AiroLuggage Reviews 159

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency, reliability, and ease of use, often highlighting the quick and seamless process from start to finish. The customer service is frequently described as excellent, with staff being helpful, polite, and responsive, providing clear communication and guidance throughout the shipping journey. Many reviewers appreciate the prompt replies and the peace of mind that comes from knowing their luggage is being handled professionally, even in complex situations like international shipping or lost bags. However, some customers also noted occasional issues with delivery times, where bags did not arrive on the promised date, leading to uncertainty and the need for follow-up. A few other people also felt that communication regarding collection times or changes to delivery addresses could be improved, and that they were sometimes left in the dark about the status of their shipment.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the efficiency and ease of both... See more

Service

Reviewers mention positive feedback about service, consistently describing it as excellent, efficient, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the constant contact and regular... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and quick... See more

Response time

Consumers find response times to be positive, with many reviewers consistently praising the prompt and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

They usually reply quick for any questions and their price is quite good, much cheaper than others. All the process was fast. Only con was they sent the labels last minute. But still I’d repeat.

Rated 4 out of 5 stars

Service is very quick, there was a small hiccup on both sides and they solved it professionally and efficiently

Rated 4 out of 5 stars

I was at first very suspect about using Airoluggage due to a very recent attempt to have my luggage returned from Germany which ended in total disaster from start to finish, there was a few moments wh... See more

Rated 5 out of 5 stars

Lost my bag in New York and it was only found after I had returned to UK. I struggled to arrange shipping then found Airoluggage who were a huge help from my initial questions though to guiding me t... See more


Company details

  1. Travel Agency

Information provided by various external sources

Your Luggage Delivered Door-2-Door. We collect your luggage from your home and deliver it straight to your hotel. It’s that simple – allowing you to breeze through the airport handsfree.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

159 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent service

Used AiroLuggage to send two big suitcases to Qatar and back again. Both times, they were super helpful, fast and made my life a load easier! Will definitely and already have recommended to others!

30 January 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent Service, Fast and Reliable. I got package from UK to Ukraine in under 3 days. They did follow up to see if I received.

The price is worth it. I rate them 10/10 stars. Definitely will use again.

10 November 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic, reliable, affordable

I have nothing but good things to say about AiroLuggage. My package was picked up on time, customer service was prompt and responsive when I was worried about not having a baggage tag, and the bag was delivered earlier than expected. The tracking was reliable and convenient, prices you cannot beat. I will 100% use this service again and cannot recommend it enough!

6 October 2020
Unprompted review
Rated 5 out of 5 stars

Airoluggage super service.

Airoluggage was fantastic in returning my heavy suitcase to the UK from Switzerland , after I suffered an accident which prevented me from being able to carry anything due to broken ribs . They picked up on time and delivered on time door to door using their courier . Cannot fault any of their service at all . Considering using them again to save myself the effort of carrying my own luggage when I travel again .

29 September 2020
Unprompted review
Rated 5 out of 5 stars

Amazing service

Can't recommend these guys enough. Went above and beyond to get my things to me and were always available to help when needed. If you care about your stuff, then you need to choose these guys. Thank you so much for all your help 🙏⭐🌟⭐⭐🌟⭐

30 July 2020
Unprompted review
Rated 5 out of 5 stars

Excellent company! I would 100% recommend!

The quality of service and the quickness in receiving the shipped luggage (from 4,500 miles distance) was amazing! Everything arrived safely and I was shocked how quick it arrived. The tracking is excellent and the communication/customer service was brilliant too. I would 100% recommend!

8 July 2020
Unprompted review
Rated 5 out of 5 stars

Super helpful customer service

Super helpful customer service and my bags got from London to Australia in 10 days. The only downside was waiting for the window period for collection and the driver turned up on the stroke of 1630. But that’s just unlucky. I will definitely use AiroLuggage to move countries if I have to relocate again! Thank you!

25 June 2020
Unprompted review
AiroLuggage logo

Reply from AiroLuggage

Many thanks for the review, Miles.

We can see the bags were delivered in 4 working days as indicated on our website.

We look forward to you using our service soon.

Anna

Rated 5 out of 5 stars

Fast service, great support and easy to arrange.

I was looking to send some belongings back to the UK ahead of a move. Firstly, getting the quote was easy, I had had to submit a lot of personal details to other companies, but not with Airoluggage. Their quote came in as the lowest and the fastest on delivery time. Support from John in the office was great. Quick responses, and knowledgeable advice about customs etc. Definitely would use them again and recommend them to other.

22 June 2020
Unprompted review
Rated 5 out of 5 stars

Great service amidst a world pandemic!

Received my box this morning, very happy that it is all in one piece and got it ahead of the estimated delivery for tomorrow, especially considering we are in the middle of a world pandemic and South Africa's borders are closed! Quick, easy, hassle-free booking process! Also after lots of research, found they had the cheapest rates, even cheaper than DHL which is the company that is used to ship the items!

John and Amy were great at answering my hundreds of questions! :)

Will definitely use again! Would recommend to any wanting to ship luggage around the world! Thanks guys!

11 June 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. Even during the pandemic this company has acted so professionally and efficiently. I was kept informed about collection and delivery. I will always use this company from now on and would highly recommend!

8 May 2020
Unprompted review

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