Deliveries should be pretty simple and straightforward. Often they’re not, due to lack of communication, harried and stressed delivery drivers, delivering much later than promised. None of these iss... See more
Company replied
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Review summary
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Reviews shaping this summary
The delivery was easy and the handover very quick. I didn't have to do anything but open the door and point to the room. The guys who came were lovely. Would definitely use again. Only one small is... See more
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From time of order despatch I was given tracking information which was updated by email until the order was delivered. The foldaway storage box was fairly easy to put together (I am an 82 year old f... See more
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We live in a really difficult to access location. We contacted the company on live chat beforehand and got a real person not AI and they took all the info and ensured it got to the driver and gave... See more
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Company details
Written by the company
AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.
Contact info
Head Office - Unit 22 Lodge Way, Lodge Farm Industrial Estate, NN5 7US, Northampton, United Kingdom
- 01604 215 000
- customerservice.AITHD@aitworldwide.com
- aithomedelivery.com/en-gb
4.6
Excellent
265K reviews
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A big thank you to the two-man team…
A big thank you to the two-man team that made the delivery of two large items of my OKA purchase.
They handled the goods with care and consideration, called me 45mins before they arrived and were very professional.
10 October 2026
Unprompted review
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Delivery men were exceptional
Delivery men were exceptional. Friendly, cheery and extremely helpful. Contacted and arrived on time.
Highly recommended.
10 October 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
The delivery men were really good
The delivery men were really good and took my mattress to my room. It was good that I was given a phone call before hand and informed of when they were arriving
11 October 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service and the advance call from our team. Your kind words motivate us to continue providing reliable and customer-focused deliveries.
The two delivery drivers were rude and…
The two delivery drivers were rude and smelt of smoke. The knocked over a bowl of water on the way in and kept telling me not to touch the parcel when I tried to help. They got it through the front door and didn't say anything or ask if it needed to go into the other room (which was obvious it did) and just left without saying anything. Very poor experience will not want to use again. This was through Dunelm who normally are very good with other courier services.
9 October 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your feedback. We're sorry to hear that your delivery experience did not meet your expectations.
We understand your concerns regarding the conduct of the delivery team during the visit. We appreciate how disappointing it must have been to experience what you felt was a lack of professionalism and courtesy, particularly during the delivery of a large item. We also recognise your concerns regarding the handling of the bowl of water and the communication throughout the delivery process. Additionally, we understand your frustration that the item was left after being brought through the front door without any discussion about its intended location.
I can see that you have provided your order details. A member of our customer care team will reach out to you soon to discuss your complaint in detail, review the circumstances surrounding the delivery, and work towards a satisfactory resolution.
Thank you for your patience.
Reply from AIT Home Delivery UK Ltd
Thank you for your feedback. We're sorry to hear that your delivery experience did not meet your expectations.
We understand your concerns that a large package was left in a highly visible location directly in front of your door. We appreciate how frustrating this must have been, particularly if it left the item exposed and potentially vulnerable before it could be moved.
I can see that you have provided your order details. A member of our customer care team will reach out to you soon to discuss your complaint in detail, review the circumstances surrounding the delivery, and work towards a satisfactory resolution.
Thank you for your patience.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
On time and well packed
11 October 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and for taking the time to share your feedback. We are delighted to hear that your order arrived promptly and was carefully packaged. Providing reliable and high-quality service is a top priority for us, and your kind words mean a lot to our team.
Best delivery service I have received…
Best delivery service I have received in years . Accurate pre delivery information and Hassan and his colleague could not have been more helpful or friendly
10 October 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service and the helpful support you received. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Delivery drivers were great
10 October 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service and the great work of our delivery drivers. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Amazon Delivery- Best Experience Ever
Thank you for an excellent delivery! I can tell you the delivery drivers were skilled, courteous, and considerate. We couldn't have had a better team. They drove up a difficult, narrow lane, managed the large heavy fridge-freezer over a gravel drive, brought it through a catio and lifted it inside the house into position in the utility room. Nothing was too much trouble for them. After this experience I won't be shopping anywhere else for large delivery items. Nothing can beat Amazon! Thank you so much for making this an easy experience for us.
10 October 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your fantastic review and for sharing your delivery experience. We are so pleased to hear that our team was able to navigate the difficult drive and carefully maneuver your heavy appliance into place. It is wonderful to know that their helpful and dedicated service made the process so easy for you. Your kind words motivate our team to continue providing reliable and customer-focused deliveries, and we look forward to assisting you again in the future.
Great delivery kept in touch
11 October 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear that you were kept informed throughout the process and were happy with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
The guys delivering the parcel kept me…
The guys delivering the parcel kept me up to date on the delivery window and were very friendly.
11 October 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Reply from AIT Home Delivery UK Ltd
Thank you for taking the time to share your feedback. We are pleased to hear that your delivery arrived promptly within the scheduled window. Providing punctual and dependable service is very important to us, and your positive feedback encourages our team to keep delivering reliable experiences for our customers.
They were later than promised but made…
They were later than promised but made up for it in negotiating the way in via the narrow path, steps and the patio doors. Many thanks guys.
11 October 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your review and five-star rating. We apologize for the delay in arrival, but we are glad our delivery team was able to carefully navigate the difficult pathway and entrance to get your item safely inside. Your feedback is greatly appreciated.
Driver let me know when he was a couple…
Driver let me know when he was a couple of minutes away. Popped the item in the hallway for me too.
11 October 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and for taking the time to share your feedback. We are delighted to hear that our driver provided helpful updates on their arrival time and went the extra mile to place your item safely inside. Clear communication and helpful service are top priorities for us, and your kind words are greatly appreciated.
I live in a flat and they still…
I live in a flat and they still delivered to my front door and was great and polite
11 October 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service and that our team took extra care to bring your item right to your door. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Excellent service.
Excellent service.
Great communication, I was notified at each stage of the delivery. Delivery was within my time slot and the guys were friendly, careful and courteous.
Would recommend AIT Home Delivery.
29 September 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service and that our team provided clear communication, punctual timing, and courteous care. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Very good delivery system kept you…
Very good delivery system kept you advised on progress very happy
11 October 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service and tracking updates. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service and the communication you received. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
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