Adventure 001 Reviews 2,006

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 444 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, professionalism, and helpfulness, often highlighting pilots for their informative commentary and ability to create a comfortable and enjoyable atmosphere. People frequently describe the overall service and user experience as excellent, with many noting the fantastic locations and the memorable nature of their activities. However, some people were dissatisfied with the booking process, mentioning difficulties in securing suitable dates, unexpected cancellations, or issues with ticket validity. A few other people also felt that the customer service was poor, citing rude interactions with staff and a lack of organization that led to delays or unfulfilled expectations regarding flight routes and advertised sights.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the staff for being... See more

User experience

People report overwhelmingly positive experiences with the user experience. Many customers describe it as... See more

Service

Users describe positive interactions with service, highlighting amazing helicopter and falconry experiences.... See more

Location

Reviewers highlight positive aspects of location. Customers appreciate the easy accessibility and lovely... See more

Booking process

Reviewers mention ambiguous feedback about the booking process. Many customers found the booking process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Today we had our flight experience, a Christmas present from our son. An amazing experience from start to finish. The ground crew were polite, helpful and knowledgeable. The flight itself was wonder... See more

Company replied

Rated 5 out of 5 stars

Fantastic helicopter flight over Derbyshire and Chatsworth House. Bought as a birthday gift for my husband. Easy booking process. On the day the staff were friendly, professional and helpful. Safety t... See more

Rated 4 out of 5 stars

Myself and hubby just had a very exciting flight over London ( the 50 minute flight time one, 4th April 2026.) All staff were lovely from the lady who greeted us to the pilot. Although arranging this... See more

Company replied

Rated 5 out of 5 stars

This was a excellent birthday gift flight for 2. The venue was a fantastic location and the staff also really made the event. Everything was explained fully and the safety briefing was really in depth... See more


Company details

  1. Helicopter Tour Agency

Written by the company

Looking for a day out with the family? An adventure? Look no further, visit our website today for your next experience!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 72% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top class👏👏👏

Myself and my wife took a 75 kilometre trip on one of the adventure 001 helicopters for our wedding anniversary out of balinrobe race track five weeks ago.Thanks so much to captain Dominic and all the staff involved for a truly wonderful experience,a must do for all ages,we give them top marks.Thanks again.

12 October 2025
Unprompted review
Rated 5 out of 5 stars

Staff was fantastic

Staff was fantastic, very kind and helpful. Pilot was really informative. The ride itself was absolutely amazing. Start assisted me as I’m disabled. I genuinely felt looked after. First time ever flying, I was nervous but soon as I spoke to staff I felt my anxiety leave, I was calm and loved every second of the day from arrival to leaving.

18 October 2025
Unprompted review
Rated 5 out of 5 stars

Front start to finish our experience…

Front start to finish our experience was brilliant. The staff was great. Clear directions and was very clear and easy instructions about safely of the helicopter.

Highly recommend! Will definitely be visiting again in the future.

18 October 2025
Unprompted review
Rated 5 out of 5 stars

…excellent flight

The staff were extremely helpful and knowledgeable, friendly and the flight was very smooth and comfortable our pilot Tom was tp class

18 October 2025
Unprompted review
Rated 5 out of 5 stars

Great adventure

Great adventure. The Thames helicopter ride up to the London eye was amazing. Highly recommended and one to tick off the bucket list.

8 November 2025
Unprompted review
Rated 5 out of 5 stars

Wow!! What a fab experience with a great pilot!!

It was my wife's birthday gift and she sat next to the pilot while I was in the back. What an experience! The pilot was amazing, very friendly,informative and professional! In fact the whole team was very personable! Thank you especially to the pilot. Would definitely book privately with this pilot for another awsome experience!!

17 May 2025
Unprompted review
Rated 5 out of 5 stars

Amazing falconry experience

Amazing falconry experience
3.5 hours packed with flying displays
Hands on experience holding owls, eagles, kites and various beautiful birds
The team at Bedford are so knowledgeable and patient and very caring with the birds
We cannot wait to return next year
The whole site is lovely with the farm animals and little tea room
The best day out I have had in a long time Thankyou

8 November 2025
Unprompted review
Rated 5 out of 5 stars

absolutely brilliant- really smooth…

absolutely brilliant- really smooth professional outfit
we got a lovely break in the weather - fascinating flying around Newgrange , Slane etc
Dom provided a commentary explaining where we were at any time.
I can really recommend this - really great

1 November 2025
Unprompted review
Rated 5 out of 5 stars

What a fabulous experience

What a fabulous experience! We handled and flew 6 birds each plus watched a flying display of owls, Haris hawks, vultures. Brilliant keepers imparted lots of information and made the whole visit really joyful.

8 November 2025
Unprompted review
Rated 5 out of 5 stars

This was one of the best experiences I…

This was one of the best experiences I have ever done. The whole process was brilliant from the booking, to the meeting the team on site and the craic we had with the pilot during the flight. I couldn't recommend them hightly enough and I will definitely be booking a flight with them again and this time with the whole family.

25 October 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing experience

Absolutely amazing experience. No issues what so ever. All the staff are great and what a great job they all have including the pilot! All money for photos go to charity also which is brilliant. A very efficient an fun experience.

8 November 2025
Unprompted review
Rated 5 out of 5 stars

wonderful experience

We had such a wonderful experience with Adventure 001, and I just had to share how truly happy we were. My husband, our children, and I all enjoyed the day so much — it felt full of excitement, adventure, and those little moments you remember for a long time.

Everything was organised beautifully, the team was warm and welcoming, and the whole experience left us with genuinely lovely memories. We’re really grateful to have had the chance to enjoy a day like this together, and we’re already thinking about coming back again in the future.

Thank you for making our family day so special.

26 October 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience
My 2 grandsons aged 13 and 15 had been talking about going in a helicopter and so I bought the trip for them both. They loved the experience and the staff who helped them were friendly and welcoming. They flew over liverpool and thoroughly enjoyed it.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

THE BEST experience EVER!!

It was a super windy day and we weren’t sure if the experience could still take place however, our pilot Tom was absolutely amazing! The take off and landing were so smooth, you couldn’t tell there was any wind. The head sets allowed Tom to point out all the places of interest on our route over Liverpool and prevented us from hearing the rotor noise. It felt like we were in slow motion whilst in the air but Tom advised we were travelling an equivalent of around 90mph! I was expecting my stomach to be in my mouth at times with turbulence or when turning but this wasn’t the case at all - just pure pleasure from start to finish - I’d definitely recommend this experience. ❤️

28 October 2025
Unprompted review
Adventure 001 logo

Reply from Adventure 001

Dear Linda,

Thank you so much for taking the time to share your lovely feedback, we are delighted to hear you had such a fantastic experience!

It’s great to know that despite the windy conditions, Tom was able to make the flight so smooth and enjoyable for you.

We really appreciate your recommendation and hope to welcome you back for another flight in the future!

Rated 1 out of 5 stars

Absolutely not what we paid for

This experience was most certainly not what we expected, we were sold a 3 hour falconry experience for 2 but the size of the group we had seriously let things down. The reality is that with a group size this big we barely would have had at best 30 minutes in total of individual time with the birds, the rest of the time was spent waiting for everyone else to take a turn.
Then to make it worse, the location chosen was a farm on top of a hill and fully open, this coupled with absolutely freezing wind coming across the hill meant that all the waiting around made us extremely cold. Then when we needed to use the toilet, we couldn’t as they were locked up with no access at all.
We ended up leaving half way though as did others in this group, feeling very dissatisfied with the day.
This farm had a massive barn and given that the flying was minimal why could this experience not be inside a barn meaning the weather would not affect it and then we would have had access to the toilet.
Just feels like customer satisfaction is not prioritised above making maximum profit.
I definitely will not be using your company again for any experiences.

2 November 2025
Unprompted review
Adventure 001 logo

Reply from Adventure 001

Dear Jason,

Thank you for taking the time to share your feedback, I’m very sorry to hear you were disappointed with your experience.

We do always advise guests to dress warmly and appropriately for outdoor conditions, as our falconry sessions are held in open countryside environments to allow the birds to fly safely and freely. The barn you saw is not suitable for these activities. Weather can of course affect comfort, particularly at higher or more exposed sites, but this is part of the authentic outdoor nature of the experience. The falconer on the day did not feel the need to postpone the event.

Regarding group size, the session you attended was a Taster Experience, which is clearly described on our website and through our partners as a shared group session of up to 30 participants. This is reflected in the price point and the structure of the day, participants handle and fly the birds in turn, ensuring everyone has hands-on interaction under the supervision of our falconer. For guests seeking a smaller, more personal session, we also offer Elite Falconry Days with limited numbers and extended flying time.

With respect to facilities, I have been advised that the toilets at this venue were in use on the day, so I’m sorry if you had difficulty accessing them. We do make clear in our joining instructions that facilities can vary by location, and at some rural sites may be limited or unavailable.

Our falconers are passionate about delivering safe, enjoyable experiences, and I’m sorry that the conditions on this occasion affected your enjoyment. I’ve shared your comments with the team for review, but I do want to reassure you that the format, pricing, and setup of the session were all consistent with what is advertised.

Rated 5 out of 5 stars

What an amazing experience this was

What an amazing experience this was! We did originally book for June, but it has to be postponed unfortunately. However, it was well worth the wait!! When we arrived, we spoke to Nicole who informed us where to go and what to expect from the day. We were given our flight number and waited for our flight to be called. The staff explained the safety procedures in great detail and explained to us how the trip was going to work. Very clear and easy to follow instructions soon followed. Then, it was time to get on board! It was such an amazing experience! Looking over the Shropshire countryside on a cold winter morning, was something to remember! When we landed, they escorted us back safely to the reception area where we received our complimentary champagne and we were given the opportunity to purchase a souvenir photograph infront of the helicopter as well! Every single person we spoke to and dealt with, were super friendly and professional. Especially Otis, the dog! Thank you all for a truly amazing experience!

1 November 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended !

The team were welcoming and knowledgeable, the venue had easy parking and a lovely café with views of the helicopter and surrounding landscape.
Our pilot gave us a fabulous trip over the reservoirs and pointed out landmarks around them.
A very well organised day, highly recommended !

15 August 2025
Unprompted review
Adventure 001 logo

Reply from Adventure 001

Hi Hilary,

Thank you so much for your wonderful review. We’re thrilled to hear you had such a memorable day. We really appreciate your recommendation and hope to welcome you back for another adventure soon.

Thank you!

Rated 3 out of 5 stars

Great Flight but Experience is miss sold

This was bought for me for my 30th. We were bought the 15 minute flight with two glasses of bubbly.

The flight itself and pilot were fantastic. An amazing experience. However, this is completely miss sold as a ‘hospitable’ experience. Do not expect anything of the sort. To board and exit the helicopter, we were ushered through a side gate as opposed to walking through the lounge. When we looked to enjoy our ‘two glasses of bubbly’ we weren’t even allowed back into the entrance hall, let alone the lounge. Two mini bottles of bubbly were chucked in our direction in the car park and we were told to leave.

Please do not buy this package expecting to receive any sort hospitality. It is miss sold and is a shame as people are often bought this experience to celebrate a special occasion.

This was at Staverton (Gloucestershire Airport) - perhaps other venues are more hospitable and give you the time of day.

25 October 2025
Unprompted review
Adventure 001 logo

Reply from Adventure 001

Dear Joseph,

Thank you for taking the time to share your feedback. While we’re pleased to hear that you enjoyed your helicopter flight, we’re naturally disappointed to receive a three-star review and would like to take this opportunity to address your comments.

It seems there may have been some misunderstanding regarding the hospitality element of your experience. Your voucher was purchased via a third-party provider, Virgin Experience Days, and this particular package does not include access to a hospitality suite, lounge, or additional facilities. The voucher entitles guests to an 18-mile helicopter flight with bubbly for two, which is exactly what was provided on the day, including two individual bottles of bubbly following your flight.

We are satisfied that the experience was delivered fully in line with the details and inclusions advertised by the reseller.

We do, however, genuinely appreciate your feedback and are always reviewing ways to improve our guests’ experience both on the ground and in the air.

Rated 1 out of 5 stars

world of wings

We have to admit this was an absolutely dreadful experience, and what could also be described as a money-making opportunity for World of Wings.

We were advised, in advance, that the experience would commence at 09.00 and we were to arrive at the Cafe on the premises at 08.45. We arrived as advised and were told that the event wouldn't commence for 45 minutes, and to take advantage of what was being offered at the cafe, clearly a ploy to get people to spend money in the cafe. We were also told that we would probably need to share a table at the cafe due to the numbers likely to be attending. In total 32 people were booked for this event. We were split into two groups of 16 and told that 3 birds would be available for the experience. The experience consisted of standing in a semi-circle whilst the handler spoke about each bird. Each person was able to hold a bird for approx 3-4 minutes whilst the handler continued to talk. This went on for approx 2hours. There was no flying of the birds or feeding or demonstration of the birds predatory nature. It was simply just standing there listening to the handler. It was clear that interest within the group was disappearing after about 1 hour with people talking amongst themselves and losing interest in what the handler had to say. We left early after seeing two of the three birds as we felt this was such a poor experience. What compounded this further was the weather, it rained constantly throughout the event, and it was clear people were getting cold and wet. This experience, for all it was, could have been completed under the cover of shelter in the event of inclement weather rather than everyone getting soaked.

If this was just an opportunity to hold a bird for a few minutes for a photographic opportunity, which is all it was, it should have been marketed as that, not a falconry experience, which it wasn't. It was a total waste of money and time leaving us both bitterly disappointed. Even the birds didn't appear to be enjoying the experience. If they hadn't been tethered, I'm sure they'd flown off somewhere for shelter.

I believe the above is an honest reflection of what was such a truly bad experience, never to be repeated at World of Wings.

19 October 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look