Albatross Tours Reviews 

979
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the highly professional, knowledgeable, and helpful staff, including tour managers, guides, and bus drivers, who often go above and beyond to ensure a pleasant journey. People appreciate the well-organised tours, comfortable coaches, and the choice of excellent hotels, often in great locations. Many consumers highlight the longer stays in each place, allowing for immersive exploration and a relaxed pace, contributing to memorable holidays. However, some customers also noted concerns regarding the quality of food provided during their trips. Reviewers mentioned that meals in hotels were sometimes terrible, mixed in quality, or generally poor.

What people talk about most

Staff

Users describe positive interactions with staff, with many reviewers praising the tour guides for being... See more

Location

Reviewers highlight positive aspects of location, with many praising the selection of beautiful and amazing... See more

Holidays

Reviewers express great satisfaction with their holidays, often describing them as amazing and beyond... See more

Service

Consumers find service to be positive, with many reviewers describing tours as fabulous, amazing, and the... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the excellent hotels... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Magnifico Spain and Portugal Yet another amazing trip with Albatross. We love the fact that the Tour Managers are so professional and perceptive. Darren Wheatley was outstanding! Fluent in Spanish and... See more

Company replied

Rated 5 out of 5 stars

What a marvellous to Schloss Hornberg with our amazing guide Darren. The hotel was stunning, and the visits to other towns were out of this world. Our guide was friendly, and extremely knowledg... See more

Rated 5 out of 5 stars

Absolutely fabulous trip > Amazing and dedicated Guide Guido who made ups all feel important and heard. Would do another one with Albatross at any time . Great people on our group and hotels were com... See more

Company replied

Rated 5 out of 5 stars

Our delightful tour manager (Denisa) was very well organised, helpful and friendly, with a dry sense of humour, one that we appreciated. The pace of the tour was just about right - between free time a... See more



Company details

  1. Tour Operator

About Albatross Tours

Written by the company

Albatross Tours is a European tour operator based in Brisbane, Australia. Albatross Tours has been designing, creating and operating European escorted tours for Australians and New Zealanders since 1995. Offering longer stays in each destination, small group sizes and genuine inclusions, Albatross tours are jam packed with included excursions, entrances and feature dinners.

View Europe & UK Summer Tours

There is a magical winter wonderland out there waiting for you, filled with 'bucket list' experiences, amazing adventures and bursting with heart-warming festivities. Learn more about our European Christmas, New Year and Northern Lights tours

View European Festive Tours

As part of The Albatross Group the company manage in excess of 5,000 tour groups in Europe every year.

Albatross Tours - Come share our love of Europe

Written by the company

European tours designed especially for you
We offer unique European tour itineraries designed to suit the travel needs of you - Australians and New Zealanders, who travel halfway across the world, seeking a more authentic European travel experience.
Enjoy our relaxed, longer stays
Enjoy a leisurely and more sensible pace with 2, 3, 4 and even 5 night stays in each captivating city or region.
Exceptional value with no hidden extras
We guarantee there are NO ‘optional’ activity costs – even your ‘end of tour’ tips are included. View the outstanding value inclusions in each of our itineraries.
See more, experience more
Packed with fabulous local dining, high quality excursions, authentic activities and unique experiences - and they are all included!
'My Time' guaranteed
Your days are easier. With our sensible and leisurely pace, we guarantee your ‘My Time’ so you can relax and truly enjoy the destinations you have travelled so far to see.
Stay in unique accommodation
Stay in first class, character style accommodation in superb locations… maybe historic mansions, centuries old castles, palaces or beautiful chalet style hotels.
Experience you can trust
With 31 years of experience in successfully creating and operating market leading European tours, you know you are in safe hands.

Book your Europe/UK Summer or Festive Tour for 2026 or 2027!

Book with confidence!

Book with confidence!
If you book and deposit on any of our tours, as long as there are 15 or more people travelling, our designated group departure, is guaranteed to travel, just look for the green tick next to your preferred departure date. For more information, download our digital brochure

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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

979 reviews

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4.5

All reviews

(979)

82 reviews in the last 12 months

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Rated 5 out of 5 stars

My recent albatross tours trip to Italy…

My recent albatross tours trip to Italy was everything I expected and more. The TD was fantastic, was a font of knowledge and understood our Aussie humour. The accommodation was great (including a castle), the provided meals reflected the local cuisine, and wine flowed freely. The whole bus (28) got a long well together and also had free time to enjoy individually. We visited tourist spots as well as lesser known small villages to get the real taste of Italy. A great trip!

7 May 2025
Rated 4 out of 5 stars

Northern Italy Tour…

The content of the tour and the guide were very good. Whilst some of the hotels were great for example Stresa some locations and hotels were not good Eg Genoa.
I have completed a lengthy survey already on this so you should have my feedback.

10 June 2025
Rated 5 out of 5 stars

The wonderful back roads

The trip was very well planned and the guide, Gilberto, was extremely organised and so very helpful with anyone who was having problems or feeling unwell.
There were a couple of meals that were disappointing but on the whole the hotels and restaurants we visited were very pleasant. It was good to have time to ourselves on a regular basis. It helped that the weather was perfect for the whole trip.

27 May 2025
Rated 5 out of 5 stars

La Grande France

Albatross does not disappoint. We did La Grande France and it was all amazing. The only thing that did disappoint was the nights dinner was included it was a set menu with out a choice. We did the Le Grande Italy tour in 2023 and there was a choice from 2 options.

18 May 2025
Rated 2 out of 5 stars

I had been given glowing reports of…

I had been given glowing reports of Albatross but the tour of France 1-16 June 2025 was not up to standard for what the tour cost. Expected some better hotels and certainly better food. Those 2 things have to be excellent and they were not.

1 June 2025
Albatross Tours logo

Reply from Albatross Tours

Dear Lynda
Thank you very much for sharing your feedback about your recent tour of France with us. We truly appreciate you taking the time to let us know about your experience.
We’re disappointed to hear that the standard of some of the hotels and meals did not meet your expectations, especially given the premium nature of our tours. We know how important accommodation and dining can be to the overall enjoyment of a holiday, and we regret that we fell short in your eyes on these areas on this occasion.
Your comments have been noted, as is all feedback received, and will be shared in full with our Product and Operations team, as part of our ongoing reviews with local partners and suppliers. We are committed to delivering the high quality that Albatross Tours is known for, and feedback like yours helps us improve.
If you would like to discuss your experience further, please share your preferred contact details with me at info@albatrosstours.com.au and I will get in touch. We genuinely hope we can restore your confidence and welcome you back on a tour that matches the glowing reports you had initially heard.
Warm regards,
Matt
Customer Service & Sales Leader
The Albatross Tours Team

08 July
Dear Lynda,
Thank you once again for taking the time to share your candid feedback, and for speaking with me personally about your recent tour of France. I truly appreciate your openness in discussing the specific points that did not meet your expectations.
We’ve taken on board your comments about the standard of some of the hotels and the inconsistency of the meals provided. I understand how important these aspects are to the overall experience, especially when travelling on a premium tour. Please rest assured your additional feedback will be escalated directly to our Product and Operations teams, and will form part of our ongoing review process with our local partners and suppliers to ensure we maintain the high standards we promise.
Thank you again for giving us the opportunity to listen and improve. We genuinely hope to have the chance to restore your confidence in Albatross and welcome you on a future journey that reflects the glowing reports you had initially heard.
Warm regards,
Matt
Customer Service & Sales Leader
The Albatross Tours Team


Rated 5 out of 5 stars

Ireland tour

Great tour around Ireland. Excellent itinerary and an excellent tour guide Tom who ensured everything rang like clockwork, was extremely helpful and switched onto people’s needs. Great historical knowledge of Ireland. Great group of people.

11 June 2025
Rated 5 out of 5 stars

Best holiday ever!

Best holiday ever!
Tour guide, Deryck, was excellent.
Local guides were excellent.
Itinerary was excellent.
Fellow travellers were compatible.
Dinners al fresco were great.
Hotels at Boulogne and Montpellier were less than great.
Maps distributed at each town were appreciated, especially with a marked track back to the bus!
Audio guides were very good.
...and you might as well take credit for the excellent weather, too!

18 May 2025
Rated 5 out of 5 stars

Of the beaten track Italy

Loved the two and three night stays. Most places we visited were not swamped with people. Good size group much easier to get to know your fellow travellers. Saw lots of beautiful country side.

27 May 2025
Rated 5 out of 5 stars

Magnifico Spain and Portugal

We did the Spain and Portugal tour which was fantastic! This was our first time with Albatross and we were very impressed with quality of hotels, lots of space on the bus, time for us to explore on our own, great organisation and most importantly our tour guide Darren and Driver Yassin.

11 May 2025
Unprompted review
Rated 2 out of 5 stars

We did a back to back tour

We did a back to back tour, the first was the alpine adventure tour and the second was new year in an Italian castle.
We were blessed with a very good guide on the first tour, Reinhardt, even though he became quite ill towards the end. The first tour was a bit of a nickel and dime tour as many things we thought should have been included (such as gondola tickets for example) were not. The single biggest disappointment of the first tour was no included Christmas lunch. When we arrived at the hotel in Klosters, the owner made a big deal out of the Christmas lunch they had planned for us, only to later tell us sorry, that was all a mistake, Christmas lunches are only for English Albatross customers, not Australians! So Christmas lunch was restricted to some cake and coffee in the only cafe open on Christmas Day. Very poor. For the second tour, the Brando Castle was just wonderful. However the tour leader was simply hopeless. The included tours on this second leg involved long bus rides to see not much. We could not believe that given we were in the middle of the famous Prosecco Hills region of Italy and surrounded by vineyards, that there were no winery tours offered. So all in all, some pluses and a lot of minuses for us.

15 December 2024
Albatross Tours logo

Reply from Albatross Tours

Dear Peter,
Thank you very much for taking the time to share your detailed feedback. We're pleased to hear that your first tour was made memorable by the beautiful Alpine scenery and the efforts of your Tour Leader, Reinhardt — especially under the unfortunate circumstances of him becoming unwell toward the end.
We are, however, very sorry to hear of the disappointment you experienced regarding the Christmas Day arrangements in Klosters. We understand how frustrating it must have been to hear the hotel speak enthusiastically about a Christmas lunch, only to later be told it was not included for your group. While our tour documentation notes that no lunch is scheduled or provided on Christmas Day, it’s clear that the situation created unnecessary confusion and disappointment. We have begun an internal investigation into the communication at the hotel and with the separate British Albatross group to ensure this doesn’t happen again. Your comments have been added to the review of how this information is conveyed in our tour materials and on the ground, so we can ensure better clarity moving forward.
We also appreciate your comments regarding the inclusions on the first tour. We understand that expectations can vary and will be taking your feedback into account as we evaluate how to provide better value and transparency around what is and isn’t included.
With regard to the New Year tour at Brando Castle, we’re pleased you found the location itself so special. We’re sorry to hear, however, that the touring program and leadership on this leg didn’t meet your expectations. Your suggestion about a winery visit in the Prosecco Hills region will be passed along to our Product and Operations teams for consideration in future itinerary planning.
We’re grateful you’ve shared both the positives and the areas that fell short for you. Feedback like yours plays an important role in helping us improve the experience for all our travellers. Should you wish to discuss any of your concerns further, we’re always here and would welcome the opportunity to speak with you directly.
Warm regards,
Matt
Customer Service & Sales Leader

Rated 5 out of 5 stars

Best tour to do!

The Sardinia/Corsica tour was one of our favourite tours. It was a fabulous itinerary full of variety, we had excellent hotels & meals included. We’re very lucky to have Gilberto as our tour director again& everything ran smoothly. Well done Albatross for putting such a wonderful holiday together.

4 May 2025

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