I'd tried 2 car insurance agents who both quoted me monthly payments well OUTSIDE my budget (Swinton & Churchill.) i was left thinking my age was against a more realistic quotation. THEN i looked agai... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Got a car insurance quote online but couldn't retrieve it once I'd saved it, however when I called age UK, she was able to retrieve this easily using my phone number, so I didn't have to answer the qu... See more
Company replied
Age UKTrading were fine, but I ended up talking to someone from LV It was all a bit rushed really, they asked a lot of question that werent relevant to me I was hapy with Age UKTrading , not so... See more
Company replied
Very good. The whole process was easier than I'd anticipated (I'm 86) and the two handlers on the two phone calls, on 20th and 23rd Feb I made were excellent in every way - pleasant, clear, patient wh... See more
Company replied
Company details
Written by the company
Age UK Trading is a brand name used by AgeCo Ltd, a company owned by Age UK. We offer products designed to help later life feel good, working with carefully-selected companies who are expert in their fields. As part of Age UK, we use our expertise in understanding the needs of older people to ensure products meet high standards and that customers are treated fairly so they can feel confident in their choices. Plus, our profits are donated to the charity to support its vital work – more than £14m in the last five years. Our range includes Car Insurance, Home Insurance, Travel Insurance, Motor Breakdown Cover , Personal Alarms, Incontinence protection, Stairlifts, Homelifts and Bathing solutions.
Contact info
Floor 7, One America Square, 17 Crosswall, EC3N 2LB, London, United Kingdom
- ageco.co.uk
4.7
Excellent
666 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I found the experience rewarding as I…felt I was valued
I found the experience rewarding as I felt Age Uk caller was understanding and helpful
22 May 2025
Unprompted review
Reply from Age UK Trading
Hello
Thank you for taking time to let us know about your experience with us and I am pleased that you feel understood and valued.
We always strive to provide a first-class service for all our customers and I am glad this has been your experience. Thank you again for leaving your review for us.
Kind regards
Jayne
Be prepared in case you have to speak to the worst employee ever
I guess all companies have good and bad staff. I found both at Age Co. Salesman was excellent and provided balanced guidance and prices. But after that, it went really wrong. If I hadn't already cancelled the other tendering firm, I would have gone back to them because the Age Co employee that I dealt with in the "sales" team was truly awful - so bad that he virtually accused me of lying and I was so stunned that the phone call ended suddenly. Supply and installation of stair lift by Handicare was excellent. My advice? Look elsewhere.
Update. Experience taken on board by Jayne who has soothed my irate brow and promised to investigate! Thanks, Jayne.
19 May 2025
Unprompted review
Reply from Age UK Trading
Hello
Thank you for letting us know about your experience with Age Co and I am sorry to learn that the salesperson was awful. We do always strive to provide a first-class service for all our customers and I am sorry this has not been your experience.
Please allow me to reassure you that we welcome all comments from our customers as this helps us to address any issues and improve our service wherever possible. We would like to discuss this matter with you further, so please contact us directly at Customer.Relations@ageco.co.uk or call us on 0800 055 6205 (lines are open Monday to Friday 10.00 - 16.00)
Once again, thank you for leaving your review for us and we look forward to hearing from you again soon.
Kind regards
Jayne
Excellent price
Excellent price, comprehensive insurance. An intrusive amount of (in my opinion) information require for my named driver.
6 May 2025
Unprompted review
Reply from Age UK Trading
Hello
Thank you for leaving your review about Age Co Car Insurance and letting us know that you are pleased with the premium and the level of insurance cover provided.
I am sorry you feel the information required for your named driver was intrusive and I am sorry for any distress this has caused you. Please be assured that I have shared your comments with our management team.
If you would like to discuss this matter with us, please contact us directly at Customer.Relations@ageco.co.uk or call us on 0800 055 6205 (Lines are open Monday to Friday 10.00 to 16.00)
Kind regards
Jayne
Reply from Age UK Trading
Hello
Thank you for taking the time to leave Age Co a review. We are pleased to learn you found the agents helpful, and that everything was easy to understand.
We really value all feedback from our customers and appreciate your comments.
Kind regards,
Gemma.
Best quote by far!
Very straight forward website and very helpful on the phone. The car insurance quotation offered saved me some £90 when compared to my present car insurance company’s renewal offer.
6 May 2025
Unprompted review
Reply from Age UK Trading
Hello
Thank you for taking the time to leave a review for Age Co. We really appreciate you letting us know you found the website straightforward and the service helpful over the phone. I am pleased to learn you found the premium was competitive for you.
Kind Regards
Gemma.
House insurance
Insurance all sorted and quick. Good value ,compared to many other I surance companies.
2 May 2025
Unprompted review
Reply from Age UK Trading
Hello,
We really appreciate you letting us know you were able to sort your insurance quickly and that you found Age Co Insurance good value.
We welcome all comments and thank you for taking the time to leave us a review.
Kind Regards,
Gemma.
Reply from Age UK Trading
Hello
Thank you for taking the time to leave a review for Age Co. I am pleased you found the service helpful.
Kind Regards,
Gemma.
Reply from Age UK Trading
Hello,
We're very pleased to hear that you found our staff helpful, and the quotes you received were realistic in price.
We really appreciate you taking the time to share your experience with Age Co and thank you for your comments.
Kind regards,
Claire
Charging delivery twice for the same order
I like their products however watch out for being charged delivery for each item you order. To I ordered one item and eent through the checkout paying the delivery rate.
Then you get the option to continue shopping I placed another item for which another delivery was charged. This is not the first time this has happened. In the past it has came in the same box. Folks beware. I am surprised that a company like this do this.
26 April 2025
Unprompted review
Reply from Age UK Trading
Hello
Thank you for your review. I am sorry to learn that you experienced issues when placing your order and you have been charged a delivery fee for each item ordered.
When ordering online the website should recognise that an item has been added to the basket and give you the option to add more items to your order before making payment. I am sorry if this was not the case when you placed your order and thank you for drawing this to our attention.
Please be assured that I have shared your feedback with our product partner, Vivactive, so they can review your experience and they may contact directly in response. In the meantime, if you would like to speak with Vivactive please call 0800 046 1501, lines are open 9am to 5pm Monday to Friday (excluding bank holidays).
Thank you again for your review. While I have shared your experience with Vivactive, please do not hesitate to contact our Customer Relations team if we can be of any further assistance. You can email us at customer.relations@ageco.co.uk or call 0800 55 6205 (lines are open 10am to 4pm Monday to Friday, excluding bank holidays).
Kind regards
Victoria
The agent that helped she was great…on
The agent that helped she was great kind knew what she was doing explained ut all properly lovely person so helpful I give her A1000percent fir all she did fir ne she didn't rush ne abd was super kind she deserves a needle fir what she's done fir me and saved ne having ti pay an insurance that u couldn't afford ir be bullied into needs mire like her xx she's a gild wee person elderly need mire like her she gave me confidence. Thank her from please
17 April 2025
Unprompted review
Reply from Age UK Trading
Hello
Thank you for letting us know about your experience when purchasing Age Co Insurance. We always strive to provide a first-class service for all our customers and I am pleased this has been your experience.
We really do appreciate all comments from our customers and would like to thank you for taking time to leave your review for Age Co.
Kind regards
Jayne
car car insurance for over 85's
Able to put me in touch with car insurance for the over 85's with minimum fuss.
19 April 2025
Unprompted review
Reply from Age UK Trading
Hello
Thank you for taking time to leave us a review about Age Co Car Insurance. I am pleased you found the service straightforward and we really appreciate your feedback.
Regards
Gemma.
Tom Whittle took his time to explain…
Tom Whittle took his time to explain all the relevant points to myself Mrs J Martin , we will definitely use this service again thannk you
15 April 2025
Unprompted review
Reply from Age UK Trading
Hello
Thank you for letting us about your experience with Age Co. We always strive to provide a first-class service for all our customers and I am pleased this has been your experience. I shall ensure that feedback is provided to Tom.
Once again, we really do welcome all feedback from our customers and thank you for taking time to leave your review.
Kind regards
Jayne
Age UK is great for insurances
They were so helpful and price wise compete very well.
11 April 2025
Unprompted review
Reply from Age UK Trading
Hello
Thank you for letting us know of your experience with Age Co. We always strive to provide a first-class service for all our customers and I am pleased this has been your experience.
We really do welcome all comments from our customers and thank you for taking time to leave your review for us.
Kind regards
Jayne
Really Great Experience
I received a leaflet from Age Co through my letterbox re insurance. I had been looking at other companies for contents only insurance and their sites were so complicated I gave up. Age Co use LV I contacted them and got to speak with a very nice person who was kind and patient with me and purchased a policy from them.
9 April 2025
Unprompted review
Reply from Age UK Trading
Hello,
Thank you for your generous review of Age Co Insurance.
We're really pleased to hear that you spoke with an adviser who was both kind and patient.
Your feedback is very valuable to us and we really appreciate you taking the time to share your experience today.
Kind regards,
Claire
Excellent Service
A most helpful and efficient representative who explained everything very clearly
10 April 2025
Unprompted review
Reply from Age UK Trading
Hello
Thank you for letting us know about the service you have received from Age Co. We always strive to provide a first-class service for all our customers and I am pleased this has been your experience.
We really do welcome all feedback from our customers and appreciate you leaving your comments for us.
Kind regards
Jayne
Just really helpful staff.
8 April 2025
Unprompted review
Reply from Age UK Trading
Hello
Thank you for letting us know that you have found the staff at Age Co really helpful. We always strive to provide a first-class service for our customer and glad to hear this has been your experience.
We really do value all comments from our customers and thank you for taking time to leave your review of Age Co.
Kind regards
Jayne
Exceptional value !!!
You were great in providing a insurance cost within reasonable limits.
It felt that you were on the side of the older driver where elsewhere motor insurance at an affordable cost appears difficult to find.
Thankyou
7 April 2025
Unprompted review
Reply from Age UK Trading
Hello,
Thank you so much for your very kind feedback about the Age Co Car Insurance offering.
We're really pleased that you found us to be 'on the side of the older driver' and affordable too.
We look forward to assisting you again in the future, and thank you again for choosing Age Co.
Kind regards,
Claire
Helpful and competitively priced
6 April 2025
Unprompted review
Reply from Age UK Trading
Hello
Thank you for letting us know about your experience with Age Co. We are pleased that you are happy with the premium and the service you have received.
We really do welcome all comments from our customers and appreciate that you have taken time to leave your review.
Kind regards
Jayne
My experience was easy to…undertake and straight forward...
My experience was easy to understand...straight and plain speaking...
17 March 2025
Unprompted review
Reply from Age UK Trading
Hello
Thank you for letting us know that you have been pleased with the service you have received from Age Co and that you have found it straightforward.
We really welcome all comments from our customers and appreciate your feedback.
Kind regards
Jayne
It was easy to arrange our car…
It was easy to arrange our car insurance.
It was the first time that I'd had to do it, so felt very flustered to start with, but the agent was clearly spoken and listened to my questions, giving clear answers.
I would recommend. In fact I have already recommended LV car insurance to some family members.
Thank you
24 March 2025
Unprompted review
Reply from Age UK Trading
Hello,
Thank you so much for taking the time to share your experience with Age Co Car Insurance.
We're really pleased to hear that you had a helpful and pleasant call with the Adviser, and thank you for recommending the Car Insurance to your family members - that is very kind of you.
Kind regards
Claire.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.