Adventure 001 Reviews 2,006

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 444 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, professionalism, and helpfulness, often highlighting pilots for their informative commentary and ability to create a comfortable and enjoyable atmosphere. People frequently describe the overall service and user experience as excellent, with many noting the fantastic locations and the memorable nature of their activities. However, some people were dissatisfied with the booking process, mentioning difficulties in securing suitable dates, unexpected cancellations, or issues with ticket validity. A few other people also felt that the customer service was poor, citing rude interactions with staff and a lack of organization that led to delays or unfulfilled expectations regarding flight routes and advertised sights.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the staff for being... See more

User experience

People report overwhelmingly positive experiences with the user experience. Many customers describe it as... See more

Service

Users describe positive interactions with service, highlighting amazing helicopter and falconry experiences.... See more

Location

Reviewers highlight positive aspects of location. Customers appreciate the easy accessibility and lovely... See more

Booking process

Reviewers mention ambiguous feedback about the booking process. Many customers found the booking process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Today we had our flight experience, a Christmas present from our son. An amazing experience from start to finish. The ground crew were polite, helpful and knowledgeable. The flight itself was wonder... See more

Company replied

Rated 5 out of 5 stars

Fantastic helicopter flight over Derbyshire and Chatsworth House. Bought as a birthday gift for my husband. Easy booking process. On the day the staff were friendly, professional and helpful. Safety t... See more

Rated 4 out of 5 stars

Myself and hubby just had a very exciting flight over London ( the 50 minute flight time one, 4th April 2026.) All staff were lovely from the lady who greeted us to the pilot. Although arranging this... See more

Company replied

Rated 5 out of 5 stars

This was a excellent birthday gift flight for 2. The venue was a fantastic location and the staff also really made the event. Everything was explained fully and the safety briefing was really in depth... See more


Company details

  1. Helicopter Tour Agency

Written by the company

Looking for a day out with the family? An adventure? Look no further, visit our website today for your next experience!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 72% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Wonderful Up Close Experience

I recently had the pleasure of taking part in the Adventure 001 falconry experience, and it was genuinely unforgettable. From start to finish, everything was well-organized, welcoming, and incredibly engaging.

The highlight, without a doubt, was the opportunity to actually hold the birds. Feeling the weight of these magnificent creatures on your arm and seeing them up close is something truly special. The handlers were knowledgeable and clearly passionate, sharing fascinating insights about each bird’s personality, behavior, and history. Their guidance made the experience feel both safe and personal, even for someone with no prior experience.

The birds themselves were absolutely stunning—powerful, graceful, and surprisingly calm when perched.

What stood out most was how hands-on the experience was. This wasn’t just a demonstration—it was interactive, immersive, and incredibly memorable. Whether you’re an animal lover or just looking for something unique to try, I would highly recommend this experience.

Overall, it was a fantastic day that exceeded expectations and left me with a real appreciation for these incredible birds of prey.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Fist time helicopter flight

Very well organised simple but effective safety briefing pilot was friendly and answered all our questions would highly recommend this to anybody looking for a fist time helicopter experience

29 March 2026
Unprompted review
Rated 5 out of 5 stars

Windermere helicopter ride

Windermere helicopter ride. Was fantastic would definitely recommend this. Views were amazing, staff very friendly and helpful and the pilot was brilliant.
Kept informed all the way up to our flight with very clear instructions.
If I could score it higher I would

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience..

We chose to do our helicopter ride at The Cotswolds Airport this location is brilliant as you get to see the aeroplanes there and also there is a nice Cafe , the staff at the location for the helicopter ride were very knowledgeable and provided great safety advice and made you feel comfortable. The pilot was great and everyone was happy and polite. The views you get to see are amazing. 10/10 experience and will be booking more !!

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Do it!

You really, really, really have to do this. Do the half hour one for an absolutely fantastic experience. I tend to swear alot and I was so proud that I didn't, the pilot was fantastic and the ground crew calming. It was quite windy, but that just added. Now I am boring everyone witless about the trip. If you're umming and arrhing about going. Just book it, there'll be no regrets.

29 March 2026
Unprompted review
Rated 5 out of 5 stars

Another bucket list ✔

The helicopter flight was amazing. The staff were very proffesional and I felt confident from the start. Safety briefings were well explained. The staff on land and in the air were great. I would highly recommend, it was a great experience.

28 March 2026
Unprompted review
Rated 1 out of 5 stars

Arrogance, rudeness and incompetence

Purchased in July 2025, had to purchase an upgrade to book at an earlier date, first booking at the end of September 2025 got canceled 2 days prior to our flight, reson: they changed the 6 seats aircraft with a 4 one, poor operational management.
Booked again, first available date end of March 2026, so 2 booking in 9 months, outrageous. 1 hour prior our flight got canceled, we were on our way there. They invoked early morning fog. They chose to delay all flights during the day and cancel the last 2 flights. They should've cancel the morning ones as it was not safe to do so, the weather at the time of our flight was perfectly sunny without wind. Another example of bad operational management.
Then, we had to deal with with the rudeness and arrogance of the Operations Manager that denied to refund us after they couldn't find a viable solution.

22 March 2026
Unprompted review
Adventure 001 logo

Reply from Adventure 001

We are disappointed to receive your 1 star review and it is essential that we address the salient points.

Firstly, it is essential to highlight that you are using multiple accounts in order to leave negative reviews which we will of course rebut.

The salient facts remain as follows:

You have booked an experience which owing to its nature is liable to postponement. Your flights have been postponed owing to inclement weather thus ensuring our safety record.

We have provided numerous dates for you to rebook but you have chosen not to.

You have been repeatedly hostile towards our staff both via telephone and via electronic communication. Our staff deserve to be treated with respect and courtesy but you have not afforded this simple courtesy.

We appreciate that a postponement is disappointing but it is extremely concerning that you are continually taking out your disappointment on our member of staff to which you seem to have developed an unhealthy vendetta.

As per the terms to which you have agreed, you are ineligible for a refund and there are countless alternate dates available for you to rebook via your online account.

We sincerely hope that your current conduct will cease as it is unfounded and highly unnecessary. You have been treated with respect, courtesy and professionalism at all points and we would kindly request that the same is extended to our staff.

Rated 1 out of 5 stars

Arrogance, rudeness and incompetence

Purchased in July 2025, had to purchase an upgrade to book at an earlier date, first booking at the end of September 2025 got canceled 2 days prior to our flight, reson: they changed the 6 seats aircraft with a 4 one, poor operational management.
Booked again, first available date end of March 2026, so 2 booking in 9 months, outrageous. 1 hour prior our flight got canceled, we were on our way there. They invoked early morning fog. They chose to delay all flights during the day and cancel the last 2 flights. They should've cancel the morning ones as it was not safe to do so, the weather at the time of our flight was perfectly sunny without wind. Another example of bad operational management.
Then, we had to deal with with the rudeness and arrogance of the Operations Manager that denied to refund us after they couldn't find a viable solution.

22 March 2026
Unprompted review
Adventure 001 logo

Reply from Adventure 001

This is your second negative review, e have already left a response to your first review. Using multiple accounts to leave reviews is extremely transparent.

Rated 5 out of 5 stars

45 minute helicopter flying lesson-…

45 minute helicopter flying lesson- Great experience and great fun! Staff are all helpful, friendly and professional. Be mindful that this experience is weather permitting and that’s outwith anyone’s control however I was lucky to have fine clear day and really enjoyed it. Would highly recommend this one. Just need to save up now for a helicopter!

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding , great value for money, experience!

Had been looking forward to my helicopter experience. Wasn't disappointed. The staff on the day ,Dom, George and Instructor Tom ( all pilots ) were very professional, personable and obviously love flying and I would say sharing that with their customers.
After a brief id and weight check we were given our safety brief and then a very interesting basic run through of helicopter mechanics and controls.
Once in the aircraft and with headsets fitted, Tom taxied us to the runway and we were off! Each having a shot in the pilot seat and controls once at height.
All together a great couple of hours all in and well worth my money and 2 hour drive there and home.
Its Five stars from me !
Well done guys.

21 March 2026
Unprompted review
Rated 5 out of 5 stars

An amazing experience

An amazing experience. The staff were very friendly and kept us informed the whole time. They carried out a full safety briefing. The views over London were magnificent. All the staff made our experience very special and memorable. Would highly recommend. A truly memorable experience.

22 March 2026
Unprompted review
Rated 5 out of 5 stars

Great experience from a superb provider.

Adventure 001 provide professional helpful staff who keep you completely informed as to the progress of your experience with them to ensure a good experience and a happy purchase. My husband and I enjoyed a 30 minute helicopter flight and were attended to by Dom, George and Tom on the day with total precision and efficiency. We had a thoroughly great time with Adventure 001. Helicopter flying has now become my new addiction thanks to them !

22 March 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely Amazing Experience

I got this helicopter flying lesson experience for my husband I hopped in the back as a passenger and to be honest it was the best experience ever what a crew Dom and the team can't do anymore to make your experience very relaxed and they definitely know there stuff my husband was buzzing and couldn't believe he had actually got to do it we would 100% highly recommend Northumberland Adventures 001.com at cumbernauld if your looking for the ultimate experience that's definitely the one to choose a huge thank you for making our flight so good it's actually worth 10 stars 🌟

20 March 2026
Unprompted review
Rated 1 out of 5 stars

Horrible booking experience

Basically this company operates on the principle that most people will get frustrated and forgo the helicopter flight ticket they have been gifted or bought. They sell way too many tickets versus the slots available and then there will be several cancellations citing weather or technical glitches. You will then only get a slot several months later which has a high chance of cancellation as well and the cycle continues. We got this ticket in August 2024 and after many cancellations and our relentless attempts finally been able to complete the flight in March 2026. This flight experience itself is enjoyable but you will likely get frustrated by the booking process and never actually do it.

Now be prepared for their reply below, which will say oh you read the terms and conditions and signed on to this, oh we prioritise your safety etc. True, but despite any terms and conditions any service that you purchase in the world, you shouldnt have to wait 2 years to get! They are aware of the London weather, they are aware of the condition of their Helicopters and should sell the right number of tickets so that in case of any issues people are able to rebook quickly but that's not the case at all. And of course forget about refunds. So unless you want to spend half your life chasing down a booking slot I would not recommend this.

20 March 2026
Unprompted review
Rated 1 out of 5 stars

Avoid using this company

Avoid using this company . Suspect scam . They take your money and continuously cancel your bookings for non authentic reasons . Won’t issue refunds , just the option to rebook and rebook just for them to cancel again

9 March 2026
Unprompted review
Adventure 001 logo

Reply from Adventure 001

Dear Stephen,

We are very disappointed to receive your 1 star review incorrectly suggesting a scam.

Your voucher is for a helicopter flight, an experience which is subject to weather, aircraft serviceability, operational matters and availability. It is also made clear that owing to the nature of the experience it is liable to short notice postponement or alteration. The aforementioned feature in the terms and conditions to which you have agreed at the time of booking without pressure or persuasion.

Regrettably, your experience has been postponed owing to two factors: 1.) Inclement weather preventing safe helicopter flight and 2) An aircraft technical problem preventing safe helicopter flight.

As previously stated, you are made fully aware of the possibility of postponement and the potential reasons for said postponement. Health and safety remains our number one priority and there will be no deviation to this even if it results in disappointment as a result of a postponement.

The reasons for your postponement were made clear to you via email thus your assertion of ’non authentic’ reasons is false.

Your voucher is also from a third party and is non refundable, as is made transparent when you have made a booking and read and agreed to our terms and conditions.

We appreciate that a postponement can be an inconvenience and disappointment but it is made clear as stated that it is a possibility.

It is noted that you have spoken to our customer care team via online chat and it is disappointing that in this chat you became rude and hostile. This behaviour will not be tolerated as our staff deserve to be treated with courtesy and respect at all points, whether that be in person or electronically.

As has been stated to your, politely and professionally, you have the option to rebook or alter the names of participants.

Rated 5 out of 5 stars

A fantastic experience

A fantastic experience for myself, partner and son. When we arrived I was unable to go on the helicopter due to anxiety and they allowed my partner to go on my behalf without question. All the staff were amazing

21 December 2025
Unprompted review

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