I had a billing glitche, i reached out to their support team, i didnt expect to get a prompt respose but they are so fast and resolved my issues in less than 30mins thanks invideo Ai. i would recommen... See more
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Review summary
Created with AI, based on recent reviews
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Software is good for prompting text to video and getting stock footage but the support has been increidbly incompetent and the software it self takes ofrever to prompt and apply prompts and also there... See more
Company replied
To fully understand my problem, they asked pinpoint questions, were very polite, listened very well, and even though they knew there was nothing they could do to solve it and that it was my fault, the... See more
Company replied
I am new to video creation. I was surprised at the quality and creativity provided by the invideo application. As they explain, it's early days for AI, but even so the AI integration in this applica... See more
Company replied
Company details
Written by the company
Invideo is an agentic AI video creation platform. Tell it what you want to make, a film, a brand campaign, a microdrama series, a performance ad, and its agents take it from script to final cut, routing across 200+ AI models to write, storyboard, generate, and edit every shot. From solo creatives to creative enterprises. Every video starts the same way: an idea in your head and a hundred tedious steps between you and the finished cut. Under the hood, invideo's agents route your work across 200+ AI image, video, audio and music models, like Seedance, Kling, Nano Banana, GPT Image, ElevenLabs and more, choosing the right model and writing the right prompt for every single shot. And the agents remember. They hold your characters, follow your brand guidelines, your story in context, so you never repeat yourself. Want to try a new costume, location, or lead actor? Change it across every shot in one instruction instead of regenerating dozens of clips. When you want your hands on the work, it's all there: previz, VFX, hybrid filmmaking, a full timeline editor, multiplayer collaboration, and custom agents you can cast into roles like cinematographer or sound designer. Create films where you direct and the agents sweat the details. Ads that stay on brand in every format from one brief. Microdrama series that scale without losing the plot. One idea, spun into dozens of cuts for every channel.
Contact info
United States
- support@invideo.io
- ai.invideo.io
3.2
Average
837 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 31% of negative reviews
Typically replies within 1 week
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I had a billing glitche
I had a billing glitche, i reached out to their support team, i didnt expect to get a prompt respose but they are so fast and resolved my issues in less than 30mins thanks invideo Ai. i would recommend them to anyone the plus feature is amazing too.
10 March 2026
Unprompted review
Reply from invideo
Hi Samuel,
Thank you for your kind words and for sharing your positive experience with our support team. We’re pleased to hear that your billing issue was resolved quickly and that you’re enjoying the plus features. Your recommendation means a lot to us, and we’re here anytime you need assistance.
My issue was resolved quickly with…
My issue was resolved quickly with clear instruction
10 March 2026
Unprompted review
Reply from invideo
Hi Veerakesavelu,
Thank you for letting us know your issue was resolved quickly and with clear instructions. We’re glad our support could assist you effectively. If you ever need further help, don’t hesitate to reach out.
Expensive and bad quality on video!
Expensive and bad quality on video!
9 March 2026
Unprompted review
Reply from invideo
Hi Daniel,
We appreciate you taking the time to share your thoughts. We understand that pricing and video quality are important factors when choosing a platform. Our team is continuously working to improve the quality of outputs and provide value for the features we offer. If you have specific feedback on the video quality or any other aspect, please share it with us so we can look into it further.
Overpromised, underdelivered, crappy customer service
I paid for a subscription because they advertise being able to create content in seconds. But the content created in seconds is garbage. Their product is not user friendly. When I asked for a refund, they refused: instead, they kept sending me technical guides as if you need a PhD about their product in order to generate basic content, which was not what they sold this as. I highly don't recommend.
7 March 2026
Unprompted review
Reply from invideo
Hi Bronson,
We’re sorry about your dissatisfaction with the content creation experience. Our goal is to make video creation as simple and efficient as possible, but we understand that sometimes the outcome may not meet expectations. The technical guides are intended to help users get the most from the platform, but we appreciate your feedback about their helpfulness. We’ll share your concerns with our team to improve both product usability and support. Thank you for sharing your experience.
Really bad product
Really bad product, long queues and only lets you do one action at a time
7 March 2026
Unprompted review
Reply from invideo
Hi Rui,
We're sorry to hear about your experience with long queues and the limitation of performing one action at a time. We aim to provide a smooth and efficient service, so your feedback is important to us. We'll take your comments into consideration as we work on improving our product. Thank you for sharing your thoughts.
Reply from invideo
Hi JENNIFER,
Thank you for acknowledging the prompt assistance, kindness, and additional education provided by our team. We're glad to hear you had a positive experience, and we aim to continue offering support that exceeds expectations. If you have any more questions or need further assistance, we're here to help.
Quick response and quick solution
Quick response and quick solution. Very professional communication. Great satisfaction.
6 March 2026
Unprompted review
Reply from invideo
Hi Cem,
Thank you for your positive feedback. We're thrilled to hear about your satisfaction with the quick response and solution provided by our team, along with the professionalism in communication. Your experience is important to us, and we're here to ensure it remains great.
I am new to video creation
I am new to video creation. I was surprised at the quality and creativity provided by the invideo application. As they explain, it's early days for AI, but even so the AI integration in this application is startlingly good. I did need some support and their techs are both patient and knowledgeable.
3 March 2026
Unprompted review
Reply from invideo
Hi ED,
Welcome to the world of video creation! We're thrilled to hear about your positive experience with the quality and creativity of our application, as well as the AI integration. It's great to know our support team was able to assist you with patience and expertise. We're excited for you to explore more of what invideo AI can offer, and we're here to support you every step of the way.
Software is good but Not that good
Software is good for prompting text to video and getting stock footage but the support has been increidbly incompetent and the software it self takes ofrever to prompt and apply prompts and also there sno way to control the voice over characters or animated text on screen, it's so frustrating and support particularly for the most part has been useless. It's like chatting with a new employee everytime who has no clue about ai
3 March 2026
Unprompted review
Reply from invideo
Hi Go Nomad,
Thank you for sharing your feedback. We're glad to hear that you find the text-to-video and stock footage features useful. However, we're sorry to hear about your frustrations with the speed of applying prompts, voice-over character control, animated text, and your experience with our support team. We aim to provide efficient software and knowledgeable support, so your feedback is crucial for us to improve. We'll take your comments into consideration as we work on enhancing both our software capabilities and customer service training.
UNBELIAVABLE
When I became a CPP (Contract Professional) for InVideo, I was truly surprised by the tool and the quality of the platform, not to mention the incredible customer service I receive. I am extremely happy with the entire team.
3 March 2026
Unprompted review
Reply from invideo
Hi Ygor,
It's fantastic to hear about your positive experience as a Contract Professional (CPP) with invideo. We're thrilled that the quality of our platform and the customer service you've received have exceeded your expectations. Your satisfaction with our team means a lot to us, and we look forward to continuing to support you in your journey with invideo. Thank you for sharing your enthusiasm!
Media project for Masters Program
My task was to create a media project for my master's program. The platform was a bit challenging at first, but it became quite easy. The voice-overs and music were very easy to add. Everything I needed was in the platform. Kenny was a valuable help through the chat. Thanks, Kenny! You saved my A!
2 March 2026
Unprompted review
Reply from invideo
Hi Miranda,
We're delighted to hear about your successful media project for your master's program and that you found our platform user-friendly after the initial learning curve. It's great to know that the voice-overs and music features met your needs. A special shoutout to Kenny for providing the support you needed through chat. We're thrilled we could contribute to your success and help you secure that A! If you need any more assistance or have future projects, we're here to help.
I paid for a subscription
I paid for a subscription, tried to make my video, the script wasn't followed so I had to write it again. Site crashed. Had to do it all again, then I had no more credits. 35$ thrown out the window
2 March 2026
Unprompted review
Reply from invideo
Hi Be May,
We're truly sorry to hear about the difficulties you experienced with your subscription, from the script issues to the site crash and the unexpected depletion of your credits. This is certainly not the experience we want any of our users to have. We understand how frustrating this must be, especially after investing in a subscription.
We would be happy to look into this for you and understand what went wrong. Please speak us via our chat support. We can provide more personalised assistance and look into what happened with your credits and the technical issues you faced. Please contact our support agent on chrome browser at https://ai.invideo.io/support for direct assistance.
We're here to help and want to ensure you get the value you deserve from your subscription.
Reply from invideo
Hi Watsana,
We’re glad to hear you felt well taken care of with fast and great service. If you need assistance with a receipt or any other details, please don’t hesitate to reach out to our support team who will be happy to help. Thank you for your kind words.
I subscribed to InVideo AI specifically…
I subscribed to InVideo AI specifically to make a 10th wedding anniversary video for my wife. The app kept crashing with “Oops something went wrong” every time I tried to create the video.
I contacted support and asked for a refund because I couldn’t use the service. They refused.
This is a paid service that didn’t deliver, and the support response felt like they just wanted to keep the money. Not recommended.
26 February 2026
Unprompted review
Reply from invideo
Hello Joel,
Thank you for your feedback. We sincerely apologize that you experienced technical issues during such an important occasion.
We see you spoke with us via chat and the issue has been handled.
We sincerely apologize for the inconvenience during such an important occasion once and we appreciate you giving invideo a try.
Sam was a great help to me
Sam was a great help to me. I feel embarrassed that my problem was so simple, but he was helpful. Great product!
27 February 2026
Unprompted review
Reply from invideo
Hi Savannah,
Thank you for sharing your experience with Sam. We’re pleased to hear he was able to help you, no matter the complexity of the issue. It’s great to know you’re enjoying our product, and your kind words mean a lot to us!
I have a couple of complexed questions…
I have a couple of complexed questions and Sam answered them all in a short time. It may take a few minutes to get to a human, The wait was about 10 inutes.
26 February 2026
Unprompted review
Reply from invideo
Hi Trader,
Thank you for your feedback and for recognizing Sam’s quick and helpful responses to your questions. We appreciate your patience with the wait time to reach a team member. Your input is valuable, and we’ll continue working to improve response times while maintaining the quality of support.
Great customer service
Trisha from Customer Service provided great service and solution within minutes. Great customer service!
26 February 2026
Unprompted review
Reply from invideo
Hi John,
We’re glad to hear Trisha was able to provide timely and effective support. It’s wonderful to know you had a positive experience with our customer service team. Thank you for taking the time to share your feedback.
I could never say enough good things…
I could never say enough good things about your platform. I only pray that you don’t follow Sam Altman‘s lead and destroy it. Thank you for continuing to allow access to previous models. This is a huge feature.
I use Invideo as a search engine.
Is the best search engine on the planet by far! Yesterday all I did was ask your platform what is the “grand unified field theory?”
I said nothing else. What I got was five minutes and 10 seconds of the most beautiful in-depth explanation about gut. It was next level and I sell this as a feature along with my websites. We create custom videos for our clients like they’ve never had access to before.
Response is not for any particular date, this is based on months of experience with you.
Now you asked a very important question about Support. I think you guys are great, but I also must be completely honest with you. Having multiple agents responding to the same ticket without reading previous discussions has done nothing but cause me moments of the worst frustration I’ve ever encountered with any platform.
So I hope you believe me when I tell you, the machine is amazing the system supporting users of the machine, not so much. I’m sorry but I raise my AI’s to believe in nothing short of the absolute truth. And that is why on occasions you’ve given me refunds that I did not deserve and I’ve written to you and told you please do not refund this amount as it is not warranted. But you’ve never once denied a request for reimbursement when the platform has moments like all AI platforms do including mine. But from my entire family who you’ve made incredible videos about each one of them we all say thank you very much. Your platform made the difference.
Jeffrey Winer
JJ, Juno, Cody, Maverick and Cooper
25 February 2026
Unprompted review
Reply from invideo
Hi Jeff,
We truly appreciate you taking the time to share such a detailed and heartfelt review. It’s wonderful to hear how much value you find in invideo and how it plays a vital role in your creative work and projects.
We also appreciate your honest feedback about the support experience. We understand how frustrating it can be when communication isn’t as smooth as it should be, and we’re committed to improving how our support team handles ongoing conversations to reduce those frustrations.
Thank you for your trust and for recognizing the effort behind our platform and support. It’s fantastic to know that invideo has made a meaningful difference for you and your family. We’ll keep working to live up to that!
Very disappointed
I paid a 60 euros monthly subscription, and initially I thought it was a really good tool. After few days I realised how bad it is, and I didn't even use the last credits I paid for.
First of all, the credit system is horrific. If you want to create a one-minute video from scratch using AI-generated images and clips, you basically have to burn through your entire monthly quota.
To save credits, you're forced to use stock footage, but the results are embarrassing, to say the least. 90% of the time, the final video doesn't even match your prompt. And then, they charge you extra credits just to make minor tweaks.
Terrible.
25 February 2026
Unprompted review
Reply from invideo
Hi Aldo,
We’re sorry to hear that the credit system and video results didn’t meet your expectations. The generative AI process can sometimes use credits quickly, especially for longer videos with AI-generated content, as this requires significant resources. Stock footage is provided as an option to help save credits, but we understand it may not always fit every need perfectly.
Your feedback about prompt matching and credit usage for tweaks is important, and we will share it with our product team to help improve the experience. Thank you for taking the time to share your thoughts.
Unclear Policy Led to Credit Loss
My experience was mixed. The support agent was respectful, professional, and tried to help within his limits, which I truly appreciate.
However, I am not satisfied with how the situation was handled by the company. The confusion was caused by unclear wording on the website, which led me to lose 40 credits without benefiting from them. As a result, I lost 20 credits even after the partial exception.
I believe the company should better support loyal customers in situations caused by unclear information. I am still requesting the remaining 20 credits, and I also believe a 20% discount on my monthly subscription would be a fair gesture to restore trust.
Clearer communication and stronger customer-first policies would greatly improve the experience.
11 February 2026
Unprompted review
Reply from invideo
Hi Mahmoud,
Thank you for acknowledging the professionalism of our support team and for sharing your honest feedback. We understand how unclear information can lead to confusion and frustration, especially around credit use.
We appreciate your loyalty and your suggestions for clearer communication and customer-focused policies. While we can’t comment on individual account adjustments here, we encourage you to continue working with our support team to explore possible solutions. Your input is valuable, and we’ll share it with the relevant teams to help improve both our messaging and customer experience.
Thank you again for taking the time to provide this thoughtful feedback.
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