Adventure 001 Reviews 2,007

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 444 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, professionalism, and helpfulness, often highlighting pilots for their informative commentary and ability to create a comfortable and enjoyable atmosphere. People frequently describe the overall service and user experience as excellent, with many noting the fantastic locations and the memorable nature of their activities. However, some people were dissatisfied with the booking process, mentioning difficulties in securing suitable dates, unexpected cancellations, or issues with ticket validity. A few other people also felt that the customer service was poor, citing rude interactions with staff and a lack of organization that led to delays or unfulfilled expectations regarding flight routes and advertised sights.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the staff for being... See more

User experience

People report overwhelmingly positive experiences with the user experience. Many customers describe it as... See more

Service

Users describe positive interactions with service, highlighting amazing helicopter and falconry experiences.... See more

Location

Reviewers highlight positive aspects of location. Customers appreciate the easy accessibility and lovely... See more

Booking process

Reviewers mention ambiguous feedback about the booking process. Many customers found the booking process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Today we had our flight experience, a Christmas present from our son. An amazing experience from start to finish. The ground crew were polite, helpful and knowledgeable. The flight itself was wonder... See more

Company replied

Rated 5 out of 5 stars

Fantastic helicopter flight over Derbyshire and Chatsworth House. Bought as a birthday gift for my husband. Easy booking process. On the day the staff were friendly, professional and helpful. Safety t... See more

Rated 4 out of 5 stars

Myself and hubby just had a very exciting flight over London ( the 50 minute flight time one, 4th April 2026.) All staff were lovely from the lady who greeted us to the pilot. Although arranging this... See more

Company replied

Rated 5 out of 5 stars

This was a excellent birthday gift flight for 2. The venue was a fantastic location and the staff also really made the event. Everything was explained fully and the safety briefing was really in depth... See more


Company details

  1. Helicopter Tour Agency

Written by the company

Looking for a day out with the family? An adventure? Look no further, visit our website today for your next experience!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 72% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great day from start to finish

Great day from start to finish. On arrival it’s very clear where reception is. All the staff were friendly, helpful and professional. There is a lovely cafe in the departure area to wait before your safety briefing. Safety was simple to understand and clear and staff guided you to and from the aircraft. You can’t take selfies of yourself once you pass into the hot zone but they do sell photos of you with a proportion of the money going to the air ambulance. The airfield at Balado has an interesting history from World War Two where it used to train Polish pilots. The flight was amazing over Loch Leven, it was such a smooth flight and the pilot was great as our guide.

11 October 2025
Unprompted review
Rated 5 out of 5 stars

This was my first helicopter flight

This was my first helicopter flight, the take off and landing were so smooth and the views were amazing. All of the staff were professional, safety aware and very friendly. I would recommend this fantastic experience.

12 October 2025
Unprompted review
Rated 1 out of 5 stars

Avoid avoid avoid

Avoid avoid avoid! Once they have your money they're not very interested in making sure your experience actually happens.

I was gifted a voucher however struggled to book a space. I extended this for a year at my own cost.

This year I tried to book over a three month period however nothing was available. I'm now being told to extend again at my own expense as there were "ample dates available".

Every time you contact them you need to fill out a long form from scratch, which asks for a picture of your voucher. There's no way to have an ongoing conversation as everything comes from a no-reply email.

Absolutely terrible customer service.

15 October 2025
Unprompted review
Adventure 001 logo

Reply from Adventure 001

Dear Ben,

As per your admission, you were gifted an experience voucher. However, you failed to add this voucher in a prompt manner to our booking portal. As a consequence, you opted to extend your voucher for the relevant fee in order to extend your voucher for a further 12 months.

Having extended your voucher in December 2024, you did not then access your online account in order to view availability and book until July 2025.

It should be politely highlighted that effective voucher management remains the sole responsibility of the customer and not that of Adventure 001.

Having accessed your online account in July 2025, you failed to make a booking despite availability and we subsequently sent you numerous emails with further availability.

However, you failed to make a booking and did not access your online account until October 2025. At the time of accessing your account in October, the last availability of the 2025 season had been taken.

You were rightly given the option to extend your voucher for the relevant fee, however, you have chosen not too.

Your voucher was subsequently released to your reseller so that you could discuss any exchange or refund.

In summary, Adventure 001 made reasonable opportunities available to complete this experience, and the inability to do so appears to stem from the voucher not being managed within the required timeframes.

Rated 5 out of 5 stars

We flew from Glastonbury

We flew from Glastonbury. Great scenery all around. The pilot was knowledgeable of the area.
The ground crew were friendly and the whole experience was very enjoyable.

5 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Adventure 001 Helicopter experience

Birthday gift for my Son and my Mum went too! Voucher was easy to use and superb value for money. Fabulous helicopter flight from Barton Airport with Captain Jules! The staff were friendly, professional and would highly recommend this experience! Will definitely use Adventure 001 again!

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Clay pidgeon shooting

I had a clay pidgeon shooting experience as a birthday present, it was a really great day made so by the venue and the instructor who was very patient and knowlegeable and by the end of the session i was regularly hitting the clays
All in all a great day

11 October 2025
Unprompted review
Rated 5 out of 5 stars

Surprise Birthday Treat

Wow, what an amazing experience for my husband.
His has a passion for aviation, so this was fab.
The crew were great and a huge thank you to Captain Stewart.
Just wished we'd book a longer flight, maybe next time ....

12 October 2025
Unprompted review
Rated 5 out of 5 stars

Well organised and enjoyable

All well organised except that we originally expected the sandwich to be served on the train as it seemed to say in our little red leaflet. But we realised on seeing people that we had to collect it from the cafe and take it with us ! The sausage sandwich and my tuna were very good plus crisps and coffee! Well organised! Very helpful and happy staff Good to see younger ones! Train ride was smooth and pleasant countryside to see! We then went for a walk around the Kiln pools and had another ride ! Thanks for a great day out.Chinnor and Risborough steam train ride plus food via Red Letters

12 October 2025
Unprompted review
Adventure 001 logo

Reply from Adventure 001

Dear Clare,

Thank you so much for taking the time to share your feedback! We’re thrilled to hear you had a great day out on the Chinnor & Risborough steam train, and that you enjoyed the countryside views, the train rides, and your walk around the Kiln Pools.

We’re glad the sandwiches, crisps, and coffee hit the mark, and that our staff made your experience even more enjoyable. We appreciate your note about the collection point for the sandwiches and have passed that on.

Thanks again for your kind words, and we hope to welcome you back for another memorable day out soon!

Rated 5 out of 5 stars

We had an amazing time

We had an amazing time. The ground crew were super friendly and professional. The actual flight over London was superb. The pilot kept us informed as to what he was doing and what we could see. We were blessed with great weather which helped to make the whole experience fantastic. I am still smiling!

6 October 2025
Unprompted review
Rated 5 out of 5 stars

Piper Warrior Flight

As a retired driving insteuctor I know that "doing" is a great way of learning and that is what I was allowed to do. From taking off to near landing. Being given the opportunity to do things to see how the aircraft responded in flight was so beneficial and so much fun. Can’t praise our instructor, Tom White at the West London Aeroclub at White Waltham enough. A brilliant experience

29 September 2025
Unprompted review
Rated 5 out of 5 stars

One of the best things I’ve ever done…

One of the best things I’ve ever done in London 🚁

Flying over London with @adventure_001_ was absolutely incredible — easily one of the most memorable experiences I’ve had in the city. From start to finish, everything was smooth, safe, and exciting.

Seeing London from above — the Thames, Tower Bridge, the London Eye, and all those tiny red buses below — was just breathtaking.

I couldn’t stop smiling the entire time. It’s the perfect mix of adrenaline and pure joy! If you’re looking for a unique way to see London, this is it. Totally worth it — I’d do it again in a heartbeat! ✈️💙

5 October 2025
Unprompted review
Rated 1 out of 5 stars

This was a horrible experience for me

This was a horrible experience for me, booked the helicopter experience for my wife’s birthday but it was cancelled last minute due to the weather which is understandable but they make the process to rebook another slot or allow you to book another experience. They do not provide a refund either. I wouldn’t risk booking this experience as you’ll probably never get your moneys worth if something goes wrong.

1 March 2025
Unprompted review
Adventure 001 logo

Reply from Adventure 001

Dear Siddhanth,

Thank you for taking the time to share your feedback. We’re genuinely disappointed to learn that your experience resulted in a 1-star review and we’d like to clarify a few important points to ensure there is no misunderstanding.

Your flight was postponed due to weather conditions, which is understandably disappointing, however, is clearly highlighted throughout our booking process. Aviation experiences are naturally dependent on factors such as weather, aircraft serviceability, operational considerations and availability. Short-notice changes can occasionally be unavoidable. Safety must always take priority.

Following the postponement, you were sent a detailed email directing you to our online booking portal. This system is designed to be straightforward, and it is successfully used by hundreds of our valued customers every day to view availability and rebook quickly and easily.

Regarding refunds and exchanges, we operate under a transparent policy that is fully displayed at the point of booking. This is a policy you reviewed and agreed to before confirming your experience, and it remains accessible on our website at any time for reference.

We fully appreciate that a postponement can be frustrating, especially when it coincides with a special occasion. However, we are confident that once rebooked, you will enjoy an excellent experience.

If you would like assistance selecting a new date or have any questions about the process, please don’t hesitate to contact us .

Rated 5 out of 5 stars

A fantastic day

A fantastic day, we were blessed with great weather and an amazingly friendly and helpful pilot. We got the opportunity to have a little fly ourselves too and I loved every minute. The only criticism I would make is that there needs to be better signage to know where to park and meet as the what 3 words wasn’t actually accurate, but that was easily resolved by ringing the mobile number and we were shortly up in the air! A brilliant experience with genuinely friendly people. Thank you.

2 October 2025
Unprompted review
Rated 5 out of 5 stars

London Helicopter Ride

London Helicopter Ride - The booking and joining/directions were very easy. Our first flight was cancelled due to unforeseen issues but we received regular updates of new flights with availability. The ground crew were very helpful and friendly. The actual flight was really good and the Captain pointed out key buildings as we flew along the Thames.

26 September 2025
Unprompted review
Rated 5 out of 5 stars

My first helicopter flight but not my last.

My first helicopter flight but not my last! I have lived in London all my eighty years but found it exciting to see it from the air.
Joseph the pilot, and all staff at the aerodrome were so kind and helpful. I was glad to have paid for a seat in front next to him, a wonderful panoramic view and I could pretend to be co-pilot for half an hour!

5 October 2025
Unprompted review
Rated 5 out of 5 stars

The staff were so friendly and helpful…

The staff were so friendly and helpful throughout. Our pilot,Tom, was fantastic, friendly & knowledgeable about the whole area we flew over, sharing lots of interesting facts and ensuring we got the best photo opportunities. Would highly recommend Adventure 101

28 September 2025
Unprompted review

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