - Customer Care Team

Rated 4 out of 5 stars

Very good communication but item slow…

Very good communication but item slow to arrive

17 April 2026
Alensa.co.uk logo

Reply from Alensa.co.uk

Hi Anne,

Thank you so much for taking the time to leave us a review! We are thrilled to hear that you were pleased with our communication and that our team kept you well-informed throughout the process.

We do apologize that the delivery took longer than expected. We always aim to get our orders out as quickly as possible, but occasional transit delays can occur once packages are with the courier. Your feedback is incredibly valuable, and we are continuously working with our delivery partners to speed up our shipping times.

Thank you again for your patience and support. We look forward to providing you with an even faster experience on your next order!

Kind regards,
Oliver - Customer Care Team

Rated 5 out of 5 stars
Alensa.co.uk logo

Reply from Alensa.co.uk

Hi Gilian,

Thank you for the review! We are delighted to hear that you were pleased with both our prices and our service.

Providing great value alongside excellent customer care is exactly what we aim for. We appreciate your support and look forward to serving you again soon!

Kind regards,
Oliver - Customer Care Team

Rated 5 out of 5 stars

Fast delivery

Fast delivery , easy to shop on the site , been using for a long time now with no problem

27 February 2026
Alensa.co.uk logo

Reply from Alensa.co.uk

Hi Sara,

Thank you so much for the wonderful review! We are absolutely delighted to hear that you find our website easy to shop on and that your orders always arrive fast.

Being a reliable choice for you over a long period of time with zero problems is the best compliment our team could ask for.

Thank you for your continued loyalty and trust in us—we look forward to serving you seamlessly for many more years to come!

Kind regards,
Oliver - Customer Care Team

Rated 5 out of 5 stars

As always great

As always, grat prices and quick delivery 👍

16 April 2026
Alensa.co.uk logo

Reply from Alensa.co.uk

Hi Małgorzata,

Thank you for the fantastic feedback! We are thrilled to hear that, as always, we delivered great prices and quick service.

Consistency is incredibly important to us, and knowing we continue to meet your expectations is wonderful to hear. Thank you for your continued support, and we look forward to handling your next order just as smoothly!

Kind regards,
Oliver - Customer Care Team

Rated 5 out of 5 stars

Fast delivery and lens are great

Fast delivery and lens are great

3 April 2026
Alensa.co.uk logo

Reply from Alensa.co.uk

Hi Theresa,

Thank you for the wonderful feedback! We are thrilled to hear that your order arrived fast and that you are loving the quality of your lenses.

Providing great products paired with speedy service is exactly what we aim for. We appreciate your support and look forward to serving you again soon!

Kind regards,
Oliver - Customer Care Team

Rated 5 out of 5 stars

Great quality and price.

Great quality and price.

17 April 2026
Unprompted review
Alensa.co.uk logo

Reply from Alensa.co.uk

Hi Flavia,

Thank you for the review! We are delighted to hear that you are happy with both the great quality and the price of our products.

Providing excellent value is exactly what we aim for, and we look forward to serving you again soon!

Kind regards,
Oliver - Customer Care Team

Rated 4 out of 5 stars

Value

Excellent value and delivery

2 April 2026
Alensa.co.uk logo

Reply from Alensa.co.uk

Hi Andrew,

Thank you for the review! We are delighted to hear that you experienced excellent value and speedy delivery with us.

Providing high-quality service at the best possible prices is exactly what we aim for. We appreciate your support and look forward to your next order!

Kind regards,
Oliver - Customer Care Team

Rated 5 out of 5 stars

I have used Alensa now for a number of…

I have used Alensa now for a number of years, I find it easy to reordered my lenses, and they are usually delivered within 2-3 working days.
Very satisfied customer, would recommend Alensa to anyone.

2 April 2026
Alensa.co.uk logo

Reply from Alensa.co.uk

Hi John,

We are absolutely thrilled to hear that you have been a satisfied customer with us for a number of years.

It is fantastic to know that you find our re-ordering process easy and that your lenses consistently arrive within 2–3 working days. Your loyalty and your kind recommendation to others mean the world to our team.

Thank you for your continued trust in Alensa, and we look forward to providing you with the same excellent service for many more years to come!

Kind regards,
Oliver - Customer Care Team

Rated 5 out of 5 stars

Thanks so much the experience was top…

Thanks so much the experience was top notch delivery was fast 💯 percent would use again thanks guys.

3 April 2026
Alensa.co.uk logo

Reply from Alensa.co.uk

Hi Steve,

Thank you so much for the fantastic review! We are absolutely thrilled to hear that your experience was top-notch and that your delivery arrived so quickly.

Knowing that you would 100% use our service again is the best compliment our team could ask for. We truly appreciate your support and look forward to delivering the same excellent service on your next order!

Kind regards,
Oliver - Customer Care Team

Rated 4 out of 5 stars

Have been using alensa for 6+ years but…

Have been using alensa for 6+ years but recently they started despatching orders much slower. I asked them over the email why it happened twice and both times was ignored. Quite unhappy given my long customer relationships with them to be ignored that way

7 February 2026
Unprompted review
Alensa.co.uk logo

Reply from Alensa.co.uk

Hi Artem,

Thank you for sharing your feedback, and please accept our sincerest apologies. Hearing that you have been a loyal customer with us for over 6 years makes this especially difficult to read, as this is absolutely not the standard of service we aim to provide.

First, we are truly sorry that your recent orders took longer to dispatch than usual. Second, and most importantly, it is completely unacceptable that your emails regarding this were left unanswered. Being ignored is incredibly frustrating, and we completely understand why you feel let down after such a long and valued relationship with us.

We want to investigate exactly what went wrong with your shipments and find your missing emails to ensure this is properly addressed. Could you please provide us with your recent order numbers or contact details?

We deeply value your long-standing loyalty and genuinely want the chance to make this right and restore your trust in Alensa.

Kind regards,
Oliver - Customer Care Team

Rated 5 out of 5 stars

Easy to order and prompt delivery

Easy to order and prompt delivery. Happy customer, thank you.

2 April 2026
Alensa.co.uk logo

Reply from Alensa.co.uk

Good day Christine,

Thank you for the wonderful feedback! We are delighted to hear that you found the ordering process easy and were pleased with our prompt delivery.

Knowing that you are a happy customer is the best reward for our team. Thank you for choosing us, and we look forward to serving you again soon!

Kind regards,
Oliver - Customer Care Team

Rated 5 out of 5 stars

Easy to reorder…

It was easy to repeat my order and it was delivered quickly.

26 March 2026
Alensa.co.uk logo

Reply from Alensa.co.uk

Good day,

Thank you for the great review! We are delighted to hear that you found it easy to repeat your order and that it was delivered to you quickly.

Making the re-ordering process as smooth and seamless as possible is exactly what we aim for. We appreciate your support and look forward to handling your next order just as efficiently!

Kind regards,
Oliver - Customer Care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look