Airtel India Reviews 

Worst experience with Airtel WiFi. I was assured that the issue would be resolved within 24 hours, but the resolution keeps getting postponed with repeated excuses. Despite multiple follow-ups and calls, there has been no proper action taken. I have important work that depends on a stable internet connection, yet every time I contact support, I receive only apologies instead of a solution. This level of service is extremely disappointing and frustrating.

Airtel service bad low quality company please all customers not use Airtel fiber and wifi

Here’s a stronger review:

I am extremely disappointed with Airtel’s service. It has now been over two weeks, and my issue is still not resolved despite multiple calls to customer support. Every time I contact them, I am given assurances and promised that the issue will be fixed within a certain timeframe, but none of those promises have been kept.

What is even more frustrating is that this is not the first time I have faced the same problem. Earlier, we experienced a similar internet connectivity issue, and a technician visited and changed the router, claiming that the problem was resolved. However, within just two days, the same issue returned, proving that no proper diagnosis or permanent fix was carried out.

Adding to the poor service experience, the technician behaved rudely and unprofessionally while interacting with customers. Such behavior is completely unacceptable and reflects a lack of respect for customers.

Overall, Airtel has provided one of the worst customer service experiences I have encountered. The repeated service failures, broken promises, lack of accountability, and rude customer handling make it difficult to recommend Airtel to anyone. I expect Airtel to take immediate action and resolve the issue permanently rather than continuing to make promises that are never fulfilled.

My sim becomes dead while prepaid to postpaid migration. It's in that state for more than 24h. No resolution or timeline from airtel store and customer service. What a pathetic customer service. I'll port it ASAP to other service provides once my number recovers

Our account is suspended and when we raised the complaint with Airtel they are not aware what needs to be done. They have been making us run from pillar to post between the technician and the customer care team. This is pathetic service for someone who has been your customer for the last 20 years and has got a family package worth Rs 3700/- monthly. Maybe it's time to move on to Jio now.

Very very worst service. They take one week time to solve issue .

New connection only they do immediately.

Don't go for airtel wifi in Bangalore.

I have been an Airtel Postpaid customer for 15 years, but the service over the past two years has been absolutely horrendous. The network issues are constant and the customer service experience is even worse.

For the last three months every time I contact customer care I hear the exact same response

1. Sir there is an issue in your area.

2. Sir there is an issue with your SIM, you need to replace it but My SIM was replaced not long ago.

3. Please wait for half an hour it will be resolved.

Whenever I raise a complaint I receive a text message with a resolution deadline. I patiently wait but nobody ever calls or follows up. When I contact them again, Im simply told that the complaint has been closed. How can a complaint be closed without even checking or resolving the issue?

Yesterday alone I spent nearly two hours on calls with customer support on two separate occasions. On one call when I insisted on registering a complaint the representative actually said Airtel does not allow calls to continue beyond one hour and that the system automatically disconnects the call. If that is true, why is there no callback system in place?

The service has become shockingly poor and to make matters worse someone even had the audacity to try selling me their WiFi connection.

Extremely disappointed with a company that seems more interested in making money than providing quality service to loyal customers.

Attaching screenshots of the network issues for reference. Also don’t go with them ever

Would genuinely appreciate suggestions for better mobile networks from people who have switched recently.

Very horrible service from Airtel. Even after repeated complaints by email, there has been no resolution. The entire process has been stressful and frustrating.

The technician assigned for router pickup reached the wrong address and then blamed me for the error. He used an unprofessional tone during the call and disconnected when I requested a screenshot of the address details. Such behaviour from customer-facing staff is unacceptable.

Completely disappointed with the lack of responsibility and customer handling.

Airtel has one of the most careless and unprofessional support systems I have experienced. Complaints raised through email are simply ignored without any proper follow-up.

The technician for router collection did not even verify the correct address before visiting. Instead of correcting the issue politely, he behaved rudely on the phone and disconnected the call when questioned. This shows a complete lack of accountability and respect towards customers.

Would not recommend Airtel services based on this experience

Mere pass airtel ka wifi hai, 10 din se band hai, lekin koi bhi reply nahi. Call centre phone kiya to voh log compliant karke chhod dete hai. Aaj 27/05/26 ko pahle mitali ne call receive Kiya usane 15 min. Timepass kiya, fir hold pe rakha, uske bad dusare call liya usane bhi 15 min timepass kiya fir call cut Kiya. Inko mast free wali salary milti hai....

For last 2 months I have been struggling for the shifting of wifi connection and made 50 to 60 calls, 15 to 20 times email but no one listens. Now I have decided to disconnect the same.

After being an Airtel Customer for the last 13 years (BLACK customer since last 5 years), it is extremely painful for me to see Airtel in such a pathetic condition and getting worse each day.

Airtel staff are high irresponsible, lack empathy and do not have any value for their customers time & money.

Customer Care agents (Relationship Managers) are one step ahead in being WORSE than the Airtel store employees.

Everything is rosy and great at the time of getting a new connection but once Wifi or DTH or IPTV is installed, there is a total and complete disregard to the customer's grievances however, their billing system is always running efficiently at all times which means that the customer keeps paying in spite of extremely POOR or NO service being provided at all.

The reason I decided to write this review is because I am feeling TRAPPED with Airtel as they are not even letting me deactivate my connections in spite of multiple requests raised that are conveniently ignored, un-actioned or directly closed without resolution.

I have written several emails to Airtel Customer Care + Airtel Appallate Authority + Airtel CEO + NCH + raised a case on PG Portal but no resolution since the last 15 days.

HUMBLE REQUEST TO ALL MY FELLOW INDIANS - BEWARE AND AVOID GETTING TRAPPED WITH AIRTEL!

they do not deserve any star each day their is an issue with wifi , cable DTH never works properly and APP is also useless, RM's are also useless they can show off their adds but when it comes to service part they are irresponsible while promoting they give all big commitments but when it comes to delivered its all use useless

1 year international roaming pack on airtel is misdeclaration of unlimited data while the fine print says high speed till 40gb. Once your data of 40 GB is used, the speed slows down, you can’t exit to buy another plan. Have to buy data topups which are expensive, shorter durations and can not carry over unused data. They hold you captive for whole year, even though yoj have paid for it, you have subscribed, but you can not exit it with your own choice, this is not fair, not consumer friendly, and as the consumer is stuck in that bind for one year, they charge you more for expensive top ups. why can’t a consumer who pays for a service, exit it by his own choice

Cheater company, I applied for a new Airtel Wi Fi connection on 17 May 2026 and paid Rs. 1500 on 20 May 2026 as instructed by their representative. However, till today my connection has not been installed and I am not receiving any proper response regarding the status.

I have been complaining to customer care for the last three days, but still I am not getting any solution to my problem.

Completely unprofessional and disgraceful customer service, have no idea what they are doing

I wasted whole days chasing after Airtel Wi-Fi connection, My experience is very bad. I am thinking to leave my another active Airtel connection also

have been using airtel for several years,this number and previous also but now I'm not convinced on it.., I'm paying for everything I needed from airtel and you are not giving, and also if I am read..

One of the worst costomer service i have ever experienced in my life. Airtel can do everything except solving the problems. Even they lie with the recharge plan because what they offer don't even match with the services what the customer get. I'm going to port my SIM to other service provider rn.

I installed Airtel wifi fibre with OTT benefits. It’s almost 1 month I can’t use OTT JIO HOTSTAR. I have filed complaint 20-25 times even to higher authorities but no solution till now. Jio team tells that AIRTEL COMPANY DOES NOT PAY US YOUR BILL. AIRTEL is a fraud company don’t use it.

Worst service and worst store managers.

Store manager will speak something else. 0 product knowledge. Made me spend some money for unbundling citing the complexities, another call came from Airtel , he is speaking different from store manager , made me pay another 1500 ra citing emergency and will continuously call saying that there is time limit of 20 mins and then disappears, another guy will call for some other connection and ask me to pay another 500. All stupidity and worst employees . No point of having such technology with such pathetic workforce. May you never rise!
Although not worth thinking . And when despite of giving so much money , asking them for solution at least now resolve with whatever mistakes that you have done. They will simply say talk to whom you spoke 1st talk to this no talk to that no. I need my money back or completely o want to disintegrate from you guys # 8861083019 main problem .

I HAVE VERY WORST EXPERIENCE FROM AIRTEL SERIVECES ARE VERY BAD AND THEIR AUTHORISE CUSTOMER CARE EMPLOYEE ARE WORST BEHAVIOUR WITH ME FOR WHEN I ASKING FOR SERVICES MY BROADBAND NOT WORKING 20 DAYS BUT NOT PROVIDE A SINGLE SERVICE WHEN I ASK FOR THAT THEIR EMPLOYEE ASK ME TO THAT IS NOT OVER WORK VERY BAD SERVICES FROM AIRTEL SO DO NOT PURCHASE AIRTEL FIBER BROADBAND

These guys are forcing to postpaid option when we port from one sim to another.
There is prepaid sim.
They re making us beleive this is the only option
Then give a incorrect contact number to call.
I visited airtel office near Lakshmi Mills, Coimbatore.
Airtel service is not providing proper showroom number also.
Very worst customer service