Thickbroom Mortgages Reviews 102

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Thickbroom Mortgages deserve every bit of the full 5 stars. Buying a house is supposed to be one of the most stressful things you'll do, but not in this case. Laura was extremely helpful in sorting me... See more

Rated 5 out of 5 stars

Steve and Laura were absolutely fantastic with helping us navigate the complex and scary world of mortgages. They helped break down the process and guide us, no question every considered silly. They w... See more

Rated 5 out of 5 stars

We've used Mutatio Mortgages twice now for our re-mortgage, Laura has always made the process very smooth and clear, spending time with us to understand what product would be suitable for us and any p... See more

Rated 5 out of 5 stars

Laura was absolutely fantastic helping me navigate the complex and scary world of mortgages. She broke down the process, no question ever considered silly. Extremely thankful for her input as I sit h... See more

Company details

  1. Mortgage Broker
  2. Insurance Broker

Written by the company

Whether you’re buying your first home, investing in buy-to-let, navigating self-employment and complex incomes or exploring second home options, our expert advisers guide you through the process from first query to final signature. We also advise on tailored business and personal protection solutions; from life cover for directors and key employees, to income protection and shareholder insurance, Thickbroom Mortgages help safeguard what matters most. We also facilitate income protection, business continuity and your family’s financial future, giving you peace of mind in rapidly changing times.


Contact info

4.9

Excellent

TrustScore 5 out of 5

102 reviews

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Rated 5 out of 5 stars

Re-mortgage

A mutual friend originally gave me Steve’s number, spoke to Steve and then about 3 months before my mortgage was due to expire, he came to see me and we discussed all my re-mortgage options, after making my decision Steve arranged everything, Steve was very thorough and professional throughout the process so I cannot recommend him highly enough if you are looking for sound, professional advice

27 May 2026
Unprompted review
Rated 5 out of 5 stars

As good as it gets.

Thickbroom Mortgages deserve every bit of the full 5 stars. Buying a house is supposed to be one of the most stressful things you'll do, but not in this case. Laura was extremely helpful in sorting me out with a mortgage. Right from the beginning I was thoroughly supported. She was always a step ahead (if not several) and answered every query I had very promptly indeed. It's quite rare to come away knowing you made the absolute right decision in using a company, but I have done, and will be recommending Laura and Thickbroom Mortgages to anyone who is seeking mortgage advise. If you're experience is even half as good as mine has been, you'll be very pleased. Thank you again Laura!

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Remortgage

Laura quickly got a grasp of our requirements and presented a variety of options. Laura has been supportive and responsive throughout the process we had a great experience.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Would not hesitate to recommend.

Steve and Laura supported me through the purchase of my first home, which initially felt like a very daunting step. I can honestly say they made the entire process feel straightforward and manageable.
They were both incredibly friendly, approachable, and supportive throughout, guiding me every step of the way. Steve was always available to answer any questions I had, whether by phone or email, which gave me real confidence during the process.
I wouldn’t hesitate to recommend them to anyone looking for a mortgage advisor, their professionalism and genuine care made all the difference.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Steve and Laura were amazing.

Steve and Laura were amazing, they listened to everything I said and what I needed, and sorted everything out for me very quickly, it was so smooth and easy with everything done either over the phone or face to face in the comfort of my own home. Highly recommended, will definitely use them again when I need to sort out the mortgage again.

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Laura has been amazing!

Laura has been amazing, frequent communications and always available to answer any questions we may have. I highly recommend Laura to anybody who is scared to take the leap into the property ladder.

27 October 2025
Unprompted review
Rated 5 out of 5 stars

Steve has saved me a fortune on listed…

Steve has saved me a fortune on listed buildings insurance, I’m talking about a lot of money…
But in addition he is so helpful, rang me on a Saturday morning, did everything above and beyond. I’m very pleased and highly recommend

6 October 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Laura has been absolutely fantastic throughout the whole process no query was too much trouble! Communication has always been clear! Would definitely recommend Laura at Thickbroom mortgages!

8 October 2025
Unprompted review
Rated 5 out of 5 stars

First class service

My house is held in trust for the children, it's hard to find a insurance Co that will insure properties in trust, Steve was recommended to me to arrange insurance, the service I received was great first class communication, Steve sorted out cover for me with no problems at all at a good price with a well known company, so I would definitely recommend Steve measures and this company.

6 October 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service!

Laura at Thickbroom/Mutatio Mortgages was incredibly supportive throughout the whole mortgage process.. Questions were answered incredibly quickly, in detail, and I felt guided and supported throughout the whole process as a first time buyer - I would highly recommend!

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Steve was great

Steve was great, very helpful and managed to sort out a good price insurance for a trust. Highly recommended

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Home insurance

What a nice Guy Steve is. He was more than helpful. I fully recommend him.
He sorted my home insurance out in a matter of hours. Also it was a very competitive price. I will be using him for future business. Thank you.

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Phenomenal service and help getting a mortgage

Laura was absolutely fantastic helping me navigate the complex and scary world of mortgages. She broke down the process, no question ever considered silly. Extremely thankful for her input as I sit here now in my new home. I will definitely be using her again and recommending them to friends and family. Thank you so much

8 February 2025
Rated 5 out of 5 stars

Steve is a Star

Hi Having just found out that the company I had my house insured with did not cover property in Trust, I was somewhat perturbed.
I did make some searches myself but could soon see it wasn’t going to be easy. However, I was introduced to Steve and immediately I was impressed by his friendly, confident and efficient manner. Within 24 hrs he came up with a solution and we soon had a new policy in place. I feel so much better and will sleep better tonight. Well done and Thank You Steve

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic team and service

Steve and Laura were absolutely fantastic with helping us navigate the complex and scary world of mortgages. They helped break down the process and guide us, no question every considered silly. They were extremely responsive and gave a wide range of options to suit our current needs and lifestyle. Extremely thankful for their input as we sit here now in our new home. We will definitely be using them again and recommending them to friends and family. Thank you so much

15 May 2025
Unprompted review
Rated 5 out of 5 stars

Mutatio helped me find an affordable mortgage as a first time, solo buyer

I am a first time, solo buyer so I knew finding a mortgage could be tricky. Laura was fantastic throughout the whole process, always keeping me updated and proposing the different avenues I could take and the benefits/ cons of each option. Once we had decided on a mortgage, Laura drafted all the paperwork extremely quickly. At this point before submission, there was a lender who had changed their rates to offer me a more affordable solution, which I decided to go with instead. Even after all her previous work, Laura did not hesitate to draft a new application with my new lender of choice and she had it submitted and returned the next morning.
I really feel like my requirements, for example my monthly budget as a solo buyer, were taken into consideration and bespoke mortgage options were offered to me through Mutatio that I would not have found myself. Having an array of options helped me understand and make an informed choice, and I felt supported the whole time.

I would definitely recommend Laura and the services Mutatio Mortages offer, and will be using them for any future house purchases.

Thank you Laura, and Mutatio Mortgages, for helping me buy my first home.

16 July 2025
Unprompted review

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