AFA Insolvency Limited  Reviews 

2,959
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 937 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally supportive, kind, and understanding when dealing with stressful financial situations, ensuring that every person feels completely at ease. People deeply appreciate the professional, reassuring, and completely non-judgmental approach provided throughout the entire journey. Some reviewers were happy with how smoothly the entire process and communication were managed from start to finish. Consumers also note that payment arrangements are handled efficiently, which successfully takes a massive weight off their shoulders and restores peace of mind. Individuals looking for debt assistance find the advisors incredibly helpful, attentive, and consistently quick to respond to any queries.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting the team's kindness,... See more

Customer service

Reviewers highlight positive aspects of customer service, expressing deep appreciation for the patient and... See more

Service

Clients share profound satisfaction regarding the service, noting that professional and friendly staff... See more

User experience

Users describe positive interactions with user experience, highlighting how staff members are exceptionally... See more

Payment

Customers had positive experiences with payment, noting that staff ensured transactions went through... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sharni made me feel so at ease , I was extremely nervous and she went though everything without judgement , made sure I understood and really took the time to listen and explain. Service was excell... See more

Rated 5 out of 5 stars

Spoken to Peter this morning and he was very calm and reassuring which was just what i needed. It can be a very stressful thing having to deal with debt so having someone like Peter talking so calmly... See more

Rated 5 out of 5 stars

Mike was amazing. He was professional, explained everything so that I understood it all. He was understanding, empathetic and an all round really nice man. I would recommend AFA to anyone that was in... See more

Rated 5 out of 5 stars

Everytime I have contacted, since setting up my IVA to now, 2 years in, I have received nothing but respect, kindness and solutions. Wonderful staff who provide a fantastic service. Can't recommend AF... See more


Company details

  1. Insolvency Service
  2. also in
  3. Debt Relief Service

Written by the company

AFA are licensed Insolvency Practitioners based in Manchester, UK. We provide Individual Voluntary Arrangements for people who are experiencing financial difficulties.


Contact info

5.0

Excellent

TrustScore 5 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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5.0

All reviews

(2,959)

866 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficient and knowledgeable …

Stuart was extremely helpful and the process was painless. Whenever I've had to call the staff always help with efficiency and have a lot knowledge and can always answer any questions I may have.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

I had a very positive experience with AFÃ Insolvency

I had a very positive experience with the insolvency team. They were professional, approachable and supportive throughout the entire process. They explained everything clearly, kept me informed at each stage, and made what could have been a very stressful situation much easier to manage. I really appreciated their honest advice and prompt responses to my questions. I would definitely recommend their services to anyone needing professional insolvency advice.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, never done anything like this before had everything explained to me. Thank you Lily for all your help. Weight has been lifted

7 August 2026
Unprompted review
Rated 5 out of 5 stars

IVA team

All staff I dealt with was extremely helpful and supportive, explaining everything in detail and understood everything clearly.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

AFA are amazing

AFA are amazing they done everything all I done was a quick phone call and within a few days all my debts are combined with one simple payment and it works out I’m only paying half what I owe. Feel like a big weight has gone. AFA are brilliant 👏.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

The customer service was excellent

The customer service was excellent. A seemingly complicated process was explained carefully and clearly throughout. At a difficult time for me, AfA provided a much needed solution. I'm a very grateful customer.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Sean was fantastic helping me with my…

Sean was fantastic helping me with my pay increase and sorting out my new monthly payments going forward he's worked tirelessly helping me so my new payments will not hinder me financially I would just like to make sure that Sean gets a lot of recognition for his hard work

1 August 2026
Unprompted review

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