AiroLuggage Reviews 

181
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the helpful and professional staff who provide clear communication and support throughout the shipping process. Many people found the service reliable and efficient, with luggage arriving on time, intact, and often exceeding expectations for international deliveries. The user experience is frequently described as smooth and straightforward, with many appreciating the ease of arranging shipments and the peace of mind provided. However, some customers also noted issues with delivery timescales, experiencing delays or missed collection dates, and a lack of clear communication regarding these changes. A few other people also felt that the company acts as an unnecessary middleman for FedEx, suggesting that customers could directly arrange shipping themselves to avoid extra costs.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many customers reporting that their items... See more

Service

Users describe positive interactions with service, highlighting its efficiency, reliability, and ease of use,... See more

Customer service

Reviewers consistently highlight the excellent customer service, describing it as amazing, brilliant, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, quick responses,... See more

User experience

Consumers find the user experience to be overwhelmingly positive, with many describing it as pleasant and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lost my bag in New York and it was only found after I had returned to UK. I struggled to arrange shipping then found Airoluggage who were a huge help from my initial questions though to guiding me t... See more

Rated 5 out of 5 stars

Nothing to fault. Everything delivered to the right place, and on time, and in one piece. Also worth mentioning that the customer service is beyond amazing. Easily reachable via WhatsApp which was e... See more

Rated 5 out of 5 stars

Prompt reply on WhatsApp about the service. They managed to get me updates about the pickup . Follow up taken on the delivery also. Always check with them how the collection is going to work they h... See more

Rated 5 out of 5 stars

Everything arrived quickly and intact! We send 18 boxes of various sizes, 3 suitcases, large golf bag with clubs and cart and some large artwork. Great customer support when I had questions about the... See more


Company details

  1. Transportation Service

Information provided by various external sources

Your Luggage Delivered Door-2-Door. We collect your luggage from your home and deliver it straight to your hotel. It’s that simple – allowing you to breeze through the airport handsfree.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

181 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(181)

58 reviews in the last 12 months

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Rated 5 out of 5 stars

A really great customer service experience

A really great customer service experience from start to finish. They definitely went the extra mile for me but I’ve a feeling that’s just how they are. I’d definitely use this company again and recommend it to anyone looking for this kind of service.

31 December 2019
Unprompted review
Rated 5 out of 5 stars

Case arrived a day early! Very slick service

I got my case sent from Brussels to Glasgow and it arrived in double-quick time. Texts received to keep me in close contact and I checked the tracking on the website just to satisfy my curiosity...great to see my case arrive a day earlier than my flight! Thank you so much Airoluggage, will use you guys again when I go to Poland in a few months! :)

24 December 2019
Unprompted review
Rated 5 out of 5 stars

Absolute fantastic service

Absolute fantastic service! Personal service, I could not recommend AiroLuggage and John enough. Fast and Hassle-free delivery all the way to Ethiopia! We will definitely be recommending it to my family and using it again in the future if needed!

19 December 2019
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service. Boxes and cases picked up from London on Tuesday at the time agreed, arrived in Amsterdam on Thursday early. Very good customer service and positive experience all round.

5 October 2019
Unprompted review
Rated 4 out of 5 stars

Amazing Customer Service

Really excellent level of customer service. We needed our luggage to be delivered on a specific day and they were really helpful in securing this for us. Then when my flight was delayed John from Aeroluggage got in touch with DHL for me to ensure an afternoon delivery. Stress free way of moving country :)

27 September 2019
Unprompted review
Rated 1 out of 5 stars

I have written my fist review last week…

I have written my fist review last week before I had the chance to open the parcels
The company were good in timing but the were of keen to deliver this safely.
I have put a sign of FRAGILE on all boxes but when I opened the boxes many things were broken

22 September 2019
Unprompted review
AiroLuggage logo

Reply from AiroLuggage

Dear Gus

We do make it clear that items should be wrapped and packaged appropriately. As well as placing a fragile sticker we make it clear in our terms and conditions items must be packed with plenty of layers of protection especially if you are sending glass and plates.

Thanks
Jo

Rated 5 out of 5 stars

At first i had my doughts regarding…

At first I had doughts regarding this company's credibility since I've never used them or had such a request,but after giving it a try and booking luggage online through there website which was shipping from overseas to the US, my perception changed dramatically. I was amazed how straight forward and quick i received my shipment just as promised. I would definitely use this service again and recommend anyone to use AiroLuggage for future services. Thanks again for painless, smooth sailing transaction.

19 September 2019
Unprompted review
Rated 5 out of 5 stars

Very Good Service - Highly recommended!

Thanks for the service you provided to me! A few days ago I talked with one of your colleagues. She helped me, she was absolutely amazing, customer centric and reliable. Above all she gave me a very reasonable price. My packages deliverer earlier than it was expected. Good job you Airoluggage! .

13 September 2019
Unprompted review
Rated 5 out of 5 stars

I wish I'd thought of this years ago

As senior citizens we were finding it hard work dealing with our luggage when on holiday so we decided to try sending it by carrier. That was definitely one of our best decisions. AiroLuggage collected our cases from home and delivered it to our hotel in Rome then brought it home after our holiday. They let us know when they were collecting it and when it would be delivered and kept us updated on its progress. This meant we bypassed luggage dropoff queues and waiting at carouselles making going through airports a dawdle. It's more expensive than paying airline luggage charges but for the difference it's well worth it so we'll be using this service on all future holidays. Thanks to John Catterson for his prompt responses to our queries

28 August 2019
Unprompted review
Rated 5 out of 5 stars

My experience with Airoluggage was… fantastic!

My experience with Airoluggage was absolutely fantastic. Clear communication throughout the process and completely stress free. It truly is a door to door service and much cheaper than booking a second suitcase on with the airline I was travelling with. The bag was picked up from my house in Northern Ireland on a Thursday and arrived at my front door in Melbourne, Australia 4 days later in great condition. Would definitely recommend this service and will be using them again in the future.

26 August 2019
Unprompted review
Rated 5 out of 5 stars

Amazing & Friendly Service

I had never posted luggage abroad before, and the lady named Amy who helped me organise sending my suitcase was super!! I contacted them late into the evening, and Amy's response was so fast.

Thank you for all your help!!

21 August 2019
Unprompted review
Rated 5 out of 5 stars

Great service at a reasonable price...

I was nervous about shipping my bag back home, because it meant we would have to leave it at the hotel and out of our sight. I searched for possible carriers and came up with one that had a great website and really good prices. But, I had to make a decision over the weekend, and I quickly found that no one at the company would even respond to my enquires. As a last resort, I tried AiroLuggage. Their price was slightly higher, but I saw a chat button on the site and decided to try it. Honestly, i didn’t expect much, but almost instantly a chat was started with a knowledgeable rep. I probably bugged the heck out of these poor people, with question after question, but I finally decided to go ahead. So glad I did! At first I thought the bag would arrive in about 4 days, but it was collected at my hotel in Didcot on Monday and delivered in The Atlanta area Tuesday afternoon! This company provides incredibly professional service at a reasonable price. They are easy and friendly to deal with. We will definitely use them again!

21 August 2019
Unprompted review

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