Albatross Tours Reviews 

979
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the highly professional, knowledgeable, and helpful staff, including tour managers, guides, and bus drivers, who often go above and beyond to ensure a pleasant journey. People appreciate the well-organised tours, comfortable coaches, and the choice of excellent hotels, often in great locations. Many consumers highlight the longer stays in each place, allowing for immersive exploration and a relaxed pace, contributing to memorable holidays. However, some customers also noted concerns regarding the quality of food provided during their trips. Reviewers mentioned that meals in hotels were sometimes terrible, mixed in quality, or generally poor.

What people talk about most

Staff

Users describe positive interactions with staff, with many reviewers praising the tour guides for being... See more

Location

Reviewers highlight positive aspects of location, with many praising the selection of beautiful and amazing... See more

Holidays

Reviewers express great satisfaction with their holidays, often describing them as amazing and beyond... See more

Service

Consumers find service to be positive, with many reviewers describing tours as fabulous, amazing, and the... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the excellent hotels... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Magnifico Spain and Portugal Yet another amazing trip with Albatross. We love the fact that the Tour Managers are so professional and perceptive. Darren Wheatley was outstanding! Fluent in Spanish and... See more

Company replied

Rated 5 out of 5 stars

What a marvellous to Schloss Hornberg with our amazing guide Darren. The hotel was stunning, and the visits to other towns were out of this world. Our guide was friendly, and extremely knowledg... See more

Rated 5 out of 5 stars

Absolutely fabulous trip > Amazing and dedicated Guide Guido who made ups all feel important and heard. Would do another one with Albatross at any time . Great people on our group and hotels were com... See more

Company replied

Rated 5 out of 5 stars

Our delightful tour manager (Denisa) was very well organised, helpful and friendly, with a dry sense of humour, one that we appreciated. The pace of the tour was just about right - between free time a... See more



Company details

  1. Tour Operator

About Albatross Tours

Written by the company

Albatross Tours is a European tour operator based in Brisbane, Australia. Albatross Tours has been designing, creating and operating European escorted tours for Australians and New Zealanders since 1995. Offering longer stays in each destination, small group sizes and genuine inclusions, Albatross tours are jam packed with included excursions, entrances and feature dinners.

View Europe & UK Summer Tours

There is a magical winter wonderland out there waiting for you, filled with 'bucket list' experiences, amazing adventures and bursting with heart-warming festivities. Learn more about our European Christmas, New Year and Northern Lights tours

View European Festive Tours

As part of The Albatross Group the company manage in excess of 5,000 tour groups in Europe every year.

Albatross Tours - Come share our love of Europe

Written by the company

European tours designed especially for you
We offer unique European tour itineraries designed to suit the travel needs of you - Australians and New Zealanders, who travel halfway across the world, seeking a more authentic European travel experience.
Enjoy our relaxed, longer stays
Enjoy a leisurely and more sensible pace with 2, 3, 4 and even 5 night stays in each captivating city or region.
Exceptional value with no hidden extras
We guarantee there are NO ‘optional’ activity costs – even your ‘end of tour’ tips are included. View the outstanding value inclusions in each of our itineraries.
See more, experience more
Packed with fabulous local dining, high quality excursions, authentic activities and unique experiences - and they are all included!
'My Time' guaranteed
Your days are easier. With our sensible and leisurely pace, we guarantee your ‘My Time’ so you can relax and truly enjoy the destinations you have travelled so far to see.
Stay in unique accommodation
Stay in first class, character style accommodation in superb locations… maybe historic mansions, centuries old castles, palaces or beautiful chalet style hotels.
Experience you can trust
With 31 years of experience in successfully creating and operating market leading European tours, you know you are in safe hands.

Book your Europe/UK Summer or Festive Tour for 2026 or 2027!

Book with confidence!

Book with confidence!
If you book and deposit on any of our tours, as long as there are 15 or more people travelling, our designated group departure, is guaranteed to travel, just look for the green tick next to your preferred departure date. For more information, download our digital brochure

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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

979 reviews

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4.5

All reviews

(979)

82 reviews in the last 12 months

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Rated 4 out of 5 stars

Italy Deep South tour

We have just completed the Italy Deep South tour, which was a wonderful experience. Our Tour Manager, Helen, was excellent. Her in depth knowledge of the places we visited was exceptional and her thoughtful organisation meant that we avoided crowds and really enjoyed learning about the places we visited. Our driver, Fabio was excellent too, ensuring we were safe and comfortable throughout the tour. The cave hotel was a highlight, along with our trip to the top of Mt Etna.

12 May 2025
Unprompted review
Rated 5 out of 5 stars

Spain and Portugal Tour

Amazing history and customs of Spai n and Portugal
Knowledgeable and helpful tour guide, Maria. She had a good sense of humour.
"Bathroom "stops were often too short, particularly when we were surposed to be able to get coffee at the same time.As is often the case there was a limited number of toilets.

24 April 2025
Rated 3 out of 5 stars

Scenery was lovely

Scenery was lovely, driver capable and efficient, tour leader friendly and informative.

Most disappointing was the lack of a Christmas lunch, we were advised that there would be a lunch however this was withdrawn saying they only provide it for English customers. Left to have a coffee and cake in one of the few cafes open on Christmas Day.

25 December 2024
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Reply from Albatross Tours

Thank you for taking the time to share your feedback, Jenny. We're really pleased to hear that you enjoyed the beautiful scenery, and that both our driver and tour leader made a positive impression on your experience.
We're very sorry to hear there was a misunderstanding regarding the Christmas Day lunch. To clarify, this tour does not include a scheduled or provided lunch on Christmas Day, and we aim to communicate this clearly in our tour information. We have commenced an internal investigation to understand more about any possible confusion the British Albatross tour group.
We appreciate you bringing this to our attention and will be reviewing how this information is presented and communicated to ensure greater clarity in the future.
Thank you again for your valuable comments, and we hope we can welcome you on another tour in the future.

Warm regards,
Matt

Rated 4 out of 5 stars

Great Introduction to Italy

It was great having extended stays to enable us to move around easily without luggage and to get to know the places visited better. Accommodation was clean and comfortable with friendly and knowledgeable staff. Meals and drinks provided were of good quality and the restaurants chosen were very good except for the group meal at the Tavern in Stresa.
Excursions were well paced and interesting except for Florence and Cinque Terre which were totally overcrowded.
Our Tour Leader was very good and our coach driver was exceptional, always with an immaculate coach.. The group bonded well and were always on/ahead of time.
We would recommend this trip to anyone wanting to experience the best of Italy.

23 April 2025
Rated 5 out of 5 stars

Fantastic itinerary

Fantastic itinerary. Great tour guide and bus driver. A good mix of group activities/sightseeing and free time to explore according to personal interest. A good-sized tour group of mature, amiable, well-travelled and punctual people. A large, roomy bus. A good mix of group meals and freedom to sample local cuisine. Hotels were well chosen and well located. The only negative was the boat trip at the end of the tour. The sea was rough and the open boats were not fit for purpose. Passengers were drenched to the skin and the very bumpy ride caused anxious moments for those with back problems, but the scenery was great and the meal at Girolata was delicious.

8 May 2025
Rated 5 out of 5 stars

Albatross tours are the bomb!

Albatross tours are professional have great itineraries and stay at the best hotels. We did the Swiss Alpine Xmas tour and was not disappointed. This is the 2nd time I’ve toured with them and highly recommend any tour they are involved in.

2 December 2024
Rated 5 out of 5 stars

Christmas Markets Tour?

It was an amazing experience and our guide (Deborah) was fantastic. BUT calling the tour “Christmas Markets Tour” was a bit deceptive. We weren’t taken around the markets in Munich, and apart from Montreaux and Hall we weren’t taken to any others. Instead when we arrived at a town we were told that the markets are “down that way”.

If the tour was just a tour of Switzerland and the Alps then that would be fine, but we were expecting to learn about the markets and their history and what each was known for. This was the only disappointing thing about the trip but it was quite significant to us.

5 December 2024
Rated 3 out of 5 stars

Your guide (Debra) was on a power trip…

Your guide (Debra) was on a power trip and whilst efficient in some areas she was a pain in others.

7 November 2024
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Reply from Albatross Tours

Hi Colin,
Thanks for your feedback. We're disappointed to hear parts of your experience with Debra felt off. While we’re glad she was efficient, we understand how important it is to have a consistent experience.
We’d really appreciate the chance to hear more if you’re open to it — feel free to reach out at 1300 135 015.
Thanks again for sharing your thoughts.
Best regards,
Matt
Customer Service & Sales Leader
Albatross Tours

Rated 3 out of 5 stars

Magnifico Spain and Portugal

We liked the competent guide and driver, the quality and presentation of the coach, not having to handle luggage, traditional Flamenco, Fado, winery experiences.
We did not like the accommodation - good properties but poor rooms, provided meals and one glass policy of drink with meals. The number of tedious visits to churches and cathedrals.

24 April 2025
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Reply from Albatross Tours

Hi Christine,
Thanks so much for your feedback. We're really pleased you enjoyed our guide, driver, coach comfort, and the cultural highlights we like Flamenco, Fado, and the winery visits — those are guest favourites!
We regret the accommodation, some meal options, and some of the sightseeing didn’t quite meet your expectations. We know everyone has different preferences, and your input helps us fine-tune the experience.
Thanks again for traveling with us — and if you'd like to share more, feel free to reach out to me at 1300 135 015.
Best regards,
Matt
Customer Service & Sales Leader
Albatross Tours

Rated 5 out of 5 stars

Exceptional service & depth of knowledge!

From the start in Rome with accommodation adjacent the train station (bus ride from airport to Central Station) it made the short walk with luggage to the hotel easy. The service from all venues along the way was excellent & the comprehensive info from our tour guide Prisca really was exceptional. Our driver Enver did a great job working some long hours and the local guides at points along the way really demonstrated their depth of knowledge - stand outs were Valley of The Temples & Villa Romana del Casale in Agrigento.

23 April 2025
Rated 5 out of 5 stars

Maria was exceptional as our tour…

Maria was exceptional as our tour leader. She ensured our holiday was stress-free, even when the massive power outage hit Spain.
She kept us well informed about our itinerary each day and has a wealth of knowledge about Spanish and Portuguese history.
We were impressed with how well she looked after all of us.
Pedro was an excellent driver, cordial and patient under tricky driving situations
and pleasant to all the passengers in our group.
The hotels were very good, destinations, tours and food were wonderful too.
We are currently on another Albatross tour and would highly recommend Maria, Pedro and Albatross as a whole.

24 April 2025
Rated 5 out of 5 stars

Sisters find Homeland Joy.

My sister and I were treated to a grand Christmas Market tour of our Homeland. This brought us closer together as Sisters and reintroduced us to our German heritage in a very meaningful way. Our tour has been a lifetime highlight and endeared us to a greater love of our Homeland.

4 December 2024
Rated 5 out of 5 stars

Christmas in the Swiss Alps

Spent an amazing Christmas in the Swiss Alps at Grindelwald, all the hotels on tour were great, sightseeing experiences amongst the snow was magical. Karen our guide was great, all included sightseeing, activities and meals were good. Highly recommend.

25 December 2024
Rated 4 out of 5 stars

An Alpine Xmas Adventure

In most of the promises eg small group and longer stays with an immersive itenary Albatros certainly live up to their claims. But a few areas were of considerable disappointment. We went on an expensive Xmas tour and were promised a four course dinner with all the trimings to be told when we arrived that this was not happening for us only for an English tour group staying at the same hotel; the tour guide was surprised as was the hotel manager who initially told about the fabulous diner. Xmas dinner was the worst buffet meal of the tour certainly the worst of the 3 days at this hotel. Everyone was disappointed. Albatros do have smaller tour groups but as they use a normal size tour bus with just as limited leg room room; empty seats don't help. Several of the included diners were in third rate tourist traps. Just a couple of examples. Overall a good but not a great tour.

12 December 2024
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Reply from Albatross Tours

Hi Peter,
Thank you for taking the time to share your detailed feedback. We're delighted to hear that many aspects of the tour — like the small group size and immersive itinerary — met your expectations. That’s exactly the kind of experience we aim to deliver.
We regret to hear that the Christmas dinner and some of the included meals fell short, especially given the expectations set and the occasion. That’s not the experience we want for our guests, and we understand how disappointing it must have been. Your comments about the coach and dining venues have also been noted — we appreciate you pointing out where we can do better.
We’re reviewing the issues you raised, with our team and partners to help ensure these kinds of gaps are addressed. If you're open to discussing your experience further, we’d really value the opportunity — feel free to reach out to me on 1300 135 015.
Thank you again for traveling with us.
Warm regards,
Matt
Customer Service & Sales Leader
Albatross Tours

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