Recently bought a Defender from Acklam Cars and dealt with Joe throughout. Hands down the easiest car purchase I’ve ever made. No pressure, no sales patter — just honest, straightforward serv... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
So why do I keep going back to Acklams? The answer to that is simple, they're the best. I've said before, excellence comes from the top down and bottom up. From the owner Chris to the entire team. I'v... See more
Company replied
Just pick up another great car from the guys at Acklam Cars I have been going to Chris and the lads for twenty year and have had no reason to go anywhere else The professional way you... See more
Great experience from top to bottom. Gave me a decent trade in on my car (a convertible, around Christmas) when everyone else was low balling me. The Lotus Emira Joe sold me is immaculate - and the... See more
Company replied
Company details
Written by the company
Acklam Cars has been established for over 20 years and has become a real success story improving year on year in all facets of the business. We focus on buying the very best stock, pricing it correctly using our live pricing strategy and ensuring that our customers are at the height of the business. The ethos of the garage from the very start of the process is to provide the customer with the best experience of buying and selling a car. Our teams are led by highly professional people who ultimately want the best for both the customer and the business, so whether you come to Acklam Cars to buy something special, or just to browse, we are here to offer you a very personal and memorable level of service. Since being founded in 2001, we have retailed and sold approximately 30,000 cars throughout the UK and overseas. We owe our success not only to ourselves and our team, but to our customers and their loyalty for choosing us and staying with us. We have the largest independent facility in Teesside, which is fully equipped with a purpose built forecourt and an indoor showroom. Selling and buying a wide range of cars and vehicles including sports, prestige and 4x4’s, we guide each one of our customers through the entire process of buying, finance arrangements, servicing and selling, ensuring a hassle-free experience for the customer. This is where our Heritage is found and where our success stems from. We pride ourselves on excellent reputation and the multiple awards granted to us over the years, including AutoTrader’s Customer Excellence Award 2020 and three year’s in a row CarGuru’s Top Rated Dealer Awards 2018, 2019, 2020. On top of this, we have thousands of internet reviews with over one thousand five star reviews on TrustPilot alone. We would like to offer our sincerest thank you to Acklam Cars customers of the past, present and future.
Acklam Car Centre
Written by the company
- The North-East's largest independent Sports, Performance, Prestige and 4x4 dealership
- Whether you're at Acklam to buy something special, or you would just like to browse, we want to offer you a very personal level of service leaving you with a great impression and you wanting to come back. Here at Acklam Car Centre we are very proud to have the largest independent facility in Teesside which is fully equipped with a purpose built forecourt and indoor showroom. Selling and buying a wide range of cars and vehicles including prestige, 4x4 and sports, we guide each one of our customers through the entire process of buying, finance arrangements, servicing and selling ensuring a hassle-free experience for the customer. Since being founded, we have retailed and sold approximately 17,000 cars throughout the UK and overseas. Most importantly, we owe our success not only to ourselves and our team, but to our customers and their loyalty for choosing us and staying with us. This is where our Heritage is found and where our success stems from. We offer our sincerest thank you to Acklam Car Centre customers of past, present and future.
Contact info
237 Acklam Road, TS57AB, Middlesbrough, United Kingdom
- 01642 813376
- enquiries@acklamcarcentre.co.uk
- acklamcarcentre.co.uk
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service A pleasure to see so many…
Good service A pleasure to see so many top quality cars
28 March 2026
Reply from Acklam Cars
Thank you for your great review. We're delighted to hear you enjoyed our service and appreciated the selection of top-quality vehicles we have on offer.
Your kind words mean a great deal to the whole team. We hope you enjoy your new car and look forward to welcoming you back to Acklam Cars in the future.
All the best,
Everyone at Acklam Cars
An enjoyable experience
I recently purchased an RSQ8 from Acklam Cars and Paddy made the whole process straightforward and simple. All the staff were excellent and attentive and dealt with everything in a slick professional manner.
An enjoyable experience all-round and would certainly recommend anyone looking for a high end car to check out Acklam, you won't be disappointed.
31 March 2026
Unprompted review
Reply from Acklam Cars
Thank you for taking the time to leave such a fantastic review. We're delighted to hear you had an enjoyable experience purchasing your RSQ8 from Acklam Cars.
It's great to know Paddy made the whole process straightforward and simple, and that the rest of the team provided attentive, professional service throughout.
Your recommendation means a great deal to us, and we're thrilled you were so pleased with your experience.We hope you enjoy your RSQ8 and look forward to welcoming you back to Acklam Cars in the future.
All the best,
Everyone at Acklam Cars
I dealt with Liam
I dealt with Liam, Head of Sales, he was excellent to deal with.
I was very impressed by their showroom and excellent selection of super prestigious cars, from all the top manufacturers, a very stylish set up, everyone very smart and well dressed and knowlegable.
I would certainly deal with them again.
30 March 2026
Unprompted review
Reply from Acklam Cars
Thank you for taking the time to leave such a fantastic review. We're delighted to hear Liam provided an excellent experience and that you were impressed with our showroom, our selection of prestigious vehicles and the professionalism of the team.
We hope you enjoy your new car and look forward to welcoming you back in the future.
All the best,
Everyone at Acklam Cars
Had an amazing experience buying from…
Had an amazing experience buying from this company , from first contact to driving out the door in our new car , we where treated brilliantly , spoke to Richard who was extremely knowledgeable about the car and answered all my questions and concerns , he’s a real asset to the company , Jake explained every button and gadget and was extremely polite and knowledgeable , all the staff in general seem to work great together, I definitely wouldn’t hesitate in recommending this company to anyone looking for there next car. Well worth the trip from Scotland and would gladly do it again .
30 March 2026
Unprompted review
Reply from Acklam Cars
Thank you for taking the time to leave such an amazing review. We're delighted to hear you had such a positive experience from your first enquiry right through to driving away in your new car.
It's fantastic to know Richard's knowledge and support helped answer all your questions, and that Jake took the time to explain all of the car's features during handover. We'll be sure to pass on your kind words to them both.
We're especially grateful that you travelled all the way from Scotland to visit us, and we're thrilled it was worth the journey. Your recommendation means a great deal to the whole team, and we truly appreciate your support.
We hope you enjoy your new car and look forward to welcoming you back to Acklam Cars in the future.
All the best,
Everyone at Acklam Cars
Reply from Acklam Cars
Thank you for taking the time to leave your review. We're delighted to hear you received great service from the whole team at Acklam Cars.
It's fantastic to know you enjoyed following us on social media, and we really appreciate your support. We hope you enjoy your new car and look forward to welcoming you back again in the future.
All the best,
Everyone at Acklam Cars
Picked up our new Urus yesterday & can…
Picked up our new Urus yesterday & can only give praise & thanks to the whole team at Aclam cars.
Great to see a company that takes what others do badly and excels in changing that dynamic.
First class service from start to finish. We found the whole experience relaxing and professional & thank you to Paddy Barry & all concerned.
Glenn & Sophie Edmenson.
26 March 2026
Unprompted review
Reply from Acklam Cars
Thank you, Glenn and Sophie, for taking the time to leave such a fantastic review. We're delighted to hear you had such a positive experience collecting your new Urus from Acklam Cars.
It's wonderful to know the whole team, especially Paddy, made the process relaxing, professional and enjoyable from start to finish.
Your kind words about our service and the experience we strive to provide mean a great deal to us.
We truly appreciate your support and hope you enjoy every mile in your new Urus. We look forward to welcoming you back to Acklam Cars in the future.
All the best,
Everyone at Acklam Cars
Good service …
Good service in general and pleased overall with our purchase. A competitive delivery service would help though.
21 March 2026
Reply from Acklam Cars
Thank you for taking the time to leave your review. We're delighted to hear you were pleased with your purchase and the overall service you received from Acklam Cars.
We also appreciate your feedback regarding our delivery service. We hope you enjoy your new car, and we look forward to welcoming you back to Acklam Cars in the future.
All the best,
Everyone at Acklam Cars
Third Purchase
This is the third time I have purchased a car from Acklam Cars and the experience just gets better and better. They have the finest examples and an excellent choice. The best thing about them is their ability to structure deals that work - especially with a car to PX. Richard offered exceptional service and could not do enough to help - he offered some great advice throughout the process. I am very happy with my purchase and I will be sure to return to Acklam.
19 March 2026
Unprompted review
Reply from Acklam Cars
Thank you for taking the time to leave such a fantastic review and for choosing Acklam Cars for your third purchase. Your continued loyalty means a great deal to the whole team, and we're delighted to hear each experience has been even better than the last.
It's great to know Richard provided exceptional service and was able to help structure a deal that worked for you, especially with your part exchange.
We're also pleased to hear you were impressed with our selection of vehicles and appreciated the advice and support throughout the process.
We truly appreciate your continued trust in Acklam Cars. We hope you enjoy your new car and look forward to welcoming you back again in the future.
All the best,
Everyone at Acklam Cars
Dealt with Richard on many occasions
Dealt with Richard on many occasions, top professional service! Highly recommend & always send friends and family his way, thank you Richard at Acklam cars for your service
18 March 2026
Unprompted review
Reply from Acklam Cars
Thank you for taking the time to leave such a fantastic review. We're delighted to hear you've enjoyed dealing with Richard on so many occasions and that he has consistently provided you with a professional service.
Your recommendation and the trust you've shown by referring your friends and family to Acklam Cars mean a great deal to us.We truly appreciate your continued support and look forward to welcoming you back to Acklam Cars in the future.
All the best,
Everyone at Acklam Cars
Repeat customer, Urban Transporter
Repeat customer, been using these guys for around 10 years now with multiple easy no pressure purchases, the whole treat you well from start to finish.
Would like to give Joe a massive thank you for sourcing the exact vehicle i asked for in record time Again ! 👏🏼
Always a pleasure seeing the guys again and will no doubt be back in the future when its time to replace.
20 March 2026
Unprompted review
Reply from Acklam Cars
Thank you for taking the time to leave such a fantastic review and for your continued loyalty over the past 10 years. It means a great deal to the whole team that you've chosen Acklam Cars time and time again.
We're delighted to hear you've always enjoyed an easy, no-pressure buying experience and that Joe was able to source the exact vehicle you were looking for once again. We'll be sure to pass on your kind words to him.
Thank you for your continued support. We hope you enjoy your new vehicle, and we look forward to welcoming you back to Acklam Cars when it's time for your next one.
All the best,
Everyone at Acklam Cars
Great experience
We'd seen what we were looking for on the internet at AC, and with the garage we would normally use letting us down we thought we'd go and have a look. We were introduced to Richard who was great, not over powering like some sales can be. We didn't go for our first choice that day but Richard stayed on the case and in a few days he had found exactly what we were looking for. Vehicle bought. We are now looking to purchase our second vehicle through Richard as we couldn't fault him or the company. Wont go anywhere else now.
27 February 2026
Unprompted review
Reply from Acklam Cars
Thank you for taking the time to leave such a fantastic review. We're delighted to hear Richard was able to help you find exactly the vehicle you were looking for and made the whole experience enjoyable and pressure-free.
It's wonderful to know that his dedication and support gave you the confidence to choose Acklam Cars, and we're thrilled you're already looking to purchase your second vehicle with us.
Your trust and kind words mean a great deal to the whole team.We truly appreciate your support and look forward to welcoming you back to Acklam Cars again very soon.
All the best,
Everyone at Acklam Cars
Excellent service all round
Excellent service all round. Staff very professional and a pleasure to deal with. Car handover was as expected with respect to preparation and a very efficient process.
17 March 2026
Unprompted review
Reply from Acklam Cars
Thank you for taking the time to leave such a fantastic review. We're delighted to hear you received excellent service from start to finish and that our team made the whole experience professional and enjoyable.
It's great to know your car was prepared to the high standard you expected and that the handover process was smooth and efficient. Your kind words mean a great deal to the whole team.
We hope you enjoy your new car and look forward to welcoming you back to Acklam Cars in the future.
All the best,
Everyone at Acklam Cars
Reply from Acklam Cars
Thank you for your fantastic review. We're delighted to hear you received a smooth and efficient service from the team at Acklam Cars.
We truly appreciate your support and are pleased we could make your experience a positive one. We hope you enjoy your new car and look forward to welcoming you back again in the future.
All the best,
Everyone at Acklam Cars
Bought a Defender 110 from ACKLAM Cars
Bought a Defender 110 from Liam at ACKLAM and am delighted with both the car and the service received
Was made welcome by the whole team at the garage and would recommend these guys to anyone
Very much a 5 STAR experience
16 March 2026
Unprompted review
Reply from Acklam Cars
Thank you for taking the time to leave such a fantastic review. We're delighted to hear you were so pleased with your Defender 110 and the service you received from Liam and the team at Acklam Cars.
It's great to know you felt welcomed by everyone at the dealership and that we were able to provide a true 5-star experience. Your recommendation means a great deal to us, and we'll be sure to pass your kind words on to Liam and the team.
We hope you enjoy your Defender 110 and look forward to welcoming you back to Acklam Cars in the future.
All the best,
Everyone at Acklam Cars
Great customer service from start to…
Great customer service from start to finish. I highly recommend them.
2 March 2026
Unprompted review
Reply from Acklam Cars
Thank you for your great review. We're delighted to hear you received excellent customer service from start to finish.
Your recommendation means a great deal to the whole team at Acklam Cars. We truly appreciate your support and hope you enjoy your new car.We look forward to welcoming you back again in the future.
All the best,
Everyone at Acklam Cars
Excellent Service & High Recommendation
Just purchased a Lamborghini Urus SE. Acklam Cars are incredibly helpful, knowledgeable & provided a seamless service. Joe was excellent throughout, and Jake provided a very knowledgeable & patient handover. I would highly recommend Acklam - far more so than any main dealer I’ve dealt with before - for future car purchases.
13 March 2026
Unprompted review
Reply from Acklam Cars
Thank you for taking the time to leave such a fantastic review. We're delighted to hear you had such a seamless experience purchasing your Lamborghini Urus SE from Acklam Cars.
It's great to know Joe provided excellent support throughout the process and that Jake delivered a knowledgeable and patient handover experience.
We're thrilled that you would recommend Acklam Cars and that our service stood out compared to previous experiences. Your support means a great deal to the whole team.
We hope you enjoy your Lamborghini Urus SE and look forward to welcoming you back to Acklam Cars in the future.
All the best,
Everyone at Acklam Cars
Impeccable service from everyone I…
Impeccable service from everyone I dealt with at Aklam Cars. I had the pleasure in dealing with Joe who was transparent and honest throughout the sales process, he answered all my queries. I have had cars from main dealerships before but these guys are on another level, and in comparison more efficient and make the experience of buying a car an event. Will definitely be a repeat customer. Also a big thank you to the Business Manager John who sorted out the road tax and ensured that when I went to pick up my car that the private number transfer had already been done meaning that I can drive off with my personalised plates on my new car. A comprehensive and efficient service from beginning to end. Thank you to everyone at Aklam Cars!
10 March 2026
Unprompted review
Reply from Acklam Cars
Thank you for taking the time to leave such a fantastic review. We're delighted to hear you received impeccable service from everyone you dealt with at Acklam Cars.
It's brilliant to know Joe provided a transparent and honest experience throughout the sales process and that John helped make your collection as smooth as possible by arranging the road tax and private plate transfer ahead of time.
We're thrilled to hear you felt our service went above and beyond and that we made buying your car a memorable experience. Your continued support and intention to return as a repeat customer mean a great deal to the whole team.
We hope you enjoy your new car and look forward to welcoming you back to Acklam Cars in the future.
All the best,
Everyone at Acklam Cars
Rich at Aklam has been nothing but the…
Rich at Aklam has been nothing but the consummate professional from initial contact through to delivery of a wonderful car.
Truly appreciate the service and hats of to Rich and Team Aklam for a great job well done - I’ll certainly be back!
12 March 2026
Unprompted review
Reply from Acklam Cars
Thank you for taking the time to leave such a fantastic review. We're delighted to hear Rich provided such a professional experience from your initial enquiry through to the delivery of your new car.
It's great to know his support and service made the process such a positive one. We'll be sure to pass on your kind words to Rich and the rest of the team.
We truly appreciate your support and look forward to welcoming you back to Acklam Cars again in the future.
All the best,
Everyone at Acklam Cars
Fantastic customer service
Fantastic customer service from start to finish, would recommend
5 March 2026
Reply from Acklam Cars
Thank you for your fantastic review. We're delighted to hear you received great customer service from start to finish.
Your recommendation means a great deal to the whole team at Acklam Cars. We truly appreciate your support and hope you enjoy your new car.We look forward to welcoming you back again in the future.
All the best,
Everyone at Acklam Cars
I now only purchase my cars from…
I now only purchase my cars from Acklam. They are the most genuine company I’ve used.
Easy hassle free and reliable.
Joes your man he’s sorted out my last three cars, very professional and honest. Even if they aren’t in stock he can source them for you.
I’d recommend anyone to get a car from Acklam Cars.
14 January 2026
Unprompted review
Reply from Acklam Cars
Thank you for taking the time to leave such a fantastic review and for your continued loyalty to Acklam Cars. It means a great deal to us that you continue to choose us for your vehicle purchases.
We're delighted to hear Joe has provided such a professional, honest and reliable service and has helped you find the right cars, including sourcing vehicles to meet your requirements. We'll be sure to pass on your kind words to Joe.
Your trust and recommendation mean a great deal to the whole team. We look forward to helping you with your next vehicle and welcoming you back to Acklam Cars again in the future.
All the best,
Everyone at Acklam Cars
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.