Airport Pickups-london Reviews 

1,974
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 379 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, polite, and courteous drivers who consistently arrive ahead of schedule, eagerly help with heavy luggage, and ensure a very smooth, comfortable ride to the destination. Travelers additionally mention that the online booking platform is exceptionally straightforward, fast, and simple to navigate when organizing necessary airport transfers. Some people were dissatisfied with occasional driver delays, tight schedules, or traffic problems that created unexpected stress before catching international flights. A small group of reviewers also noted frustrating communication challenges, unhelpful phone interactions, and unexpected extra fees charged during their respective journeys.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting that drivers are remarkably punctual,... See more

Service

Customers consistently note positive experiences with service, highlighting punctual drivers, spotless... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising punctual drivers who arrive... See more

Booking process

People report positive experiences with the booking process, frequently highlighting that online reservations... See more

User experience

Users describe positive interactions with user experience, highlighting smooth online booking and reliable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had an excellent experience. Our plane was delayed into London Heathrow by two hours but there was no problem. Good communication by our driver, very pleasant and helpful. Would definitely use aga... See more

Rated 5 out of 5 stars

Professional from booking till drop-off. Will definitely be using their services again. Easy online booking. Also, the assigned driver (Akwis) was monitoring our flight which arrived almost an hour... See more

Rated 5 out of 5 stars

Very impressed. Booked a last minute mini van after having landed and was very quickly able to choose the appropriate car, get a quote, and then have the driver come and meet us very quickly after ha... See more

Rated 5 out of 5 stars

Driver arrived ahead of schedule, let us know and was more than happy to wait. Had complimentary waters and chocolates, nice touch. Vehicle was comfortable, driver was engaging and chatty, timin... See more


Company details

  1. Airport Shuttle Service
  2. also in
  3. Taxi Service

Written by the company

Airport Pickups London is a trusted, premium airport transfer service offering reliable, comfortable, and punctual transportation for both business and leisure travelers. With years of experience in the industry, we specialize in providing first-class transfers to and from major airports such as Heathrow, Gatwick, Stansted, and London City Airport. What sets us apart is our commitment to providing the highest level of service. We use a fleet of well-maintained, high-end vehicles, including saloons, MPVs, and executive cars, ensuring a smooth and comfortable journey every time. Our drivers are carefully selected and undergo rigorous training to guarantee a safe and professional experience. We pride ourselves on customer satisfaction, and our ability to handle a range of unique needs—from providing child seats and assistance for passengers with reduced mobility to offering private chauffeur services. Our transparent, all-inclusive pricing means you never have to worry about hidden fees or surprises. With Airport Pickups London, you can count on a smooth, stress-free start to your journey. Whether you're heading to a business meeting or a holiday getaway, we’re here to make sure your airport transfer experience exceeds your expectations.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

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Replied to 8% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(1,974)

356 reviews in the last 12 months

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Rated 5 out of 5 stars

A good experience!

Simple booking process, and a query I had with the booking was promptly answered. Comms with the driver on arrival were good, and it was easy to meet him. Would definitely use again!

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience - Santokh was awesome

We had a great experience with Airport Pickups London. Santokh was our driver and he was excellent — friendly, professional, and incredibly helpful from the moment he picked us up.

After a long day of travel, it was a relief to have everything go so smoothly. The vehicle was clean and comfortable, Santokh made us feel welcome, and the entire transfer was easy and stress-free. Traveling with our family and luggage can be a lot, but he took great care of us.

Would absolutely recommend Santokh and Airport Pickups London. Great service and a perfect start to our time in London!

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent and Punctual

Dutt was an excellent driver and provided a very good airport transfer service. He was punctual, professional, friendly, and made the journey comfortable and stress-free. I really appreciated his service and would definitely recommend him to anyone looking for a reliable airport transfer.

9 August 2026
Unprompted review
Rated 5 out of 5 stars

We would like to thank Jules Moore for…

We would like to thank Jules Moore for going above and beyond for us yesterday. We booked a ride from Heathrow to Portsmouth. Our flight was unexpectedly delayed and we were not sure what to expect. Jules was there to greet us as we cleared Immigration. His car was immaculate. He made sure we were all comfortable. Jules has some incredible life experiences. The conversations we had were appreciated. The one thing that really set Jules apart is how he managed our daughter becoming ill part way through the journey. He made every effort to make sure she was comfortable. He turned a very stressful situation into a positive experience. He demonstrated an incredible composure. He even went so far as to explain the situation to our hotel upon arrival. We were able to check in early. Our daughter is now feeling a lot better. I would definitely recommend APL and would rate them 5 stars +++.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Reliable

I scheduled three different transfers with Airport Pickups-London prior to my arrival in London. All three transfers were on time and got us to our destination on schedule. The drivers were very personable as well. We had a great experience and will use this company in the future.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Professional

Professional, easy to communicate with during booking process. Driver was very nice and on time. Highly recommend!!

31 July 2026
Unprompted review
Rated 1 out of 5 stars

They make unreasonable extra charges

They make unreasonable extra charges. Booked a pickup for 8 bags and charged me extra for my personal bag. Then when we were at the car, I realized I left my guitar in baggage claim but decided to come back and get it later since the hotel was right next to the airport. Driver said it was okay for me to run back in and get it. So I do… While I was waiting, I get a call from the dispatch team telling me I was being charged extra for overtime fees and the driver told his people that he was still waiting for me and pretended like he and I did not have a conversation about me going back in and I certainly was not informed that I would be charged extra for going back in.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Five-star service from start to finish

I had an excellent experience with Airport Pickups London. After a long international flight arriving at Heathrow Airport, it was such a relief to have a smooth and stress-free transfer waiting for me. My driver Santokh was professional, friendly, and punctual, and made the whole arrival process so much easier.

The communication was great, the vehicle was clean and comfortable, and I felt very well looked after from the moment I landed. It was exactly the of reliable service you need after a long flight.

I would highly recommend Airport Pickups London and will definitely use them again for future airport transfers. Thank you for making this part of my journey such a positive experience!

13 July 2026
Unprompted review
Rated 1 out of 5 stars

I would not recommend this company

I would not recommend this company. I was told I had to pay an extra £20 because my luggage supposedly would not fit and I needed a larger vehicle. After paying, the exact same Volkswagen Sharan arrived, and all of our luggage fitted perfectly.

When I complained, the company changed its explanation instead of taking responsibility. This left me feeling misled, and the whole experience felt like a very misleading way of doing business. I will not use this company again.

12 July 2026
Unprompted review

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