Albatross Tours Reviews 

979
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the highly professional, knowledgeable, and helpful staff, including tour managers, guides, and bus drivers, who often go above and beyond to ensure a pleasant journey. People appreciate the well-organised tours, comfortable coaches, and the choice of excellent hotels, often in great locations. Many consumers highlight the longer stays in each place, allowing for immersive exploration and a relaxed pace, contributing to memorable holidays. However, some customers also noted concerns regarding the quality of food provided during their trips. Reviewers mentioned that meals in hotels were sometimes terrible, mixed in quality, or generally poor.

What people talk about most

Staff

Users describe positive interactions with staff, with many reviewers praising the tour guides for being... See more

Location

Reviewers highlight positive aspects of location, with many praising the selection of beautiful and amazing... See more

Holidays

Reviewers express great satisfaction with their holidays, often describing them as amazing and beyond... See more

Service

Consumers find service to be positive, with many reviewers describing tours as fabulous, amazing, and the... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the excellent hotels... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Magnifico Spain and Portugal Yet another amazing trip with Albatross. We love the fact that the Tour Managers are so professional and perceptive. Darren Wheatley was outstanding! Fluent in Spanish and... See more

Company replied

Rated 5 out of 5 stars

What a marvellous to Schloss Hornberg with our amazing guide Darren. The hotel was stunning, and the visits to other towns were out of this world. Our guide was friendly, and extremely knowledg... See more

Rated 5 out of 5 stars

Absolutely fabulous trip > Amazing and dedicated Guide Guido who made ups all feel important and heard. Would do another one with Albatross at any time . Great people on our group and hotels were com... See more

Company replied

Rated 5 out of 5 stars

Our delightful tour manager (Denisa) was very well organised, helpful and friendly, with a dry sense of humour, one that we appreciated. The pace of the tour was just about right - between free time a... See more



Company details

  1. Tour Operator

About Albatross Tours

Written by the company

Albatross Tours is a European tour operator based in Brisbane, Australia. Albatross Tours has been designing, creating and operating European escorted tours for Australians and New Zealanders since 1995. Offering longer stays in each destination, small group sizes and genuine inclusions, Albatross tours are jam packed with included excursions, entrances and feature dinners.

View Europe & UK Summer Tours

There is a magical winter wonderland out there waiting for you, filled with 'bucket list' experiences, amazing adventures and bursting with heart-warming festivities. Learn more about our European Christmas, New Year and Northern Lights tours

View European Festive Tours

As part of The Albatross Group the company manage in excess of 5,000 tour groups in Europe every year.

Albatross Tours - Come share our love of Europe

Written by the company

European tours designed especially for you
We offer unique European tour itineraries designed to suit the travel needs of you - Australians and New Zealanders, who travel halfway across the world, seeking a more authentic European travel experience.
Enjoy our relaxed, longer stays
Enjoy a leisurely and more sensible pace with 2, 3, 4 and even 5 night stays in each captivating city or region.
Exceptional value with no hidden extras
We guarantee there are NO ‘optional’ activity costs – even your ‘end of tour’ tips are included. View the outstanding value inclusions in each of our itineraries.
See more, experience more
Packed with fabulous local dining, high quality excursions, authentic activities and unique experiences - and they are all included!
'My Time' guaranteed
Your days are easier. With our sensible and leisurely pace, we guarantee your ‘My Time’ so you can relax and truly enjoy the destinations you have travelled so far to see.
Stay in unique accommodation
Stay in first class, character style accommodation in superb locations… maybe historic mansions, centuries old castles, palaces or beautiful chalet style hotels.
Experience you can trust
With 31 years of experience in successfully creating and operating market leading European tours, you know you are in safe hands.

Book your Europe/UK Summer or Festive Tour for 2026 or 2027!

Book with confidence!

Book with confidence!
If you book and deposit on any of our tours, as long as there are 15 or more people travelling, our designated group departure, is guaranteed to travel, just look for the green tick next to your preferred departure date. For more information, download our digital brochure

Download Brochure


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

979 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(979)

82 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Informative tour director

Informative tour director , competent coach driver , good accommodation. Some included meals however weren’t up to scratch ( that needs to be addressed) . Staying 3-4 nights in one place very convenient.

28 May 2025
Rated 5 out of 5 stars

Great Sites and Local Tours

Tour was very well organised, led by a great guide who was extremely knowledgeable, helpful and considerate. All accomodation was of a very high standard in excellent locations. I would happily travel with Albatross Tours in future and highly recommend t(em based on my experience.

12 May 2025
Rated 5 out of 5 stars

Magnifico Spain and Portugal Experience

The recent 18-day tour around Spain and Portugal was most enjoyable with our group of 25 proving to be friendly and fun. Our Tour Manager, Darren, was excellent and our coach driver, Yassin, was most competent - we were looked after very well by these friendly professionals. I was impressed by the interesting itinerary, the variety of local attractions and historical sites we visited, and also enjoyed the tour pace, which provided a good balance between sightseeing and free time to explore on our own. The hotels were great, and the included meals were generally good. I hope to enjoy another Albatross tour sometime in the future!

11 May 2025
Rated 4 out of 5 stars

Some absolutely fabulous destinations…

Some absolutely fabulous destinations and some not so!

4 nights accommodation in Chianciano Terme was terrible, whilst the hotel itself was lovely including all of the historical art the location doesn't really lend itself to any 'My Time' as it's too far from anywhere!

Everything else was spot on.

3 June 2025
Rated 4 out of 5 stars

An Alpine Adventure

On the whole, it was an enjoyable experience. Our tour leader Ernst was knowledgeable and helpful. The scenery was spectacular and I had some wonderful experiences on the tour. Included meals were mostly very good. The Lake Brienze tour was a bit disappointing; boat was packed. Chur was a waste of time and Klosters doesn't offer much; St Moritz would be a better option. It's a pity the tour doesn't spend any time in Milan.

25 May 2025
Rated 4 out of 5 stars

Excellent itinerary excellent tour…

Excellent itinerary excellent tour guide Gilbrato Bionda Good Accommodation At 26 in the group a perfect no so great bonding by all Just a very beautiful and happy experience by all. Well done and thank you
Diane Brennan
solo traveller age 90 years
Italy Off the beaten track June/July 2025

10 June 2025
Rated 4 out of 5 stars

The tour Manager & bus driver were…

The tour Manager & bus driver were fantastic! The longer stays are essential to discover the destination. Some Hôtel stays weren’t to our liking & then some were . I would have loved to have had longer to experience the Camargue area where the salt flats & the flamingo’s live as we only drove past ! We visited two towns in this area only briefly.

2 June 2025
Rated 5 out of 5 stars

Time to breath and choices to make

This was a Sicilian and Maltese tour.
The food was delicious and sometimes too plentiful.
We had on most days time to rest or explore further.
Well organised and perhaps sometimes a little over-regulated.
Great people. I guess we were lucky there.
Accommodation in general excellent.
I thought this tour was excellent value for money

23 May 2025
Rated 5 out of 5 stars

Albatross Travellers

Helen Sheehan our guide was fantastic. Heaps of knowledge, efficient, extremely organized, everything a tour group requires. She was excellent in attending to a person's special needs making sure everyone was comfortable and enjoyed themselves.
For Concetto (Jack) & myself Colleen, this is the 4th Albatross Tour we have done & we finished the tour realizing 2 things: Never travel to Europe in June, July & August (too hot) & we won't do a big city tour again i.e. Florence & Venice. Too busy & too hot. Deep South, Ireland and Spain & Portugal were all much more enjoyable for us.
The only negative with The Italian Grande trip was the arranged tour in Florence. We felt as did others that the guide concentrated solely on the history of Michael Angelo & Leonardi di Vinci & those that have not been to Florence before didn't get a chance to see anything else i.e. Ponte de Vecchio Bridge which in itself is an icon of Florence.

3 June 2025
Rated 5 out of 5 stars

This was our first trip overseas…

This was our first trip overseas further than Australia. Helen, our tour guide was always clear with when and where we needed to be. She was helpful and kind to anyone needing help on a personal level.
The tour had so much to do and see, Helen provided us with a wealth of knowledge. We enjoyed being able to be in one place for up to 5 days.
The coach was spacious and extremely comfortable, Fabio was an amazing driver, so skilled and professional.

20 June 2025
Rated 4 out of 5 stars

Malta

A wonderful small group tour through Sicily, Malta and Aeolian Islands . Staying at small boutique hotels with personal service

25 May 2025
Rated 3 out of 5 stars

Accommodation was average in some…

Accommodation was average in some places, too many nights in Montpellier, Salat accommodation was the worst and the staff were terrible

4 June 2025
Albatross Tours logo

Reply from Albatross Tours

Hi Joanne,
Thank you for sharing your feedback. We’re disappointed to hear that some of the accommodation and your time in Montpellier did not meet your expectations, and we especially regret that your experience in Salat was disappointing.
If you’d like to discuss your experience further, please feel free to reach out to us at info@albatrosstours.com.au — we’d appreciate the opportunity to learn more.
Matt
Customer Service & Sales Leader
Albatross Tours

Rated 3 out of 5 stars

Catholic pilgrimage for non catholic.

A downer for me was having up to 2 1/2 hours at lunchtime in a place where everything closes at 2 and there is nothing to do but eat . If I didn’t want food there was nothing to do but wander empty places. Better to be with free time when places of interest are open. I’d have enjoyed less musty old churches and more culture and outdoors. But the villages and architecture were marvellous and well chosen.
Too many churches with up to 4 in some places on the one day. 4 on the whole trip would do me. It felt like I was on a religious pilgrimage with so much religious iconography.
Most local guides gave lots of facts of dates, architects name, catholic saints etc but not enough story telling and none of the facts get remembered. It’s the stories and points of interest which are remembered. ( I’m a tour guide at home and run workshops to fellow guides on engaging with your tour group and story telling to enhance the visitor experience).
Gilberto was a very considerate guide and knew his stuff. Great guy and good personality. He took good care of us.

27 May 2025
Albatross Tours logo

Reply from Albatross Tours

Hi Patricia,
Thank you for taking the time to share your detailed feedback. We’re glad to hear you enjoyed the villages, architecture, and Gilberto’s care and guidance. We’re disappointed that aspects of the itinerary and guiding style didn’t meet your expectations — especially the balance of free time, sightseeing focus, and storytelling.
Your insights are very helpful to us as we look for ways to improve our tours. If you’d like to discuss your experience further, please feel free to reach out to us at info@albatrosstours.com.au — we’d really appreciate the opportunity to hear more.
Matt
Customer Service & Sales Leader
Albatross Tours

Rated 4 out of 5 stars

Trip to Italy

All aspects of travelling in Italy were very well planned and extremely well organised. The tour manager was outstanding - he was so well organised; very patient and helpful for everyone in the group; lots of fun and really made the trip well worth the time and money. All accommodation was very well situated.
Aspects of the trip that need reviewing - some of the accommodation was not comfortable - rooms too small to have two suitcases open; plumbing not up to standard for 4 star. As advertised we 'My Time' was a selling feature of the trip but often it was only a couple of hours - so no time to explore; in a small town were everything was closed for the afternoon or late afternoon. some long mornings with tours in the afternoon would be appreciated.

16 June 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look