Alaya's customer service is second to none! I want to try a new product. I always research the product against what's available. Alaya ALWAYS comes out as the Cleanest product while maintaining a v... See more
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Customer service the best . I had a problem of them billing me twice after receiving my confirmation invoice by email. I sent them a email, within 30 mins .I got a refund. It was probably a clitc... See more
Oddly enough I found this off a social media add. I love Jillian Micheals and she reps for them...so I figured I would try. I use the Multi Collagen and the Creatine. Both products have made a noticea... See more
Company replied
I have been using the Multi Collagen unflavored powder by Alaya Naturals for over a year now! Since I made the switch (from another brand), I feel and see the difference ~ in my complexion, my nails,... See more
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Company details
Written by the company
Alaya Naturals is a premium wellness brand focused on quality, transparency, and evidence-based formulations designed to support everyday health. Founded by a wellness entrepreneur who set out to create the supplements she couldn’t find herself, Alaya was built on a simple belief: integrity should guide every formula, from sourcing to final production. Today, Alaya has proudly served over 700,000 customers, earning trust by prioritizing ingredient quality, meaningful dosages, and bioavailable forms the body can recognize and use. Our product line includes Multi Collagen, Advanced Synbiotic, Micronized Creatine, Joint Support, Metabolism Plus, Daily Essentials, and more, all designed to integrate seamlessly into real-life routines. We focus on research-backed ingredients and avoid unnecessary fillers or trend-driven additions that don’t serve a clear purpose. Every product is manufactured in cGMP-certified facilities and third-party tested to help ensure quality, consistency, and transparency. Beyond formulation, we believe the customer experience matters. We strive to provide responsive support, clear communication, flexible subscription options, and a seamless ordering process. Our goal is to make it easier for people to feel confident in the supplements they choose. At Alaya, we believe wellness should be thoughtful, practical, and rooted in integrity — because quality should never be an afterthought.
Contact info
Miami, United States
- help@alayanaturals.com
- alayanaturals.com
4.8
Excellent
558 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
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I have been using Alaya Naturals for several years…
I have been using Alaya Naturals Collagen for several years now and I can’t say enough about how much I love the effects of this product! My Skin, Hair and Nails have benefited greatly, especially as I get older! I’m a lifer!
29 April 2026
Great product and company
Great product and company. I really noticed a difference when I quit taking it, especially with hair and nails. I have since restarted my subscription.
24 April 2026
Site is easy to use
29 April 2026
Quick &easy to view products & order
Quick and easy to view products and order.
Like how coupon code was automatically applied from the email I had received.
29 April 2026
Great price on collagen
Great price on collagen. Easy to order. Quick delivery. Great hair and nails growth. Hair thicker. Looking forward to see if my bones get stronger.
28 April 2026
I’ve been using Alaya collagen for…
I’ve been using Alaya collagen for years, it’s a great product. I love the convenience of the capsules. Online ordering and quick delivery are always seamless. 👍🏼👍🏼
28 April 2026
Easy to order
Easy to order, first time trying creatine and collagen, usually order hair vitamins
28 April 2026
You made the product easy to order
You made the product easy to order. Plus, I’m already taking,Alaya Multi Collagen.l love it. The collagen dissolves in my coffee so easily.
28 April 2026
I am very happy with this purchase,
I am very happy with this purchase because I didn’t have to open a special account with a user name and password. I chose what I wanted to purchase, provided a credit card number and that was all, very easy to do business with you.
28 April 2026
You hooked me with a great deal on your…
You hooked me with a great deal on your collagen and then when I signed up for a subscription, the price jacked up. Love your product do not like your pricing.
21 April 2026
Reply from Alaya Naturals
Phyllis, we appreciate you being upfront with us and we are glad you love the product. The initial deal you received was a promotional offer, and we understand it can feel like a big jump when the subscription moves to regular pricing. We also want to make sure you know that Alaya Naturals products are HSA and FSA eligible, which can help offset the cost. Our team is reaching out to you directly to take a look at your subscription and see what we can do to make the pricing work better for you.
Easy web site for ordering
Easy web site for ordering. Great price and a complimentary product.
27 April 2026
I've been drinking the collagen for a…
I've been drinking the collagen for a few years now and love that its got the five different types included in one jar.
26 April 2026
Great product and great company
It is so easy to reorder and it is shipped so quickly. I can not say enough good things about this product. It really is life changing. Only wish i had found it sooner.
18 April 2026
Reply from Alaya Naturals
Cost effective, easy to use, and great quality. That checks every box. Thank you!
Love the product … cannot navigate the…
Love the product … cannot navigate the reorder and make corrections …please help!!
25 April 2026
Reply from Alaya Naturals
Brenda, we are sorry the reorder process has been frustrating. Our team is reaching out to you right now to help you get your order placed and make any corrections you need. We will walk you through everything and make sure you are all set.
Love this product have tried many this…
Love this product have tried many this is definitely the best collagen. Customer service is really great very efficient. I was able to contact them and get a return email immediately.
15 April 2026
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