Armed Forces Financial Services Reviews 

106
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Dianne has been brilliant from start to finish. She kept us updated throughout the whole mortgage process and made everything easy to understand, even when things got stressful. Her communication... See more

Company replied

Rated 5 out of 5 stars

We honestly couldn't recommend Dianne enough. She made our whole remortgage process so easy from start to finish and was always quick to respond whenever we had any questions. Everything was dealt wit... See more

Company replied

Rated 5 out of 5 stars

We had a great experience with Dianne from Armed Forces Financial Services and wouldn’t hesitate to recommend. She was brilliant throughout our house purchase, which could easily have been very s... See more

Company replied

Rated 5 out of 5 stars

After 16 years in the RAF and eight house moves in SLA, we finally bought our first house with help from Dianne Kerry, our mortgage advisor from AFFS. We would be so lost without her professiona... See more

Company replied

Company details

  1. Mortgage Broker
  2. Armed Forces Association
  3. Financial Consultant
  4. Insurance Broker

Written by the company

Military Mortgage & Protection Advice Established by Ex Forces for the Armed Forces. AFFS specialise in providing expert Military Mortgage and Protection advice to HM Armed Forces, Veterans and Military Families. Our mission is to provide simple, clear and straight forward financial advice to service personnel, veterans and their families to improve their financial future.


Contact info

4.9

Excellent

TrustScore 5 out of 5

106 reviews

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4.9

All reviews

(106)

31 reviews in the last 12 months

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Rated 5 out of 5 stars

Dianne was amazing

Dianne was amazing! Super helpful and made everything so easy for us! By far the best decision we made going with armed forces financial.

3 June 2025
Unprompted review
Armed Forces Financial Services logo

Reply from Armed Forces Financial Services

Many thanks :)

Rated 5 out of 5 stars

First Time Buyer - Mortage Advice

Throughout our application process, Dianne went above and beyond to ensure that our respective needs were met.

She was Professional, informative and knowledgeable.

She also took the time to explain the Mortage/Life Insurance process to us when we had any queries/questions.

I would highly recommend AFFS to anyone in the Armed Forces buying a property.

22 May 2025
Unprompted review
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Reply from Armed Forces Financial Services

Very much appreciated, thank you :)

Rated 5 out of 5 stars

We highly recommend AFFS and Dianne

We highly recommend AFFS and Dianne! Her expertise and responsiveness throughout the entire home-buying process, including mortgage advice and life insurance, were invaluable. She always got back to us quickly and was very thorough, making the whole experience much less stressful. Thank you, Dianne 😊

9 May 2025
Unprompted review
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Reply from Armed Forces Financial Services

Thank you :)

Rated 5 out of 5 stars

Highly recommend AFFS

Highly recommend AFFS, Dianne has been amazing throughout the whole process of buying our home from mortgage advice and assistance to life insurance. She was always so quick in getting back to us in regards any queries we had along the way and made the whole process so much less stressful. Thank you

8 May 2025
Unprompted review
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Reply from Armed Forces Financial Services

Thank you :)

Rated 5 out of 5 stars

Great comms

Great comms, very helpful, highly reccomend

11 April 2025
Unprompted review
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Reply from Armed Forces Financial Services

Thank you :)

Rated 5 out of 5 stars

Dianne was great at helping us through…

Dianne was great at helping us through the first time buyer process, she was able to recommend the best mortage and solicitors prices. We managed to beat the stamp duty changes as well thanks to her help. Happily recommend to anyone.

25 March 2025
Unprompted review
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Reply from Armed Forces Financial Services

Big thanks :)

Rated 5 out of 5 stars

Excellent service, quick responses.

Dianne’s service was excellent throughout. This was our first time buying a property, and Dianne provided timely, accurate and clear advice which ensured we understood the entire process. She responded to emails rapidly, which made sure we were reassured and our purchase progressed quickly. Our circumstances changed and Dianne was dedicated to providing all the quotes and options we needed to make an informed decision. She felt thoroughly invested in our purchase. I would highly recommend her to anyone!

5 March 2025
Unprompted review
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Reply from Armed Forces Financial Services

Thankyou, very much appreciated :)

Rated 5 out of 5 stars

Responsive and thorough.

Responsive and thorough, informative but not pushy. Has the clients best interests at heart. Transparent advice and timely actions. First class service in a stressful time.

20 March 2025
Unprompted review
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Reply from Armed Forces Financial Services

Very much appreciated, thank you :)

Rated 5 out of 5 stars

Highly recommended

AFFS were professional from the start. I was first recommended once I had a mortgage application rejected due to house construction and AFFS wasted no time in finding me multiple mortgages and letting me pick the best deal for myself.

17 March 2025
Unprompted review
Armed Forces Financial Services logo

Reply from Armed Forces Financial Services

Much appreciated, thank you :)

Rated 5 out of 5 stars

Can't recommend Dianne enough - she is excellent.

Dianne is extremely helpful. We have worked with her 3 times now and each time she takes away the pressure and stress by guiding through processes and explaining each step.
We are so grateful for her professionalism coupled with an empathy for her clients.

25 February 2025
Unprompted review
Armed Forces Financial Services logo

Reply from Armed Forces Financial Services

Much appreciated, thank you :)

Rated 5 out of 5 stars

Fantastic service!

Dianne my advisor was fantastic start to finish helping me every step of the way. She was always helpful and contactable for the many queries I had during the process. I couldn't have done it without her help.

30 September 2024
Unprompted review
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Reply from Armed Forces Financial Services

Thank you 🙏

Rated 5 out of 5 stars

I would throughly recommend armed…

I would throughly recommend armed forces finacial, Dianne Kerry helped us with our mortgage,, she made it run so smoothly and talked us through it all, even when we emailed her 5 times a day she always replied !
if your in the forces and need anyone to sort out your mortgage use these you won’t regret it .
Thanks Dianne you’ve been a god send .

1 November 2024
Unprompted review
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Reply from Armed Forces Financial Services

Much appreciated :)

Rated 5 out of 5 stars

Outstanding to say the least.

As this was our first house purchase I was expecting a stressful few months trying to find our mortgage. Making it even worse that we are currently posted abroad. I was contacted by Dianne who was a god send. She sorted our mortgage out in around 24hrs and even advised me on solicitors and life insurance. She has made the whole process so smooth and I'm not sure how we would of coped without her. When it comes to remortgaging, I will not be using anyone apart from Dianne. I cannot thank her enough.

8 February 2025
Unprompted review
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Reply from Armed Forces Financial Services

Thank you ☺️

Rated 5 out of 5 stars

Amazing service

I cannot recommend Dianne highly enough. From the very first conversation, she demonstrated professionalism, deep industry knowledge and a genuine commitment to helping me secure the best mortgage option for my situation.

Dianne took the time to understand my goals and patiently explained every step of the process in terms that were easy to understand. Her ability to navigate the complexities of the mortgage market made what could have been a stressful experience smooth and stress-free.

Throughout the process, Dianne was incredibly responsive and always available to answer my questions, no matter how small. She went above and beyond to ensure I felt confident and informed at every stage.

Thanks to Dianne, I was able to secure a fantastic mortgage rate that suited my needs. I couldn't be happier with the outcome and the outstanding service that I received.

If you are looking for a knowledgeable, trustworthy, and dedicated mortgage advisor then I really couldn't recommend Dianne enough. Thank you so much for the help that you gave me. :-)

28 January 2025
Unprompted review
Rated 5 out of 5 stars

Great financial service

Dianne was extremely helpful and thorough throughout the whole process, particularly in answering the many questions I had as a first time buyer. Their responses were also extremely timely.

16 December 2024
Unprompted review
Armed Forces Financial Services logo

Reply from Armed Forces Financial Services

Thank you :)

Rated 5 out of 5 stars

An excellent service

Armed Forces Financial Services were fantastic mortgage brokers and I would recommend them unequivocally to anyone going forward.

We found AFFS online due to a requirement to navigate the tricky mortgage broking market after a couple of years living in Canada, meaning 'conventional' brokers were unable to help us. Dianne took our unique circumstances in her stride and was quick and clear in communications, and able to respond rapidly when our circumstances changed slightly. We obtained what we felt was a great mortgage deal with no issues to note.

AFFS provided an excellent service and I would recommend them without question.

Thanks Dianne & team.

25 October 2024
Unprompted review
Armed Forces Financial Services logo

Reply from Armed Forces Financial Services

Very much appreciated, thank you :)

Rated 5 out of 5 stars

Incredible service from Dianne through…

Incredible service from Dianne through out the whole process. Replies in a heartbeat and consistently did what was best for me. She made the entire process straightforward and stress-free. Highly recommend her services. She will make your life so much easier.

3 December 2024
Unprompted review
Armed Forces Financial Services logo

Reply from Armed Forces Financial Services

Thank you :)

Rated 5 out of 5 stars

Dianne was fantastic

Dianne was fantastic! She explained everything clearly and responded extremely promptly. Dianne - you are clearly brilliant at what you do! We felt looked after both by Dianne and the armed forces financial services. We felt confident in the options offered to us and feel the armed forces service were able to get us a mortgage offer ideally fitting our circumstances. Thank you!!

27 November 2024
Unprompted review
Armed Forces Financial Services logo

Reply from Armed Forces Financial Services

Thank you :)

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