I returned $120 worth of clothing, followed their instructions to a tea, and they still have not refunded me. I returned the items August 21, 2023. They will not respond to my emails.
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See what reviewers are saying
Good clothes I’ve mainly brought dresses but they are so comfortable I ordered a few times any problems they take them back for refund but I love the dresses most as true to size had a couple that com... See more
ABSOLUTELY BEAUTIFUL CLOTHES. HAVE ONLY HAD ONE WHICH WAS TOO BIG BUT NOT THEIR FAULT, MINE. DRESSES FOR WEDDINGS AND SMART CASUAL, BLOUSES ALL BEAUTIFUL. WILL MISS THEM SO MUCH MANY THANKS TO AIRY... See more
Everything is fine, quality of things, price and delivery of the order. I would recommend that you always take picture of where the order was placed. I had her right outside the gate on the ground in... See more
Company details
Written by the company
If you have any problems with the order, welcome to contact us first. Customer satisfaction is our top priority.
Contact info
United Kingdom
- service@airydress.com
- airydress.com
Don’t order from this company I have…
Don’t order from this company I have been waiting for a refund since November keep getting told there’s a problem with refunds there policy on refunds is 7 to 15 days well over 7 weeks still getting no joy
Scam!
Do not I mean do not! Ordered $100 returned $67 worth immediately and they will not respond give my money back though it was shipped back in 3 days of receiving
Very fast delivery
Very fast delivery. I love the sparkly shoes and the shape of the heel is lovely . Very comfy sandals . I love the top too . Useful for my wardrobe
The item received was nothing like…
The item received was nothing like described tried to return but you receive less than 50% of purchase price, just gave to charity shop, hope they find a sale but I don’t think it will be sometime soon.
Just right.
I usually order my clothes too large because I like baggy. I ordered the pants this time in a smaller size, and they fit wonderful and are still baggy like they are supposed to be. I love them.
Thank u airy for being such a good…
Thank u airy for being such a good shopping app. I have bought many clothes from u and I love them all. Good quality materials
A very pleasant shopping experience
A very pleasant shopping experience. My orders never take too long to come in and if I do have issues, customer service is outstanding!
I make sure to read the reviews on an item of interest before purchasing so there are no surprises with my order.
I am a happy customer and will continue shopping Airydress!
Happy with my purchase
Happy with my purchase, as described,well made overlocked and hemmed. I'm Aus size 14 ordered Large, fits perfectly
Item came as described
Item came as described, very great quality, happy to shop again
Always enjoy my purchases
Always enjoy my purchases, arrives promptly and 99% it’s good quality and fits perfectly
Really love my stuff
Bad experience
I've waited a month for my order and have to chase up several times. I finally received an email today saying that the items are out of stock!!!!!! They say I will be refunded but I'm not confident as to if and when this will be done. Terrible customer service and no communication. I've ordered things in the past and although slow to arrive, I've been happy with most of the items so this experience is really disappointing and has put me off using the site again.
Now 20th December
Now 20th December, order placed on 11th November, still has not arrived, now got to go out shopping again to replace these non arrivals, no communication from them whatsoever, absolutely disgusted.
CHEAP CLOTHES POOR QUALITY
I would definitely not purchase from here again! The quality is awful and the pictures are very deceptive. They don't even refund your shipping costs and you have to pay for return.
I tried reaching out to the customer team but no response yet.
They also delete negative reviews
Good site with many discounts!!
I liked very much that this site is honest.
It tries the best for shorter shipping of goods.
Et it's very lovely design of Airy, nice for eyes. Et nice prices!!!!
I wish everybody who works for, all the best in this year, and 2022 !) Good job!))
Et me, I continue to buy lovely goods .
Nice shopping to all!)
Thank u ! )
Great customer service
I had cause to contact as an item I'd purchased, am very happy with and looks just like the photo but was listed described incorrectly. The agent quickly found the item by my email and thanked me. The butterfly slipper flip flops are beautiful
I made an order and for some unknown…
I made an order and for some unknown reason it was cancelled. They gave me a refund for the money I paid but no refund of my bonus and points used. I certainly didn't cancel my order so now I'm waiting to see what happens. If this issue is not resolved I will be cancelling my account 😤 😒 😑
Always a pleasure when ordering from Airydress
Always an easy process to order or return items. Clothes are of a a good standard and fit well. prompt delivery and good customer service.
Fully satisfied
Finally I have a purchase that I am fully happy with😊
I always have great experiences with…
I always have great experiences with Airey. Just some times the clothing is thinner then expected, no ones fault. Pictures sometimes can be deceiving thats all. I love Airey and will continue to shop with them.
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