Armed Forces Financial Services Reviews 

106
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Dianne has been brilliant from start to finish. She kept us updated throughout the whole mortgage process and made everything easy to understand, even when things got stressful. Her communication... See more

Company replied

Rated 5 out of 5 stars

We honestly couldn't recommend Dianne enough. She made our whole remortgage process so easy from start to finish and was always quick to respond whenever we had any questions. Everything was dealt wit... See more

Company replied

Rated 5 out of 5 stars

We had a great experience with Dianne from Armed Forces Financial Services and wouldn’t hesitate to recommend. She was brilliant throughout our house purchase, which could easily have been very s... See more

Company replied

Rated 5 out of 5 stars

After 16 years in the RAF and eight house moves in SLA, we finally bought our first house with help from Dianne Kerry, our mortgage advisor from AFFS. We would be so lost without her professiona... See more

Company replied

Company details

  1. Mortgage Broker
  2. Armed Forces Association
  3. Financial Consultant
  4. Insurance Broker

Written by the company

Military Mortgage & Protection Advice Established by Ex Forces for the Armed Forces. AFFS specialise in providing expert Military Mortgage and Protection advice to HM Armed Forces, Veterans and Military Families. Our mission is to provide simple, clear and straight forward financial advice to service personnel, veterans and their families to improve their financial future.


Contact info

4.9

Excellent

TrustScore 5 out of 5

106 reviews

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4.9

All reviews

(106)

31 reviews in the last 12 months

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Rated 5 out of 5 stars

Diane has been amazing with helping my…

Diane has been amazing with helping my purchase of an auction property using a mortgage. She was fast in all her responses and went the extra mile with helping me. I would highly recommend her! Thank you for everything!

23 October 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic. Took time to care for our circumstances and advise us appropriately, even at cost to their commission. Highly recommended and we will use them again.

15 August 2024
Unprompted review
Armed Forces Financial Services logo

Reply from Armed Forces Financial Services

Thank you Matt :)

Rated 5 out of 5 stars

Outstanding service and communication

Dianne continues to do a fantastic job in sorting out our mortgage this time for house move. It took a while to get to move date but she continued to ensure we had the best offer and would always answer swiftly our questions.

Absolutely recommended and will continue to use for all out financial needs.

12 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service. Highly recommended.

Dianne and the team are great at what they do. They take the hassle out of finding a mortgage and have in-depth expertise for speciality cases with the Armed Forces and their help to buy scheme. Highly recommended!

9 July 2024
Unprompted review
Armed Forces Financial Services logo

Reply from Armed Forces Financial Services

Much appreciated Matt, thank you :)

Rated 5 out of 5 stars

Superb personal service

Superb personal service. Understood our needs and situation in perfect detail and made the process very simple. Would highly recommend Dianne Kerry and the AFFS team, and I have done numerous times.

17 July 2023
Unprompted review
Rated 5 out of 5 stars

I would definitely recommend AFFS

I would definitely recommend AFFS. Dianne Kerry was absolutely brilliant. She was very efficient, professional and friendly and went above and beyond to provide an excellent service.

7 May 2024
Unprompted review
Rated 5 out of 5 stars

Dianne was absolutely fantastic!

Dianne was absolutely fantastic. As first time buyers, we needed a lot of guidance in regards to applying for a mortgage and the house buying process in general. Dianne was always more than happy to provide us with any advice that we needed. She did all of the heavy lifting in applying for mortgages on our behalf and the expertise that she has is incredible. I will definitely be recommending her to everybody and will be using her again when our fixed term comes to an end.

15 May 2024
Unprompted review
Rated 5 out of 5 stars

First time buyer.

Dianne was very helpful for a first time buyer who really didn't have a clue. Explained everything in easy to understand terms and was always available if I had questions or queries.

1 May 2024
Unprompted review
Rated 5 out of 5 stars

Another excellent remortgage service

I have been using affs since i purchased my house in 2017 and the service continues to be A+.
Dianne Kerry has been my adviser and honestly i cannot thank her enough for how she continues to make the remortgage process simple and less stressful for me. She handles everything on my behalf and always gives me detailed instructions if i need to complete any documentation. I have just recommended her to a friend of mine who is due to remortgage.

1 March 2024
Unprompted review
Armed Forces Financial Services logo

Reply from Armed Forces Financial Services

Thank you :)

Rated 5 out of 5 stars

Re-mortgage service.

Once again a superb service from Dianne, helping us to navigate the process and secure the best available rate for our re-mortgage.

2 January 2024
Unprompted review
Armed Forces Financial Services logo

Reply from Armed Forces Financial Services

Thank you :)

Rated 5 out of 5 stars

Dianne is amazing and works like lightening!

Dianne provided us with a completely exceptional service!

We were first time buyers, with one of us being in the Army Reserves and receiving fluctuating pay. Other brokers had told us that our income situation was complicated and had also told us to expect the mortgage approval process to take at least a month.

Dianne completely understood our situation immediately and our mortgage was approved in matter of days. We still do not know how she did it! We found a property we didn't want to miss and without Dianne I think we might have missed it.

Dianne responded to all emails extremely promptly and was always available via email early in the mornings which suited my schedule.

Thank you Dianne!

1 October 2023
Unprompted review
Armed Forces Financial Services logo

Reply from Armed Forces Financial Services

Thank you for taking the time to leave review, much appreciated :)

Rated 5 out of 5 stars

Great service, especially for UK armed forces

Dianne really helped us out getting a mortgage. Currently deployed outside the UK and unable to access mortgages she understood our situation and was able to offer a great service. So superb at responding and offering advice, would highly recommend.

1 July 2023
Unprompted review
Rated 5 out of 5 stars

I have used AFFS for my mortgage for…

I have used AFFS for my mortgage for the past 5 years, it has been such a easy process and no stress involved Dianne does everything for us and keeps you on track so you never miss anything would highly recommend to anyone who’s looking for a mortgage.

14 July 2023
Unprompted review
Rated 5 out of 5 stars

I have used AFFS for my mortgage for…

I have used AFFS for my mortgage for the past 5 years, it has been such a easy process and no stress involved Dianne does everything for us and keeps you on track so you never miss anything would highly recommend to anyone who’s looking for a mortgage.

14 July 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing experience from…

Absolutely amazing experience from beginning to end. Great advice, great product selection. Totally recommended. 👍👍👍

27 June 2023
Unprompted review
Armed Forces Financial Services logo

Reply from Armed Forces Financial Services

Thank you Jamie :)

Rated 5 out of 5 stars

Diane is the only good thing in the…

Diane is the only good thing in the whole experience of buying a property. Diane took me from having an 80% deposit but no one being able to help to having a mortgage within a week. She has been the only constant positive in what has been a quite frankly torturous experience in buying a property.

16 June 2023
Unprompted review
Armed Forces Financial Services logo

Reply from Armed Forces Financial Services

Thank you :)

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