Adored Holidays Reviews 

396
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers had a great experience with this company. Customers frequently praise the dedicated team for being exceptionally helpful and knowledgeable, constantly going above and beyond to ensure holiday plans are completely seamless and stress-free. Travelers consistently note that arranging vacations is remarkably easy, with agents offering wonderful recommendations, great value, and reliable support from the very beginning until the trip concludes. However, some customers also noted severe communication breakdowns, pointing out that multiple messages and phone calls were completely ignored after payments were made. Furthermore, a few reviewers expressed deep frustration regarding unexpected holiday cancellations, issues concerning company policies, and major difficulties in securing proper refunds.

What people talk about most

Holidays

Customers had positive experiences with holidays, highlighting great value and helpful planning assistance... See more

Staff

Clients share positive opinions on staff, noting that agents are exceptionally helpful, friendly, and... See more

Booking process

Reviewers mention ambiguous feedback about booking_process, with many customers praising smooth and helpful... See more

Service

Customers consistently note positive experiences with service, highlighting the professionalism, knowledge,... See more

Customer communications

Consumers find contact to be frustrating due to widespread unresponsiveness and ignored messages. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is now my third holiday arranged by Chris this year, and once again he’s been absolutely amazing. He’s always informative, helpful, and goes above and beyond to make sure everything is perfect.... See more

Rated 5 out of 5 stars

Another fantastic trip booked through Chris! Hands-down the best holiday yet great value for money and always quick to answer any questions. Wouldn't book with anyone else.

Rated 5 out of 5 stars

Another fab holiday to Dubai arranged by Chris he spent a few weeks sending me various quotes never rushed or pressured me. Booked us in at the Hilton palm jumeirah super. Had a super stay staff were... See more

Company replied

Rated 5 out of 5 stars

We booked our holiday to Dubai through Chris at Adored Holidays. From start to finish Chris was absolutely brilliant, so helpful and knowledgable and nothing was too much trouble. Everything was perfe... See more


Company details

  1. Travel Agency

Written by the company

The Luxury Travel Experts


Contact info

4.2

Great

TrustScore 4 out of 5

396 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(396)

67 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing holiday

Amazing holiday! Booked and had no worries when flights and accommodation thanks to Chris! Will be back to book again

18 August 2025
Unprompted review
Rated 5 out of 5 stars

We booked our holiday to Dubai through…

We booked our holiday to Dubai through Chris at Adored Holidays. From start to finish Chris was absolutely brilliant, so helpful and knowledgable and nothing was too much trouble. Everything was perfect flight, hotel & transfers. Chris answered my emails swiftly and also rang me with updated information etc, fantastic customer service. I wouldn’t hesitate to book again with Chris, thank you so much, we had a wonderful holiday!

26 May 2025
Unprompted review
Rated 5 out of 5 stars

Our 5th holiday booked with Adored…

Our 5th holiday booked with Adored supported from Chris! (Who is an absolute legend!). This time a week in Abu Dhabi, and taking my mum with us. Chris was brilliant at getting rooms next to each other and a bigger car for transfers. Chris takes the time to really listen to what we are after and works within our budget. Another 10/10 for Adored Holidays booking from us!

21 August 2025
Unprompted review
Rated 5 out of 5 stars

Great holiday in Dubai

Great holiday in Dubai, Chris from Adored holidays was always available for answering any queries we had. It’s the second time we’ve used Adored holidays and we will be using them and Chris again in the future

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Another amazing experience with Adored Holidays

This was our second experience booking with Adored Holidays, managed by the fantastic Chris Shah, and I couldn't be happier. From start to finish, Chris went above and beyond to ensure we got the best deal, searching for the perfect flights and resorts. He checked in with us before, during, and after our stay to make sure everything was going smoothly and exceeded our expectations.

His service truly is second to none—he even picked up during his non-working hours and responded promptly the next day. We honestly wouldn't consider booking with anyone else.

Once again, we had an amazing holiday, all thanks to Chris's dedication. We're already looking forward to booking next year's trip!

14 August 2025
Unprompted review
Rated 1 out of 5 stars

Booked a 2 centre holiday a year in…

Booked a 2 centre holiday a year in advance in Dubai with 2 hotels being The Ritz Carlton snd Atlantis The Royal. After paying the full balance a few months ago, I received an email from The Ritz cancelling my reservation about 2 months before departure. I called Adored and asked what is happening. After many phone calls to Adored who had not given me the confirmation and assurances I needed, I rang the hotel in Dubai and after a day the booking was then again confirmed.

Upon arriving at Atlantis The Royal on 23 August with bank holiday weekend coming up in the UK with confirmation in hand for seven nights half board, the check in agent told me we were only booked in for 3 nights and the other 4 were cancelled by Adored.

The agent here at the hotel rang Adored in front of me and asked what is going on.

I too emailed Adored, no one bothered to come back to me so I had to ring and was told everything will be OK. I was told it was an agent in Dubai who Adored use who cancelled the booking and they assured me it would be rectified. 4 hours passed and after numerous phone calls from myself and the check in agent at the hotel it was sorted.

The agent at Adored got quite short with me assuring me it would be sorted after about my 4th call to them, but what he failed to understand was that I was in Dubai bank holiday looming and half my hotel stay cancelled. There was no urgency from Adored.

So basically I had 2 hotels cancelled with this company. I was told The Atlantis Royal had been cancelled on the day we left the UK on 14 August.

Small piece of advice anyone thinking of booking with this company is dont.

If you are quite happy to have hotel bookings cancelled and to make phone calls from abroad go ahead, go with a proper agent not a mickey mouse one this lot are.

Terrible terrible inefficient company who do not care about their customers.

23 August 2025
Unprompted review
Rated 5 out of 5 stars

Our first time booking with Adored…

Our first time booking with Adored Holidays Chris was recommended to us by a friend, Chris did not disappoint. Fantastic service from beginning to end. Amazing holiday in Abu Dhabi and Chris made it stress free. Will definitely book again with Chris, Thank you.

2 August 2025
Unprompted review
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Reply from Adored Holidays

Thank you so much for your kind words and for trusting Adored Holidays with your first booking. We’re delighted to hear you had such a wonderful time in Abu Dhabi and that Chris made the whole process stress-free for you. Recommendations from friends mean a lot, and we’re so pleased we could live up to your expectations.

We look forward to helping you plan your next holiday!

Rated 5 out of 5 stars

Summer holiday in Dubai…

Our second time booking with Adored Holidays and it did not disappoint! Both times Chris took care of the details, he's knowledgeable and proactive, always happy to respond to any queries we had prior to booking.
Would definitely recommend for anyone thinking of booking with them.

1 August 2025
Unprompted review
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Reply from Adored Holidays

Thank you for booking with Adored Holidays again and for sharing such a lovely review. We’re so pleased to hear that Chris’s knowledge, attention to detail, and proactive approach helped make your holiday plans smooth and enjoyable. It’s always a pleasure to assist, and your recommendation means so much to us.

We can’t wait to help you plan your next getaway!

Rated 5 out of 5 stars

Dubai holiday

Another fab holiday to Dubai arranged by Chris he spent a few weeks sending me various quotes never rushed or pressured me. Booked us in at the Hilton palm jumeirah super. Had a super stay staff were brilliant couldn’t do enough for us . Super location food was fab what a trip . Thank you Chris we look forward to you arranging our next trip

8 August 2025
Unprompted review
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Reply from Adored Holidays

Thank you so much for your wonderful feedback. We’re delighted to hear you had such a fantastic stay at the Hilton Palm Jumeirah and that Chris’s patience and dedication helped make the whole process stress-free and enjoyable. It’s great to know the hotel and staff lived up to your expectations and made your trip so memorable.

We truly appreciate your kind words and can’t wait to help arrange your next holiday!

Rated 5 out of 5 stars

Stunning Stay in dubai - Organised by Chris at Adored holidays

An absolutely stunning stay at the Westin Mina Seyahi organised by Chris.

Chris went out of his way to tailor make a package that worked perfectly for us (family of 5) - with 2 interconnecting rooms.

Stunning resort, and stunning service both by the resort, and Adored Holidays.

Made even more special by meeting with Chris at the resort to check and ensure everything was up to standard, and that we had what we need - what an awesome surprise - and no one else would do this!

This is my 3rd booking with Adored Holidays, and never had an issue. Top class, top rated, and highly recommended.

12 August 2025
Unprompted review
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Reply from Adored Holidays

Thank you so much for your glowing review and for trusting us with your third booking – that means the world to us. We’re thrilled to hear you had such a stunning stay at the Westin Mina Seyahi, and that Chris was able to tailor everything perfectly for your family.

It’s wonderful that the personal touch of meeting you at the resort made your holiday even more special – Chris always goes the extra mile to make sure everything is just right.

We’re truly grateful for your continued support and recommendation, and we can’t wait to help you plan your next getaway!

Rated 5 out of 5 stars

Another perfect trip thanks the Chris

Another perfect trip thanks the Chris! Wouldn’t go anywhere else to book our holidays, nothing is too much to ask and is perfect every time which after 10 holidays is pretty remarkable! Thanks again Chris, you’re never allowed to leave the business! 🤣

4 August 2025
Unprompted review
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Reply from Adored Holidays

Wow – thank you so much for your incredible loyalty and kind words! Ten holidays together is truly remarkable, and we’re so delighted to know that every trip has been perfect for you. Chris will be over the moon to read this (and don’t worry, we won’t let him leave!).

Your trust and support mean everything to us, and we can’t wait to plan the next unforgettable holiday for you.

Rated 5 out of 5 stars

Chris sorted everything we needed for…

Chris sorted everything we needed for our first trip to Dubai. Nothing was too much trouble, and he always replied promptly to any questions I had, even after I booked the holiday. Some companies don't care once they have your money. Everything went smoothly and we had the most incredible time. We are just awaiting on flights being released and will be booking with Adored holidays again. I wouldnt use anyone else now. 5 stars from us.

2 August 2025
Unprompted review
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Reply from Adored Holidays

Thank you so much for your fantastic review and for choosing Adored Holidays for your very first trip to Dubai. We’re thrilled to hear you had such an incredible time and that Chris’s support – even after booking – made the whole experience smooth and stress-free.

It means so much to know you wouldn’t book with anyone else, and we can’t wait to help you with your next holiday once those flights are released!

Rated 5 out of 5 stars

Adored Holidays

Chris @ Adored Holidays was fantastic once again with all he provided us with.

Great hotel, private transfers were so good (less hassle) and so easy to deal with and get info from at a competitive price.

This is the second year in a row I have used Chris and will continue to do so!

17 July 2025
Unprompted review
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Reply from Adored Holidays

Thank you for your wonderful feedback and for trusting Chris and Adored Holidays for the second year in a row. We’re so pleased to hear you enjoyed the hotel, smooth private transfers, and found everything hassle-free and competitively priced.

Your loyalty means a lot to us, and we look forward to helping you plan many more amazing holidays in the future!

Rated 5 out of 5 stars

Great Holidays

I have used Adored Holidays for the past 4 years and the service has been excellent. Chris has always been very accommodating and found us great deals. He will always go above and beyond to ensure you get the best deal. Am already looking to book for 2026. Thanks for all your help Chris.

30 July 2025
Unprompted review
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Reply from Adored Holidays

Thank you so much for your continued trust and support over the past four years. We’re delighted to hear that Chris has consistently been able to find you great deals and go the extra mile to make sure everything is just right.

It’s wonderful to know you’re already looking ahead to 2026 — we can’t wait to help make that trip just as special!

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Chris was very patient and accommodating when we couldn’t make up our minds about flights. Gave us lots of options and was so so helpful. Would defo use again.

28 July 2025
Unprompted review
Adored Holidays logo

Reply from Adored Holidays

Thank you for your kind words! We’re so pleased to hear that Chris’s patience and guidance made the booking process easy and stress-free, especially with all the flight options. It’s great to know you’d book with us again — we look forward to helping with your next holiday!

Rated 5 out of 5 stars

Fantastic Holiday. Cheers Chris

Fantastic holiday to the Waldorf Astoria, Palm Dubai. Booked this Holiday about 9 months ago and fair play to Chris he was spot on with everything. I emailed saying exactly what I wanted from flight times, hotel , private transfers and time of year to even saying I wanted the room to have a certain view and he delivered everything . Already looking at another holiday and got Chris on the case. 5⭐️

5 July 2025
Unprompted review

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