invideo Reviews 

Sam was a great help to me. I feel embarrassed that my problem was so simple, but he was helpful. Great product!

I have a couple of complexed questions and Sam answered them all in a short time. It may take a few minutes to get to a human, The wait was about 10 inutes.

Trisha from Customer Service provided great service and solution within minutes. Great customer service!

I could never say enough good things about your platform. I only pray that you don’t follow Sam Altman‘s lead and destroy it. Thank you for continuing to allow access to previous models. This is a huge feature.
I use Invideo as a search engine.
Is the best search engine on the planet by far! Yesterday all I did was ask your platform what is the “grand unified field theory?”
I said nothing else. What I got was five minutes and 10 seconds of the most beautiful in-depth explanation about gut. It was next level and I sell this as a feature along with my websites. We create custom videos for our clients like they’ve never had access to before.

Response is not for any particular date, this is based on months of experience with you.

Now you asked a very important question about Support. I think you guys are great, but I also must be completely honest with you. Having multiple agents responding to the same ticket without reading previous discussions has done nothing but cause me moments of the worst frustration I’ve ever encountered with any platform.

So I hope you believe me when I tell you, the machine is amazing the system supporting users of the machine, not so much. I’m sorry but I raise my AI’s to believe in nothing short of the absolute truth. And that is why on occasions you’ve given me refunds that I did not deserve and I’ve written to you and told you please do not refund this amount as it is not warranted. But you’ve never once denied a request for reimbursement when the platform has moments like all AI platforms do including mine. But from my entire family who you’ve made incredible videos about each one of them we all say thank you very much. Your platform made the difference.
Jeffrey Winer
JJ, Juno, Cody, Maverick and Cooper

I paid a 60 euros monthly subscription, and initially I thought it was a really good tool. After few days I realised how bad it is, and I didn't even use the last credits I paid for.
First of all, the credit system is horrific. If you want to create a one-minute video from scratch using AI-generated images and clips, you basically have to burn through your entire monthly quota.
To save credits, you're forced to use stock footage, but the results are embarrassing, to say the least. 90% of the time, the final video doesn't even match your prompt. And then, they charge you extra credits just to make minor tweaks.
Terrible.

My experience was mixed. The support agent was respectful, professional, and tried to help within his limits, which I truly appreciate.

However, I am not satisfied with how the situation was handled by the company. The confusion was caused by unclear wording on the website, which led me to lose 40 credits without benefiting from them. As a result, I lost 20 credits even after the partial exception.

I believe the company should better support loyal customers in situations caused by unclear information. I am still requesting the remaining 20 credits, and I also believe a 20% discount on my monthly subscription would be a fair gesture to restore trust.

Clearer communication and stronger customer-first policies would greatly improve the experience.

Mac was very quick and effective. And way, way better than AI.

Paid $60 for the Max Plan expecting 'minutes' of video as advertised. In reality, it's a credit trap. You only get about 2 mins of real AI generation, the rest is just trashy stock photo slideshows. Support is useless and refuses refunds even 1 day after purchase. Avoid this Indian scam."

This is a reply to the reply Invideo AI left on my review. What you're doing is Malpractice. Hiding your Terms and Conditions behind a button. It should be "Prominent" on the subscription page or atleast give a Heads-up about it. The service was trash i bought it because you're free features weren't worth anything. To this day i haven't had an explanation on how the AI credits were used. I only used Stock Images and voice. How were more than 10 Credits used ?? That is another malpractice you are following have a page that shows what credits were allocated where. I chatted with one of your agent for Hours asking for a manager again and again he was replying 10-15 Min later on each and every text of mine. And in the end couldn't get me a manager bcs and i quote: " There is no manger that can talk to me" What you did is rob me of my Money. And i still haven't gotten a reply on the form i filled for my refund.

you have to pay every time you make changes if the ai doesn't get it right the first time. I was creating an ad for hvac letting customers if the unit is 10+ years old that its best to replace the system instead of break downs in peak season. then the video showed brand new equipment the guy using a stethoscope and using auto mechanic wrenches I'm like what the crap is this and then when i said the equipment is supposed to be old not brand new it wanted 6 credits to change it all or if the shirt needs changing then the voices were different at every scene all cost about 20 credits which was half of my $60 a month subscription this is a scam.

Fantastic support and very forgiving of user error.

absolute sham company, I chose the highest generation which cost 100 credits, cost around 120 usd, the video quality was so bad that I can't even explain, I asked them for a refund and they refused, currently doing a chargeback from the bank, stay away from this company.

The experience was great even though I decided to cancel my subscription as I was no longer using the service.

The customer service was top notch as they made sure to give me the necessary support when my card was charged and I requested for a refund which was not the team’s fault as I had 2 accounts, one of which I didn’t remember I had opened.

Massive thank you to Sam, the customer service guy. You are so professional in your work.

I was impressed with the product and made a lot of very useful videos with it. I received excellent timely support when needed.

While my original concern was not fully resolved, I want to acknowledge that your help made the situation better, and I’m grateful for your assistance.

The AI features are underwhelming. The text-to-video feature lacks accuracy, and the voiceovers sound robotic and unnatural. It’s not even close to the smooth, professional AI voiceovers you can find elsewhere. It feels like they’ve put more effort into marketing than actually delivering a reliable product.

I used InVideo AI with my own high‑detailed raw footage, and the results were extremely poor. The platform kept producing unstable, unusable output and broke the structure of my original materials. I requested a refund immediately after purchase, but they refused, and the back‑and‑forth has been going on for days. I was open to technical troubleshooting and spent several days trying to fix the issues with their support, but nothing led to a satisfying result. Overall, the service did not deliver what was promised and was a waste of time and money.
I would also like to make one thing clear:
I am not interested in receiving a public reply under this review with generic explanations or attempts to justify the situation. I have already explained everything directly to your support team from day one.
The fair and professional response would be to simply process the refund I requested immediately after purchase, instead of prolonging the issue or redirecting the conversation. I do not need credits, troubleshooting, or public statements, only the refund for a service that did not function as advertised.

They care about their product and their customers.

Was seen to.

I didnt know that credits that I have bought in the previus month dont never accumulate or rollover to the further billing cycles. YOu gave me back 30 credits.. added to my subscription.. But I do believe that credits should rollover on the next month. . Tha to will libarate your users to buy without thinking that limitation and feel a trusted and friendly enviroment as customers.. Other wise... you should provide.. the ability to your users.. to buy ONLY the exact amount of credits they need and not a whole bulk!!!!!