Adventure 001 Reviews 2,006

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 453 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making every interaction pleasant. The overall service is frequently described as excellent, with many highlighting the smooth and enjoyable user experience. People also appreciate the well-chosen locations for the experiences. However, some people were dissatisfied with the booking process, citing issues with cancellations, difficulties in rebooking, and unexpected requirements to upgrade tickets for desired dates. A few other people also felt that the "hospitable" aspect of some experiences was misrepresented, and some reported rude staff interactions or a lack of clarity regarding flight paths and included sights.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the staff for being... See more

User experience

Customers had positive experiences with user experience. Many reviewers describe it as a memorable, amazing,... See more

Service

Users describe positive interactions with service, highlighting amazing helicopter and falconry experiences.... See more

Location

People report positive experiences with location, often highlighting easy accessibility and beautiful... See more

Booking process

Clients share ambiguous opinions on the booking process. Many customers found the booking process easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Today we had our flight experience, a Christmas present from our son. An amazing experience from start to finish. The ground crew were polite, helpful and knowledgeable. The flight itself was wonder... See more

Company replied

Rated 5 out of 5 stars

Amazing helicopter experience! Would highly recommend. My son and I enjoyed a 30 minute helicopter ride over Nottinghamshire. It was a gift for him so I upgraded him to the front seat, which was well... See more

Rated 5 out of 5 stars

Fantastic helicopter flight over Derbyshire and Chatsworth House. Bought as a birthday gift for my husband. Easy booking process. On the day the staff were friendly, professional and helpful. Safety t... See more

Rated 5 out of 5 stars

Myself and my wife took a 75 kilometre trip on one of the adventure 001 helicopters for our wedding anniversary out of balinrobe race track five weeks ago.Thanks so much to captain Dominic and all the... See more


Company details

  1. Helicopter Tour Agency

Written by the company

Looking for a day out with the family? An adventure? Look no further, visit our website today for your next experience!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 72% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Absolutely incredible experience!

I booked a 30 minute flight over Cambridge for my husband's 70th birthday. What an amazing experience! We live in Cambridge and it was fun to identify all the wonderful landmarks, including our own house. In fact we could easily see our front door and garage and we've taken a few photos from the helicopter. It's great to see where we are in relation to all the landmarks we know. The pilot was really friendly and so were the ground crew and the two other passengers who shared the flight. We felt safe and thoroughly excited the whole time. I strongly recommend this experience. In fact, we're going to do it again for my 60th in September. My husband had the front seat this time and he said there was so much to see. However next time, he said, he won't take so many photos and will concentrate on looking out of the window a bit more (and he wants me to have the front seat too).

6 May 2026
Unprompted review
Adventure 001 logo

Reply from Adventure 001

Hi Maria,

Thank you so much for your wonderful review!

We’re delighted to hear that you both had such an amazing experience celebrating your husband’s 70th birthday and that you were able to spot your home and so many familiar landmarks!

It’s great to know the pilot and crew helped make the day enjoyable, and we’re thrilled you felt safe and excited throughout.

We look forward to welcoming you back for your 60th birthday in September and we’ll make sure it’s just as memorable (and your turn for the front seat!).

Thanks again!

Rated 5 out of 5 stars

Tony! You are a gem!

Our son bought a flying lesson for two for my husband and I for Christmas. I hate heights so was very dubious, my hubby was very keen! Our instructor and pilot Tony was fabulous and put me at ease. Though I still had white knuckles and wet palms....I did it, and was very proud of myself! Tony was very knowledgeable in his subject and very funny, which did help with my tension! Would recommend to everyone.

4 May 2026
Unprompted review
Rated 2 out of 5 stars

I thought my helicopter experience was a complete waste of money

I thought my helicopter experience was a complete waste of money. They advertised for a 6 mile helicopter experience and in fact it only lasted 5 minutes. Which I think is misleading the customer here. They asked me to pay another £15 to sit in the front which we did, but again thought this was a waste of money just for a 5 minute trip. They also charged extra for photographs which in fact they could have emailed to me, which cost nothing! I would not recommend this company as they are only thinking about money and what they can get out of the customer.

4 May 2026
Unprompted review
Adventure 001 logo

Reply from Adventure 001

Hi Claire,

We’re sorry to hear you felt disappointed with your Helicopter experience. For clarity, our helicopter flights are advertised based on distance (miles flown), not duration, which is standard across the industry. A helicopter typically travels at around 2 miles per minute, so a 6-mile flight will naturally last approximately 5 minutes, depending on conditions.

This information is outlined at the time of booking and we do always aim to ensure expectations are clear before customers arrive. We also offer longer durations.

The front seat upgrade and photography are also entirely optional extras, offered on the day for those who wish to enhance their experience. While many guests enjoy these additions, we understand they may not be for everyone.

We’re sorry the experience did not meet your expectations however we’re confident the experience delivered was in line with the package purchased.

Rated 5 out of 5 stars

Great experience

I was very nervous before flying but all the staff were lovely and supportive, I would definitely recommend the helicopter ride to all of my friends and family. Thank you so much for this experience and I will definitely be coming again.

2 May 2026
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOID!

AVOID AVOID AVOID!! First time I’ve had an opportunity for helicopter pleasure flight. Once they’ve got your money, they don’t care.
Had to extend my voucher for personal reasons twice, paid the extra, now I’ve had to cancel again, they want more payments again. Don’t even think about asking for your money back, that’s a definite no.
Will not recommend this company and will never use again.

1 May 2026
Unprompted review
Rated 3 out of 5 stars

Flight great, company very money orientated.

This was bought for us as a present. We tried to use last year, and it had to be cancelled for safety, which is ABSOLUTELY fair enough - I do not want that compromised at all! However, in order to get another flight in, even with the extension of the ticket, we had to pay to upgrade. Closer to the day we were emailed saying it was a different helicopter and so I asked about swapping who was on the flight, I was told this was doable but with a £12.50 fee. Begrudingly, I paid this. Just before the flight day we were emailed saying there was now a £5pp surcharge due to the issues in Iran. This was hidden, very well hidden, within the T&C's at the bottom of the page, nowhere on any of the actual emails or correspondence we received. While looking at the site I spotted that actually you can change passengers for free online. I queried this with the person who emailed us (Operations Manager), and while he replied very quickly with a link to the T&Cs for the supplement, he said the change was always chargeable. I sent back screenshots showing where this wasnt the case and have had radio silence ever since.

The company seems to be desperate to make money if I'm honest which really has taken the shine off the whole thing. We have had LOADS of emails offering upgrades/changes etc. and then to charge for something which can be done for free is just unethical and a bit immoral.

In terms of the crew at Newcastle, these were brilliant and so was the flight. Its just a shame that the money grabbing charging has put a dampner on the whole day.

26 April 2026
Unprompted review
Rated 5 out of 5 stars

Fun steam train trip through beautiful countryside

My wife and I very much enjoyed the steam train trip between Chinnor and Princes Risborough. Lots of attentive and well informed staff who clearly have a passion for the project. Our little dog was also made to feel very welcome. The trip is quite brief (about 15 mins each way) but it was great to sit in one of the atmospheric old carriages again in a trip back to yesteryear., Later we went for a very nice walk in the local Chinnor countryside also recommended

19 April 2026
Unprompted review
Rated 5 out of 5 stars

The relationship Adventure 001 has with…

The relationship Adventure 001 has with the experience provider, in this case JJ's is clearly first class. My friend and I both turned up as complete novices with voucher in hand and the guy running the office was welcoming and made us feel like we were already club members. We were brought into the stand early and met other guys who had purchased the experience through Adventure 001 who added to our enjoyment as a larger group is more fun. We had one of their most experienced coaches "H" who made the experience even better. Will definitely use Adventure 001 again and recommend to family and friends.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Extended Dambusters Tour was Fab

I booked the extended Dambusters Tour for my husband and grandson for Christmas 2024.
Despite the cancellation in 2025 and then dates that we couldn't make, my husband and grandson finally had their tour on Sunday 19th April.
Quick check in on arrival and even better that it was across from the Moorlands Pub on Owler Bar, so toilet stop and a hot drink before set off.
The clear skies and sunshine made it a memorable experience for them both.
My 10 year old autistic grandson who's obsession of reservoirs and dams absolutely loved it and the other passengers mentioned he knew more than the pilot as they flew over Derbyshire.
Many thanks to the pilot and friendly ground staff who made the check in process for the waiting passengers go so smoothly.
Well worth paying for the extended 25 minute Tour, even my husband thought it was fab, so thank you it was well worth the wait.

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Awesome helicopter flight

Awesome helicopter flight! The helicopter flight was amazing we all loved it. The whole team on the ground and our pilot were great, really helpful and attentive. The whole experience went smoothly thanks to a great team. We will definitely be booking another flight with adventure001 in the future. Thank you for making our day special!

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Staff very helpful

Staff very helpful, reassuring and friendly.
The pilot was lovely and introduced himself and then talked about what we could see and answered questions that were asked.
The 2 ground men were very helpful, helping my 74 year old mom back into the waiting area after we had took off and helping my 82 year old dad to get in and out of the helicopter.
The process was well organised and all staff were friendly and helpful.
We thoroughly enjoyed our experience with you.
Thanks

12 April 2026
Unprompted review
Rated 5 out of 5 stars

Hughly recommended

From the minute I arrived, everything about this experience was first class - the setting, parking, cafe, staff and the experience itself. I had a great time and highly recommend it.

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. Very helpful and friendly staff that went out of their way to help my terminally ill husband fulfil his bucket list . I would def book again.

19 April 2026
Unprompted review
Rated 5 out of 5 stars

It was a lovely day.

The flight was a great experience, it was part of my eightieth birthday present. The whole team were lovely and a photo to help remember the day.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

April 18th 2026

April 18th 2026, Falcon experience taster day was fantastic. The birds are so beautiful. The handler was fantastic, she answered all the question, really interesting. The bond between them was amazing.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Fab memorable experience

Super helicopter ride over the South Lakes, UK. We had to re-book this trip from several months before but thankfully this time the weather held and we had such wonderful views over Morecambe Bay and Lake Windermere. Very memorable. Staff were lovely and we felt very safe.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Flight in XBOX

What a brilliant day flight was amazing. Staff were kind professional and knowledgeable. Especially janie so kind and helpful ☺️. And our pilot jules was really brilliant, thanks to you all at 001.

19 April 2026
Unprompted review
Rated 5 out of 5 stars

What an enjoyable experience

From start to finish the team we're very professional, very friendly and most of all, made my husband & I feel very safe. Our pilot was a really nice guy too! The whole experience was a lovely day to remember. I would recommend these guys to anyone.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic helicopter flight

Fantastic helicopter flight over Derbyshire and Chatsworth House. Bought as a birthday gift for my husband. Easy booking process. On the day the staff were friendly, professional and helpful. Safety talk before flight with clear instructions how to safely enter/exit helicopter. Our pilot Tom talked through sights and very informative on local area. A fantastic experience which we now want to do again.

19 April 2026
Unprompted review

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