Airport Pickups-london Reviews 

1,973
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 379 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, polite, and courteous drivers who consistently arrive ahead of schedule, eagerly help with heavy luggage, and ensure a very smooth, comfortable ride to the destination. Travelers additionally mention that the online booking platform is exceptionally straightforward, fast, and simple to navigate when organizing necessary airport transfers. Some people were dissatisfied with occasional driver delays, tight schedules, or traffic problems that created unexpected stress before catching international flights. A small group of reviewers also noted frustrating communication challenges, unhelpful phone interactions, and unexpected extra fees charged during their respective journeys.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting that drivers are remarkably punctual,... See more

Service

Customers consistently note positive experiences with service, highlighting punctual drivers, spotless... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising punctual drivers who arrive... See more

Booking process

People report positive experiences with the booking process, frequently highlighting that online reservations... See more

User experience

Users describe positive interactions with user experience, highlighting smooth online booking and reliable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had an excellent experience. Our plane was delayed into London Heathrow by two hours but there was no problem. Good communication by our driver, very pleasant and helpful. Would definitely use aga... See more

Rated 5 out of 5 stars

Professional from booking till drop-off. Will definitely be using their services again. Easy online booking. Also, the assigned driver (Akwis) was monitoring our flight which arrived almost an hour... See more

Rated 5 out of 5 stars

Very impressed. Booked a last minute mini van after having landed and was very quickly able to choose the appropriate car, get a quote, and then have the driver come and meet us very quickly after ha... See more

Rated 5 out of 5 stars

Driver arrived ahead of schedule, let us know and was more than happy to wait. Had complimentary waters and chocolates, nice touch. Vehicle was comfortable, driver was engaging and chatty, timin... See more


Company details

  1. Airport Shuttle Service
  2. also in
  3. Taxi Service

Written by the company

Airport Pickups London is a trusted, premium airport transfer service offering reliable, comfortable, and punctual transportation for both business and leisure travelers. With years of experience in the industry, we specialize in providing first-class transfers to and from major airports such as Heathrow, Gatwick, Stansted, and London City Airport. What sets us apart is our commitment to providing the highest level of service. We use a fleet of well-maintained, high-end vehicles, including saloons, MPVs, and executive cars, ensuring a smooth and comfortable journey every time. Our drivers are carefully selected and undergo rigorous training to guarantee a safe and professional experience. We pride ourselves on customer satisfaction, and our ability to handle a range of unique needs—from providing child seats and assistance for passengers with reduced mobility to offering private chauffeur services. Our transparent, all-inclusive pricing means you never have to worry about hidden fees or surprises. With Airport Pickups London, you can count on a smooth, stress-free start to your journey. Whether you're heading to a business meeting or a holiday getaway, we’re here to make sure your airport transfer experience exceeds your expectations.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 8% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(1,973)

356 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

Excellent driver (Jay, I recall), very friendly, very helpful with heavy luggage, drove sensibly but expeditiously.

Great timing from him; I think I may have been a bit late myself. He found me quickly from my photo.

(I have already tipped him)

18 August 2026
Unprompted review
Rated 3 out of 5 stars

Giving a balanced 3 stars

Giving a balanced 3 stars. Drivers very nice. Good service that end. Had to wait 35 min for baggage on arrival back to UK. Booked online, could NOT see any small print advising about a 30 min wait. Because of the airline delay, I get stung with a cold phone call and £15 extra surcharge. Welcome home. Imagine English not being your first language and you get called like that on arriving in a foreign country. Bad, predatory clause. Change practice APL.

21 August 2026
Unprompted review
Rated 1 out of 5 stars

There were awful

There were awful, charge £20 extra for waiting time while there was no waiting, you don’t know who is not telling the truth, the driver or the receptionist who called me and said if I don’t pay she will call the driver to take my wife and kids back to the airport.
Never again.

17 August 2026
Unprompted review
Rated 5 out of 5 stars

5/5 Stars

5/5 Stars – Exceptional service across multiple trips!
We used APL for three separate trips during our vacation, and they were fantastic from start to finish. Communication was prompt and clear, and our final driver, Sheik, was wonderful—always getting us to our destinations safely and right on time.
If you are looking for reliable, professional transportation, I wouldn't hesitate to trust APL. Highly recommended!

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Extremely impressed.

Booked with them over a week before leaving for the UK from Australia and was very impressed with the price, communication and service we received. Age appropriate child seats were provided at no extra cost and we were met at Heathrow arrivals by the driver. Highly recommended and I’ll be booking with them for our return trip.

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

The driver was so cooperative and helpful, he was in touch with us once we landed. He communicated well. Good job. Instructions were sent promptly by the company due to construction work in the airport which helped us stay clear and secure. Thank you

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Very impressed

Very impressed. Booked a last minute mini van after having landed and was very quickly able to choose the appropriate car, get a quote, and then have the driver come and meet us very quickly after having made the booking. The driver was also super professional and helpful when he did arrive. I also appreciated the Whatsapp communication with both the office and driver which made things very easy.
Would certainly use again!

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Airport pickup

We used this service for my family to pick up from London to the airport
Driver Santokh was absolutely brilliant, punctual and left candies and water for the kid.

Thank you

12 August 2026
Unprompted review
Rated 5 out of 5 stars

A good experience!

Simple booking process, and a query I had with the booking was promptly answered. Comms with the driver on arrival were good, and it was easy to meet him. Would definitely use again!

10 August 2026
Unprompted review

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