AiroLuggage Reviews 

184
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and reliability of the process from start to finish. Many people found the customer service to be outstanding, noting the helpfulness, professionalism, and quick responses from the staff, especially when dealing with queries or unexpected changes. The user experience is frequently described as smooth and straightforward, with clear communication and support throughout the entire process. However, some customers experienced issues with delivery times, reporting delays, missed pickups, and packages not arriving on the promised date. A few other people also felt that the company acts as a middleman for other shipping carriers, leading to a lack of direct control over the delivery process and sometimes insufficient information regarding their luggage's status.

What people talk about most

Delivery service

Consumers find delivery service to be ambiguous, with many reporting positive experiences such as... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, efficient, and reliable,... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting its efficiency,... See more

User experience

Customers consistently report positive experiences, describing the process as straightforward, efficient, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, dedication, and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lost my bag in New York and it was only found after I had returned to UK. I struggled to arrange shipping then found Airoluggage who were a huge help from my initial questions though to guiding me t... See more

Rated 5 out of 5 stars

Prompt reply on WhatsApp about the service. They managed to get me updates about the pickup . Follow up taken on the delivery also. Always check with them how the collection is going to work they h... See more

Rated 5 out of 5 stars

Nothing to fault. Everything delivered to the right place, and on time, and in one piece. Also worth mentioning that the customer service is beyond amazing. Easily reachable via WhatsApp which was e... See more

Rated 5 out of 5 stars

Everything arrived quickly and intact! We send 18 boxes of various sizes, 3 suitcases, large golf bag with clubs and cart and some large artwork. Great customer support when I had questions about the... See more


Company details

  1. Transportation Service

Information provided by various external sources

Your Luggage Delivered Door-2-Door. We collect your luggage from your home and deliver it straight to your hotel. It’s that simple – allowing you to breeze through the airport handsfree.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

184 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(184)

62 reviews in the last 12 months

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Rated 2 out of 5 stars

No support with customs whatsoever

Used Airoluggage to send my bags from UK to Portugal. Bags were held for more than a month despite having provided all documents to Airoluggage. Airoluggage did not support the process with customs at all and I had to do all the communicating myself. Ended up playing ~€100 to customs even though this was started as not needed by Airoluggage.

26 April 2021
Unprompted review
AiroLuggage logo

Reply from AiroLuggage

Hello Camolie.

As you know it is the customers responsibility to ensure they do their research on customs before sending any items. We made this clear before you booked and also emailed you several times about this, so we regard this as wholly unfair.

Customs is outwith our control and our courier partners. We provided customs with all the correct documentation and submitted on your behalf. Customs in Portugal then decided to change how they processed your information which was out of everyones control.

Rated 5 out of 5 stars

Everything perfect

Everything perfect. Shipment from Uk to Spain took just a few days and everything was great. We were afraid about customs charges but we did not get any fees finally (as they told us before) so we will book their services again in the following weeks.
Totally recommended.

6 March 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Used AiroLuggage to send two big suitcases to Qatar and back again. Both times, they were super helpful, fast and made my life a load easier! Will definitely and already have recommended to others!

30 January 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent Service, Fast and Reliable. I got package from UK to Ukraine in under 3 days. They did follow up to see if I received.

The price is worth it. I rate them 10/10 stars. Definitely will use again.

10 November 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic, reliable, affordable

I have nothing but good things to say about AiroLuggage. My package was picked up on time, customer service was prompt and responsive when I was worried about not having a baggage tag, and the bag was delivered earlier than expected. The tracking was reliable and convenient, prices you cannot beat. I will 100% use this service again and cannot recommend it enough!

6 October 2020
Unprompted review
Rated 5 out of 5 stars

Airoluggage super service.

Airoluggage was fantastic in returning my heavy suitcase to the UK from Switzerland , after I suffered an accident which prevented me from being able to carry anything due to broken ribs . They picked up on time and delivered on time door to door using their courier . Cannot fault any of their service at all . Considering using them again to save myself the effort of carrying my own luggage when I travel again .

29 September 2020
Unprompted review
Rated 5 out of 5 stars

Amazing service

Can't recommend these guys enough. Went above and beyond to get my things to me and were always available to help when needed. If you care about your stuff, then you need to choose these guys. Thank you so much for all your help 🙏⭐🌟⭐⭐🌟⭐

30 July 2020
Unprompted review
Rated 5 out of 5 stars

Excellent company! I would 100% recommend!

The quality of service and the quickness in receiving the shipped luggage (from 4,500 miles distance) was amazing! Everything arrived safely and I was shocked how quick it arrived. The tracking is excellent and the communication/customer service was brilliant too. I would 100% recommend!

8 July 2020
Unprompted review
Rated 5 out of 5 stars

Super helpful customer service

Super helpful customer service and my bags got from London to Australia in 10 days. The only downside was waiting for the window period for collection and the driver turned up on the stroke of 1630. But that’s just unlucky. I will definitely use AiroLuggage to move countries if I have to relocate again! Thank you!

25 June 2020
Unprompted review
AiroLuggage logo

Reply from AiroLuggage

Many thanks for the review, Miles.

We can see the bags were delivered in 4 working days as indicated on our website.

We look forward to you using our service soon.

Anna

Rated 5 out of 5 stars

Fast service, great support and easy to arrange.

I was looking to send some belongings back to the UK ahead of a move. Firstly, getting the quote was easy, I had had to submit a lot of personal details to other companies, but not with Airoluggage. Their quote came in as the lowest and the fastest on delivery time. Support from John in the office was great. Quick responses, and knowledgeable advice about customs etc. Definitely would use them again and recommend them to other.

22 June 2020
Unprompted review

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