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Adelaide Direct Stationers Reviews 1,044

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TrustScore 4.5 out of 5

4.7

Office Supply Store
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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service for its speed and efficiency, often noting next-day arrivals and friendly drivers. The ordering process is frequently described as easy, especially online, and the products are generally well-received. Many people highlight the excellent service and the helpful, friendly staff who are quick to resolve issues and even source items not listed on the website. However, some customers experienced issues with delayed or incomplete orders, and a few mentioned receiving incorrect products. There were also occasional reports of items being on backorder or, in one instance, a product being of poor quality.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting swift and prompt deliveries,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the quick,... See more

Order

Consumers generally find the ordering process to be positive, highlighting the ease of online ordering and... See more

Product

Customers had positive experiences with product. Many reviewers appreciate the good selection, range, and... See more

Staff

Reviewers consistently mention positive feedback about staff. Customers frequently praise the team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good range of products; great service; prompt, courteous delivery right to the stationery cupboard door!; friendly follow-up when requested; welcome treat of free sweets for the office. ADS is our reg... See more

Company replied

Rated 5 out of 5 stars

Every order is easy to organise online. If I have any queries re products then I give them a call and speak directly to sales. I’m never left waiting on the end of the line! The order is always shippe... See more

Company replied

Rated 5 out of 5 stars

My customer service rep was amazing! The third party delivery company was late in delivering my items and a few of them were now critical. Sam not only followed up the delivery company but made sure t... See more

Rated 5 out of 5 stars

Samantha has been excellent. Very responsive and incredibly helpful. The whole team at ADS are great. Service is excellent and delivery swift. We have been customers for over 10 years..

Company replied

Company details

  1. Office Supply Store

About Adelaide Direct Stationers

Written by the company

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We're Local, We Deliver

 
Adelaide Direct Stationers is Australia's no.1 family owned premier business supplier. With over 20,000 products, shop everything for your business or home in one place!
 
The company won the Australian Office Products Reseller Award a record five times and received the Australian Office Products Dealer of the Decade in 2010. Other achievements include South Australian Police (SAPOL) Preferred Supplier – 2020-2023 and Local Government Association (LGA) Preferred Supplier – 2020-2023.
 
Here at Adelaide Direct Stationers you can shop everything your workplace needs ranging from school supplies, PPE, office supplies, paper, ink and toner, furniture, cleaning and kitchen, technology, washroom and more! We supply guaranteed reliable and high quality products from popular brands such as Artline, Reflex, Northfork, Nood, Fellowes, 3M and more!
 
We are your One-Stop-Shop for all offices no matter how big or small!
 
SHOP NOW

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

We used to have a 30-day account

We used to have a 30-day account, this seems to have changed without notification, and our account is often locked leading us to look at other providers

Orders are not delivered without any notification as to the reason why, usually an invoice has not been paid.

Dealing with ADS has become extremely difficult and inflexible

8 April 2026
Adelaide Direct Stationers logo

Reply from Adelaide Direct Stationers

Hi Team, We will be in contact with you regarding this matter.

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