I'd tried 2 car insurance agents who both quoted me monthly payments well OUTSIDE my budget (Swinton & Churchill.) i was left thinking my age was against a more realistic quotation. THEN i looked agai... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Got a car insurance quote online but couldn't retrieve it once I'd saved it, however when I called age UK, she was able to retrieve this easily using my phone number, so I didn't have to answer the qu... See more
Company replied
Age UKTrading were fine, but I ended up talking to someone from LV It was all a bit rushed really, they asked a lot of question that werent relevant to me I was hapy with Age UKTrading , not so... See more
Company replied
Very good. The whole process was easier than I'd anticipated (I'm 86) and the two handlers on the two phone calls, on 20th and 23rd Feb I made were excellent in every way - pleasant, clear, patient wh... See more
Company replied
Company details
Written by the company
Age UK Trading is a brand name used by AgeCo Ltd, a company owned by Age UK. We offer products designed to help later life feel good, working with carefully-selected companies who are expert in their fields. As part of Age UK, we use our expertise in understanding the needs of older people to ensure products meet high standards and that customers are treated fairly so they can feel confident in their choices. Plus, our profits are donated to the charity to support its vital work – more than £14m in the last five years. Our range includes Car Insurance, Home Insurance, Travel Insurance, Motor Breakdown Cover , Personal Alarms, Incontinence protection, Stairlifts, Homelifts and Bathing solutions.
Contact info
Floor 7, One America Square, 17 Crosswall, EC3N 2LB, London, United Kingdom
- ageco.co.uk
4.7
Excellent
666 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick to answer calls, even at a busy time
Although the initial contact was at a very busy time, I soon got polite answers to my questions
12 March 2025
Unprompted review
Reply from Age UK Trading
Hello,
Thank you for sharing your experience with Age Co. We're very pleased you found the adviser polite and you got the answers you needed. We really do appreciate your feedback.
Kind regards,
Claire
I was addressed to Age LV by Which magazine
I was addressed to Age LV by an independent agent who understood my issue and could buy the car insurance easily
12 March 2025
Unprompted review
Reply from Age UK Trading
Hello
Thank you for letting us know that your issue was understood and that you have found it easy to purchase Age Co Car Insurance.
We really do welcome all comments from our customers and thank you for taking time to leave your review.
Kind regards
Jayne
+
quick service,cheaper than my other…
quick service,cheaper than my other insurer
19 March 2025
Unprompted review
Reply from Age UK Trading
Hello
Thank you for letting us know of your experience with Age Co Insurance services and we are pleased that you have found the premium more competitive.
We really do welcome all comments from our customers and appreciate that you have taken time to leave your review.
Kind regards
Jayne
I feel offering this product to the…
I feel offering this product to the elderly in the way it is marketed was helpful, thank you.
17 March 2025
Unprompted review
Very professional help
10 March 2025
Unprompted review
Reply from Age UK Trading
Hello
Thank you for taking time to leave us a review. I am pleased to know you found the service helpful and professional. We really appreciate your feedback.
Regards
Gemma.
Excellent service very friendly and…
Excellent service very friendly and helpful. Competitive prices would highly recommend.
10 March 2025
Unprompted review
Reply from Age UK Trading
Hello
I am pleased to learn you would recommend Age Co and that that the premium was competitive for you. We really appreciate you taking the time to let us know you found the service friendly and helpful, and thank you for your comments.
Regards
Gemma.
Easy telephone call
5 March 2025
Unprompted review
Reply from Age UK Trading
Hello,
Thank you for taking the time to share your experience with Age Co.
We're really pleased to hear that you found your telephone call to us an easy one, we're always grateful to receive feedback on our service.
Thank you once again.
Kind regards,
Claire
The understanding that elderly people…
The understanding that elderly people need to drive in order to shop and visit family, take dog to vets etc. thank you
26 February 2025
Unprompted review
Reply from Age UK Trading
Hello,
Thank you for kindly sharing your experience with Age Co.
We are very pleased to hear that you have found us understanding of your needs.
Age Co products and services aim to meet and exceed the requirements of our customers where possible, so that they may live as full a life as they are able, and we understand that retaining independence is a vital part of this.
Thank you for taking the time to leave your review today.
Kind regards,
Claire
Great Service
Helpful, efficient and friendly service. Gave me all the information I needed to make good choices
25 February 2025
Unprompted review
Reply from Age UK Trading
Hello
Thank you for letting us know of your experience with Age Co. We always strive to provide a first-class service for all our customer and glad to see you have been pleased.
We really do welcome all comments from our customers as this helps us to monitor our products and service. Thank you for taking time to leave your review for us.
Kind regards
Jayne
Happy experience
I wasn’t bombarded with lots of irrelevant questions and felt confident that I was buying the right cover for me.
24 February 2025
Unprompted review
Reply from Age UK Trading
Hello
Thank you for letting us know about your experience with Age Co and that you are happy with the product you have purchased.
We really do value all comments from our customers and appreciate you taking time to leave your review for us.
Kind regards
Jayne
Reply from Age UK Trading
Hello
Thank you for taking to to rate us in your review. We really appreciate your feedback.
Regards
Moira
The LV people make you feel like a family member and that cultivates a sense of belonging
Best reception
25 February 2025
Unprompted review
Reply from Age UK Trading
Hello
Thank you for taking time to leave us a review. I am pleased to learn you you were happy with the service you received for our product provided by LV. We really appreciate your feedback.
Regards
Moira
Excellent price for car insurance for…
Excellent price for car insurance for an 86 year old driver. I did not feel that I was getting ripped off by other companies who quoted ridiculous prices for the same product.
Thankyou Age Co. and L V.
23 February 2025
Unprompted review
Reply from Age UK Trading
Hello
Thank you for taking time to leave us a review. I am pleased to learn that you were very happy with the premium for Age Co Car Insurance. We really appreciate your feedback.
Regards
Moira
everything went well an speedily
11 February 2025
Unprompted review
Reply from Age UK Trading
Hello
Thank you for taking time to let us know of your experience with Age Co. We really do welcome all comments from our customers and I am glad everything went well for you.
Kind regards
Jayne
To be able to speak to someone on the phone!
To be able to speak to someone on the phone that is answered straight away and also knows what they are talking about is priceless ! We will be back for our other car and as your man suggested we will be in touch for our house insurance. Thank you so much.
8 February 2025
Unprompted review
Reply from Age UK Trading
Hello,
We really appreciate you letting us know you were happy with the service you received when calling about your Age Co Car Insurance.
We welcome all comments and thank you for taking the time to leave us a review.
Kind Regards,
Gemma.
2 new policies sorted, 1 call.
All sorted with 1 phone call after I had filled in quote details on-line (2 policies). Only adverse comment is that I was transferred to several different departments/staff and there appeared to be some confusion as to who dealt with Age Co accounts.
12 February 2025
Unprompted review
Reply from Age UK Trading
Hello
I am pleased to know you were able to sort out both policies during one phone call, after completing the details online. We really appreciate you taking the time to leave us a review and thank you for making us aware of your experience. Your comments have been noted.
Regards,
Gemma.
Easy and fast service
Ease of doing organising and details, great call handler, pleasure to interact with them.
1 February 2025
Unprompted review
Reply from Age UK Trading
Hello
Thank you for taking time to leave us a review. We are pleased to learn you found the process easy and the call handler made your experience a pleasure. We really value your feedback and thank you for your kind comments.
Regards
Moira
Was on hold for awhile but my queries…
Was on hold for awhile but my queries were dealt with and resolved quickly
10 February 2025
Unprompted review
Reply from Age UK Trading
Hello
Thank you for taking time to leave us a review. We are pleased to learn that once your call was answered the agent dealt with your query efficiently. We really value your feedback.
Regards
Moira
a very quick and easy service and nice…
a very quick and easy service and nice people to talk to
8 February 2025
Unprompted review
Reply from Age UK Trading
Hello
Thank you for taking time to leave us a review. We are pleased to learn that you found the service to be quick and easy and thank you for your kind comments regarding the agents you spoke to. We really appreciate your feedback.
Regards
Moira
This company is head & shoulders above most in the market
This company is head & shoulders above other companies. They are helpful, understanding, efficient And very competitive prices! In addition they cater for older drivers & do not push up price because of age. Thoroughly recommend
6 February 2025
Unprompted review
Reply from Age UK Trading
Hello
Thank you for taking time to leave us a review. We are pleased to receive your kind comments regarding the service provided and that the pricing was very competitive. We really value your feedback.
Regards
Moira
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